Documenti di Didattica
Documenti di Professioni
Documenti di Cultura
Interpersonal Effectiveness
Communicates clearly, listens actively,anticipates customer needs, contributes within
group projects, & coaches others in their learning and development.
Customer Service
Committed to exceeding the customers needs, understands the customers perspective, &
uses customer feedback to improve individual performance.s
The Differences in Organizations:
A Traditional vs. High Performance Organization
Traditional Organization
Reacts to changes in the External Business Environment
Undefined or strong organization culture
Undefined/No leverage of core capabilities
Local/Regional in Scope and Vision Direction
Traditional/same-old business model
Change from the top only
Driven by the External Business Environment
Low to average growth rate (5-10%), profitability,stock price, 90-95% First Pass Prime
High Performance Organization
Capabilities to predict changes in the External Business Environment
Adaptive organization Culture
Leverages Core Capabilities
Global Scope and Vision Direction
Re-acting and Changing Business Models
Changes are Bottom-up and Top-down
Driven by Internal Forces and Customers/Consumers/Markets (External Business
Environment)
High growth rate (15%), profitability, stock price, 100% First Pass Prime