Avaya 3001

Avaya IP Office Configuration and Maintenance Exam

Version: 4.3

Avaya 3001 Exam

QUESTION NO: 1
A customer has UMS enabled on their VoiceMail Pro server. They wish to use Microsoft Outlook
to retrieve voicemail messages and are not using Microsoft Exchange as the message store.
Which protocol must be configured in Microsoft Outlook to access their messages?
A. POP3
B. IMAP
C. HTTP
D. MAPI
Answer: B
Explanation:

QUESTION NO: 2
When testing an implementation, users are attempting to dial out of the system (outbound tall) and
they receive the message Unobtainable on the display of their telephones, and the tall fails. What
is the cause of the problem?
A. The user rights are not defined.
B. The upgrade license is not valid in the IP Office.
C. The lines on the system are out of service.
D. The users have not been assigned a direct dial code.
Answer: C
Explanation:

QUESTION NO: 3
Which two are power options for IP telephones on the IP Office? (Choose two.)
A. Class "B" 24 Volt power supply
B. Class "A" 24 Volt power supply
C. Power over Ethernet switch conforming to 802.3af standards
D. 1151D1 individual Power Supply and the 115D2 Individual Power Supply with Buttery Backup
Answer: C,D
Explanation:

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Avaya 3001 Exam

QUESTION NO: 4
Which application will allow a system administrator to see historical inbound and outbound traffic
information on a trunk in the IP Office?
A. Advanced Summary Reporter
B. Call Detail Reporter
C. System Status Application
D. Historical Reporting Application
Answer: C
Explanation:

QUESTION NO: 5
The Alarm Set action in Voicemail Pro allows an alarm call to be set up and played to a specified
extension at a specified time. The telephone will display "Alarm" and the prompt that will play is.
"This is an alarm call please hang up". Which description is true?
A. The telephone display message cannot be changed.
The prompt can be changed by telephone but cannot use a .wav file.
B. The telephone display message cannot be changed.
The prompt cannot be changed.
C. The telephone display message can be changed.
The prompt can be changed by telephone but cannot use a .wav file.
D. The telephone display message can be changed.
The prompt can be changed by telephone or can use a .wav file.
Answer: D
Explanation:

QUESTION NO: 6
What is the format for an ARS short rode to dial a telephone number on a SIP line with Trunk ID
20?
A. Number: N;
Telephone Number: N@sipprpvider.com
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Avaya 3001 Exam

Feature: Dial
Line Group 20
B. Number: N
Telephone Number: N@sipprpvider.com
Feature: Dial
Line Group 20
C. Number: N;
Telephone Number: Nsi7204441000
Feature: Dial
Line Group 20
D. Number: N;
Telephone Number: Nsipprpvider
Feature: Dial
Line Group 20
Answer: A
Explanation:

QUESTION NO: 7
A customer is installing an IP500v2 with one hundred 1600 series IP Phones. The customer has
an existing Juniper VPN gateway for their remote workers and would like to provide hard
telephones for their remote workers to login at home.
What is needed to accomplish this?
A. modified 46xxsettings.scr file
B. VPN gateway for each remote worker
C. 1616 IP Phone with VPN software
D. modified 46vpnsettings.txt file
Answer: B
Explanation:

QUESTION NO: 8
Where can additional IP Office Service User logins be setup?
A. the IP Office Softphone Application
B. the IP Office System Monitor Application
C. the IP Office Manager Network Configuration
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Avaya 3001 Exam

D. the IP Office Manager Security Settings
Answer: D
Explanation:

QUESTION NO: 9
Which license will enable VoiceMail Pro database interactions?
A. Basic Edition
B. Essential Edition
C. Preferred Edition
D. Advanced Edition
Answer: D
Explanation:

QUESTION NO: 10
From which application are log files required for escalating issues to Avaya support?
A. Manager Report
B. Customer Call Status
C. System Monitor
D. SMDR
Answer: C
Explanation:

QUESTION NO: 11
Which application can be used in conjunction with one-X Portal to provide full softphone and call
handling capability for users?
A. IP Office Voice Portal
B. IP office Video Softphone
C. IP Office Phone Manager Pro
D. IP Office Softconsole
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Avaya 3001 Exam

Answer: B
Explanation:

QUESTION NO: 12
Calls into the IP500 are not ringing to the expected user.
Which statement correctly describes how the Call routing is validated?
A. Use the System Status Application (SSA) to see what user the call is ringing to.
B. Use Customer Call Status (CCS) to see what user the call is ringing to.
C. Capture a System Monitor trace and escalate to Avaya for an answer.
D. Wait until the system Is Idle and place test calls so you can hear which telephone is ringing.
Answer: A
Explanation:

QUESTION NO: 13
A customer has an IP500v2 and would like the ability to monitor the IP Office system resources
from anywhere in the network. Which two will allow thorn to do this? (Choose two.)
A. System Status Application
B. Telnet session to the IP Office
C. Web session to the IP Office address
D. SSH session to the IP Office address
Answer: A,C
Explanation:

QUESTION NO: 14
After an IP Office upgrade, the customer reports that "Please Wait" continuously appears on the
5420 DS telephone. What will resolve the problem?
A. Start the IP Office Manager application.
B. The 5420 DS is corrupted and must be replaced.
C. If IP Office does not restart correctly. Power-off and power-on IP Office and the problem will be
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Avaya 3001 Exam

corrected.
D. The CCR lost connection to IP Office. Wait until the LED on the CCR status turns green again
and the telephone will start to work.
Answer: A
Explanation:

QUESTION NO: 15
On the IP Office SIP line, the customer has marked the Network Topology to "None". The IP Office
STUN program is run on IP Office LAN1 and the results show "Symmetric Firewall" on LAN2. How
would IP Office route SIP calls?
A. SIP Calls will be routed by the IP Office NAT table.
B. SIP Calls will be routed by the IP Office routing table.
C. SIP calls will be routed on LAN 1 because "Symmetric Firewall" provides "Security".
D. SIP calls will be routed on I AN 2 because "Open Internet" is a direct connection to the Internet.
Answer: B
Explanation:

QUESTION NO: 16
Which line must be added to the 46vpnsetting.txt file to inform 4600 Series VPN remote
telephones to use IP Office licensing?
A. SET AUTH 0
B. SET SMBLIC 1
C. SET PHNIC 011
D. SET LIC 1
Answer: B
Explanation:

QUESTION NO: 17
Before attempting to connect an IP Office to a one-X Portal server, which settings must you
check?

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Avaya 3001 Exam

A. User Rights
B. Hunt Group Settings
C. Security Settings
D. Time Profiles
Answer: C
Explanation:

QUESTION NO: 18
A customer wants to deploy 9600 series IP telephones to all desktops. The desktop computers
have 10/100 Ethernet interfaces and will connect to the telephones
Which two options would meet the minimum requirements? (Choose two.)
A. Category 5 cabling
B. Twisted Pair cabling
C. 100 Mbps managed switch
D. GbE unmanaged switch
E. DSL router
Answer: A,C
Explanation:

QUESTION NO: 19
If ISDN/PRI calls are getting dropped, which tool should be used to troubleshoot the issue?
A. Debug Manager on DTE port
B. System Monitor with default filters
C. System Monitor with ISDN L3 filter options enabled
D. SSA Snapshot
Answer: C
Explanation:

QUESTION NO: 20
A customer wants to implement a converged solution with the IP Office and VoiceMail Pro. The
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Avaya 3001 Exam

customer wants to be able to receive Voice Mail messages in Outlook, have the ability to save the
.wav files, and receive voice mail notifications when a message in left. The customer does not
want to install any software in the organizations client PCs.
Which application would satisfy the customers requirement?
A. Message Manager
B. Voicemail Pro with IMS
C. Voicemail Pro with UMS
D. Unified Messaging
E. Outcalling
Answer: C
Explanation:

QUESTION NO: 21
An existing IP Office customer currently has an IP500 with l4 analog trunks, thirty 2420 digital
stations and 16 fax machines connected to their IP office. They have purchased a 24/30 enamel
ISDN line from their provider to upgrade the trunk capacity of the system.
What must be added to the IP Office to make this work?
A. VCM32
B. PRI-UNI Expansion Card
C. PRI24/PR130 or PR1-U Expansion Card
D. ATM 16 Expansion Module
Answer: B
Explanation:

QUESTION NO: 22
A customer has an IP500 and wants to install 28 IP hard telephones and 20 Digital telephones at
the main site. A single PRI circuit is used for incoming and outgoing calls. A dedicated VoiceMail
Pro server will be used for incoming call flows and user voicemail.
Incoming calls are being dropped when hitting the auto attendant in VoiceMail Pro. You have
gathered the latest configuration, data/time of failure, and incoming caller information. What other
information should you gather to troubleshoot this issue?

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Avaya 3001 Exam

A. system monitor trace with ISDN data and debug view set to level 5 Information trace and
voicemail call flow database
B. system status snapshot and debug view set to level 5 Information trace and voicemail call flow
database
C. system status snapshot and debug view set to level 9 high trace and voicemail call flow
database
D. system monitor trace with ISDN data and debug view set to level 9 high trace and voicemail call
flow database
Answer: D
Explanation:

QUESTION NO: 23
Which two email clients are supported for IP Office IMAP services? (Choose two.)
A. MS Outlook
B. Lotus Messages
C. Microsoft Office Communicator
D. Lotus Notes
Answer: A,D
Explanation:

QUESTION NO: 24
A customer is installing ContactStore 7.8 on a separate Windows server from the VoiceMail Pro
Server. What must be set in the servers so that the recordings move from the voicemail server to
the ContactStore server?
A. The Workgroup name must be in each server.
B. VoiceMail Pro must be part of the domain.
C. IP Office must be in a SCN.
D. The registry key string containing the name of the share.
Answer: D
Explanation:

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Avaya 3001 Exam

QUESTION NO: 25
A client has an office with 40 real estate agents sharing twenty 9600 series IP telephones. A
20-channel SIP trunk on a dedicated 2 MR connection will be used.
The LAN has a 5 MB VLAN with QoS to support the VoIP traffic. The customer wants the highest
voice quality while keeping Voice Compression Modulo (VCM) resource use at a minimum.
Which codecs should be used for the SIP trunk and IP telephones to meet the client
requirements?
A. G.711 for the SIP trunk and G.711 for the IP telephones
B. G.711 for the SIP trunk and G.729(a) for the IP telephones
C. G.729(a) for the SIP trunk and G.711 for the IP telephones
D. G.729(a) for the SIP trunk and G.729(a) for the IP telephones
Answer: A
Explanation:

QUESTION NO: 26
A new customer reported an issue on their site in Milan. The IP telephone can login but cannot
make calls to any agents that are using analog telephones.

Based on the System Monitor traces shown in the exhibit, what is the problem?
A. You need to buy additional licenses.
B. All cards may not be seated correctly.
C. 20 packets missed means too many packets lost. IP Office stops the call proceeding.
D. Embedded Voicemail is not running properly.
Answer: B
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Explanation:

QUESTION NO: 27
Which user profiles can use Email reading with Text-to-Speech (TTS)? (Choose two.)
A. Basic User
B. Teleworker User
C. Mobile User
D. Power User
E. Office Worker User
Answer: C,D
Explanation:

QUESTION NO: 28
Which IP Office Small Community Networking (SCN) feature ran help free up VCM resources site
when calling from one remote site to another remote site?
A. Silence Compression
B. Fast Start
C. Direct Media Path
D. Loop Start
Answer: C
Explanation:

QUESTION NO: 29
During the installation process of one X Portal, which application is requested if W is riot already
installed on the Windows server?
A. PHP
B. Java
C. SAPI
D. .NET 2.0 framework

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Answer: B
Explanation:

QUESTION NO: 30
Which outcome can be prevented with a correctly designed multi-site SCN solution?
A. Compromised ACD routes
B. Oversubscribed VMPro ports
C. Oversubscribed VoiceMail storage
D. Tromboned calls
Answer: B
Explanation:

QUESTION NO: 31
Which values affect the size of a ContactStore server? (Choose two.)
A. the number of recordings
B. the number of voicemail channels
C. the number of incoming lines
D. the number of hunt groups
E. the number of concurrent users for search and replay function
Answer: A,E
Explanation:

QUESTION NO: 32
A customer has requested that a plan be implemented to give their two sites complete resiliency.
Which option will accomplish this?
A. IP Office Resiliency License
B. IP Phones with backup call server
C. IP500v2 with redundant processor

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D. VoiceMail Pro with a backup server
Answer: B
Explanation:

QUESTION NO: 33
The design for an IP Office has two locations. They will need telephones, voicemail, and meet-me
conferencing ability. They will have a PRI at the main office and the remote office will use the main
office PRI for inbound and outbound calls. The main site has 40 users and one fax machine. The
remote site has 15 users and one fax machine.
Which cards and modules are required in the IP Office at the main site to support all digital
telephones?
A. IP500 Preferred edition, three Digital Statin 8 Card, one Analog Phone 2 Card, Universal PRI
Trunk Card, one DS30 Module.
B. IP500 Essential edition, three Digital Station 8 Card, one Analog Phone 2 Card, Universal PRI
Trunk Card, one DS30 Module.
C. IP500 Essential edition, two Digital Station 8 Card, one Analog Phone 2 Card, VCM32,
Universal PRI Trunk Card, one DS30 Module.
D. IP500 Preferred edition, two Digital Station 8 Card, one Analog Phone 2 Card, VCM32
Universal PRI Trunk Card, one DS30 Module.
Answer: D
Explanation:

QUESTION NO: 34
A customer wants use SIP endpoints in the future. VoIP settings are shown in the exhibit
Which option will satisfy the customer's requirement?

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Avaya 3001 Exam

A. H.323 Gatekeeper Enable

B. SIP Trunks Enable
C. SIP Registrar Enable
D. H.323 Auto-create Extn
E. H.323 Auto-create User
Answer: C
Explanation:

QUESTION NO: 35
A customer would like all incoming calls originating from the 719 area code routed to the
Region719 hunt group. Which two steps are needed to program an Incoming Call Route (ICR) to
meet this requirement? (Choose two.)
A. Select the Receptionist hunt group as the fallback Extension.
B. Enter 719 in the Incoming Number field.
C. Edit the default ICR destination to Rogion719 hunt group.
D. Enter 719 in the Incoming CLI field.
E. Add an Incoming Call Route for Any Voice with the destination of the Region719 hunt group.
Answer: C,D
Explanation:

QUESTION NO: 36
Which two are required for IP Office to support a SIP IP hard telephone? (Choose two.)

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A. Available VCM resource
B. Advanced System license
C. User profile set to Teleworker
D. Set user profiles to Virtual
E. User and SIP extension in IP Office
Answer: A,E
Explanation:

QUESTION NO: 37
A CEO has a dedicated line for private incoming calls. As the company does not use voicemail,
the CEO would like these calls to be routed to the Sales hunt group, if "Do Not Disturb" has been
set up. Which two slops are needed to create the incoming Call Route (ICR) to meet the CEOs
needs? (Choose two.)
A. Create an Incoming Call Route with a default destination of the CEO.
B. Create an ARS with the DID/DDI of the CEO.
C. Under destination enter a fallback extension and fill in the Sales hunt group call number.
D. Under destination create an overflow extension to route calls to the Sales hunt group.
Answer: A,C
Explanation:

QUESTION NO: 38
A customer wants to set up two IP500v2 Office control units at different sites. They want to
automatically exchange Information about users and extensions, allowing remote users to be
called without any additional configuration on the local IP Office.
Which H.323 supplementary service signaling method do you implement?
A. H.450
B. QSIG-A
C. QSIG-B
D. IP Office SCN
Answer: D
Explanation:

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Avaya 3001 Exam

QUESTION NO: 39
The customer wants calls into their system to be routed to a specific user if the telephone number
of the caller is in the customer's records. Which voicemail action typo in needed to configure this?
A. Database Action
B. Miscellaneous Action
C. Configuration Action
D. Condition Action
Answer: A
Explanation:

QUESTION NO: 40
When configuring an SCN backup link on the IP Office, what is the maximum number of links that
can be programmed on a system?
A. There is no limit.
B. Not a supported feature
C. One backup per system
D. Limited to the number of Systems in an SCN
Answer: C
Explanation:

QUESTION NO: 41
When using the System Status Application to troubleshoot an issue, which two are used for
collecting data? (Choose two.)
A. Snapshot
B. Selective View
C. Continuous Log
D. Resource view
E. Development Tracing
Answer: A,C
Explanation:

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Avaya 3001 Exam

QUESTION NO: 42
Which VoiceMail Pro element allows the customer to modify a condition in a callflow without using
VM Pro Client?
A. Test Condition Action
B. Set User Variable Action
C. Test User Action
D. Test User Variable Action
Answer: B
Explanation:

QUESTION NO: 43
What is the maximum number ISDN/PRI trunks that can be configured on a IP500 control unit has
12 DS30 modules configured?
A. 3
B. 4
C. 6
D. 8
Answer: C
Explanation:

QUESTION NO: 44
Which requirement for the web browser is used for Web Voicemail access?
A. ActiveX
B. VoiceMail Plug-In enabled
C. Adobe Reader installed
D. JavaScript enabled
Answer: D
Explanation:

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Avaya 3001 Exam

QUESTION NO: 45
When testing an implementation, users are attempting to dial out of the system and they receive
the message "Incompatible" on the display of their telephones, and the call fails.
What is the cause of the problem?
A. The lines on the system are out of service.
B. The Short Codes are programmed incorrectly.
C. The users have not been assigned a direct dial out code.
D. User rights are not defined.
Answer: B
Explanation:

QUESTION NO: 46
Which method can be used to verify if the IP telephone .bin files have been upgraded?
A. Verify the file names from the telephone menu.
B. Verify that the .bin file is in the Manager folder.
C. Verify from the extension form in the Manager application.
D. Verify from Call Status.
Answer: A
Explanation:

QUESTION NO: 47
Secure Digital (SD) card commands can be invoked from which two sources? (Choose two.)
A. One-X Portal
B. IP Office Manager
C. Avaya telephones
D. VoiceMail Pro Client
E. One-X Portal for IP Office
Answer: B,C

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Avaya 3001 Exam

Explanation:

QUESTION NO: 48
In the exhibit, the IP Office configuration shows two licenses as being "Obsolete".
What does this mean?

A. The license is not needed on the installed release of the software.

B. This is a temporary upgrade license.
C. The license requires a second temporary license be loaded to allow this license to be valid.
D. The license is the wrong license for the SD Card installed in the IP Office.
Answer: A
Explanation:

QUESTION NO: 49
What does "IMAP support" mean in the IP Office UMS service?
A. A user can see/listen to voicemail messages via Web browser.
B. A user ran receive voicemail messages only using MS Outlook.
C. All messages arc forwarded to a user e-mail account and deleted on their telephone.
D. A user can receive voicemail messages to their Outlook, Outlook express and/or Lotus Notes
programs running on their pc.
E. A new message is sent to a user e-mail account. The user can listen to it by dialing their
telephone number.
Answer: D
Explanation:

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QUESTION NO: 50
Which application can be used to show available resources in an IP500v2?
A. IP Office Manager
B. Monitor
C. DbgView
D. System Status Application
Answer: D
Explanation:

QUESTION NO: 51
Which two statements describe what is required to setup a Small Community Network (SCN)
consisting of lour IP500v2 control units? (Choose two.)
A. The extension, user, and group numbering on each system must be unique.
B. The user and group names on each system must be unique.
C. Combo Cards are required in all systems.
D. The underlying network must be configured as a flat layer 2 subnet.
E. The total number of users within the Small Community Network must not exceed 250.
Answer: A,B
Explanation:

QUESTION NO: 52
Which method allows access to the System Status Application?
A. Select "SSA" from "File\Offline" within the Manager Application.
B. Select "System Monitor" from "File\Advanced" within the Manager Application
C. Select "System Status" from "File\Advanced" within the Manager Application.
D. Select "System Status" from "File\Advanced" within the System Monitor Application.
Answer: C
Explanation:

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QUESTION NO: 53
Your customer wants to have a backup scheme for VoiceMail Pro. Which application can be used
to back up the VoiceMail Pro database?
A. one-X Portal
B. IP Office Manager
C. VoiceMail Pro Client
D. Embedded File Manager
Answer: C
Explanation:

QUESTION NO: 54
In which folder on the SD card would you place the firmware files (.bin) for an IP telephone?
A. /temp
B. /Ivmail
C. /dynamic
D. /primary
E. /backup
Answer: D
Explanation:

QUESTION NO: 55
When implementing a fully integrated multi-site network using only IP500 control units, which
license is required to be on all sites?
A. Preferred edition Messaging
B. IP300 Voice Networking Channels
C. IP500 IP Office Multi-Site Network (MSN)
D. Advanced Small Community Networking (SCAN)
Answer: C
Explanation:

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QUESTION NO: 56
Which applications are provided with an IP Office Application Server DVD? (Choose two.)
A. IP Office Manager
B. one-X Portal
C. Monitor
D. VoiceMail Pro
E. System Status Application
Answer: B,D
Explanation:

QUESTION NO: 57
Which method can be used for upgrading the voice prompts on the Embedded Voicemail?
A. Voice Wizard in the Manager Application
B. Embedded Monitoring Management
C. External File Management in the System Status Application
D. Embedded File Management in the Manager Application
Answer: D
Explanation:

QUESTION NO: 58
What information must be collected to document a failed incoming call to a group from an
automated attendant? (Choose two.)
A. Line circuit ID
B. IP Office and VoiceMail Pro traces
C. IP office configuration file and VoiceMail Pro call flow
D. Network packet sniff from the IP Office port
E. Auto attendant WAVE file
Answer: B,C
Explanation:

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QUESTION NO: 59
Which method will avoid corruption of the data on the SD card when removing the SD card?
A. Pull out the card. Special shutdown is not required.
B. Use System Monitor to shutdown the card before removing the SD card.
C. Use the Manager application to shutdown the card before removing the SD card.
D. Dial the shutdown short code to shutdown the card before removing the SD card
Answer: C
Explanation:

QUESTION NO: 60
Which type of trunking is used between nodes on a Small Community Network (SCN)?
A. El/T1 PR1
B. SES
C. H.323
D. IPDECT
Answer: C
Explanation:

QUESTION NO: 61
A customer has a help desk call center with 50 agents. Agent time on call are billable to the clients
calling in. which combination of features best meets their needs?
A. VoiceMail Pro, Account codes with CLI, one-X Portal Call Accounting
B. ACD via VM Pro Campaign Manager and a campaign database
C. ACD to distributed Hunt Groups and one-X Portal Call Accounting
D. ICR with account codes and CDR-enabled for billing.
Answer: D
Explanation:

QUESTION NO: 62
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Avaya 3001 Exam

An IP Office with Embedded Voicemail (EVM) has the time set using the system telephone. Each
time the IP Office reboots the time changes to the wrong time. Which Windows command can be
used to determine if there is a time server on the network causing the change?
A. time
B. time server
C. net time
D. get time
Answer: C
Explanation:

QUESTION NO: 63
What should the telephone number field N in an ARS short code look like if you want to send out
caller ID for the number 3033211234 on an ISDN/PRI line?
A. NCLI3033211234
B. Nss3033211234
C. Ns3033211234
D. NCID3033211234
Answer: C
Explanation:

QUESTION NO: 64
Which item must be completed for an IP Office user to be counted in CCR as an agent?
A. User must be defined as an agent in one-X Portal.
B. force Account Code must be checked on the users Supervisor tab.
C. CCR Agent Must be checked on the users Supervisor tab.
D. User must be a member of a hunt group.
Answer: C
Explanation:

QUESTION NO: 65
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Avaya 3001 Exam

The Customer Call Reporter (CCR) server IP address is 192.168.42.100.
After installing CCR and creating a Supervisor, what is the correct link for a CCR Agent to login?
A. https://localhost/CCRWebAgent
B. http://192.168.42.100/CCRWebClint
C. http://192.168.42.100:8080/inyama/inyama.html
D. http://localhost/CCRWebAgent
E. http://192.168.42.100:8888
Answer: B
Explanation:

QUESTION NO: 66
Which IP office application can be installed on the same server as CCR?
A. One-X Portal
B. IP Office Administration Suite
C. IP Office Voicemail Pro up to 20 voicemail ports
D. IP Office Voicemail Pro up to 16 voicemail ports
Answer: D
Explanation:

QUESTION NO: 67
When planning an IP Office upgrade to a new software version, which four factors should be
considered before upgrading? (Choose four.)
A. if all licenses will need to be renewed
B. if older IP Office applications are to be supported
C. if telephones need to be upgraded thereby increasing downtime
D. if telephones and system features have changed between loads
E. if hardware is compatible with the new version of IP Office
Answer: B,C,D,E
Explanation:

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QUESTION NO: 68
The Customer Call Reporter(CCR)installation is now completed, but a user with the name Agent
1is not showing in the CCR Web page.
A. Agent1cannot be used as a name for a CCR agent.
B. Go to CCR and check on Supervision Setting and enable Agent1as a CCR agent.
C. Go to CCR Supervisor Setting in Manager and enable Agent1to be a CCR agent.
D. Go to CCR, log-in as Administrator, and enable Agent1as a CCR agent.
Answer: C
Explanation:

QUESTION NO: 69
A customer has an IP500 with one server running the IP Office Admin package (Manager, Monitor,
System Status). Which application CANNOT be installed on the server without impacting the IP
Office Admin package functionality?

A. CCR
B. IIS
C. Voicemail Pro
D. ContactStore
E. One-X Portal
Answer: A
Explanation:

QUESTION NO: 70
What is the maximum number of digital stations that would be supported on an IP500 chassis with
three DS cards and a combo card?
A. 24
B. 30
C. 32
D. 48
Answer: B
Explanation:
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QUESTION NO: 71
Which hunt group supports Forward Hunt Group Calls?
A. Sequential
B. Collective
C. Longest Waiting
D. Collective Call Waiting
Answer: A
Explanation:

QUESTION NO: 72
A customer uses a call accounting system and account codes in the IP Office to keep track of
billable spent with their clients when on the telephone. They want to have the IP Office
automatically associate the account code when calls are made to or from their clients.
A. Enable CLI tracking
B. Add the CLI information to the Account Code.
C. Add the Client CLI information to the Incoming Call Route.
D. Enable Forced Account Code on the Incoming Call Rout created for the client CLI.
Answer: B
Explanation:

QUESTION NO: 73
Which two steps must be completed to get Embedded Voice Mail (EVM) Dial by Name to work
correctly? (Choose two.)
A. Add names to the system directory.
B. Users need to record their names.
C. Configure Dial By Name action off Auto Attendant.
D. Embedded Voicemail code is set.
Answer: B,C
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Avaya 3001 Exam

Explanation:

QUESTION NO: 74
For an IP500v2 to support third-party call accounting software, which two setting must be set in
the IP Office to get the application to work? (Choose two.)
A. Set CDR.
B. Install Delta Server.
C. Set IP address of call accounting software.
D. Set SMDR.
Answer: C,D
Explanation:

QUESTION NO: 75
In Windows Services, which tab would you use to allow the VoiceMail Pro service to run as a
specific user?
A. Log on
B. General
C. Advanced
D. Dependencies
Answer: A
Explanation:

QUESTION NO: 76
A client wishes to have a backup VoiceMail Pro Server for redundancy in case the primary
VoiceMail Pro Server is unavailable on the network. Which two items are needed?
(Choose two.)
A. Secondary VoiceMail Pr Server installed on the network
B. License for the secondary VoiceMail Pro Server
C. Backup Server IP Address configured on IP Office
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Avaya 3001 Exam

D. Primary Server IP Address configured on the secondary server
Answer: A,C
Explanation:

QUESTION NO: 77
An IP 406v2 has been upgraded to the latest release (6.0+). The customer wants to test a 9600
series telephone, however the telephone powers-up but will not register to IP Office. What is
causing the issue?
A. The telephone firmware requires an upgrade.
B. The telephone must be changed from SIP to H.323.
C. The telephone MAC address must registered in IP Office.
D. The telephone requires an IP 500 control unit.
Answer: D
Explanation:

QUESTION NO: 78
An IP Office CCR administrator examines a CCR agents user profile in Manager. The
administrator discovers that on the users Telephony tab the Forced Login checked box is grayed
out. What does this mean?
A. All of the CCR licenses are being used.
B. The CCR Agent is checked on the users telephony tab.
C. The CCR Agent is in After Call Work (ACW).
D. The CCR Agent is not a CCR administrator.
E. The CCR Agent is not logged into the telephone.
Answer: B
Explanation:

QUESTION NO: 79
A customer has multiple IP Offices connected using IP trunks. The systems have installed and
working for over three years. Users recently are reporting that they are not able to dail between
sites. Which three actions would be considered best practice approaches for resolving the issue?
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Avaya 3001 Exam

(Choose three.)
A. Duplicate the issue and obtain traces.
B. Upgrade or downgrade the IP Office core software to fix the issue.
C. Research possible causes and implement a solution
D. Test and document the results of the implemented solution.
E. Replace hardware outside warranty.
Answer: A,C,D
Explanation:

QUESTION NO: 80
A customer want to take advantage of the VPN software integrated into IP Phones without
replacing all of their IP Phones. Which model of IP Phones can be converted to VPN Phones with
a .bin file upgrade?
A. 1616
B. 4602
C. 4612
D. 4620
Answer: D
Explanation:

QUESTION NO: 81
The customer wants to rack mount an IP500 system. The room that the system will be installed in
has a 25 width rack with space in it. From the list of additional equipment below what will be
needed to install the system in a rack?
A. A Standard 19 Rack
B. Yellow 2 meter interconnect cables
C. An Uninterruptable Power Supply
D. An IP400 Rack Mounting Kit
Answer: A
Explanation:

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Avaya 3001 Exam

QUESTION NO: 82
After upgrading an IP Office to an IP500v2, a customer reports that their third-party call accounting
software does not connect to the previously installed IP Office Delta Server. How can this be
resolved?
A. Upgrade Delta Server to the latest release using the IP Office Admin software.
B. Re-evaluate the accounting package since IP Office does not support Delta Server beyond 5.0.
C. Change the default port of 8080 for the Delta Server to a different port number to avoid the port
conflict.
D. Set the IP Office CDR Record Format to Enhanced using the IP Office Manager application.
Answer: B
Explanation:

QUESTION NO: 83
A customer wants to implement the Avaya IP Office solution. They have five analog lines and
would like implement a basic four-port voicemail with an Auto Attendant. They would like to use
one-X Portal for five users. What is the minimum number of servers they will need to accomplish
this?
A. 1
B. 2
C. 3
D. 4
Answer: A
Explanation:

QUESTION NO: 84
Which Windows command is used to determine which ports the server is currently using?
A. portqry
B. show ports
C. netstat an
D. ipconfig /displaydns
E. netsh interface dump
Answer: C
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