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Product Management, SAP AG

Technical Assets Management


Preventive and Predictive Maintenance
Breakdown Maintenance
Refurbishment Process
Integration and Platforms
Work Clearance Management
SAP AG 2003, Asset Life-Cycle Management, Speaker Name 2

Service Management Solution Map, Edition 2004

Customer Service
Management
Enterprise Asset
Management

Service Sales &


Marketing

Service Planning &


Forecasting

Investment Planning &


Design

SAP AG 2003, Asset Life-Cycle Management, Speaker Name 3

Service Parts
Management

Procurement &
Construction

Service
Procurement
Management

Maintenance &
Operations

Service Operations
Management

Decommission &
Disposal

Customer Service
Management
Analytics
Asset Life-Cycle
Analytics

Enterprise Asset Management


Investment Planning &
Design

Procurement & Construction Maintenance & Operations

Business Planning (S12)


Investment Management
(S12)
Collaborative Specification
and Design (S8, P103, S140,
S141)
Document Management (S8,
P103)
Interfacing CAD, GIS and
SCADA systems (S8, P103)
Project Management (S8,
S141)

Supplier Qualification and


Candidate Selection (S6,
S13)
Bidding and Contract
Management (S25, S6, S140)
Procurement Process (S25,
S6, S12, S120)
Document Management (S8,
P103)
Project Management (S8,
S141)
Collaborative Construction
(P103, S8, S140, S141)
Project and Investment
Controlling (S12, S8)

Decommission & Disposal

Asset Life-Cycle Analytics

Technical Assets
Management (S8)

Asset Transfer and Disposal


(S12, S8)

Asset and Maintenance


Reporting (S8)

Preventive and Predictive


Maintenance (S8)

Document Management (S8)

Asset Performance
Management (S8, S13)

Work Clearance Management


(S134, S8)

Collaborative Disposal
Management (S8, P103,
S140)

Maintenance Execution (S8,


P28)

Project Management (S8,


S141)

Asset Life-Cycle Costing


(S13)

Shutdown Planning (S8)

Waste Management (S125)

Damage Analytics (S13, S8)

Asset Compliance (S125)

Object Statistics (S13, S8)

Asset Remarketing (S4, S2)

Spend and Supplier


Performance Analytics (S13,
S6)

Mobile Asset Management


(S8, B35)
Web-Based Processing (S8)
Contractor Management (S8,
S6, S25)
MRO and Services
Procurement (S6, S25, S120,
S12)
Service Parts and Inventory
Management (S4)
Document Management (S8)
Employee Management (S8,
S9)
Maintenance Budgeting
Integrated Asset Accounting
(S12, S8)

SAP Product Available

Partner Product Available

SAP Product Available with Future Releases

Partner Product Available with Future Releases

Future Focus

Collaborative Business Map Available

SAP AG 2003, Asset Life-Cycle Management, Speaker Name 4

Sxx, Vxx, Bxx


Pxx

SAP Product & Service


Partner Product

For more information see: http://www.sap.com

Reliability Centered
Maintenance (S8, S13)

Implementation
Efficiency
Status Quality

Availability
Safety

"

Project
Management

#
Investment
Management

Marketplaces
EBP

!
Requirement
SAP AG 2003, Asset Life-Cycle Management, Speaker Name 5

Enterprise Asset Management

Preventive and Predictive Maintenance


Breakdown Maintenance
Refurbishment Process
Integration and Platforms
Work Clearance Management
SAP AG 2003, Asset Life-Cycle Management, Speaker Name 6

%!
Company premises
Buildings
Machinery
Assets
Resources
EDP infrastructure
Fleet
Electrical fixtures
Rails
Replacement parts
And many more

SAP AG 2003, Asset Life-Cycle Management, Speaker Name 7

"&

"&

Functional
Location
Equipment

Assembly

Spare Parts

SAP AG 2003, Asset Life-Cycle Management, Speaker Name 8

'

(
) # " ***

Production Plant
Production street 1

Spatial

Press shop
Technical
Welding plant
Assembly area
Production street 2
Shipping area

SAP AG 2003, Asset Life-Cycle Management, Speaker Name 9

Functional

+
#

"&

"

Installation and
dismantling in
asset structure

SAP AG 2003, Asset Life-Cycle Management, Speaker Name 10

Implementation

Classification
Documents /
Technical drawings

Multilingual texts

Addresses / Partners
Measuring points /
Counters
Permits

SAP AG 2003, Asset Life-Cycle Management, Speaker Name 11

+
Functional location

Production street 1

Functional location

Press shop

Equipment

Press 1
Motor ABC

SAP AG 2003, Asset Life-Cycle Management, Speaker Name 12

Assembly

Motor casing

Material

Drive shaft

Material

Coil

Material

Press plate XYZ

Material

. "

Transparent
structure
Web interface
BOMs may be
superfluous

SAP AG 2003, Asset Life-Cycle Management, Speaker Name 13

"

Automatic data
synchronization possible

SAP AG 2003, Asset Life-Cycle Management, Speaker Name 14

#/0 #

#) #

CAD systems
Geographical
Information Systems
Barcode scanner
Internet
Process
Control System

SCADA

SAP AG 2003, Asset Life-Cycle Management, Speaker Name 15

Standard
interfaces

Asset LifeCycle
Management
R/3Database

*
Total
cost collection

Asset

Post depreciation to PM standing order

Equipment
with fleet
segment

Asset/Equipment
synchronization

Standing
PM order

Fuel entry
transaction

Measuring
points

Mileage and fuel

SAP AG 2003, Asset Life-Cycle Management, Speaker Name 16

PMIS
Maintenance
processes

Performance analysis

2 #

Asset transparency
Meaningful history of equipment
maintenance
Flexible analysis options

SAP AG 2003, Asset Life-Cycle Management, Speaker Name 17

Enterprise Asset Management


Technical Assets Management
#

Breakdown Maintenance
Refurbishment Process
Integration and Platforms
Work Clearance Management
SAP AG 2003, Asset Life-Cycle Management, Speaker Name 18

2!

Legal regulations (for example,


technical inspection of vehicles)
Quality assurance (for example,
customer demands)
Reduction of breakdown frequency of
assets, thereby:
Lowering costs of restarting,
Prolonging the lifecycle of assets
Environmental considerations
Manufacturers requirements
Lowering of maintenance costs

SAP AG 2003, Asset Life-Cycle Management, Speaker Name 19

! #

Costs

Overall cost of
maintenance

Cost of preventive
maintenance

Cost of repairs

M0
SAP AG 2003, Asset Life-Cycle Management, Speaker Name 20

Degree of intensity of
preventive maintenance

Preventive
Maintenance

Time-Based

Performance-Based

Condition-Based

Temperature
Pressure
Thickness

SAP AG 2003, Asset Life-Cycle Management, Speaker Name 21

.4

Task lists

. 4 13
Time- or counter-based
strategies
Maintenance
plan
- Single cycle
- Strategy
- Multiple counters

Order/
Notification
Order/
Notification
Order/
Notification

Schedule plan

.4 ! 3

SAP AG 2003, Asset Life-Cycle Management, Speaker Name 22

Maintenance
plan

Order/
Notification
Order/
Notification
Order/
Notification
Scheduling

Dispatching

Worklist

SAP AG 2003, Asset Life-Cycle Management, Speaker Name 23

Maintenance
Execution

2 #

Increase equipment reliability


Reduce maintenance inventory
More effective use of all resources

SAP AG 2003, Asset Life-Cycle Management, Speaker Name 24

Enterprise Asset Management


Technical Assets Management
Preventive and Predictive Maintenance
-

5#

Refurbishment Process
Integration and Platforms
Work Clearance Management
SAP AG 2003, Asset Life-Cycle Management, Speaker Name 25

2-

Call /
Notification

Production

5#

Create order
and release

Order

0010 Inspect pumps

Supervisor/
Maintenance Planner

0020 Replace seals

Maintenance work
center
Confirm and complete order

SAP AG 2003, Asset Life-Cycle Management, Speaker Name 26

Fix malfunction

Techn. Object
Condition
description
Item data
Activities /
Tasks
Priorities

SAP AG 2003, Asset Life-Cycle Management, Speaker Name 27

Notification with
Catalog entries
Paging function
Solution
database
Configurable
screen areas and
tab pages

SAP AG 2003, Asset Life-Cycle Management, Speaker Name 28

"&

(#

5 (

***

Example:
Damage
catalog
Mechanical
damage
Code
010
020
030
..
.

SAP AG 2003, Asset Life-Cycle Management, Speaker Name 29

Corrosion
Broken glass
..Engine defect
.

Techn. Object
Condition
description
Item data
Activities /
Tasks
Priorities

SAP AG 2003, Asset Life-Cycle Management, Speaker Name 30

Internal /
External
resourceplanning
Release / Print
Control /
Execution

#
Order header:
Reference object, dates, priority, description
Operations:
Work center, duration, description, external services
Components:
Material, services, quantity, availability check
Object list:
Technical objects, notifications, material
Further information:
Costs, Partners, Maintenance plan information...

SAP AG 2003, Asset Life-Cycle Management, Speaker Name 31

Available in
standard for
R/3 Enterprise
Branch directly
from the order to a
web catalog
Copying of stock
and non-stock
materials into the
order

SAP AG 2003, Asset Life-Cycle Management, Speaker Name 32

Integrated service request in the


maintenance order
Display of short- and long-term external
services
Continuous posting and tracking of costs
Service entry sheets allow later verification
of services performed

SAP AG 2003, Asset Life-Cycle Management, Speaker Name 33

Techn. Object
Condition
description
Item data
Activities /
Tasks
Priorities

SAP AG 2003, Asset Life-Cycle Management, Speaker Name 34

Internal /
External
resourceplanning
Release / Print
Control /
Execution

Time- /
Material
confirmation
Technical
completion
Order
settlement

Reference order

Technical completion

Time
confirmation

Material
confirmation

SAP AG 2003, Asset Life-Cycle Management, Speaker Name 35

SAP AG 2003, Asset Life-Cycle Management, Speaker Name 36

Time- /
Material
confirmation
Technical
completion
Order
settlement

Objects
Orders /
Notifications
Costs
Downtimes

Internal /
External
resourceplanning
Release /
Print
Control /
Execution

Techn. Object
Condition
description
Item data
Activities /
Tasks
Priorities

Change Documents
Action Logs
Complete history and
cost tracing for
technical objects

SAP AG 2003, Asset Life-Cycle Management, Speaker Name 37

Example: Cost Analysis

Drill down

# #
0
Cost analyses
Site analyses

Drill down

Malfunction and breakdown


analyses
Manufacturer analyses

SAP AG 2003, Asset Life-Cycle Management, Speaker Name 38

SAP BW provides a complete data


warehouse solution.
The predefined Business Content
in SAP BW allows analyses of
Quality-, maintenance-, and service
notifications
Notification items, -causes, -tasks,
-activities
Maintenance- and service orders

SAP AG 2003, Asset Life-Cycle Management, Speaker Name 39

5#

2 #

Increase plant availability


Reduce equipment stops and
downtime
Minimize maintenance costs
substantially

SAP AG 2003, Asset Life-Cycle Management, Speaker Name 40

Enterprise Asset Management


Technical Assets Management
Preventive and Predictive Maintenance
Breakdown Maintenance
!

"

Integration and Platforms


Work Clearance Management
SAP AG 2003, Asset Life-Cycle Management, Speaker Name 41

"

Refurbish Equipment

Dismantle
Equipment
Re-install
Equipment
Order
Issue
Equipment
0010 Refurbish pump
0020 Settle order

Stock
SAP AG 2003, Asset Life-Cycle Management, Speaker Name 42

Re-stock
Equipment

"

#
"

Material
condition-based valuation

Valuation type
C1 (new)
$ 3000

Valuation type
C2 (refurbished)
$ 2500

Valuation type
C3 (damaged)
$ 200

Material with condition-based value linked to the equipment is used to monitor


availability of stock in inventory management

SAP AG 2003, Asset Life-Cycle Management, Speaker Name 43

"

2 #

Completion of the life cycle of a


technical asset
Uniqueness through serialization
Life cycle trading of equipment

SAP AG 2003, Asset Life-Cycle Management, Speaker Name 44

Enterprise Asset Management


Technical Assets Management
Preventive and Predictive Maintenance
Breakdown Maintenance
Refurbishment Process
#
Work Clearance Management
SAP AG 2003, Asset Life-Cycle Management, Speaker Name 45

28

SAP AG 2003, Asset Life-Cycle Management, Speaker Name 46

High level of integration through the


latest technology
Uniform interface for various
applications
Simple access and high usability
Simple adaptability and thereby
simple re-design of business
processes

SAP AG 2003, Asset Life-Cycle Management, Speaker Name 47

SAP AG 2003, Asset Life-Cycle Management, Speaker Name 48

2 0

Information on technical objects as well as


corresponding notifications and orders
Simple creation and tracking of notifications
Installation and dismantling of equipments
Time completion confirmation
Material availability check
Creation, changing and display of document

SAP AG 2003, Asset Life-Cycle Management, Speaker Name 49

"

Suite of tools tailored to the needs


of the field service & field maintenance
personnel
Extends Plant Maintenance and
Customer Service functionality
Offline processing using mobile engine

SAP AG 2003, Asset Life-Cycle Management, Speaker Name 50

"
Data creation and
assignment

%/

SAP Backend

Order
Management

Measurement &
Counter Readings

Inventory
Management

Contract
Management

Business Partner
Management

SAP AG 2003, Asset Life-Cycle Management, Speaker Name 51

Data update
in backend

Notification
Management

Technical Object
Management

"

Extended mobility through locationindependent work


Immediate on-site data entry
Improved data quality
Direct access to up-to-date data
Lower process costs

SAP AG 2003, Asset Life-Cycle Management, Speaker Name 52

!
Catalog

Select spare
parts / services

R/3 System

SRM

PM / CS

Enterprise Buyer

Maintenance
Order

Sourcing

Purchase
Requisition
Purchase
Order (Copy)
Goods Receipt /
Service Entry

Invoice

SAP AG 2003, Asset Life-Cycle Management, Speaker Name 53

Requirement
Replication of
purchase order

Follow-on
documents can
be created in
backend
or in EBP

Purchase
Order
Confirmation /
Service Entry

Invoice

Enterprise
Buyer

SAP R/3
4.6C and below
Order 4711

Operation 10
Operation 20

Order 4711

Operation 10
Pump P1000
Gears Gx01
Operation 20
Washer 10-10

Select
order

Order 4711

Operation 10
Operation 20

Transfer
components

Reservation
Purchase
requisition

SAP AG 2003, Asset Life-Cycle Management, Speaker Name 54

Order 4711

Operation 10
Pump P1000
Gears Gx01
Operation 20
Washer 10-10

Go to
catalog

External parts catalog

Transfer to
shopping cart
Pump P1000
Gears Gx01
Washer 10-10

Asset under
Construction

Depreciation
Simulation

SAP AG 2003, Asset Life-Cycle Management, Speaker Name 55

Fixed Assets

&

Project Information System


!"

Project Management
Shutdown Project Life-Cycle

SAP AG 2003, Asset Life-Cycle Management, Speaker Name 56

&
6

mySAP PLM Asset Life-Cycle Management offers an interface to


Primavera P3, which you can use to plan shutdowns with reduced
costs and downtimes. This includes:
Shutdowns (Processing industry)
Revisions (Utilities)
Checks/Overhauls (Aerospace)

POM supports the following core processes:


Identification and selection of the work
Planning/Budgeting
Optimization/Simulation
Performance and support of unplanned work
Evaluations/Reporting

SAP AG 2003, Asset Life-Cycle Management, Speaker Name 57

/ #
Defined partners receive controlled access to documents and
materials as well as material BOMs outside of the R/3 system
Simple call-up using Internet Explorer and user ID
Own status management allows "Mini-Workflow"
and version concept
Documents and notes can
be edited and selected

SAP AG 2003, Asset Life-Cycle Management, Speaker Name 58

Operator

Construction
of the
cFolders
structure
Info call up of
updated data

SAP AG 2003, Asset Life-Cycle Management, Speaker Name 59

#
Ordering of services

Service provider

Call up of
the
cFolders
structure
Technical
confirmation,
completion of
documents, for
example, on
handheld devices

Service Provider

Customer
Provision of services

Construction
of the
cFolders
structure
Notification
recording

SAP AG 2003, Asset Life-Cycle Management, Speaker Name 60

Call up of
cFolders
structure
Notifications
for cFolders
objects

2 #

User-friendly interface in Enterprise


Portal
Realtime documentation of maintenance
work through Mobile Asset Management
Tailored shutdown planning
Company-wide exhange of information
with cFolders

SAP AG 2003, Asset Life-Cycle Management, Speaker Name 61

Enterprise Asset Management


Technical Assets Management
Preventive and Predictive Maintenance
Breakdown Maintenance
Refurbishment Process
Integration and Platforms
.

SAP AG 2003, Asset Life-Cycle Management, Speaker Name 62

Adhere to health and safety


requirements in the workplace
Maintain plant safety and
high system availability
Observe additional
company-specific guidelines
Follow environmental
protection regulations
Comply with legal
safety standards
SAP AG 2003, Asset Life-Cycle Management, Speaker Name 63

2-

Isolation of technical objects to ensure safe and


secure working conditions for personnel during
maintenance work or controlled tests

SAP AG 2003, Asset Life-Cycle Management, Speaker Name 64

Work Approval
Order

Applications
Work Clearance Application (WCA)
Application for Fire Protection
...

Work Clearance Documents


Work Clearance Document Template
Operational Work Clearance Document

Work Approval
Work Clearance
Application
Operational WCD

Further
Applications

Enhanced Model
Order
Work Clearance
Application
Operational WCD

Standard Model

SAP AG 2003, Asset Life-Cycle Management, Speaker Name 65

Work
WorkClearance
Clearance
Management
Management

Maintenance plan

Notification

Create
Order

SCADA

SAP AG 2003, Asset Life-Cycle Management, Speaker Name 66

Plan
Order

Release
Order

Work
WorkClearance
Clearance
Management
Management

Confirm
Order

Complete
Order

Analyze Histories

"&
Status processing and audit trail:
system status and user status

General data
Reference object

Assignment of partners:
different roles possible
Long text processing:
several internal remarks

Areas of responsibility
Location data
Planning data

Assignment of documents:
link to document management system
Assignment of permits:
process relevant, interactive, ...
Use of catalog technique:
code groups and codes

SAP AG 2003, Asset Life-Cycle Management, Speaker Name 67

2 #

Maximize your employee's safety


Improve work efficiency
Enhance your assets'
productivity

SAP AG 2003, Asset Life-Cycle Management, Speaker Name 68

2
9

SAP AG 2003, Asset Life-Cycle Management, Speaker Name 69

Increased asset efficiency and lower


TCO
Sustained optimization of asset usage
Reduced expenditure for service
providers and materials
Higher production capacities

SAP AG 2003, Asset Life-Cycle Management, Speaker Name 70

The use of mySAP PLM


Asset Life-Cycle
Management makes a
significant contribution
to the high level of quality
and reliability in the e-plus
network.
Ursula Christ,
Project Manager E-Plus

The importance of the project


as a whole cannot be under
estimated. For us, this
comprehensive restructuring
represents a type of fitness
training for the markets of
tomorrow. A challenge that IT
providers of all sizes in all
areas must soon face.
Martin Riedel, Fresenius

mySAP PLM Asset Life-Cycle Management, as an integrated part


of the complete SAP System at Obernburg, has enabled us to
make significant steps forward in our efforts to continuously
improve our business processes.
Mario Knoll, Information Manager at Acordis
SAP AG 2003, Asset Life-Cycle Management, Speaker Name 71

SAP AG 2003, Asset Life-Cycle Management, Speaker Name 72

<==>

,*

No part of this publication may be reproduced or transmitted in any form or for any purpose without the express
permission of SAP AG. The information contained herein may be changed without prior notice.
Some software products marketed by SAP AG and its distributors contain proprietary software components of other
software vendors.
Microsoft, WINDOWS, NT, EXCEL, Word, PowerPoint and SQL Server are registered trademarks of
Microsoft Corporation.
IBM, DB2, DB2 Universal Database, OS/2, Parallel Sysplex, MVS/ESA, AIX, S/390, AS/400, OS/390,
OS/400, iSeries, pSeries, xSeries, zSeries, z/OS, AFP, Intelligent Miner, WebSphere, Netfinity, Tivoli,
Informix and Informix Dynamic ServerTM are trademarks of IBM Corporation in USA and/or other countries.
ORACLE is a registered trademark of ORACLE Corporation.
UNIX, X/Open, OSF/1, and Motif are registered trademarks of the Open Group.
Citrix, the Citrix logo, ICA, Program Neighborhood, MetaFrame, WinFrame, VideoFrame, MultiWin and
other Citrix product names referenced herein are trademarks of Citrix Systems, Inc.
HTML, DHTML, XML, XHTML are trademarks or registered trademarks of W3C, World Wide Web Consortium,
Massachusetts Institute of Technology.
JAVA is a registered trademark of Sun Microsystems, Inc.
JAVASCRIPT is a registered trademark of Sun Microsystems, Inc., used under license for technology invented
and implemented by Netscape.
MarketSet and Enterprise Buyer are jointly owned trademarks of SAP AG and Commerce One.
SAP, SAP Logo, R/2, R/3, mySAP, mySAP.com and other SAP products and services mentioned herein as well as
their respective logos are trademarks or registered trademarks of SAP AG in Germany and in several other
countries all over the world. All other product and service names mentioned are trademarks of their respective
companies.

SAP AG 2003, Asset Life-Cycle Management, Speaker Name 73

<==>

,*

"

Weitergabe und Vervielfltigung dieser Publikation oder von Teilen daraus sind, zu welchem Zweck und in welcher
Form auch immer, ohne die ausdrckliche schriftliche Genehmigung durch SAP AG nicht gestattet. In dieser
Publikation enthaltene Informationen knnen ohne vorherige Ankndigung gendert werden.
Die von SAP AG oder deren Vertriebsfirmen angebotenen Softwareprodukte knnen Softwarekomponenten auch
anderer Softwarehersteller enthalten.
Microsoft, WINDOWS, NT, EXCEL, Word, PowerPoint und SQL Server sind eingetragene Marken der
Microsoft Corporation.
IBM, DB2, DB2 Universal Database, OS/2, Parallel Sysplex, MVS/ESA, AIX, S/390, AS/400, OS/390,
OS/400, iSeries, pSeries, xSeries, zSeries, z/OS, AFP, Intelligent Miner, WebSphere, Netfinity, Tivoli, Informix
und Informix Dynamic ServerTM sind Marken der IBM Corporation in den USA und/oder anderen Lndern.
ORACLE ist eine eingetragene Marke der ORACLE Corporation.
UNIX, X/Open, OSF/1 und Motif sind eingetragene Marken der Open Group.
Citrix, das Citrix-Logo, ICA, Program Neighborhood, MetaFrame, WinFrame, VideoFrame, MultiWin und
andere hier erwhnte Namen von Citrix-Produkten sind Marken von Citrix Systems, Inc.
HTML, DHTML, XML, XHTML sind Marken oder eingetragene Marken des W3C, World Wide Web Consortium,
Massachusetts Institute of Technology.
JAVA ist eine eingetragene Marke der Sun Microsystems, Inc.
JAVASCRIPT ist eine eingetragene Marke der Sun Microsystems, Inc., verwendet unter der Lizenz der von
Netscape entwickelten und implementierten Technologie.
MarketSet und Enterprise Buyer sind gemeinsame Marken von SAP AG und Commerce One.
SAP, SAP Logo, R/2, R/3, mySAP, mySAP.com und weitere im Text erwhnte SAP-Produkte und -Dienst-leistungen
sowie die entsprechenden Logos sind Marken oder eingetragene Marken der SAP AG in Deutschland und anderen
Lndern weltweit. Alle anderen Namen von Produkten und Dienstleistungen sind Marken der jeweiligen Firmen.

SAP AG 2003, Asset Life-Cycle Management, Speaker Name 74

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