ORACLEDATASHEET

OracleOrderManagementIntegrationPack
forOracleTransportationManagement,
OracleEBusinessSuiteandSiebelCRM

Customersynchronization

betweenSiebel,OTMand
EBS
Product/service

synchronizationbetween
SiebelandOTM
Service,costandprice

synchronization
Orderevaluation

determinethebestwayto
serviceorderwith
correspondingcostand
priceduringordercapture
Integratedorder

managementgeneration
ofthesalesorder,initiate
billingonfulfilledservices
andcreateandupdateCRM
assets

KEYCAPABILITIES

LeveragingOraclesApplicationIntegrationArchitecture,the
OracleOrderManagementIntegrationPackforOracle
TransportationManagement,OracleEBusinessSuiteandSiebel
CRMautomatestheQuoteandOrderManagementprocessfor
enterprisesmanagingglobaltransportationandlogisticsoperations.
Thisprebuiltintegrationcombineseaseofuseandrapiddeployment
capabilitiesofOracleTransportationManagementwithOracleE
BusinessSuiteandSiebelCRMthatcanbeeasilyextendedtomeet
theuniquerequirementsofyourorganization.
AutomatedQuoteandOrderManagementBusinessProcess
TheOracleOrderManagementIntegrationPackforOracleTransportation
Management,OracleEBusinessSuiteandSiebelCRMwillenableyour
organizationtoautomateandaccuratelymanagethequoteandordermanagement
lifecyclefortransportationmanagement.Baseduponopen,standardsbasedService
OrientedArchitecture(SOA),OraclesOrderManagementIntegrationPackfor
OracleTransportationManagement,OracleEBusinessSuiteandSiebelCRM

providesbestinclassfunctionalityandabusinessprocessplatformtoautomateand

KEYBENEFITS

accuratelymanagethequoteandordercaptureprocess.LogisticsServiceProvider

(LSP)organizationscanensurethattheyareprovidingbetterserviceandaccurate

Higherprofitabilityand

abilitytoshapeorders
todriveprofit
Improvedcustomer

service
Enhancedcustomer

visibilityandaccuracy

informationtotheirclientswhileinternallydrivingtowardgreaterproductivityand
profitability.
TheOracleOrderManagementIntegrationPackforOracleTransportation
Management,OracleEBusinessSuiteandSiebelCRMsupportsallaspectsof
managingthequoteandordercaptureprocess,including:

ImprovedCSR

productivity

Fastertimetomarket

withnew
products/services
Singlesourceoftruth

forcustomerprofiles
LowerTotalCostof

Ownership
Drivecontinuous

improvement
Reduceintegrationtime

&costs

CustomersynchronizationbetweenSiebel,OTMandEBS

Product/servicesynchronizationbetweenSiebelandOTM.

Service,costandpricesynchronization.

Orderevaluationdeterminethebestwaytoserviceorderwithcorresponding
costandpriceduringordercapture.

Integratedordermanagementgenerationofthesalesorder,initiatebillingon
fulfilledservicesandcreateandupdateCRMassets.

TheOracleOrderManagementIntegrationPackenableskeybusinessprocesses
acrosstheapplicationsuitestoallowforaseamlessandautomatedquoteandorder
managementprocess(asdepictedinfigure1,below).

ORACLEDATASHEET

AIA(ProcessFlows)

ProcessFlow

1.Customer

2.Locations
3.Products

Siebel

OTM

4.Rating/Itinerary

Siebel

5.Order&

8.0.0.5

OTM6.0

6.OrderStatus

EBS

7.Customer

EBS12.1.1

Figure1.OracleOrderManagementIntegrationPackforOracleTransportationManagement,
OracleEBusinessSuiteandSiebelCRMProcessFlow

IncreaseCSRProductivityandImprovedCustomerService
CustomersdonotwanttoknowthedetailsorprocessestheCustomerService
Representative(CSR)hadtogothroughinordertogettheinformationrequested,
theyonlywanttheinformation.TheCSRcannotbetaskedwithoperatingin
multiplesystemsorinvokingmanualprocessesinordertogatherinformation,as
thistypeofbusinessprocessactuallydecreasesproductivity.
InorderforCustomerServiceRepresentativestobeproductiveandprovidethebest
customerservicepossible,theymusthaveaccurateandtimelyinformationattheir
fingertips.TheCSRmustbeabletomanagecustomerprofilesinonelocation,
accessaccuratepricinginformationandhaveinformation/visibilityintoshipments
andorders.
TheOracleOrderManagementIntegrationPackforOracleTransportation
Management,OracleEBusinessSuiteandSiebelCRMprovidesonelocationto
managecustomerprofiles,resultinginonesynchronizedviewacrosstheenterprise
andlinesofbusiness(LOBs).TheLSPnolongerhastomaintainmultipleaccount
numbersordefinecreativenamingstructuresinordertoserviceonecustomervia
multiplelinesofbusiness.

ORACLEDATASHEET

Figure1.SiebelCallCenterCustomerProfileandLocationsScreen

TheCSRmusthavecurrentpricinginformationaswellashistoricalpricing
informationduringthequoteandordercaptureprocess.Theneedforaccurate
informationisvitalandaCSRmusthavethemostuptodateandaccurate
informationtosupporttheirbusinessprocess(upsellorspotquotes).
TheOracleOrderManagementIntegrationPackforOracleTransportation
Management,OracleEBusinessSuiteandSiebelCRMseamlesslyintegratesrating
andpricinginformationfromOTMtoSiebelCRM,providingtheCSRwithone
locationtomanagethequoteandordercapturebusinessprocess.Pricingandrating
informationfrommultipleLOBsisavailableinonelocation;allowingforincreased
productivity,greateraccuracyinquotingandpricing,abilitytoshapeordersby
profitandincreasedcustomerservice.

Figure2.SiebelCallCenterDetailedOrderViewScreen

ORACLEDATASHEET

IntegratedOrderManagement
Oncethequoteandordercapturebusinessprocesseshavecompleted,theorder
informationmustbepassedtooperationsforplanningandexecution.TheOracle
OrderManagementIntegrationPackseamlesslyintegratestheorderinformationand
detailsoftheordercapturedduringtheordermanagementprocessfromSiebelCRM
toOracleTransportationManagement.Keycapabilitiesincludethefollowing:

CustomersynchronizationbetweenSiebel,OTMandEBS

Product/servicesynchronizationbetweenSiebelandOTM.

Service,costandpricesynchronization.

Itemandcommoditydetails

Pickup,deliverydatesandtimes

Figure3.OracleTransportationManagementOrderReleaseScreen

LowerTotalCostofOwnership
LeveragingOraclesApplicationIntegrationArchitecture,theOracleOrder
ManagementIntegrationPackforOracleTransportationManagement,OracleE
BusinessSuiteandSiebelCRMautomatestheQuoteandOrderManagement
processforenterprisesmanagingglobaltransportationandlogisticsoperations.This
prebuiltintegrationcombineseaseofuseandrapiddeploymentcapabilitiesof
OracleTransportationManagementwithOracleEBusinessSuiteandSiebelCRM
thatcanbeeasilyextendedtomeettheuniquerequirementsofyourorganization.
LSPsnolongerneedtomaintaincomplexpointtopointintegrationswithorder
management,crm,tms,andfinancialapplications.LSPscanachievethefollowing
keybenefitsbydeployingtheOracleOrderManagementIntegrationPackforOracle

ORACLEDATASHEET

TransportationManagement,OracleEBusinessSuiteandSiebelCRM:

Fastertimetomarketwithnewproducts/services

Singlesourceoftruthforcustomerprofilesandorderinformation

LowerTotalCostofOwnership

Drivecontinuousimprovement

Reduceintegrationtime&costs

TheOracleAdvantage
LeveragingOracleApplicationIntegrationArchitecture,TheOracleOrder
ManagementIntegrationPackforOracleTransportationManagement,OracleE
BusinessSuiteandSiebelCRMprovideseverythingyouneeddeployasustainable
integrationonunifiedinformationarchitectureforLogisticsServiceProviders.By
utilizingbestpracticesandbestinclassFusionMiddleware,Oracledeliversan
adaptableendtoendsolution.Thisiswhythousandsofleadingorganizations
dependonOracleapplicationstohelpdrivetheirfrontandbackendofficebusiness
processes.

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