Save and Submit

QUESTION 1

1. Traditional logistics is different from E-logistics

in that it is generally more personalized,
dynamic and reliant on technology.
Answer

True

False

10 points
QUESTION 2

1. Logistics is defined as the operations involved

in the efficient and effective flow and storage
of goods, services, and related information
from point of origin to point of consumption.
Answer

True

False

10 points
QUESTION 3

1. Pure EC companies are likely to have more

problems because they do not have a logistics
infrastructure already in place and thus are
forced to use external logistics services rather
than in-house departments for these functions.
These external logistics services often are
called third-party logistics (3PL) suppliers, or
logistics service providers.
Answer

True

False

10 points
QUESTION 4

1. There are several different methodologies for

return handling, including returning the item to
the place where it was purchased, separate
logistics for returns, outsourcing returns, and
physically dropping off the returned items to
collection stations.
Answer

True

False

10 points
QUESTION 5

1. Reverse logistics is generally more difficult than

regular logistics because there is no expected
flow of goods.
Answer

True

False

10 points
QUESTION 6

1. Barcodes use embedded chips with radio waves

to communicate with a reader for the purpose
of uniquely identifying the object or
transmitting data and/or storing information
about the object.
Answer

True

False

10 points
QUESTION 7

1. Same-day shipments are product orders that

can be delivered to the customer in the same
day that the product is ordered. Same-day
shipments are easy because merchants don't
need to delay shipments to a different date
from the order date.

Answer

True

False

10 points
QUESTION 8

1. The scope of the order fulfillment mechanism

depends on the volume of orders to process.
The greatest uncertainty is forecasting this
volume. If the order fulfillment mechanism is
too large, idle time is created, if the order
fulfillment mechanism is too small, orders are
not shipped on time.
Answer

True

False

10 points
QUESTION 9

1. CPFR is collaborative planning, forecasting, and

replenishment: a practice in which suppliers
and retailers collaborate in their planning and
demand forecasting to optimize flow of
materials along the supply chain.
Answer

True

False

10 points
QUESTION 10

1. EC support services include trust services,

trademark and domain names, digital photos,
global business communities, commercial
databases, consulting, KM, client matching,
rating sites, encryption sites and coupongenerating sites.

Answer
False

True