Elektrolux EWM 1000 Serwisówka

SERVICE MANUAL
WASHING
ELECTROLUX ZANUSSI S.p.A.

Spares Operations Italy
Corso Lino Zanussi, 30
I - 33080 PORCIA /PN (ITALY)
Fax +39 0434 394096
Publication
number
599 35 16-00
Washing machines:
guide to diagnostics for
EWM1000 electronic
control system
EN
Edition: 2002-03-21
2002-03 SOI/DT-eb LPD/C&F-hd PLT/ASQ-apdv
599 35 16-00
599 35 16-00
Table of contents
INTRODUCTION........................................................................................................................................ 5
1.1
Purpose of this manual ....................................................................................................................... 5
1.2
Procedure ........................................................................................................................................... 5
DIAGNOSTICS SYSTEM .......................................................................................................................... 6
2.1
ACCESS TO THE DIAGNOSTICS CYCLE version with horizontal pushbuttons ........................... 6
2.2
ACCESS TO THE DIAGNOSTICS CYCLE version with vertical pushbuttons ............................... 6
2.3
PHASES OF THE DIAGNOSTICS CYCLE ........................................................................................ 7
ALARMS .................................................................................................................................................... 8
3.1
Displaying user alarms ....................................................................................................................... 8
3.1.1
Alarm display during normal operation ...................................................................................... 8
3.2
Reading the alarms............................................................................................................................. 9
3.2.1
Displaying the alarm .................................................................................................................... 9
3.2.2
Examples of alarm display........................................................................................................... 9
3.2.3
Status of alarms during the diagnostics cycle ............................................................................. 9
3.3
Rapid reading of alarms.................................................................................................................... 10
3.3.1
Version with horizontal pushbuttons.......................................................................................... 10
3.3.2
Version with vertical pushbuttons.............................................................................................. 10
3.4
CANCELLING THE LAST ALARM ................................................................................................... 11
3.4.1
CANCELLING AN ALARM VERSION WITH HORIZONTAL PUSHBUTTONS..................... 11
3.5
CANCELLING AN ALARM VERSION WITH VERTICAL PUSHBUTTONS.................................. 11
3.6
TABLE OF ALARM CODES ............................................................................................................. 12
3.7
Notes concerning certain alarm codes ............................................................................................. 14
THE DIAGNOSTICS PROGRAMME CANNOT BE ACCESSED............................................................ 15
4.1.1
All LEDs on the circuit are board switched off........................................................................... 15
4.1.2
Some of the LEDs on the circuit board light. ............................................................................. 15
TROUBLESHOOTING ACCORDING TO ALARM CODES .................................................................... 16
E11: Difficulty in filling during wash phase ........................................................................................... 16
E13: Water leakage.............................................................................................................................. 18
E21: Difficulties in draining ................................................................................................................... 20
E23: Malfunction of drain pump triac.................................................................................................... 22
E24: sensing circuit of the component (triac) that controls the drain pump faulty ........................... 22
E33: Incongruence between closure of anti-boiling and 1st level contacts of pressure switch ........... 24
E35: Water level too high ..................................................................................................................... 26
E36: sensing circuit of anti-boiling pressure switch faulty................................................................ 27
E37: sensing circuit of 1st level pressure switch faulty .................................................................... 27
E39: HV sensing circuit of anti-overflow pressure switch faulty .................................................... 27
E41: Door open (section 1: device with 3 contacts) ............................................................................. 28
E41: Problems with aperture of door (section 2 device with 4 connectors) ...................................... 30
E42: Problems with aperture of the door (section 1 device with 3 contacts) .................................... 32
E42: Problems with aperture of the door (section 2 device with 4 contacts) .................................... 34
E43: Problems with the triac which actions the door interlock section 1........................................... 36
E43: Problems with the triac which actions the door interlock section 2........................................... 38
E44: Door closure sensing circuit faulty ........................................................................................... 40
E45: Problems with the sensing circuit of the triac that actions the door interlock .......................... 40
E51: Motor power triac short-circuited ................................................................................................. 41
E52: No signal from the motor tachymetric genetaror (section 1)........................................................ 42
E52: No signal from the tachymetric generator (section 2).................................................................. 44
Procedure for checking commutator motors............................................................................... 45
E53: Problems with the sensing circuit of the triac which powers the motor ................................... 46
E54: Motor relay contacts sticking........................................................................................................ 47
E61: Insufficient heating during washing.............................................................................................. 48
E62: Overheating during washing ........................................................................................................ 50
E66: The contacts of the heating element power relay are always closed .......................................... 52
E71: NTC washing sensor faulty .......................................................................................................... 53
E82: Error in reading the RESET/OFF position of the programme selector ........................................ 54
E83: Error in reading the programme selector code ............................................................................ 54
E93: Incorrect machine configuration................................................................................................... 55
E94: Incorrect configuration of washing cycle...................................................................................... 55
E95: Communications error between microprocessor and the EEPROM ........................................... 55
E96: Incongruence between control panel version and configuration data ......................................... 55
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E97: Incongruence between selector version and configuration data ................................................. 55

EA1: Drum positioning system (DSP) faulty (top-loaders only) ........................................................... 56
EB1: Incorrect mains frequency ........................................................................................................... 57
EB2: Mains voltage too high................................................................................................................. 57
EB3: Mains voltage too low .................................................................................................................. 57
6 ELEMENTARY DIAGRAM....................................................................................................................... 58
6.1
With instantaneous door locking device ........................................................................................... 58
6.2
With PTC door locking device........................................................................................................... 59
6.2.1
Key to circuit diagram ................................................................................................................ 60
7 CONNECTORS ON CIRCUIT BOARD.................................................................................................... 61
8 BURNING ON THE CIRCUIT BOARD .................................................................................................... 62
8.1
COMPONENTS SIDE (common) ..................................................................................................... 62
8.2
PUSHBUTTON LED SIDE (HORIZONTAL BUTTONS)................................................................ 63
8.3
PUSHBUTTON LED SIDE (VERTICAL BUTTONS) ..................................................................... 64
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1 INTRODUCTION
1.1
Purpose of this manual
The purpose of this Service Manual is to provide a simple and clear description of the
procedure to be followed by service engineers when confronted by problems identified by
the various alarm codes generated by appliances with the EWM1000 electronic control
system.
Depending on the configuration of the appliance, the alarm codes may be displayed
partially or completely to the user (the alarm codes are generally displayed partially).
The diagnostics system can be used by service engineers for the following purposes:
To read the alarms
To cancel alarm conditions stored in memory
To test the operation of the appliance
1.2
Procedure
1. Identify the type of control system (i.e. with horizontal or vertical buttons) and access
the diagnostics cycle (see page 6)
2. Read the alarm code stored in memory (page 9) and refer to the instructions for the
corresponding alarm code page 12-13.
3. Cancel the alarm stored in memory (page 11)
4. If access to the diagnostics cycle is not possible, refer to the section Access to
diagnostics system impossible (page 15)
5. If the main PCB is replaced, check that there are no burned parts (see page 62 - 64)
6. After any repair, always check the operation of the appliance using the diagnostics
cycle (page 6)
7. Cancel any alarms stored in memory during the diagnostics procedure (page11)
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2 DIAGNOSTICS SYSTEM
2.1
ACCESS TO THE DIAGNOSTICS CYCLE version with horizontal pushbuttons
1. Switch off the appliance.

2. Press and hold down the START/PAUSE button and any one of the OPTION buttons simultaneously.
3. Holding down both buttons, switch the appliance on by turning the programme selector one position
clockwise.
4. Continue to hold down the START/PAUSE button and the OPTION button until the LEDs begin to flash
(at least 2 seconds).
IMPORTANT: The position of the START/PAUSE button varies according to the model, and is
therefore not always the same.
In the first position, the cycle tests the operation of the buttons and the relative LEDs. If the selector is
turned clockwise, the cycle performs the diagnostics for the various components and reads the alarm
codes.
2.2
ACCESS TO THE DIAGNOSTICS CYCLE version with vertical pushbuttons
1. Switch off the appliance.

2. Press and hold down buttons 2 and 3.
3. Holding down both buttons, switch the appliance on by turning the programme selector one position
clockwise.
4. Continue to hold down buttons 2 and 3 until the LEDs begin to flash (at least 2 seconds).
In the first position, the cycle tests the operation of the buttons and the relative LEDs. If the selector is
turned clockwise, the cycle performs the diagnostics for the various components and reads the alarm
codes.
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2.3
PHASES OF THE DIAGNOSTICS CYCLE
After accessing the diagnostics cycle, and irrespective of the type of control board fitted to the appliance
(i.e. vertical or horizontal buttons) and the configuration of the selector, turn the programme selector
clockwise to perform the diagnostics cycle for the various components and to read the alarms.
All the alarms are enabled during the diagnostics cycle.
Position of
selector
Components activated
Conditions of operation
Function tested
- All the LEDs light in sequence

- When a button is pressed, the
corresponding LED lights (and
the buzzer may sound)
Always enabled
Operation of the
user interface
- Door safety interlock

- Washing solenoid valve
Door locked
Water level lower than antioverflow level
Maximum time 5 minutes
Water ducted
through washing
compartment

- Pre-wash solenoid valve
Door locked
Water level lower than antioverflow level
Water ducted
through pre-wash
(bleach)
compartment
Door locked
Water level lower than anti- Washing and pre-wash solenoid
overflow level
valves
Water ducted
through conditioner
compartment

- Wash solenoid (if the water in
the tub is below 1st level)
- Heating element
Door locked
Water level > 1st level
Maximum time 10 minutes or
up to 90C (*)
Heating

- Wash solenoid (if the water in
the tub is below 1st level)
- Motor (55 rpm clockwise, 55
rpm anti-clockwise, impulse at
250 rpm)
Door locked
Water level > 1st level
Check for leaks

from the tub

- Drain pump
- Motor up to 650 rpm then at
maximum spin speed
Door locked
Water level lower then antiboiling level for spinning
Drain and spin,

check for
congruence in
closure of pressure
switch levels
Only for top-loaders with drum

positioning system:
- Motor (25 rpm)
- Drain pump
Door locked
Water level lower then antiboiling level
Test for positioning

of drum
(*) In most cases, this time is sufficient to check the heating function. However, the time can be increased by
repeating the heating phase without draining the water: pass for a moment to a different phase of the
diagnostics cycle and then back to the heating check phase (if the temperature is higher than 80C,
heating does not take place).
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3 ALARMS
3.1
Displaying user alarms
Operation of the alarms is configurable. Therefore, depending on the model, the alarms may be
displayed partially or entirely to the user.
Normally, all alarms except those shown below are displayed to the user:
- E61 (insufficient heating during the washing phase),
- E83 (error in reading the selector position)
- EA1 (error in positioning of the drum top-loaders only)
The alarms are enabled during the execution of the washing programme with the exception of the alarms
relative to the configuration and the power supply (voltage and frequency), which are also displayed during
the programme selection phase.
Except where specified, the door can generally be opened when an alarm condition occurs on condition that:
The water in the tub is lower than 1st level

The temperature of the water is lower than 40C
Certain alarms require a drain cycle (for reasons of safety) before the door can be opened:
Cooling water fill phase if the temperature is higher than 60C

Drain until both contacts of the pressure switch (1st level and anti-boiling) close on EMPTY in a
maximum time of 5 minutes.
3.1.1
Alarm display during normal operation
The family of alarms is displayed to the user by a repeating sequence during which
the END OF CYCLE LED flashes (0.4 seconds ON, 0.4 seconds OFF, with a pause
of 2.5 seconds between each sequence) This LED is featured on all models,
although it may be configured in different positions. Configuration errors are
displayed flashing of all the LEDs.
For example, if the user should forget to close the door, alarm
condition E41 will be displayed about 15 seconds after the
cycle is started. The cycle is paused and the END OF CYCLE
LED flashes repeatedly in the sequence shown in the table
opposite.
End of cycle LED

ON/OFF
Time
(seconds)
Value
0.4
The four flashes indicate the first two digits of alarm E41
(alarms relative to the same function are grouped into
families).
0.4
In this case, when the door is closed, it is sufficient to press

START to resume the programme.
0.4
0.4
0.4
0.4
0.4
0.4
2.5
Pause
between
sequences
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3.2
Reading the alarms
Proceed as follows to read the last alarm condition stored in the EEPROM on the
control board:
Access diagnostics mode.
Irrespective of the type of control board and configuration, turn the
programme selector clockwise to the tenth position.
3.2.1 Displaying the alarm
The alarm is displayed by a repeated flashing sequence of the two LEDs (0.4
seconds ON, 0.4 seconds OFF, with a pause of 2.5 seconds between each
sequence). The buzzer (if featured) sounds a series of beeps in synchronization
with the flashing of the LEDs.
END OF CYCLE indicator indicates the first digit of the alarm code (family)
START/PAUSE indicates the second digit of the alarm code (number
within the family).
These two LEDs are present on all models (though configured in different
positions) and flash simultaneously.
Notes:
The first letter of the alarm code E (Error) is not displayed since it is the same for all alarm codes.
The alarm code families are expressed in hexadecimal form. In other words:
A is represented by 10 flashes
B is represented by 11 flashes
...
F is represented by 15 flashes
Configuration errors are displayed by the flashing of all the LEDs (user interface not configured).
3.2.2 Examples of alarm display
Example: Alarm E43 (problems with the door safety interlock triac) will be displayed as follows:
four flashes of the END OF CYCLE LED indicate the first digit E43;
three flashes of the START/PAUSE LED indicate the second digit E43;
START/PAUSE LED
END OF CYCLE LED

ON/OFF
Time
(seconds)
Value
ON/OFF
0.4
Time
(seconds)
Value
0.4
1
0.4
0.4
0.4
0.4
2
0.4
0.4
0.4
0.4
3
0.4
0.4
0.4
4
3,3
0.4
2.5
Pause
Pause
3.2.3 Status of alarms during the diagnostics cycle

All the alarms are enabled during the components diagnostics test.
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3.3
Rapid reading of alarms
The last alarm can be displayed even if the programme selector is not in the tenth position (diagnostics) or if
the appliance is in normal operating mode (e.g. while the washing programme is in operation):
3.3.1
Version with horizontal pushbuttons
Press START/PAUSE and any one of the option buttons

simultaneously for at least two seconds: the LEDs first switch off,
and then display the flashing sequence corresponding to the
alarm condition.
The alarm sequence continues as long as the two buttons are
held down.
The alarm reading procedure is as described in paragraph 3.2.1.
While the alarms are displayed, the current cycle being
performed continues or, if the appliance is in the programme
selection phase, the options previously selected remain in
memory.
3.3.2
Version with vertical pushbuttons
Press buttons 3 and 2 for at least two seconds: the

LEDs first switch off, and then display the flashing
sequence corresponding to the alarm condition.
The alarm sequence continues as long as the two
buttons are held down.
The alarm reading procedure is as described in
paragraph 3.2.1.
While the alarms are displayed, the current cycle
being performed continues or, if the appliance is in
the programme selection phase, the options
previously selected remain in memory.
10
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3.4
CANCELLING THE LAST ALARM
It is good practise to cancel the alarm condition stored in memory:

after reading the alarm, in order to check whether it occurs again during the diagnostics test.
after repairing the appliance, in order to check whether the alarm occurs again during testing.
3.4.1
CANCELLING AN ALARM VERSION WITH HORIZONTAL PUSHBUTTONS
1. Access alarm reading mode (tenth selector position, see paragraph 3.2)
2. Press and hold down START/PAUSE and any one of the option keys simultaneously.
3. Hold the START/PAUSE and OPTION button down until the LEDs begin to flash (about 5 seconds)
IMPORTANT: The position of the START/PAUSE button varies according to the model, and is
therefore not always the same.
3.5
CANCELLING AN ALARM VERSION WITH VERTICAL PUSHBUTTONS
1. Access alarm reading mode (tenth selector position, see paragraph 3.2)
2. Press and hold down buttons 3 and 2 simultaneously.
3. Hold down buttons 3 and 2 until the LEDs begin to flash (about 5 seconds)
11
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3.6
TABLE OF ALARM CODES
Alarm
Description
E11
Difficulty in filling during wash phase
E13
Water leakage
E21
Difficulties in draining
E23
Drain pump triac faulty
E24
E33
E35
E36
E37
E39
E41
E42
E43
E44
E45
Possible fault
Tap closed or water pressure insufficient; Drain hose
incorrectly positioned; Water fill solenoid faulty; Leaks
from pressure switch hydraulic circuit; Pressure switch
faulty; Wiring faulty; Circuit board faulty.
Drain hose incorrectly positioned; Water pressure
insufficient; Water fill solenoid faulty; Leaks or blockage in
pressure switch hydraulic circuit; Pressure switch faulty;
Circuit board faulty.
Drain hose kinked/blocked/incorrectly positioned; Drain
filter clogged or dirty; Drain pump faulty; Pressure switch
faulty; Wiring faulty; Circuit board faulty; Current leakage
from heating element to ground.
Drain pump faulty; Wiring faulty; Circuit board faulty.
Problems with sensing of drain pump triac Circuit board faulty.

Pressure switch faulty; Current leakage from heating
Incongruence between contact closure of antielement to ground; Heating element; Wiring faulty; Circuit
boiling and 1st level of pressure switch
board faulty.
Water fill solenoid faulty; Leaks from pressure switch
Water overflow
hydraulic circuit; Pressure switch faulty; Wiring faulty;
sensing circuit of anti-boiling pressure
switch faulty
sensing circuit of 1st level faulty
HV sensing circuit of anti-flooding pressure
switch faulty
Door safety interlock faulty; Wiring faulty;
Door open
Problems with aperture of door
Circuit board faulty
Power triac on door interlock faulty
Door interlock sensing faulty
sensing on door interlock triac faulty
E51
Motor power triac short-circuited
E52
No signal from motor tachimetric generator
Circuit board faulty;

Current leakage from motor or wiring.
Motor faulty; Wiring faulty;
12
Action/Machine status
Reset
Page
Cycle paused, door closed
Start
16
Cycle paused, door closed
Start
18
Cycle paused
Start
20
Selector on 0
22
Selector on 0
22
Selector on 0
24
Cycle blocked, door closed. Safety drain.

Drain pump (sequence 5 min. ON - 5 min. Selector on 0
OFF)
26
Cycle blocked, door closed
Selector on 0
27
Selector on 0
27
Selector on 0
27
Cycle paused
Start
28
Cycle paused
Start or
Selector on 0
32
Safety drain, door released
Selector on 0
36

Cycle blocked, door closed (after 5
attempts in diagnostics or immediate
during selection)
during selection)
Selector on 0
Selector on 0
40
40
Selector on 0
42
Selector on 0
46
Safety drain - Cycle stopped, door open

Safety drain Cycle stopped, door
released
Safety drain - Cycle stopped, door open
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Alarm
E53
sensing circuit on motor triac faulty
E54
Motor relay contacts sticking
E61
Insufficient heating during washing
E62
Overheating during washing
E66
Power relay for heating element faulty
E71
NTC washing sensor faulty
E82
Error in reset position of selector
NTC sensor faulty; Heating element faulty; Wiring faulty;

NTC sensor faulty; Heating element faulty; Wiring faulty;
Circuit board faulty; Current leakage from heating element
or wiring to ground.
NTC sensor faulty; Wiring faulty;
E83
Error in reading selector position
Configuration data incorrect; Circuit board faulty.
E93
E94
Incorrect machine configuration

Incorrect washing cycle configuration
Communications error between
microprocessor and EEPROM
Incongruence between hardware version and
configuration.
Incongruence between programme selector
and cycle configuration
E95
E96
E97
Description
EA1
Drum positioning system (DSP) faulty
EB1
Power supply frequency of appliance

incorrect
EB2
Voltage too high
EB3
Voltage too low
Possible fault
Circuit board faulty;
Current leakage from motor or wiring.
Action/Machine status
Cycle blocked
during selection)
Heating phase skipped
Selector on 0
Reset
Page
47
Selector on 0
48
---
50
Safety drain (with cooling water fill) - Stop

Selector on 0
with door open
Safety drain (with cooling water fill) - Stop
Selector on 0
with door open
52
53
---
54
Selector on 0
54
---
55

Cycle cancelled
During the cycle continues normally,
switches off completely during selection
Appliance blocked
Appliance blocked
Selector on 0
Selector on 0
55
55
Appliance blocked
Selector on 0
55
Appliance blocked
Selector on 0
55
Appliance blocked
Selector on 0
55
Wiring faulty; Circuit board faulty; DSP sensor faulty;

Motor drive belt broken.
Drum positioning phase skipped
Selector on 0
56
Mains power supply problems (incorrect / interference);

Cycle blocked until normal power supply

conditions are restored
Selector on 0
57
Selector on 0
57
Selector on 0
57
13
Heating phase skipped
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3.7
Notes concerning certain alarm codes
Configuration alarms E93-E96: If these alarms are generated (when the appliance is switched on), operation of the appliance is blocked and all the LEDs
light. The diagnostics procedure cannot be accessed; the only option is to switch the appliance OFF (by turning the selector to position 0).
Configuration alarm E94: For this alarm code, only the family for alarm 9 is displayed; the diagnostics procedure cannot be accessed, and the rapid alarm
display function cannot be used.
Alarms EB1-EB2-EB3: In the event of problems with the mains power supply, the appliance remains in alarm mode until the mains frequency or voltage are
restored to the correct value or the appliance is switched off (by turning the programme selector to 0). The family of alarm B is displayed; the diagnostics
procedure cannot be accessed, and the rapid alarm display function cannot be used. The complete alarm code can be read only when the abnormal situation
has ceased.
Alarms E51- E52: During the diagnostics test, all the alarms are displayed. Normally, when the programme selector is turned from one test phase to another,
the appliance exits the alarm condition and performs the phase selected. This does not take place in the case of alarms E51 (power triac on motor shortcircuited) and E52 (no signal from the tachymetric generator on the motor): in these cases, the only option to exit the alarm condition is to switch the appliance
OFF by turning the selector to position 0 (reset).
14
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4 THE DIAGNOSTICS PROGRAMME CANNOT BE ACCESSED

4.1.1
All LEDs on the circuit are board switched off.
Are the power cable and connection OK?

Yes
Does the suppressor function correctly?
Yes
Is the wiring from the suppressor to the circuit
board (connectors J8.1-J8.2) OK?
Yes
Does the programme selector function
correctly?
Yes
Replace the circuit board and perform the
diagnostics programme.
No
Replace or repair the power cable, check the

connector
No
Replace the suppressor
No
Replace or repair the wiring
No
Replace or repair the knob or knob spindle
Suppressor
Circuit board
4.1.2
Some of the LEDs on the circuit board light.
Do the keys move without hindrance in the

housings in the control panel and correctly
action the corresponding buttons?
Yes
Replace the circuit board and perform the
diagnostics programme.
No
Solve the mechanical problems

(control panel / keys / spindles)
If there are traces of burning on the circuit

board, refer to pages. 62-64
15
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5 TROUBLESHOOTING ACCORDING TO ALARM CODES

E11: Difficulty in filling during wash phase
Maximum water fill time for each pressure switch level
(this time is reset to zero each time the level is reached)
E11
E11
Tests to be performed:
NO
Access the diagnostics cycle and duct water through all the compartments (phases 2,3,4)
Is water ducted through all the compartments?
YES
Is the drain hose positioned
correctly so as not to create the
siphon effect? (fig.16)
YES
Is the hydraulic circuit efficient
(leaks)?
NO
NO
Position the drain circuit correctly and restart the

diagnostics cycle to check for further alarm
conditions.
Repair the hydraulic circuit and restart the

diagnostics cycle to check for further alarms.
YES
Is the hydraulic circuit of the
pressure switch efficient
(leaks/blockage)? Fig. 2
YES
NO
Does the pressure switch close the NO

contacts correctly after filling with
water up to door level? (contacts
closed between 11-14, 21-24, fig 3)
YES
Is the wiring between the pressure
switch and the circuit board
connectors efficient? Measure the
resistance of the heater across J2-1
and J2-2 (closed circuit) and across
J2-2 and J6-1. (fig.1)
(about 27 at 1950W-230V)
NO
Repair the hydraulic circuit of the pressure

switch and restart the diagnostics cycle to check
for further alarm conditions.
Replace the pressure switch and restart the
conditions.
Replace or repair the wiring and restart the

conditions.
YES
Replace the circuit board and restart the diagnostics cycle to check for further alarms
NO
Do any or all the solenoids fail to function?
Check that the tap is open, that the mains

water pressure is sufficient and that the hoses
are correctly connected and not kinked.
YES
Is the ohmic resistance of the solenoid about 3.5 NO
4.5 K? (measure directly on the solenoid
without wiring) -see fig. 4-
Replace the solenoid and restart the diagnostics

cycle to check for further alarm conditions.
YES
Re-attach the connector and measure about 3.5
4.5 K on the solenoid wiring connector
NO
(circuit board side) (fig.1): across J3-7 and J3-6
(washing) and across J3-2 and J3-5 (prewash).
Is the solenoid wiring OK?

conditions.
YES
Replace the circuit board and restart the
conditions.

board, refer to pages 62-64
16
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E11
fig. 16
fig. 1
fig. 2
fig. 3
fig. 4
17
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E13
E13: Water leakage

Overall maximum water fill time exceeded (the sum of all the water fills between one drain
phase and the next, to avoid exceeding the maximum volume)
E13
NO
Access the diagnostics cycle and duct water through all the compartment (phases 2,3,4)
Is water ducted through all the compartments?
YES
Is the drain hose positioned
correctly so as not to create the
siphon effect? (fig.16)
YES
Is the hydraulic circuit efficient
(leaks)?
NO
NO
Position the drain circuit correctly and restart the

conditions.
Repair the hydraulic circuit and restart the

diagnostics cycle to check for further alarms.
YES
Is the hydraulic circuit of the
pressure switch efficient
(leaks/blockage)? fig.2
YES
NO
Does the pressure switch close the NO

contacts correctly after filling with
water up to door level? (contacts
closed between 11-14, 21-24, fig 3)
YES
Re-connect the wiring to the
pressure switch. Is the wiring
efficient? Measure the resistance of
the heater across J2-1 and J2-2
(closed circuit) and across J2-2 and
J6-1. (fig.1)
(about 27 at 1950W-230V)
NO

conditions.

conditions.
YES
Replace the circuit board and restart the diagnostics cycle to check for further alarms
NO
Do any or all the solenoids fail to function?
Check that the tap is open, that the mains

water pressure is sufficient and that the hoses
are correctly connected and not kinked.
YES
Is the ohmic resistance of the solenoid about 3.5 NO
4.5 K? (measure directly on the solenoid
without wiring) -see fig. 4-
Replace the solenoid and restart the diagnostics

YES
Re-attach the connector and measure about 3.5
4.5 K on the solenoid wiring connector
NO
(circuit board side): across J3-7 and J3-6
(washing) and across J3-2 and J3-5 (prewash)
(fig.1). Is the solenoid wiring OK?

conditions.
YES
conditions.

18
599 35 16-00
E13
fig. 16
fig. 1
fig. 2
fig. 3
fig. 4
19
599 35 16-00
E21: Difficulties in draining

Maximum drain time exceeded (measured for each phase of the cycle)
E21
E21
NO
Is the drain filter clean?
YES
Is the drain system OK? (drain hose and
domestic hydraulic circuit) -fig.16
Does the drain

pump function? (in
the diagnostics
cycle, select phase
2 fill and phase 8
drain) (noise from
the pump)
NO
NO
Is the ohmic resistance

of the pump about
155-200? (measure NO
directly on the
connector on the
circuit board side
across J3-4 and J3-1 fig. 1-
YES
YES
Clean the filter and restart the diagnostics cycle

to check for further alarm conditions.
Disconnect and check the drain system.
Is the ohmic
resistance of the
pump about 155200? (measure
directly on the
pump)
-see fig.5-
NO
Replace the pump

and restart the
diagnostics cycle to
check for further
alarm conditions.
YES
Check and if necessary replace the wiring and
restart the diagnostics cycle to check for further
alarm conditions.
Is the pump
NO
impeller jammed or
broken?

conditions.
YES
Clean or replace the drain pump and restart the diagnostics cycle to check
Is the hydraulic circuit of the pressure switch

efficient? (i.e. not obstructed)
NO

YES
After draining the water, do the pressure
NO
switch contacts open correctly? (between 11-14,
21-24: contacts open) fig.3a

conditions.
YES
Is the wiring between the pressure switch and NO
the circuit board efficient? (fig.1)
(between J2.1-J2.2; J2.2-J6.1, contact open)

conditions.
YES
This fault may be caused by the heating element which, if the insulation becomes
detached, may send unusual signals to the circuit board. Generally, this fault occurs
when the heating element is hot. Therefore, before checking (fig. 15), operate the
heating element (phase 6 of diagnostics cycle). If there is no current leakage from
the heating element, replace the circuit board and restart the diagnostics cycle to
check for further alarm conditions.
20
If there are
traces of burning
on the circuit
board, refer to
pages. 62-64
599 35 16-00
E21
fig. 16
fig. 5
fig. 15
fig. 3a
fig. 1
21
599 35 16-00
E23
E23
E23: Malfunction of drain pump triac
Is the resistance of the pump
about 150-200 ? (measure NO
across connectors J3-4 on J31 circuit board side fig.1)
Is the resistance of the pump

about 150-200 ?
(measure directly on the
pump) -see fig.5-
Replace the pump and restart

NO the diagnostics cycle to check
YES
YES
Check and if necessary
replace the wiring and restart
the diagnostics cycle to check
Measure across connectors J3-4 / J3-1 and the NO

structure of the appliance. - fig. 9 Is there current leakage?
Replace the main circuit board and restart the

conditions.
YES
Check and if necessary replace the wiring and
restart the diagnostics cycle to check for further
alarm conditions.
E24
If there are traces of

burning on the circuit
board, refer to pages
62-64
E24: sensing circuit of the component (triac) that controls the drain pump faulty
E24

conditions.

62-64
22
599 35 16-00
E23
fig. 5
fig. 9
fig. 1
23
599 35 16-00
E33
E33: Incongruence between contact closure of anti-boiling and 1st level contacts of
pressure switch
The anti-boiling contact is open while the 1st level contact is closed, or other incongruence
between the pressure switch levels for more than 3 seconds
E33
Drain the water from the tub. Is the circuit
between contacts 11 14 and 21 24 of NO
the pressure switch open?
- fig. 3a YES
Replace the connector. Start the
diagnostics cycle and select phase 6
(water fill to 1st level followed by heating).
Two clicks should be heard from the
pressure switch. Measure directly on the NO
pressure switch.
DO NOT DETACH THE TUBE.
Is the circuit between contacts 11-24 and
21-24 closed? - fig. 3 -
Replace the pressure

switch and restart the
diagnostics cycle to check
for further alarm
diti

check for further alarm
conditions.
YES
Measure the ohmic resistance of the
heating element () across terminals J2-1
and J6-1 on the wiring connector.
NO
-see fig.1-.
Is the resistance correct?
(2628 for 230V/1950W,
2831 for 240V/1950W)
Measure the ohmic

resistance directly on the
terminals of the heating
element (detach the
NO
connectors) -see fig.13-.
Is the resistance correct?
2628 for 230V/1950W
2831 for 240V/1950W
YES
Check the wiring between terminals J2-1
and J2-2 of the connector (circuit board
NO
side) -see fig.1-.
Is the circuit closed?
Replace the heating

element and restart
the diagnostics
cycle to check for
further alarm
conditions.
YES
Replace the wiring and
restart the diagnostics
cycle to check for further
alarm conditions.
YES
This fault may be caused by the heating
element which, if the insulation becomes
detached, may send unusual signals to
the circuit board. Generally, this fault
occurs when the heating element is hot. NO
Restart the diagnostics cycle (phase 6)
and wait for about 2-4 minutes. Switch off
the appliance and check for possible
current leakage (fig. 15). Is the heating
element OK?
Replace the heating

element and restart the
for further alarm
conditions.
YES
diagnostics cycle to check for further
alarm conditions.

24
599 35 16-00
E33
fig. 1
fig. 15
fig. 13
fig. 3a
fig. 3
25
599 35 16-00
E35
E35: Water level too high

The anti-overflow safety pressure switch is on FULL for more than 15 seconds
(if featured)
E35
Does the
appliance fill with
water even when
switched off?
NO
YES
Start the
diagnostics
cycle from
phase 8. After
closing the door,
does the water
fill continue?
NO
YES
Replace the fill

solenoid and
restart the
check for further
alarm conditions.
Do the contacts of
the pressure
switch close
correctly? Without
water, contact 3132 closed (31-34,
if featured, open).
NO
Replace the
pressure switch
and restart the
diagnostics
cycle to check
for further alarm
conditions.
YES
Is the wiring OK?
Measure across J2-3
and J2-6 for closed
circuit if connected
across 31-32 of the
pressure switch
(open circuit if
connected across 3134 of the pressure
switch)
Replace the circuit

board and restart
the diagnostics
cycle to check for
further alarm
conditions.
NO
Repair or replace
the wiring and
restart the
check for further
alarm conditions.
Yes
Start the diagnostics cycle from phase 2 and

fill with water up to the porthole door. Does the
pressure switch close the 1st level contacts?
(21-24 closed)
YES
Reconnect the wiring to the pressure switch. Is
the wiring efficient?
Measure across connector J2-1 and J2-2
(circuit closed) - fig.1 -
NO
NO

conditions.
Repair and/or replace the wiring and restart

the diagnostics cycle to check for further alarm
conditions.
YES
conditions.

62-64
26
599 35 16-00
E35
Tub empty
Water at 1st level
fig. 1
E36
E36
E36: sensing circuit of anti-boiling pressure switch faulty
Replace the circuit board and restart the diagnostics cycle to check for further alarm conditions.
E37
E37
E37: sensing circuit of 1st level pressure switch faulty
E39
E39
E39: HV sensing circuit of anti-overflow pressure switch faulty
If there are traces of burning on the
circuit board, refer to pages 62-64
27
599 35 16-00
E41
E41: Door open (section 1: device with 3 contacts)

Maximum time exceeded (PTC = 15 seconds, instantaneous, 3 attempts every 2 seconds)
NO
Is the door correctly
closed?
fig. 6
E41
Close the door correctly

and restart the diagnostics
alarm conditions.
YES
3 Contacts
Traditional door interlock
- fig. 6 -
4 Connectors
(Instantaneous door
interlock)
-fig. 8, see page 30 -
Does the door

inter-lock
have 3 or 4
connectors?
YES
To check the wiring (with the door

open), measure the following
wiring connectors:
- between wires J2-4 and J6-2, the
circuit must NOT be open
(measure the resistive value of the
PTC);
circuit must be OPEN.
- between connector J2-1 (PCB
side) and the wire to connector 4
of the door interlock (fig. 7), the
circuit must be CLOSED.
Is the system OK?
NO
Detach the connectors and

effect measurement on the
component (fig 6):
- across connectors 3 and 5,
the circuit must NOT be
open (the resistive value
should be measurable);
the circuit must be OPEN
(the numbers are printed on
the component).
Is the door safety interlock
OK?
YES
NO
Replace the door

interlock and
restart the
diagnostics cycle
to check for
further alarm
conditions.
YES
Check/replace the wiring and
restart the diagnostics cycle to
conditions.
Is the door locking device securely

anchored to the latch?
NO
Replace the door latch or the
door
YES
Replace the door locking device.
Does the appliance function
correctly?
NO
Replace the circuit board and

conditions.
YES
62-64
Restart the diagnostics cycle to

28
599 35 16-00
E41a
fig. 7
fig. 6
fig. 1
29
599 35 16-00
E41
E41: Problems with aperture of door (section 2 device with 4 connectors)

E41
Maximum time exceeded (255 seconds for version with PTC / 5 impulses for instantaneous)
fig. 8
4 Connections
Instantaneous door locking
device
- fig 8 YES

wiring contacts (fig. 1):
PTC);
PTC).
- between J2-1 and the wire to
connector 5 on the door lock there
must be a short-circuit.
Is the system OK?
NO
Detach the connectors from

the door locking device and
measure the following on
the component:
- between connectors 3 and
4 the circuit must NOT be
open (measure the resistive
value of the PTC).
value of the PTC).
5 the circuit must be OPEN
(the numbers are marked on
the component.
Is the door lock OK?
(fig. 8)
NO
Replace the door

locking device
and restart the
diagnostics cycle
to check for
further alarm
conditions.
YES
YES

conditions.

NO

door
NO

conditions.
YES
correctly?
YES
board, refer to pages.
62-64

30
599 35 16-00
E41b
fig. 7
fig. 8
fig. 1
31
599 35 16-00
E42
E42: Problems with aperture of the door (section 1 device with 3 contacts)
E42
fig. 6
3 Connections
Traditional door locking
device.
- fig. 6 -
4 Connectors
(Instantaneous door
interlock)
Does the door

interlock have
3 or 4
connectors?
YES

wiring connectors (fig. 1):
PTC);
- between connector J2-1 (PCB
circuit must be CLOSED).
Is the system OK?
NO

component (fig 6):
the component).
OK?
NO
Replace the door

interlock and
restart the
diagnostics cycle
to check for
further alarm
conditions.
YES
YES

conditions.

NO
door
YES
correctly?
NO

conditions.
YES

burning on the
circuit board, refer
to pages 62-64

32
599 35 16-00
E42a
fig. 7
fig. 6
fig. 1
33
599 35 16-00
E42
E42: Problems with aperture of the door (section 2 device with 4 contacts)
E42
4 Connections
device
- fig 8 -
fig. 8
YES

PTC);
PTC).
must be a short-circuit.
Is the system OK?
NO

the component:
value of the PTC).
value of the PTC).
the component.
(fig. 8)
NO
Replace the door

locking device
and restart the
diagnostics cycle
to check for
further alarm
conditions.
YES
YES

conditions.

NO
door
YES
correctly?
NO

conditions.
YES

62-64
34
599 35 16-00
E42b
fig. 7
fig. 8
fig. 1
35
599 35 16-00
E43
E43: Problems with the triac which actions the door interlock section 1
- device with 3 contacts
E43
fig. 6
3 Connectors
Traditional door locking
device.
- fig. 6 -
4 Connectors
(Instantaneous door
interlock)
Does the door

inter-lock
have 3 or 4
connectors?
YES

PTC);
circuit must be OPEN (measure
the resistive value of the PTC).
- between connector J2-1 (board
circuit must be CLOSED).
Is the system OK?
NO

component (fig 6):
the component).
OK?
YES
Replace the circuit board and restart
the diagnostics cycle to check for
further alarm conditions.
NO
Replace the door

interlock and
restart the
diagnostics cycle
to check for
further alarm
conditions.
YES
conditions.

62-64
36
599 35 16-00
E43a
fig. 7
fig. 6
fig. 1
37
599 35 16-00
E43
E43: Problems with the triac which actions the door interlock section 2
- device with 4 contacts
E43
fig. 8
4 Connections
device
- fig 8 YES

PTC);
PTC).
must be a short-circuit (fig. 7).
Is the system OK?
NO

the component:
value of the PTC).
value of the PTC).
the component.
(fig. 8)
YES
NO
Replace the door

locking device
and restart the
diagnostics cycle
to check for
further alarm
conditions.
YES
conditions.

62-64
38
599 35 16-00
E43b
fig. 7
fig. 8
fig. 1
39
599 35 16-00
E44
E44
E44: Door closure sensing circuit faulty

conditions.
E45
E45: Problems with the sensing circuit of the triac that actions the door interlock
E45

conditions.

62-64
40
599 35 16-00
E51
E51: Motor power triac short-circuited

Intervention of the safety system for short-circuiting of the triac (after 5 attempts during the
cycle, immediately if detected at the start or during diagnostics)
E51
Measure between all the
terminals of wiring connector
J1 and the structure of the
appliance
- see fig. 1 and 9
Is there current leakage?
NO
Detach connector J1 from the

circuit board and perform
phase 8 of the diagnostics
cycle.
Is alarm E51 still displayed?
YES
NO
E52 will probably be

displayed: replace the
connector and restart the
conditions.
YES
conditions.
Detach the connector from

the motor and measure
across the terminals of the
motor and the body of the
machine see fig. 10.
Is there current leakage?
NO

conditions.

YES
Replace the motor and
restart the diagnostics cycle
to check for further alarm
conditions.
fig. 10
fig. 9
fig. 1
41
599 35 16-00
E52
E52: No signal from the motor tachymetric generator (section 1)

Cycle blocked after 5 attempts during the cycle or immediately if detected at the start or during
diagnostics
E52
Perform phase 7 of
the diagnostics cycle
(the drum rotates at
50 rpm clockwise and
250 rpm anticlockwise). Does the
motor rotate
correctly?
NO
Does the
motor rotate
for a few
moments and
then stop?
YES
The motor protection
circuit-breaker has
probably tripped.
Before replacing the
motor, check the
following
that the hydraulic
circuit of the pressure
switch is OK (minor
leaks from the tube
may cause greater
than normal water
fills, and the motor
may overheat)
NO
YES
Measure across the
terminals of the wiring
connector (J5-3 and
J5-4). Are the values
() of the tachymetric
generator correct?
(refer to page 45
- step 4, phase A ).
NO
YES
Restart the
check for further
alarm conditions.
Detach the
connector from the
motor and measure
() the coil of the
tachymetric
generator
-see fig.11Is the value
correct?
(refer to page 45
- step 4, phase A)
Replace the
motor or the
tachymetric
NO generator and
restart the
diagnostics cycle
to check for
further alarm
conditions.
YES
Check/replace the
wiring and restart the
check for further
alarm conditions.
that the bearings

are OK and the drum
rotates without friction
that the mains
voltage is correct (if
the voltage is too low,
though not lower than
the EB3 alarm
threshold, the motor
might not start)
The motor does not rotate at all

- see page 44 -
Measure across the

same terminals of the
wiring connector
(J5-3 and J5-4) and
the structure of the
appliance.
Is there any current
leakage?
- see fig.9 YES
Replace the
motor/
tachymetric
NO
generator and
restart the
diagnostics cycle
to check for
further alarm
conditions.
YES
Check/replace the
wiring and restart the
check for further
alarm conditions.
NO
Is the positioning of
the tachymetric
generator correct?
- see fig.12 -
42
Replace the main

circuit board and
restart the
check for further
alarm conditions.
If there are
traces of burning
on the circuit
board, refer to
pages 62-64
599 35 16-00
E52a
fig. 11
fig. 10
fig. 9
fig. 12
fig. 1
43
599 35 16-00
E52
E52: No signal from the tachymetric generator (section 2)

Cycle blocked after 5 attempts during the cycle or immediately if detected at the start or during
diagnostics
E52
The motor does not rotate at all
To check the wiring, measure ( -fig.
11) across the following terminals of
the circuit board connector (fig.1) and
compare with the correct values
(see page 45: step 4 motor
parameters)
- across J1-1 and J1-2, the value must
be as in step 4 - B (Stator)
- across J1-1 and J1-3, if present, the
value must be as in step 4 - E (stator
range).
- across J1-4 and J1-5, the value
must be as in step 4-D (rotor).
Are these values correct?
Check the motor

as described on
page 45.
NO
Is the motor OK?
NO
Replace the motor

and restart the
diagnostics cycle
to check for further
alarm conditions.
YES
YES
Check/replace
the wiring and
restart the
diagnostics cycle
to check for
further alarm
conditions.


burning on the
circuit board, refer
to pages 62-64
fig. 11
fig. 1
44
599 35 16-00
Procedure for checking commutator motors
1) Check the connector blocks (wiring)

and check for detached or bent
terminals.
2) Check for traces, residue or deposits
of water or detergent on the motor and
identify the source.
3) Check for windings or other parts that
may be grounded or poorly insulated.
Use a tester with a minimum scale of
40 M: between each terminal and the
casing, this should read (fig. 10)
4) Check each winding against the values
shown in the table below (fig. 11).
P = motor overload breaker
R = rotor S = stator
= T = tachymetric generator
SOLE
Motor
[ ]
Terminals on
motor
terminal block
Checks
3-4
Winding of tachymetric
generator
5 - 10
C
D
6-7
8-9
1 - 10
Stator winding (full

range)
Overheating breaker
Rotor winding
Stator winding (half
range, presence of
terminal 1)
F.H.P.
Motor
[]
CE.SE.T.
Motor
[]
126 147
64 73
1.0 2.2
1.0 3.0
1.0 2.0
0
1.5 3.0
0
1.5 3.0
0
1.5 3.0
0.5 1.0
0.5 1.5
0.5 1.0
171 196
469 540
N.B.: When checking the rotor winding, the measurement must be effected over the entire surface, rotating
the spindle very slowly and checking for short-circuits between visible plates. Also check the brushes
for wear.
fig. 10
fig. 11
45
599 35 16-00
E53
E53: Problems with the sensing circuit of the triac which powers the motor
E53
conditions.

46
599 35 16-00
E54
E54: Motor relay contacts sticking

Voltage in the motor circuit even when the motor should be inoperative
E54
Measure between all terminals of wiring
connector J1 (fig.1) and the structure of
the appliance
see page 45, step 3
Is there any current leakage?
- see fig. 9 -
NO

alarm conditions.
YES
Detach the connector from the motor and

measure across the terminals of the
motor and the body of the machine
- see fig. 10 Is there any current leakage?
NO
Check/replace the wiring and restart the

alarm conditions.
YES
Replace the motor and restart the

alarm conditions.
fig. 10
fig. 9
fig. 1
47
599 35 16-00
E61: Insufficient heating during washing

Maximum heating time exceeded
E61
E61
Start the diagnostics cycle
and fill with water up to the
level of the door to close the
pressure switch contact.
Measure the value of the
heating element () across
terminals J6-1 e J2-1 of the
wiring connector
-see fig.1-.
Is the value correct?
(2628 for 230V/1950W,
2831 for 240V/1950W)
NO
Measure the resistance

directly on the terminals of
the heating element (detach
the connectors).
- see fig.13 Is the value correct?
(2628 for 230V/1950W,
2831 for 240V/1950W)
NO
Replace the heating

for further alarm
conditions.
YES
YES
Measure across contacts
11- 14 and across 21-24 of
the pressure switch.
- fig. 3 Are both contacts closed?
NO

for further alarm
conditions.
YES

restart the diagnostics cycle
to check for further alarm
conditions. Otherwise, start a
normal cycle and feel the
temperature directly on the
door.
Measure the value of the

NTC sensor across
J5-1 and J5-2 of the
connector on the circuit
board. Is the value correct?
(between 5.7 and 6.3 K at
20C, between 1220 and
1280 at 60C)
NO
Detach the connector and

measure the value directly
on the NTC sensor.
- see fig. 14 (between 5.7 and 6.3 K at
20C)
YES
Replace the circuit board

alarm conditions.
NO
Replace the NTC

temperature sensor and
restart the diagnostics
alarm conditions.
YES
Check/replace the wiring

alarm conditions.
48

599 35 16-00
E61
fig. 13
fig. 14
fig. 3
fig. 1
49
599 35 16-00
E62
E62: Overheating during washing

The temperature of the NTC sensor exceeds 88C for more than 5 minutes
E62
Start the diagnostics cycle
and fill with water up to the
level of the door to close the
pressure switch contact.
Measure between wiring
connector J2-2 (fig.1) and
the structure of the
appliance.
- see fig. 9 Is the circuit open?
NO
NO
Replace the heating

for further alarm
conditions.
YES

alarm conditions.
Measurement across J2-2
and the structure of the
appliance may be repeated
after replacing the heating
element connectors.
YES
Measure the NTC sensor

across terminals J4-1 and
J4-2 of the circuit board
connector.
20C)

measure across the heating
element and the ground
contact.
- see fig. 15 Is the circuit open?
NO

measure directly on the
NTC sensor
- see fig. 14 Is the value correct?
20C)
YES

alarm conditions.
NO
Replace the NTC sensor

alarm conditions.
YES

alarm conditions.

50
599 35 16-00
E62
fig. 14
fig. 15
fig. 9
fig. 1
51
599 35 16-00
E66
E66: The contacts of the heating element power relay are always closed
E66
Measure across connector J2-2 on the circuit
board and the structure of the appliance
(Fig. 1 and 9)
Is there any current leakage?
NO

alarm conditions.
NO
Replace the heating element and restart

the diagnostics cycle to check for further
alarm conditions.
YES
Detach the connector and measure across the

heating element and the ground contact.
- fig. 15 Is the circuit open?
YES

conditions.
fig. 9
fig. 15
fig. 1
52
599 35 16-00
E71: NTC washing sensor faulty

Voltage not within limits (short-circuited or open)
E71
E71
Perform phase 6 of the diagnostics cycle
and wait until the fill ends. Switch the
appliance off and measure the value of
the NTC sensor across contacts J5-1
and J5-2 of the wiring connector (fig. 1).
(between 5.7 and 6.3 K at 20C)
NO
Detach the connector

and measure the NTC
NO
sensor directly.
- see fig. 14 Is the value correct?
(5.7 - 6.3 K at 20C)
Replace the NTC

sensor and restart the
check for further
alarm conditions.
YES
YES
Check/replace the wiring and restart the diagnostics

Measure across terminals J5-1 and J5-2

of the connector and the structure of the
appliance - see fig. 9 Is there any current leakage?
NO

alarm conditions.
NO

alarm conditions.
YES
Detach the connector and measure directly
across the terminals of the NTC sensor and
the structure of the appliance (there must
be water in the tub).
Is there any leakage?
YES
Replace the NTC sensor and restart the
alarm conditions.

fig. 14
fig. 9
fig. 1
53
599 35 16-00
E82
E82: Error in reading the RESET/OFF position of the programme selector

Reading of position 0 of the selector when the appliance is switched on, or configuration
error
E82
Switch the appliance OFF

(selector position 0).
Do any LEDs light?
NO
Switch the appliance on and

turn the programme selector
to every position. Wait 10
seconds at each position
before passing to the next
one. Does alarm E82
reappear?
YES
Restart the diagnostics

alarm conditions.
YES

alarm conditions.
E83
NO

alarm conditions.
E83: Error in reading the programme selector code

Code for the position of the selector not included in configuration data or configuration error
E83
Switch the appliance on and

turn the programme selector
to every position. Wait 10
seconds at each position
before passing to the next
one. Does alarm E83
reappear?
NO
Restart the diagnostics

alarm conditions.
YES
alarm conditions.
54
599 35 16-00
E93: Incorrect machine configuration

Incongruence in configuration values when switching on
E93
E93
Possible configuration error
E94: Incorrect configuration of washing cycle

Incongruence in configuration values when switching on
E94
E94
E95
E95: Communications error between microprocessor and the programme memory

stored in the board (EEPROM)
Error detected during reading or writing of the EEPROM
E95
E96: Incongruence between control panel version and configuration data
E96 Difference between the configuration data and the data that identify the type of control panel E96
when the appliance is switched on (vertical or horizontal buttons)

E97
E97: Incongruence between selector version and configuration data

Difference between the configuration data for the programmes and those for recognition of
the selector
E97
55
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EA1: Drum positioning system (DSP) faulty (top-loaders only)

EA1 No signal or discontinuous signal from the sensor for more than 10 seconds during actioning EA1
of the motor to position the drum
Is the drive belt OK? Is the pulley OK? Is the ferrite plate
positioned correctly?
(fig. 19)
NO
Replace the belt/pulley and restart

YES
Remove the connector and measure directly on the sensor:
- circuit closed when on the normal section of the pulley(fig. 18) circuit open when on the ferrite plate (fig. 17). Is
the sensor efficient?
NO
Replace the positioning sensor and

YES
Replace the connector and measure across J5-5 and J4-1
on the wiring connector: when the drum is rotated, the circuit
should open and close. Check for leakage to ground across
the same terminals.
Is the wiring OK?
NO
Check/replace the wiring and restart

YES
Start the diagnostics cycle (phase 9). If alarm EA1
reappears, replace the circuit board and restart the
diagnostics cycle to check for further alarm conditions.
If there are traces of burning on the

circuit board, refer to pages 62-64
fig. 17
fig. 18
fig. 19
56
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EB1
EB1: Incorrect mains frequency

The power supply frequency is not within the configured limits
EB1
Important!
The appliance remains in alarm mode until the frequency returns to the correct value or the appliance is
switched off (programme selector on 0). Only the family of the alarm is displayed, and the diagnostics
cycle cannot be started. The complete alarm can be read only when the alarm condition has ceased.
Is there interference in the power line, or is the
mains frequency outside the correct limits?
NO

conditions.
YES
Have the user check and if necessary repair
the domestic power supply circuit.
EB2
EB2: Mains voltage too high

Mains voltage higher than configured voltage (for more than 10 seconds)
EB2
Important!
mains voltage outside the correct limits?
NO

conditions.
YES
EB3: Mains voltage too low

Mains voltage lower than configured voltage
EB3
EB3
Important!
mains voltage outside the correct limits?
NO

conditions.
YES
57
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6 ELEMENTARY DIAGRAM
6.1
With instantaneous door locking device
58
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6.2
With PTC door locking device
59
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6.2.1
1.
2.
3.
4.
5.
6.
7.
8.
9.
10.
11.
12.
13.
14.
15.
16.
17.
Key to circuit diagram

Electrical components appliance
Circuit board
Suppressor
Main switch (on programme selector)
Door safety interlock
1st level pressure switch
Anti-boiling pressure switch
Anti-overflow pressure switch (certain models only)
Heating element
Stator (motor)
Overload circuit-breaker (motor)
Tachymetric generator (motor)
Rotor (motor)
Drain pump
Pre-wash solenoid valve
Washing solenoid valve
Door closed lamp (certain models only)
Drum positioning system (DSP) (top-loaders certain models only)
DOOR_TY
DRAIN_TY
K1
K2
K3
K4
MOTOR_TY
ON/OFF
PWELW_TY
Serial interface
WELV_TY
60
Components of electronic circuit board

Triac for door safety interlock
Triac for drain pump
Heating element relay
Motor relay: clockwise rotation
Motor relay: anti-clockwise rotation
Motor relay: half-range power (certain models only)
Motor triac
Main switch (programme selector)
Triac for pre-wash solenoid valve
Asynchronous serial interface
Triac for washing solenoid valve
599 35 16-00
7 CONNECTORS ON CIRCUIT BOARD

J6
J6-1: Heating element
(relay)
J6-2: Door safety
interlock (line)
J8
J8-1 line
J8-2 line (neutral)
J2
J1
J2-1 Door safety interlock

(line-sensing)
J2-2 1st level(sensing)
J2-3 (Anti-overflow
pressure switch)
J2-4 Door safety interlock
(triac)
J2-5 (Door safety
interlock)
J2-6 (Anti-overflow
pressure switch)
J1-1 Motor (triac)

J1-2 Motor (stator full
range)
J1-3 Motor (stator - 1/2
range)
J1-4 Motor (rotor)
J1-5 Motor (rotor)
J3
J3-1 Drain pump (line)
J3-2 Solenoids (line)
J3-3 (line)
J3-4 Drain pump (triac)
J3-5 Pre-wash solenoid
(triac)
J3-6 Washing solenoid
(triac)
J3-7 Solenoids (line)
J3-8 (Not used)
J4
J4-1 Door closed pilot
lamp
J4-2 Door closed pilot
lamp
J5
J5-1 NTC temperature
sensor
J5-2 NTC temperature
sensor
J5-3 Motor (tachymetric
generator)
J5-4 Motor (tachymetric
generator)
J5-5 (DSP drum
positioning system)
J7
Serial interface:
J7-1 ASY_IN
J7-2 ASY_OUT
J7-3 5V
J7-4 GND
Rear view
Front view
61
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8 BURNING ON THE CIRCUIT BOARD

In case of burning on the main circuit board, check that the problem is not caused by another electrical component (short-circuits, poor insulation, water leakage). Refer
to the figures below in order to identify the component that might have caused the burning according to the position of the burned area.
The circuit board shown below is the version with the greatest number of components: other boards may not feature all these components (relay K4 and buzzer).
8.1
1.
2.
3.
4.
COMPONENTS SIDE (common)
NTC washing temperature sensor

Drain pump
Power supply
Motor
5.
6.
7.
8.
9.
62
Heating element
Water fill solenoids
Drum positioning system (top-loaders)
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8.2
1.
2.
3.
4.
PUSHBUTTON LED SIDE (HORIZONTAL BUTTONS)
--Drain pump
Power supply
Motor
5.
6.
7.
8.
9.
63
Heating element
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8.3
1.
2.
3.
4.
PUSHBUTTON LED SIDE (VERTICAL BUTTONS)
--Drain pump
Power supply
Motor
5.
6.
7.
8.
9.
64
Heating element
599 35 16-00

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SERVICE MANUAL

ELECTROLUX ZANUSSI S.p.A.

2002-03 SOI/DT-eb LPD/C&F-hd PLT/ASQ-apdv

2002-03 SOI/DT-eb LPD/C&F-hd PLT/ASQ-apdv

2002-03 SOI/DT-eb LPD/C&F-hd PLT/ASQ-apdv

E97: Incongruence between selector version and configuration data ................................................. 55

2002-03 SOI/DT-eb LPD/C&F-hd PLT/ASQ-apdv

Purpose of this manual

2002-03 SOI/DT-eb LPD/C&F-hd PLT/ASQ-apdv

ACCESS TO THE DIAGNOSTICS CYCLE version with horizontal pushbuttons

1. Switch off the appliance.

ACCESS TO THE DIAGNOSTICS CYCLE version with vertical pushbuttons

1. Switch off the appliance.

2002-03 SOI/DT-eb LPD/C&F-hd PLT/ASQ-apdv

PHASES OF THE DIAGNOSTICS CYCLE

- All the LEDs light in sequence

- Door safety interlock

- Door safety interlock

- Door safety interlock

- Door safety interlock

Check for leaks

- Door safety interlock

Drain and spin,

Only for top-loaders with drum

Test for positioning

2002-03 SOI/DT-eb LPD/C&F-hd PLT/ASQ-apdv

Displaying user alarms

The water in the tub is lower than 1st level

Cooling water fill phase if the temperature is higher than 60C

Alarm display during normal operation

End of cycle LED

In this case, when the door is closed, it is sufficient to press

2002-03 SOI/DT-eb LPD/C&F-hd PLT/ASQ-apdv

Reading the alarms

END OF CYCLE LED

3.2.3 Status of alarms during the diagnostics cycle

2002-03 SOI/DT-eb LPD/C&F-hd PLT/ASQ-apdv

Rapid reading of alarms

Version with horizontal pushbuttons

Press START/PAUSE and any one of the option buttons

Version with vertical pushbuttons

Press buttons 3 and 2 for at least two seconds: the

2002-03 SOI/DT-eb LPD/C&F-hd PLT/ASQ-apdv

CANCELLING THE LAST ALARM

It is good practise to cancel the alarm condition stored in memory:

CANCELLING AN ALARM VERSION WITH HORIZONTAL PUSHBUTTONS

CANCELLING AN ALARM VERSION WITH VERTICAL PUSHBUTTONS

2002-03 SOI/DT-eb LPD/C&F-hd PLT/ASQ-apdv

TABLE OF ALARM CODES

Difficulty in filling during wash phase

Drain pump triac faulty

Problems with sensing of drain pump triac Circuit board faulty.

Motor power triac short-circuited

No signal from motor tachimetric generator

2002-03 SOI/DT-eb LPD/C&F-hd PLT/ASQ-apdv

Circuit board faulty;

Cycle paused, door closed

Cycle paused, door closed

Cycle blocked, door closed. Safety drain.

Cycle blocked, door closed

Cycle blocked, door closed

Cycle blocked, door closed

Safety drain, door released

Safety drain, door released