Adarsh Sharma

+971-551217806
adarshsharma1904@gmail.com
Dubai, United Arab Emirates
Nationality: Indian DOB: 19/04/1991

Objective: To obtain a full time position in a reputed organisation that offers a

professional working environment and places me in a challenging position within a fastpaced and learning-oriented environment.

WORK EXPERIENCE
Motif India InfoTech pvt ltd

June 2014

December 2014
Location: Ahmadabad, India
Job Role: Customer Service Executive

To interact with customers via chat and email channel to provide and process
information in response to inquiries, concerns, and requests about products and

services;
To stay current with system information, changes and updates;
To gather customers information and determine the issue by evaluating and

analyzing the symptoms;

To identify and escalate priority issues per Client specifications;
To appropriately utilize admin privilege and ensure the safety of financial and

personal information of customers;

To offer alternative solutions where appropriate with the objective of retaining

customers and clients business;

To follow up and make scheduled call backs to customers where necessary;

INTERNSHIP AND TRAINING

Completed 4 week industrial training from Bhilai Steel Plant - SAIL, India.
Completed 45 days corporate sponsored training in application development
from Skill Assure, Bhilai.

Completed 45 days certified training in microcontroller 8051 from Solwins

Technologies Bhilai, an ISO9001:208 certified leading IT solutions and training
provider.

EDUCATIONAL QUALIFICATIONS
Bachelor of Engineering in Electronics and Telecommunication from Shri
Shankaracharya Institute of Engineering and Technology
Location: Bhilai, India
Completion Date: June 2013
Grade: 77.55 out of 100

TECHNICAL SKILLS
Operating System: Windows 8, Windows 7, Vista, XP, 98
Programming Language: C, C++, Java, Assembly language, MatLab
Tools: Eclipse, Adobe Photoshop, MS office
CORE COMPETENCIES

A team player with strong research acumen.

Expert user of keyboard tools with 40+wpm typing speed.

Web based research, well versed with the advanced use of utility softwares.

Excellent communication (oral & written) skills.

Excellent ability in Microsoft Word and Microsoft PowerPoint.

PERSONAL INFORMATION

Birth Date: 19 April 1991 (Age: 23)

Gender: Male
Nationality: Indian
Residence Country: United Arab Emirates
Visa Status: Visit Visa
Marital Status: Single

Driving License Issued From: India

Languages Known: English, Hindi

Interests: Watching moviies, Searching for new technologies and solving

puzzles

REFERENCES
Available on request

DECLARATION
I do hereby declare that the particulars of information and facts stated above
are true, correct and complete to the best of my knowledge and belief.

ADARSH SHARMA