Citrix 6.5 Preparation Guide

EXAM PREPARATION GUIDE | Citrix XenApp 6.
5 Advanced Administration
Citrix XenApp 6.5 Advanced Administration

1Y0-A22 Exam
Preparation Guide 2.0
5 November 2012
Citrix Education 2012 Citrix Systems, Inc. All rights reserved.
EXAM PREPARATION GUIDE | Citrix XenApp 6.5 Advanced Administration
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respective owners in the United States and other countries.
Mark
Active Directory, Microsoft, Microsoft
Internet Explorer, Microsoft Office,
Outlook, Word, SQL Server, SQL
Express, Windows, Windows Server
Owner
Microsoft Corporation
Citrix, ICA, Citrix XenApp, Citrix

Secure Gateway, Citrix Access
Gateway, Citrix Online Plug-in, Citrix
Offline Plug-in, Merchandising Server,
Client for Java, Citrix Offline Plug-in,
Citrix Receiver, Citrix Provisioning
Services, XenDesktop, XenServer,
Citrix Desktop Receiver, Citrix Receiver
Citrix Systems, Inc.
Java
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Disclaimer
Authors
Psychometrician of
Record
Editor
Item Development Team
Subject Matter Experts
This exam preparation guide is designed to provide candidates with necessary

information about the exam, including listing study resources and samples which
enable candidates to assess the types of items that may be asked during the Citrix
certification exam. Please be aware that the content of this guide in no way ensures a
passing score on the certification exam.
Alejandra Garcia, Senior Measurement Specialist, Citrix Systems, Inc.

Charlene Bobb-Smith, Exam Project Manager, Citrix Systems, Inc.
Eric Jenson, Ph.D., Psychometrician, TestToolbox
Kathryn Morris, Ph.D.
Mark Ma, Systems Engineer, CentriNet Corp.

Carl Webster, Independent Consultant, Carl Webster Consulting
Allen Furmanski, Senior Readiness Specialist, Citrix Systems
Kai Guettner, Senior Systems Engineer, Citrix Lead, ProSys Information Systems
Karla Stagray, Curriculum Specialist, Citrix Systems, Inc.
Jo Harder, Senior Systems Architect, Claros Systems, Inc.
Samir Tocchetto, Citrix Architect, IBM
Jeff Rohrer, Owner, Citrixxperience.com
Glenn L. Porter, Director, Lewis Learning Ltd.
Jared G. Hoover, The Citrix Engineer, Lancaster General Hospital
Stephane Thirion, CTO/IT Architect, Activlan
Neil Spellings, Independent Virtualisation Consultant, neil.spellings.net
Arnd Kagelmacher, Arnd Kagelmacher IT-Schulung & Beratung
Ralf Donkers, Senior Technical Consultant, Gen-i
Robert Morris, Consultant and Citrix Certified Master Instructor, Advantec Global
Services Inc
Daniel Seltzer, Software Test Engineer, Citrix Systems, Inc.
Al Mata, Sr. Technical Relationship Manager, Citrix Systems
Steve Allen, Systems Engineer, Citrix Systems, Inc.
Nuno Alves, Citrix Consultant, HP
Greg Lirette, Sr. Systems Integrator, Universal Data Inc
Hariprasad S. Chowlur, Manager, Software Development, Citrix Systems, Inc.
Tony Zhang, Consultant
Ramon O. Scott, Lead Escalation Engineer, Citrix Systems, Inc.

Rob Blincoe, Citrix Principal Technologist, QA
Andr Navoizat, Infrastructure Architect, IBM
Johannes Norz, Citrix consultant and trainer, Austria
Jon Schaubhut, Lead Test Engineer, Citrix Systems, Inc.
Shane Sorensen, Senior Systems Administrator, Intermountain Healthcare
Ramesh Krishnaram, Lead Software Test Engineer, Citrix Systems, Inc.
Danny van Dam, Senior Consultant, Citrix Systems, Inc.
Scott Novack, Senior Software Development Engineer, Citrix Systems, Inc.
Alexander Simanov, Senior Software Development Engineer, Citrix Systems, Inc.
Mark Howell, Sr. Sales Engineer, Citrix Systems, Inc.
Blaise Cacciola, Principal Technical Writer, Citrix Systems, Inc.
Mark Ma, Systems Engineer, CentriNet Corp.
Carl Webster, Independent Consultant, Carl Webster Consulting
Allen Furmanski, Senior Readiness Specialist, Citrix Systems
Kai Guettner, Senior Systems Engineer, Citrix Lead, ProSys Information Systems
Karla Stagray, Curriculum Specialist, Citrix Systems, Inc.
Jo Harder, Senior Systems Architect, Claros Systems, Inc.
Samir Tocchetto, Citrix Architect, IBM
Jeff Rohrer, Owner, Citrixxperience.com
Glenn L. Porter, Director, Lewis Learning Ltd
Sharin Yeoh, Senior Systems Engineer, CSG Limited
Stacy Scott, Senior Manager, WW Technical Readiness, Citrix Systems, Inc.
Adam Mandelbloom, Sr Technical Relationship Manager, Citrix Systems, Inc.
Jared Brummer, Solutions Architect, World Wide Technology
Robert Huie, Architect, Citrix Systems, Inc.
Jenny Berger, Senior Technical Writer, Citrix Systems, Inc.
Ruben Centeno, Technical Relationship Manager, Citrix Systems, Inc.
Andrea Rutherfoord, Lead Technical Writer, Citrix Systems, Inc.
Neil Spellings, Independent Virtualisation Consultant, neil.spellings.net
Haydn Davies, Senior Systems Engineer, Middletons
Albert Hols, Software Support Consultant, Hewlett-Packard
Nestor Castro Quintero,System Engineer,Sinergia D3 SLU
Arnd Kagelmacher, Arnd Kagelmacher IT-Schulung & Beratung
Patrick Coughlin, Lead Citrix Administrator, Great American Insurance
Guillermo Torres Benes, Senior Virtualization Architect, Knowlity Corporation
Edward Villanueva, Software Developer in Test, Citrix Systems, Inc.
Ralf Donkers, Senior Technical Consultant, Gen-i
Jane Cassell, Virtualization Consultant/Architect, RealServeIT
Alpha & QA Testers
Brian Sheppard, Lead Software Test Engineer, Citrix Systems, Inc.

Konstantin Akimov, Lead Software Test Engineer, Citrix Systems, Inc.
Victor Cataluna, Senior Software Test Engineer, Citrix Systems, Inc.
Richard Martinez Jr, Sr. XenApp Operations Engineer, Citrix Systems, Inc.
Tawnisha Reynolds, Exam Project Manager, Citrix Systems, Inc.
Orlando Martinez, Sr. Courseware Developer, Citrix Systems, Inc.
Charlene Bobb-Smith, Exam Project Manager, Citrix Systems, Inc.
Acknowledgement
The Citrix Exam Development team would like to recognize Alexander Simanov
who passed away in 2011 for his outstanding work on this and other exam projects.
Alex was very supportive of our projects, volunteering his time to help with the
design and development of the exams and helping to ensure the high quality of the
releases. Unfortunately, he did not live to see this exam published. Our team will be
forever grateful to him for his professionalism, camaraderie and selfless
contributions.
Table of Contents
Citrix XenApp 6.5 Advanced Administration ..................................................... i
1Y0-A22 Exam.................................................................................................... i
1 The Exam ....................................................................................................... 1
1.1 Purpose of the Preparation Guide and the Exam ........................................1
1.2 Beta Testing of an Exam .............................................................................2
1.3 Number of Items ..........................................................................................2
1.4 Passing Score ...............................................................................................2
1.5 Time Limit ...................................................................................................2
1.6 Registration and Administration .................................................................3
1.7 Certification Tracks .....................................................................................4
1.8 Citrix Exam Retake Policies........................................................................4
2 The Intended Audience .................................................................................. 5
2.1 Intended Audience .......................................................................................5
2.2 Defining the Role Being Tested ..................................................................5
3 Preparatory Recommendations for the Exam ................................................ 6
3.1 Introduction .................................................................................................6
3.2 Recommended Knowledge, Skills and Abilities ........................................6
3.3 Recommended Product Experience.............................................................7
3.4 Recommended Course .................................................................................7
4 Exam Sections and Weights .......................................................................... 8
4.1 Introduction .................................................................................................8
4.2 Section Titles and Weights ..........................................................................8
4.3 How Section Weights Relate to Items on the Exam ...................................9
5 Exam Objectives and Resources for the Exam ............................................ 11
5.1 Introduction ...............................................................................................11
5.2 Resources Used to Develop the Exam ......................................................11
5.3 Recommended Experience .......................................................................13
5.4 Objectives .................................................................................................13
5.4 How Objectives Relate to Items on the Exam ...........................................16
6 Interactive Item Usage ................................................................................. 17
6.1 Introduction ...............................................................................................17
7 Simulation Item Types ................................................................................. 18
7.1 Introduction ...............................................................................................18
7.2 Helms in the Exam at VUE .......................................................................18
7.3 Description of Simulation Items ................................................................19
7.4 Citrix Simulation Item Demo ....................................................................22
8 Scoring and Answering Process .................................................................. 23

8.1 Scoring.......................................................................................................23
8.2 Answering Process for Simulation Items ..................................................23
9 Time Matters for this Exam ......................................................................... 24
9.1 System Clock versus Actual Time ............................................................24
10 Types of Questions ...................................................................................... 25
Multiple Choice with Scenario ........................................................................25
Multiple Choice with Fill in the Blank ............................................................25
Multiple Response ...........................................................................................26
Multiple Choice with an Exhibit .....................................................................27
11 Appendix: FAQ............................................................................................ 29
11.1 Introduction .............................................................................................29
11.2 FAQ .........................................................................................................29
The Exam
1.1 Purpose of
the Preparation
Guide and the
Exam
This guide was developed to assist candidates with their preparation for the
Citrix XenApp 6.5 Advanced Administration (1Y0-A22) exam. It consists
of information on the exam structure including topics such as section
weighting, exam duration, and intended audience. Objectives, a list of the
content areas for the exam, are also included. Finally, this guide includes a
list of resources and topics which were used as references during the
development of the exam. Links to additional Knowledge Base documents
and other support documents links are provided to help candidates gain indepth knowledge of the product. Candidates should read this guide carefully
before attempting this exam.
The A22 exam was developed to address the features that a candidate
should know in order to perform the advanced job tasks of a XenApp 6.5
administrator. By passing this exam, candidates can show they have at least
the basic knowledge and skills needed to monitor, maintain, optimize and
troubleshoot an enterprise environment that contains a farm running Citrix
XenApp 6.5 on Windows Server 2008 R2 in accordance with best practices
as defined by Citrix Subject Matter Experts. This exam also certifies that
the candidate has hands-on experience with the XenApp 6.5 product.
1.2 Beta Testing Citrix Education regularly conducts beta testing of the content of all high
of an Exam
stakes certification exams. Once the items are developed for an exam,
Citrix Education releases them as a beta exam, which may be taken at no

cost. A beta exam counts toward Citrix certifications, but candidates are
only allowed to take it once while it is in beta.
The A22 beta was an operational beta as the participants received their
score immediately after completing the exam. The cut score for the beta
was set in a workshop where subject matter experts provided feedback and
rated each item based on the perceived difficulty for the intended audience.
This workshop was led by a psychometrician who also compiled the results
and recommended an appropriate score. Beta testing was conducted for the
Citrix XenApp 6.5 Advanced Administration (A22) exam from October 21
- November 19, 2011. A total of 304 candidates (35% from the Americas,
61% from EMEA, and 4% from APAC) took the exam.
During the beta, candidates also completed a survey to indicate how much
experience they had with XenApp 6.5. After the beta exam closed, a
psychometrician analyzed the exam and survey results along with the
Angoff results to determine which items should be kept in the final
versions of the exam. This analysis provided the basis for the current
passing score and time limit for the exam.
If you are interested in participating in future beta exams, please visit the
Citrix Education SME Hub to create a profile and indicate that you are
interested in taking beta exams.
1.3 Number of
Items
The A22 exam contains 46 items and is written in English. Of the 46 items,
42 are multiple choice/multiple response and 4 are simulations.
1.4 Passing
Score
The passing score for this exam is 65%.
1.5 Time Limit
Native English speakers have 210 minutes to complete the exam. NonNative English speakers who take the exam in English have 240 minutes.
Non-native English speakers who take the test in countries where English
is not the major languagefor example France, China, and Brazil will
automatically receive the time extension; a list of these countries is defined
and maintained by Pearson VUE. However, non-native English speakers
taking the test in countries where English is deemed to be the major
languagefor example the US, the UK, and/or Australiaare not

automatically granted time extensions. To obtain a time extension,
candidates in these countries must register either over the phone or in
person and explicitly request the time extension. Note: A $7 USD surcharge
will be added to phone registrations.
1.6 Registration
and
Administration
This exam is administered at Pearson VUE testing centers worldwide. For

details on the rules and procedures associated with registering for and
taking the exam, please visit the Citrix Exams web page at
http://training.citrix.com/cms/education/index.php?cID=106.
Visit the Pearson VUE web site (www.vue.com/citrix) to locate a testing
center in your area and register for an exam. To register in the United
States and Canada, you may also register in person at any Pearson VUE
testing center or call 1-800-931-4084. Note: A $7 USD surcharge will be
added to phone registrations.
1.7
Certification
Tracks
The A22 exam is a requirement for the Citrix Certified Advanced

Administrator (CCAA) credential in XenApp 6 track. Unlike previous
versions of this certification, there are no courseware requirements for this
version of the certification.
Become a CCA in
XenApp 6
Become a CCAA in
XenApp 6
CCAA Path
Pass the A20 Citrix XenApp 6.5
Administration exam
Pass the A22 Citrix XenApp 6.5 Advanced
Administration exam
The A22 exam may also fulfill requirements for other certification tracks,
such as the Citrix Certified Enterprise Engineer (CCEE) and/or the Citrix
Certified Integration Architect (CCIA).
For the most up-to-date information on the CCAA certification and other
Citrix certifications, including required exams and associated
recommended courses visit http://training.citrix.com/.
Note: Citrix Education does not prescribe a specific order in any
certification path as exams and courses may be taken in any order.
1.8 Citrix Exam

Retake Policies
If a candidate fails an exam on the first attempt, they must wait 24 hours
from their original appointment time before they can register to retake the
exam. If a candidate fails on a second attempt or any attempt thereafter, he
or she must wait 14 calendar days to retake the exam. Beta exams may only
be taken once. Citrix Education monitors retake activity for breaches of this
policy. Breaches result in sanctions up to and including a temporary ban
from taking Citrix exams and/or revocation of current certification.
To learn more about the Citrix Education Exam policies, see the Exam
Policies page on the Citrix Education web site. All candidates of Citrix
Certifications must agree and be bound to the Citrix Candidate Conduct
Policy. For the most current copy of this policy, please visit the Candidate
Conduct page on the Citrix Training web site.
The Intended Audience
2.1 Intended
Audience
The A22 exam is focused on advanced topics that are most important to
those who perform the role of a Citrix XenApp Administrator. Citrix
Education selected these topics based on feedback from subject matter
experts (SMEs) who perform this role in the field. Those who serve as
administrators may hold various job titles, including but not limited to:
2.2 Defining the

Role Being
Tested
Systems Administrators
Help Desk 2 and above
Citrix Partners
Consultants
Architects
Sales/Systems Engineers (SEs)
Field experts discussed the duties of the administrator role during a job task
analysis workshop (JTA). Depending on the job title, individuals in this role
could have different responsibilities. The experts who participated in the JTA
arrived at a consensus about which tasks were the most important for
administrators and selected those as objectives for this test. The experts also
selected those areas that were most important to test hands-on experience
with simulation items.
.
Preparatory Recommendations for the Exam
3.1
Introduction
3.2
Recommended
Knowledge,
Skills and
Abilities
It is recommended that prior to taking this exam, candidates have the

knowledge, skills and abilities required to monitor, maintain, optimize and
troubleshoot an enterprise environment that contains a server farm running
XenApp 6.5 on Windows Server 2008 R2. This includes hands-on
experience with the product as that will be tested by the simulation items.
Candidates should have the following knowledge, skills and abilities prior
to taking this exam:
Basic knowledge of Microsoft Windows Server 2008 R2
Intermediate knowledge of Microsoft Active Directory 2008
Intermediate network administration skills, including the ability to:
Create users, manage permissions and manage administer
rights
Configure operating system options
Configure protocols (TCP/ICA)
Administer firewalls
Create shares and give access to shared folders/files
Administer e-mail and account creation
Basic knowledge of Microsoft SQL Server database administration
Experience using Microsoft PowerShell when working with
XenApp
3.3
Recommended
Product
Experience
Citrix Education recommends that candidates be familiar with the

differences between XenApp 6 and XenApp 6.5 and have at least six
months of experience with the following:
Monitoring and managing a XenApp 6 or 6.5 environment
Scaling a XenApp 6 or 6.5 environment to meet business needs
Maintaining data and server integrity
Optimizing a XenApp 6.5 environment including:
3.4
Recommended
Course
Using Citrix Access Gateway
Using Citrix EdgeSight
Optimizing the network
Troubleshooting a XenApp 6 or 6.5 environment
Citrix Education recommends that candidates have hands-on experience

with XenApp 6.5 prior to taking this exam. While it is NOT a
requirement, taking formal Citrix training courses will provide some
hands-on experience with the product. The following courses provide
basic training on administrative tasks:
CXA 301-1I: Citrix XenApp 6.5: Advanced Administration

(Instructor-led training course or self-study)
CXA 301-1W: Citrix XenApp 6.5: Advanced Administration (Selfpaced online training course)
As with all Citrix exams, it is recommended that candidates get hands-on

experience by working directly with the products covered on the exam.
This includes setting up a XenApp 6.5 environment with at least one farm,
multiple applications published using various methods, at least one Web
Interface site, Access Gateway for some access scenarios and EdgeSight
for reporting. While this hands-on experience can be done on the job,
Citrix Educations certification courses offer a safe and robust
environment in which to learn these tasks.
Exam Sections and Weights
4.1
Introduction
The 1Y0-A22 exam is divided into five (5) sections.
4.2 Section
Titles and
Weights
Each section of the exam is weighted as follows, totaling 100%.

Section
Maintaining Data and Server Integrity
Monitoring and Managing the Environment
Scaling the Environment to Meet Business
Needs
Optimizing the Environment
Troubleshooting
Total
Weight
21%
21%
17%
11%
30%
100%
4.3 How Section Section weights correlate directly to the number of items on the exam. For
Weights Relate example, if an exam has 60 items, and Section 1 is weighted at 50%, then
to Items on the 30 of the items on the exam will relate to Section 1 (60*50% = 30).
Exam
Section weights are NOT used to calculate an exam-takers score. Section

weights are meant to indicate the percentage of the exam that covers
certain content. Because some items may be assigned different point
values, section weights and exam scores do not always have a one-to-one
correlation.
Please be aware that section weights are NOT used to calculate your
score. Each item is assigned a point value based on its importance and
weighting; therefore, section weights and exam scores do not always have
a one-to-one correlation.
For example, let's assume you took an exam where each item was worth
one point. If you calculate your final score using the average, your final
score will be:
Section
Number
of Items
Maximum
Points Per
Item
Number
of Items
Correct
Percentage
Score per
Section
Average Score
((Section 1 +
Section 2)/2)
Section 1
10
70%
Section 2
10
30%
=(70%+30%)/2 =
50%
In the example above, the average worked. Lets take the same concept
and add in items that are weighted differently, that is, they have different
maximum point values.
This scenario is similar to how the A22 exam final score is calculated.
Section
Number
of Items
Maximum
Points Per
Item
Number
of Items
Correct
Percentage
Score per
Section
Section 1
Section 2
10
10
1
10
7
3
70%
30%
Arithmetic
Means Score
((Section 1 +
Section 2)/2)
=(70%+30%)/2 =
50%
The final score produced above is incorrect because 30 points in Section 2

weigh far more than 7 points in Section 1.
On Citrix exams, as a practice, the final score is calculated as a percentage

of:
Total Points Earned

Total Points Possible
Which means, the correct score should be:
(7 * 1) + (3 * 10)
(10 * 10) + (10 * 1)
Which is equal to 37
110
So for the example above, the final score that is reported to the candidate is 34%.
For more information on how scoring works in Citrix exams read the blog
The Scoring Secrets for Citrix Exams - Divulged.
10
Exam Objectives and Resources for the Exam
5.1
Introduction
The items for the exam were developed directly from the exam objectives.
The exam objectives are used to test candidates knowledge, skills and
abilities related to each section of the exam.
Some of the exam objectives will correspond, or map, to field experience.
Candidates should have practical hands-on experience in monitoring,
optimizing and troubleshooting Citrix XenApp 6 or 6.5 in enterprise
environments and understand the differences between XenApp 6 and 6.5 to
increase their likelihood of passing this exam.
Citrix Education recommends that candidates obtain hands-on experience
and attend the CXA 301-1I: Citrix XenApp 6.5: Advanced Administration
course if possible to prepare for the A22 exam.
5.2 Resources
Used to
Develop the
Exam
The following resources were used to develop this exam:

Resource
Citrix Knowledge Base
Articles:
How to Configure
Windows Network
Load Balancing and
Web Interface
(CTX108812)
Error: IMA Service
Error Message 2147483647
(CTX032712)
Troubleshooting IMA
Service Failure To
Start (CTX105292)
How to Configure
Single Sign-on for
Web Interface Using
Version 10, 11, and
12x Plug-ins
(CTX113004)
Citrix eDocs:
Planning for the Web
Interface and XML
Broker
Applying Policies to
How to Obtain
Knowledge Base articles are available at:
http://support.citrix.com/
eDoc articles are available at:

http://support.citrix.com/
11
Access Gateway
Connections
Publishing Resources
Using the AppCenter
Session Limits Policy
Settings
XenAppCloud.com
http://xenappcloud.com/index.php/201007072384/C
itrix/Xenapp/xenapp-commands-reference.html
*Links are subject to change.
12
5.3
Recommended
Experience
For all sections, practical hands-on experience in monitoring, optimizing

and troubleshooting Citrix XenApp 6.5 in enterprise environments is
recommended.
In particular, candidates should have hands-on experience:
Backing up, restoring and migrating databases in a XenApp 6.5
environment
Backing up and repairing Web Interface sites
Performing server maintenance including applying hot fixes,
conducting manual installations, updating SSL certificates and
installing drivers
Using Resource Manager and EdgeSight to monitor a XenApp 6.5
environment
Using the .ADM template to configure clients and deploying
clients using Merchandising Server
Configuring logon scripts, policies and profiles as well as moving
servers, configuring multi-farm sites and configuring worker
groups
Optimizing the XenApp environment by adjusting bandwidth
consumption, configuring Quality of Service (QoS), configuring
Session Prelaunch, and integrating XenApp 6.5 with other
products
Troubleshooting issues related to IMA, user connectivity, client
performance, Web Interface, printing, applications and HDX
policies
Note: Field experience is considered technical and practical experience
with Citrix XenApp 6.5 in a pilot or production environment. Hands-on
experience is considered technical or practical experience with Citrix
XenApp 6.5 in a lab or proof-of-concept (POC) environment.
5.4
Objectives
Section
Objectives
Maintaining Data Determine when to perform data store
and Server
maintenance to maintain data store integrity.
Integrity
Based on a scenario, determine how to back up
and/or repair a Web Interface site.
Identify valid reasons to migrate a data store
database from a Microsoft SQL Express 2008 R2
to a Microsoft SQL Server database.
Identify the methods and process to secure a
XenApp 6.5 environment using Access Gateway.
Determine how to create high availability for
13
Monitoring and
Managing the
Environment
Scaling the
Environment to
Meet Business
Needs
Optimizing the
Environment
Web Interface.
Given stated requirements, determine which
actions to perform in order to maintain the server.
Based on a scenario, determine which services
should be monitored to meet the requirements.
Determine how to configure monitoring of the
network for a given environment.
Determine how to configure clients centrally
using the ICAClient.ADM template.
Given a scenario and possibly necessary reports,
identify the root cause of issues in the
environment.
Given an EdgeSight report, interpret the results
for the XenApp 6.5 environment.
Describe how to configure alerts for XenApp
monitoring through EdgeSight.
Determine how to deploy and/or send updates to
clients centrally using Merchandising Server.
Given a configuration log or XenApp log data,
identify what the information means in the
XenApp 6.5 environment.
Determine how to define the user experience
based on stated requirements.
Based on a scenario, determine how to configure
printer management to meet stated needs.
farm management to meet stated needs.
multi-farm sites, high availability, fault tolerance
and/or disaster recovery for a XenApp 6.5
environment.
Given a scenario, determine when to use
provisioning and/or cloning options for a XenApp
6.5 environment.
Based on a scenario or stated requirements,
determine how to configure worker groups to
meet the needs of the environment.
Given a scenario, determine how to optimize the
network by enhancing bandwidth.
Given a scenario, optimize the network for a
XenApp 6.5 environment, taking QoS into
consideration.
Based on stated requirements, determine how to
14
Troubleshooting
configure XenApp to integrate with another Citrix

product and/or non-Citrix virtualization platform.
Determine the impact of using session prelaunch
[options] and/or session lingering.
Given a description of a troubleshooting problem,
identify the components that use IMA that could
be related to the problem.
Based on a scenario, determine which part of the
IMA communication process is malfunctioning.
Based on a scenario describing an IMA startup
issue, determine what is causing the issue.
Determine how to troubleshoot general
(HDX/ICA) connectivity issues having to do with
application launch and/or enumeration.
Given a scenario describing an issue with ICA
connectivity, determine what the access control
settings should be for Web Interface.
Given a scenario, determine how to troubleshoot
client performance.
Given a description of an issue, determine how to
troubleshoot Web Interface.
Given a described printing issue, determine how
to resolve it.
Based on a scenario, determine how to
troubleshoot applications including using external
tools when appropriate.
Based on a scenario, determine how to
troubleshoot an application streaming issue.
Based on a given scenario, determine what is
causing the HDX policy issue.
Given a scenario in which a resultant policy is
displayed or described, determine the factors
leading to the resultant policy.
Given a scenario, determine what is causing
session prelaunch and/or session lingering to
malfunction.
15
5.4 How
Objectives
Relate to Items
on the Exam
Objectives summarize what the test is designed to measure. These objectives

were developed by Exam Developers and SMEs based on identified tasks that
relate to the job of monitoring, managing, maintaining, scaling,
troubleshooting and optimizing a Citrix XenApp 6.5 implementation. The
number of items for each objective relates directly to the importance of that
task in doing the job, and is proportional to how frequently that task is
performed.
16
Interactive Item Usage
6.1
Introduction
The A22 Citrix XenApp 6.5 Advanced Administration exam consists primarily
of traditional multiple-choice items. This exam also includes simulation
items. These types of items allow candidates to answer items by interacting
with the interface.
All traditional multiple-choice items and non-traditional simulation items
store the selected answers so that candidates may revisit the item and see their
chosen answers.
17
Simulation Item Types
7.1
Introduction
This exam includes four simulation items. The purpose of this section is to
describe simulation items as they are less common to Citrix exams. This
section of the preparation guide provides a tutorial on the user interface,
scoring and answering rules, and timing matters for these unique item types.
The A22 exam consists of some unique features that candidates need to know
before attempting the exam. The user interface for this exam has been
customized to meet the needs of the unique items. However, this exam also
contains some standard exam components.
All of the simulation items in the A22 exam open in the main window.
The main window in the exam may contain item scenarios, requirements or
multiple-choice items, as well as the helms. The navigation helm, which is
found at the lower portion of the screen, consists of the Previous,
Comment, and Next buttons. These buttons can be used to navigate
forward and backward as well as to make comments related to the item.
7.2 Helms in
the Exam at
VUE
In the left margin of the screen is the counter helm. This helm contains a
counter, which displays the number of the item being tested. In the top margin
is the title helm. The title helm of the exam includes a Select for Review
checkbox and the time remaining for the exam. The select for review and time
remaining options in this exam function the same way they do in traditional
multiple choice exams. See Figure 1 for an example.
18
7.3 Description
of Simulation
Items
Simulation items are used to test candidates abilities to complete specific

configuration tasks. When this type of item is delivered, candidates are
expected to read and synthesize information included in the scenario and then
complete configurations in accordance with best practices.
The main window is the first window presented for this type of item. In
addition to the buttons in the helm, the main window contains a Simulation
button. Clicking this button opens the simulated environment.
Figure 1 is an example of the main window for a simulation item in the VUE
environment.
Figure 1: Main window for a simulation item

Once the Simulation button is clicked and the simulated environment is
launched, candidates are presented with a console. A floating window with all
the relevant information from the main window is also presented. This
floating window has an additional marking functionality. It is resizable and
movable; it can be closed or reopened by simply clicking the X button in the
upper right corner.
19
Figure 2 shows an example of the simulated environment with a floating

window.
Figure 2: Simulated environment with a floating window

The simulated environment looks identical to the real user interface of the
product with which candidates are familiar. Consoles can be minimized or
closed; desktops and alternate applications, including administrative tools,
can be accessed from the Start menu of the server as in a real environment.
Citrix Education worked closely with Subject Matter Experts (SMEs) to
ensure that the most relevant features and settings available in the real
products are also available within the simulated environments. However,
features such as Help menu items and other settings deemed irrelevant to the
task(s) candidates are being asked to address or settings otherwise outside the
typical path taken were not included in the simulated environments.
By default, the floating window resides in the upper-right corner of the
simulated environment. Candidates can move or resize the floating window as
needed. When candidates complete the required tasks or want to return to the
main window, they should click the Done button in the floating window.
Clicking the Done button saves the final configurations made and closes the
simulation window. Whether or not candidates configure any settings or
complete the required configurations, they still have to click the Done
button to exit the simulated environment. Candidates can go back into the
simulated environment after clicking the Done button as many times as they
20
wish and make changes as desired. Whenever they click the Done button,
whatever new configurations they make will be saved. If they did not
configure anything, their original configuration will remain as-is.
Note: Whenever candidates try to visit the simulated environment for a
simulation item that has been visited on a previous occasion, the following
warning message appears:
Figure 3: Standard Warning Message

Clicking the Done button prompts the simulated environment to save its
state for scoring and results retention. Depending on the number of
configuration steps or the system resources on the test centers computer,
candidates may experience a slight delay after clicking the Done button.
While such delays are rare, if they occur, Citrix recommends that candidates
refrain from using the mouse or keyboard while the simulation saves its state,
as these actions may prolong the delay. Delays of this type are rare and
usually last no longer than 20 seconds.
If candidates choose to mark an item incomplete before exiting the simulated
environment, they can do so by checking the Incomplete checkbox at the
bottom of the floating window. At the end of the exam, candidates may
review the items they marked as incomplete.
Candidates can also reset the simulated environment by clicking the Reset
button. Clicking the Reset button clears any configurations made within a
particular simulated environment. This restores the simulated environment to
a clean state; the state it was in when it was first visited. Candidates should
only use the Reset button if they want to reconfigure the simulated
environment from scratch. Otherwise, they can delete or undo unwanted
configurations and they will still get the appropriate score. A Help button is
also provided in the floating window. This button provides basic help text to
guide candidates on how to use simulations. This help text is not customized
to the specific items and will not guide candidates on how to make specific
21
configurations for an item.

Figure 4 is an example of the floating window.
Figure 4: Floating window

7.4 Citrix
Simulation
Item Demo
If you would like to view a demonstration of a Citrix simulation item, please

go to http://citrixtraining.com/456_demo2/
22
Scoring and Answering Process
8.1 Scoring
In order to receive points for a simulation item, candidates must complete all
the tasks in accordance with the requirements in a manner that is deemed
acceptable. For this exam, SMEs defined acceptable as actions that meet the
requirements without rendering harm to the environment. In those items in
which a best practice is identified, candidates are expected to adhere to the
best practice.
Based on the nature of what is being tested, candidates may receive partial
credit for completing some of the required tasks. The exam was designed to
allow for partial scoring. Candidates can earn points for items in which all
critical tasks are correctly configured rather than only gaining credit when all
tasks, critical and non-critical, are configured correctly.
8.2 Answering
Process for
Simulation
Items
SMEs identified multiple ways that candidates could respond to the

simulation items in order to meet the requirements of scenarios and best
practices while configuring or interacting with those items. As such,
candidates will find that most actions that could be taken to configure a real
implementation to meet the requirements are also available in the simulations.
Examples of possible ways to answer items include using various menu
options, mouse clicks, keyboard inputs and multiple consoles as needed.
While the Exam Development team endeavored to ensure that the most
common ways to complete a task were available in the simulation items,
some actions may be excluded or otherwise unavailable within the simulation.
In those limited cases in which an action is not allowed in a simulation,
candidates will need to use an alternative, correct action to complete the
required configurations.
Candidates are required to create and/or configure specific settings and/or
policies within the simulated environments. Some of the simulation items
contain specific instructions that specify how candidates should name these
settings and policies. However, if not specified, candidates are not penalized
for misspelling the names of these settings and/or policies. For some of the
simulation items, Citrix did not specify how the settings and/or policies
should be named. In such cases, candidates can name the settings and/or
policies whatever they choose.
23
Time Matters for this Exam
9.1 System
Clock versus
Actual Time
The time remaining is displayed in the top right corner of the main window
for all the item types; however, it is not visible from within the simulation
items once the simulated environment is launched. The time displayed on the
task bar of the simulated environment desktop is part of the simulation. It is
the time of the simulated server and, therefore, may not be accurate.
Candidates configuring a simulation item can use the Alt + Tab combination
keys to toggle between the simulated environment and the main window in
order to view the time remaining.
24
10
Types of Questions
Multiple Choice This is the most common type of question in the A22 exam. The scenario
with Scenario
provides information that is necessary to correctly answer the question.
Scenario: A company recently deployed Citrix XenApp for all mobile sales
engineers. The sales engineers connect from a variety of fixed, wireless and
mobile connections when visiting customers. Some users have commented
that their sessions sometimes become unresponsive for minutes at a time.
This only happens when they are printing customer contracts.
Which policy settings can an administrator apply to stop a session from
becoming unresponsive during printing?
o
o
o
o
Set the maximum printer bandwidth to 50%. (correct)

Execute the Stress Printers Utility on each XenApp Server.
Set the default print driver to the Citrix universal print driver.
Enable the "Wait for printers to be created (desktop)" policy.
Objective: Given a scenario, determine how to optimize the network by

enhancing bandwidth.
The resources used for this question is:
http://support.citrix.com/proddocs/index.jsp?topic=/xenapp6-w2k8admin/ps-printing-limiting-printing-bandwidth-all.html
Multiple Choice The answer options are meant to be placed in the blank within the sentence.
with Fill in the
This type of question will also prompt you with the directions in the
Blank
parentheses.
A XenApp Web site, which contains modified images and scripts, is NOT
working.
The administrator must back up the _________ and use the repair site task,
which is listed under the Site Maintenance in the Citrix Web Interface
Console. (Select the option that correctly completes the sentence.)
o conf folder
o custom files (correct)
25
o global.asax file
o Web.config file
Objective: Based on a scenario, determine how to back up and/or repair a
Web Interface site
http://support.citrix.com/proddocs/topic/web-interface-impington/wiadmin-wrapper-gransden.html
Multiple
Response
A multiple response question is very similar to a multiple choice question.

The difference is that a multiple response question requires more than one
answer option. This type of question will always tell you the amount of
answers that are necessary in this example two. Multiple response
questions also have the answers displayed with check boxes instead of
radial buttons.
Scenario: Employees at a remote office have begun using a new application
which produces high quality real time imagery of weather systems. There
are currently no WAN optimization technologies in use between the
datacenter and the remote site. The WAN utilization has NOT exceeded
40% utilization since it was installed. Users have reported that their session
performance is poor when viewing real time imagery.
Which two ways can the administrator improve the session performance?
(Choose two.)
o
o
o
o
Enable ICA Multi-stream (correct)

Disable ICA compression
Configure QoS on the router (correct)
Configure ICA encryption to 40 bit-Logon only
Objective: Given a scenario, optimize the network for a XenApp 6.5

environment, taking QoS into consideration
http://support.citrix.com/proddocs/topic/xenapp65-admin/ps-ref-policiesmultistream.html
26
Multiple Choice A question that includes an exhibit will have a button in the helm to view
with an Exhibit the exhibit. Questions with multiple exhibits will have the same single
exhibit button; however, once viewing the exhibit, you will see tabs to
switch from one exhibit to the next.
Scenario: Recently the Access Gateway Enterprise Edition (AGEE)
Administrator configured access for mobile tablet devices and smart
phones. Due to security concerns, the XenApp Administrator is asked to
prevent these mobile devices from remotely accessing the published
application belonging to the Finance department.
The AGEE Administrator provided the XenApp Administrator with the
following information:
Public URL: https://access.company.com

Virtual Server IP: 192.168.195.20
Virtual Server Name: ssl_vsrv_access
The following policies and profiles are configured :

sess_pol_default - default Session policy
sess_pol_mobile - session policy configured for mobile devices
Click the Exhibit button to view the attached exhibit.
Based on the attached exhibit, the XenApp Administrator needs to
configure the __________ as the Access Gateway Filter. (Choose the
correct option to complete the sentence.)
o
o
o
o
Public URL
Virtual Server IP
Mobile session policy
Default session policy (correct)
27
Objective: Based on stated requirements, determine how to configure

XenApp to integrate with another Citrix product and/or non-Citrix
virtualization platform.
http://support.citrix.com/proddocs/index.jsp?topic=/xenapp6-w2k8admin/ps-console-policies-config-all.html
28
11
Appendix: FAQ
11.1
Introduction
Due to the uniqueness of this exam, a FAQ section has been added to address
some of the items frequently asked by candidates.
11.2 FAQ
Item
How is the exam graded?
How are my grades calculated?
What happens when I configure

a setting in the simulated
environment and click the
Done button?
environment, check the
Incomplete check box, and
click the Done button? Will
the item be scored?
Answer
When a candidate selects an option as
the correct response to an item or
configures a setting or set of settings,
those settings are saved in the exam
when the candidate clicks the Next or
Done button. At the end of the exam,
when candidates click the End Exam or
Exit Exam button, the final responses
to the items on the exam are graded
using scripts and scoring logics.
A complex but thorough grading
algorithm is used to calculate your final
score. Your grades are calculated using
the scores you receive for each item.
Note: Calculating your final score using
the averages for the sections on the exam
will, in most cases, vary from the final
score indicated on your score report.
Please see section 4.3 How Section
Weights Relate to Items on the Exam
for more details.
When you configure a setting in the
simulated environment and click the
Done button, the setting you configured
is saved and you are returned to the main
window of that item.
Yes, the configured setting will be saved,
but the item will be flagged as
incomplete so that you may revisit it at
the end of the exam. Since you have
already configured the environment, you
do not have to remove the incomplete
check mark in order to get credit. You
29

the simulated environment, but
then make a change to a
particular setting in the
environment and click the
Done button?
environment, click the Done
button, go back into the
simulated environment and
configure new settings?
What is the function of the
Reset button?

Done Button?

Incomplete checkbox?

Return to Item button?
What happens if I launch a
simulated environment, do not
perform any configurations,
click the Done button, and
move to another item? Is it
marked incomplete?
How can I speed up the loading
will be graded according to your

response, regardless of whether the item
is marked as Incomplete or not.
The particular setting you change will be
updated, but all the other settings will
remain the same.
The old setting and the new settings are

saved and graded at the end of the exam.
The Reset button clears the simulated

environment of a full-screen item and
returns the item to a clean state. It returns
the item to the same state it was in before
you made any configurations to it.
The Done button saves whatever
configurations or changes you make
within the simulated environment and
returns the item to the main window.
The Incomplete checkbox marks or
flags an item as incomplete so that you
may edit that item at the end of the exam.
You may click the Review Incomplete
button on the review screen at the end of
the exam to review all the items marked
Incomplete in a sequential order, or
you may double-click a single item
marked Incomplete to review that item
from the review screen at the end of the
exam.
The Return to Item button returns the
simulated environment item to the main
window for that item.
No, the item is saved, and it does not
appear as an incomplete item unless you
mark it as incomplete using the
Incomplete checkbox in the floating
window.
There is no way to speed up the loading
30
of items during the exam?
What should I do when the

exam screen looks blank?
How do I know how much time

I have remaining to complete
the exam?
What happens if I miss only

one configuration step?
of items. The simulation items are large

and require a short but noticeable period
to load. When you notice that an item is
loading, please do not interact with the
item until it is fully loaded. If you
continuously click the Done, Next or
any buttons while an item is loading or
while [the state of] an item is being
saved, this could delay the processing
time, which will, in turn, cause a longer
waiting time for you. If you click a
button continuously for a very long
period, you may cause your exam to
crash. Citrix suggests that candidates
refrain from clicking buttons when the
exam is loading items or saving
configurations.
When the exam screen goes blank, do
not touch the mouse or keyboard for a
couple of seconds, and the exam will
load/reload. The exam screen may go
blank for a couple of milliseconds when
navigating from one item to another
because the exam is trying to load the
new or next item. The exam screen may
also go blank when it is saving certain
configurations. However, if the exam
screen goes blank for more than 20
seconds on any given instance, please
contact the test center administrator.
In the exam, there is a Time Remaining
clock. However, the clock is only
available from the main window. You
can use the Alt + Tab keys to toggle
between the simulated environment and
the main window in order to view the
Time Remaining clock.
Citrix worked with Subject Matter
Experts (SMEs) to identify critical
configuration steps for each of the
simulation items on the exam. Critical
configurations steps are those steps that
if not configured properly would result in
the task required not being completed at
31
How many steps can I miss

before failing an item?
How do I know if the

simulation is functioning
correctly?
all, not even partially. If you miss one of

those critical steps, you could lose all the
points for that item. However, if you
miss some of the non-critical steps, you
may still get some points for the other
steps you configured or answered
correctly.
You could fail an item by missing one or
several steps depending on the nature of
the step or steps you miss. Some steps
are considered critical, and as such,
missing a critical step could result in
partial credit or no credit at all. However,
candidates could miss one or several
non-critical steps and still receive partial
credit depending on the item.
If the navigational buttons are
responding correctly, the simulated
environment is launching correctly and
all the icons in the wizard or console are
displaying correctly as well, then the
simulation is working.
Note: If you are trying to configure
something and you notice that the
simulation is not allowing you to
configure as you would like, STOP, reread the scenario and tasks and try to
configure the item again.
What should I do if I cannot

find what I am looking for
within the simulated
environment?
Can I explore in the simulated

environment and will I be
penalized for doing so?
Will I be penalized for doing
more than is requested to
Everything you need to address the fullscreen items on the exam are provided in
the scenarios and in the simulated
environments of those items. If you
cannot find what you are looking for,
please go back and re-read the scenario.
If you are convinced that there is a
problem, please use the Comment
button and comment on the problem.
Yes, you can explore the simulated
environment. And no, you will not be
penalized by any means for huntingand-pecking.
No, you will not be penalized for doing
more than is required; however, Citrix
32
answer a particular item?
Are the items on the A22 exam

conditional?
advises that you do not over configure

any settings, as this will not give you
extra credit and could result in errors,
which could decrease your score.
No, the A22 exam items are not
conditional. Your response to each item
is treated independently and will not
affect your response to the next item.
33

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Citrix XenApp 6.5 Advanced Administration

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Citrix Systems, Inc. (Citrix) makes no representations or warranties with respect to

Citrix, ICA, Citrix XenApp, Citrix

Citrix Systems, Inc.

Sun Microsystems, Inc.

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Item Development Team

Subject Matter Experts

This exam preparation guide is designed to provide candidates with necessary

Alejandra Garcia, Senior Measurement Specialist, Citrix Systems, Inc.

Eric Jenson, Ph.D., Psychometrician, TestToolbox

Kathryn Morris, Ph.D.

Mark Ma, Systems Engineer, CentriNet Corp.

EXAM PREPARATION GUIDE | Citrix XenApp 6.5 Advanced Administration

Ramon O. Scott, Lead Escalation Engineer, Citrix Systems, Inc.

Alpha & QA Testers

Brian Sheppard, Lead Software Test Engineer, Citrix Systems, Inc.

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EXAM PREPARATION GUIDE | Citrix XenApp 6.5 Advanced Administration

8 Scoring and Answering Process .................................................................. 23

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EXAM PREPARATION GUIDE | Citrix XenApp 6.5 Advanced Administration

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EXAM PREPARATION GUIDE | Citrix XenApp 6.5 Advanced Administration

Citrix Education releases them as a beta exam, which may be taken at no

The passing score for this exam is 65%.

1.5 Time Limit

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EXAM PREPARATION GUIDE | Citrix XenApp 6.5 Advanced Administration

languagefor example the US, the UK, and/or Australiaare not

This exam is administered at Pearson VUE testing centers worldwide. For

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EXAM PREPARATION GUIDE | Citrix XenApp 6.5 Advanced Administration

The A22 exam is a requirement for the Citrix Certified Advanced

1.8 Citrix Exam

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The Intended Audience

2.2 Defining the

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Preparatory Recommendations for the Exam

It is recommended that prior to taking this exam, candidates have the

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EXAM PREPARATION GUIDE | Citrix XenApp 6.5 Advanced Administration

Citrix Education recommends that candidates be familiar with the

Monitoring and managing a XenApp 6 or 6.5 environment

Scaling a XenApp 6 or 6.5 environment to meet business needs

Maintaining data and server integrity

Optimizing a XenApp 6.5 environment including:

Using Citrix Access Gateway

Using Citrix EdgeSight

Optimizing the network

Troubleshooting a XenApp 6 or 6.5 environment

Citrix Education recommends that candidates have hands-on experience

CXA 301-1I: Citrix XenApp 6.5: Advanced Administration