Matthew Morales

1076 Broadway Apt 3B, Brooklyn New York 11221

E:mattmorales19@gmail.com M:(917) 514-9066
www.linkedin.com/in/mattmorales19
Education and Training
Bachelor of Arts in Sport Studies
Ithaca College - Ithaca, NY

May 2013

New York Yankees Sport Sales Seminar

2012
Ithaca College - Ithaca, NY

Selected to participate in seminar instructed by Troy Tutt and Dan Rosenthal, managers of Premium Sales and
Service Staff for the New York Yankees
Learned then practiced sales techniques including active listening, identifying customer needs, maximizing and
closing the sale, and relationship building

Professional Experience
Patient Service Associate
Lutheran Family Health Centers (Pediatrics) Brooklyn, NY

December 2014- Present

Manage patient check-in and identify correct patient information in eClinicalWorks

Educate patients on required forms and obtain signature as required by policy and procedure
Complete all eClinicalWorks check-in files, manage all appropriate alerts, handle office scheduling
Collect and post co-payments and balances on accounts due
Copy, file, and distribute insurance cards as indicated by procedure

Athletic Equipment Manager/ Assistant Recreation and Athletics Supervisor

Brooklyn College- Brooklyn, NY

April

August 2013 June 2014

Supervised and trained up to 12 student and temporary employees

Monitored issuance of over 100 uniforms to teams, coaches, and individual athletes each month
Determined needs and generated purchase orders to acquire athletic and recreation equipment
Established, filed, maintained, and reconciled uniform and equipment inventories
Enforced rules and regulations of recreational facilities in order to maintain discipline and ensure safety

Team Manager- Basketball

Ithaca College Ithaca, NY

October 2012- March 2013

Studied game film, collected statistics and data, and brainstormed ways to improve team strategies
Collaborated with coaches to implement new strategies, which contributed to the teams first appearance in the
NCAA Sweet 16
Responsible for writing scouting reports and shooting tendencies with a strict deadline
Monitored practice and drill time to make sure practices ran smoothly

Athletic Event Staff

September 2011- March 2013

Ithaca College Ithaca, NY

Set up and prepped for basketball, soccer, baseball and football games
Managed the time keeper and made sure events ran smoothly
Helped in running concessions, which included selling merchandise, food, and beverages to customers
Managed the score board during events

Ticket Sales Associate-Internship

Cornell University Ithaca, NY

May 2012- August 2012

Data Entry of phone/mail/telemarketing/complimentary ticket orders using Archtics by Ticket Master

Assisted in the preparation of deposits, online sales and reports for all monies received; created invoices and kept
records of accounts receivable for the Ticket Office
Helped maximize renewal business and maintain a high level of customer service to new and existing clients

Handled sales for season tickets, ticket packages, single and group game tickets; managed over 10,000 tickets for
Madison Square Garden Frozen Apple Game