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1 First Interaction
2 Providing proper Information
3 Behavior
4 Take the Contact no. of customer for follow up
5 Approach
6 Helping for making decision
7 Providing new gadgets information
8 Communicates clearly and accurately/ voice modulation.
9 Demonstrates Flexibility and Responsiveness
10 Offer water
11 Providing any Offer to make call mature
12 Proper Presentable
13 Display standards
14 Customer Walkin
15 Correct pricing
16 Associate standards: availability, badge, presentation
17 Availability & stock levels
18 Product Quality
19 Hygiene & cleanliness
20 Everything in its place
Shazeb
8182837122
2:45 PM
6-Aug-14
Lalbagh/Sigma Store
Santosh Kumar
Dell laptop
Good
Average
Average
Excellent
Comments
Good
Good
-
Good
Average
-
No
Good
Excellent
Good
-
Yes
Excellent
Excellent
Average
-
Yes
Average
Good
Excellent
Excellent
Excellent
Amit Singh
9305829692
4:45 PM
6-Aug-14
Gomti Nagar/Sigma Store
Santosh Kumar
Dell Computer
Average
1 First Interaction
2 Providing proper Information
3 Behavior
4 Take the Contact no. of customer for follow up
5 Approach
6 Helping for making decision
7 Providing new gadgets information
8 Communicates clearly and accurately/ voice modulation.
9 Demonstrates Flexibility and Responsiveness
10 Offer water
11 Providing any Offer to make call mature
12 Proper Presentable
13 Display standards
14 Customer Walkin
15 Correct pricing
16 Associate standards: availability, badge, presentation
17 Availability & stock levels
18 Product Quality
19 Hygiene & cleanliness
Good
Good
Good
Good
-
Excellent
Good
Good
Good
Good
Average
-
Average
Good
Average
-
Average
Good
Excellent
Excellent
Excellent
Comments
No
Yes
Yes
Pawan
8182837282
4:55 PM
6-Aug-14
Gomti Nagar/Sumsung Store
Santosh Kumar
Android Phone
Average
1 First Interaction
2 Providing proper Information
3 Behavior
4 Take the Contact no. of customer for follow up
5 Approach
6 Helping for making decision
7 Providing new gadgets information
8 Communicates clearly and accurately/ voice modulation.
9 Demonstrates Flexibility and Responsiveness
10 Offer water
11 Providing any Offer to make call mature
12 Proper Presentable
13 Display standards
14 Customer Walkin
15 Correct pricing
16 Associate standards: availability, badge, presentation
17 Availability & stock levels
18 Product Quality
Good
Good
Good
Good
-
Excellent
Good
Average
Good
Excellent
-
Good
Excellent
Average
Average
Good
Good
Excellent
Excellent
Excellent
Comments
No
No Availablity of water
No
1 First Interaction
2 Providing proper Information
3 Behavior
4 Take the Contact no. of customer for follow up
5 Approach
6 Helping for making decision
7 Providing new gadgets information
8 Communicates clearly and accurately/ voice modulation.
9 Demonstrates Flexibility and Responsiveness
10 Offer water
Anurag
9305829692
4:45 PM
6-Aug-14
Gomti Nagar/Lenovo Store
Santosh Kumar
lenovo laptop
Average
Average
Good
Good
Good
-
Good
Average
Good
Average
Excellent
Good
Good
Average
-
Average
Average
Good
Average
Good
Comments
No
No
No
Yes
Sirnath Ji Infos
STORE OBSERVATI
Name of the Sales Person:
Contact No:
Time:
Date:
Store
Observed by:
Query Regarding product:
Point Noticed
1 First Interaction
2 Providing proper Information
3 Behavior
4 Take the Contact no. of customer for follow up
5 Approach
6 Helping for making decision
7 Providing new gadgets information
8 Communicates clearly and accurately/ voice modulation.
9 Demonstrates Flexibility and Responsiveness
10 Offer water
11 Providing any Offer to make call mature
12 Kind of Offer
13 Price offer of product
14 Proper Presentable
15 Display standards
16 Customer Walkin
17 Correct pricing
18 Associate standards: availability, badge, presentation
19 Availability & stock levels
20 Product Quality
21 Hygiene & cleanliness
22 Everything in its place
Sirnath Ji Infosolutions
STORE OBSERVATION REPORT
Vivek
9369020340
4:10pm
7-Aug-14
Lalbagh
Santosh Kumar
Insprion 3542 Laptop/i3 4th Generation Dos 4 GB Ram
Average
Average
Good
Excellent
Good
Good
Good
Excellent
Good
Average
Average
Average
Average
Excellent
Good
Good
Comments
No
Yes
No
No
Yes
Rs 1299- Dell Offical offer Back to College
Rs 33490
No
Yes
Not Satisfactory
Computer House
Computer House
STORE OBSERVATION REPORT
Anuj
8953776622
4:30 PM
7-Aug-14
lalbagh
Santosh Kumar
R015TU-HP laptop
Average
Good
Good
Excellent
Comments
Average
Good
No
Good
No
Yes
Head phone+Mouse+8 GB Penrive+Cilin
Rs 31990
No
Average
Average
Average
Yes
Average
Average
Not Satisfactory
Excellent
Good
Good
ost & said Dell doing their after sales services on third party this days
Good
Excellent
Comments
Excellent
Excellent
Good
No
Excellent
No
Good
Excellent
Excellent
No
Yes
Scrach & Win (Assured Gifts),Dell back t
30990/- + 5 % Vat Extra,Actual amount
Good
Excellent
Excellent
Good
Good
Excellent
Excellent
Excellent
Excellent
lenovo S
STORE OBS
Name of the Sales Person:
Contact No:
Time:
Date:
Store
Observed by:
Query Regarding product:
Point Noticed
1 First Interaction
2 Providing proper Information
3 Behavior
4 Take the Contact no. of customer for follow up
5 Approach
6 Helping for making decision
7 Providing new gadgets information
8 Communicates clearly and accurately/ voice modulation.
9 Demonstrates Flexibility and Responsiveness
10 Offer water
11 Providing any Offer to make call mature
12 Kind of Offer
13 Price offer of product
14 Proper Presentable
15 Display standards
16 Customer Walkin
17 Correct pricing
18 Associate standards: availability, badge, presentation
19 Availability & stock levels
20 Product Quality
21 Hygiene & cleanliness
22 Everything in its place
lenovo Store
STORE OBSERVATION REPORT
Reetesh
9889199907
3:00 PM
7-Aug-14
Lalbagh
Santosh Kumar
S510P 59-411377/lenovo
Average
Good
Excellent
Good
Good
Good
Average
Average
Good
Average
Good
Good
Average
Average
Good
Good
Excellent
Good
Good
Comments
No
No
Yes
Yes
Head Phone + Rs5000 Coupan ladies Saloon+ (1+2) Warranty
46,800/- With licence & Without licence 41,800/-
First Interaction
Providing proper Information
Behavior
Take the Contact no. of customer for follow up
Approach
Helping for making decision
Providing new gadgets information
Communicates clearly and accurately/ voice modulation.
Demonstrates Flexibility and Responsiveness
Offer water
Providing any Offer to make call mature
Kind of Offer
Price offer of product
Proper Presentable
Display standards
Customer Walkin
Correct pricing
18
19
20
21
22
23
Good
Excellent
Good
Excellent
Good
Excellent
Excellent
Excellent
Good
Excellent
Average
Good
Excellent
Excellent
Excellent
Excellent
Comments
Yes
Yes
Yes
No
Yes
Providing Canon printer Worth Rs 4000/- cost on Rs 2000/- & Rs 2750 additional warranty 3 Years war
35490/Yes
Jumbo Store
First Interaction
Providing proper Information
Behavior
Take the Contact no. of customer for follow up
Approach
Helping for making decision
Providing new gadgets information
Communicates clearly and accurately/ voice modulation.
Demonstrates Flexibility and Responsiveness
Offer water
Providing any Offer to make call mature
Kind of Offer
Price offer of product
Proper Presentable
Display standards
Customer Walkin
Correct pricing
Associate standards: availability, badge, presentation
Availability & stock levels
Product Quality
Hygiene & cleanliness
Everything in its place
After Sales
Jumbo Store
STORE OBSERVATION REPORT
Dinesh
8445913549
3:45 PM
7-Aug-14
Hazratganj
Santosh Kumar
Laptop
Average
Good
Excellent
Average
Good
Average
Good
Average
Excellent
Excellent
Good
Average
Good
Average
Excellent
Excellent
Excellent
Comments
Need Improvement
No
No
No
Not Shown Much Interst
No
No
Yes