Documenti di Didattica
Documenti di Professioni
Documenti di Cultura
CONTENTS'
'
WELCOME'MESSAGE'.................................................................................................'2'
ACKNOWLEDGEMENTS'..............................................................................................'4'
EXECUTIVE'SUMMARY'...............................................................................................'6'
BACKGROUND'OF'IICF'................................................................................................'8'
OBJECTIVES'.............................................................................................................'10'
STRUCTURE'.............................................................................................................'11'
KEY'MILESTONES'.....................................................................................................'13'
KEY'THEMES'............................................................................................................'15'
Enabling(The(Benefits(Of(Cloud(Computing(In(Indonesia(......................................................................(15(
Securing(Indonesias(Digital(Environment(............................................................................................(17(
EBCommerce(In(Indonesia(.....................................................................................................................(22(
Best(Practices(In(Encouraging(Trade(And(Investment(In(Indonesias(ICT(Industry(................................(28(
CONCLUSION'AND'NEXT'STEPS'................................................................................'33'
APPENDIX'................................................................................................................'35'
Appendix(A:((Decree(Regarding(The(Establishment(Of(Indonesia(ICT(Consultative(Forum((IICF)(Team(
Appendix(B:(Minutes(From(1st(Executive(Meeting((IICF((April(1,(2014)((
Appendix(C:(Minutes(From(2nd(Executive(Meeting((IICF((June(24,(2014)(
Appendix(D:(Minutes(From(3rd(Executive(Meeting((IICF((October(2,(2014)(
Appendix(E:(Supplementary(Materials(
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WELCOME'MESSAGE''
'
Indonesia'has'enjoyed'remarkable'economic'growth'in'recent'years.'New'technologies'
have'played'a'powerful'role'in'connecting'and'empowering'Indonesias'citizens.'As'an'
example,'mobile'phone'ownership'in'Indonesia'is'estimated'at'300'million'active'
mobile'telephone'numbers'with'over'120'percent'penetration'rate.'However,'in'terms'
of'using'Information'and'Communication'Technology'(ICT)'for'more'productive'
economic'activities,'Indonesia'still'lags'behind'peer'countries'due'to'limitations'in'
connection'speed'and'local'content.'
'
As'Indonesia'begins'a'new'chapter,'there'are'tremendous'opportunities'to'use'
advances'in'technology'to'develop'a'knowledgeRbased'economy.'The'impact'reaches'
far'beyond'the'ICT'industry.'Technology'can'help'improve'government'services,'
education,'and'healthcare.'To'realize'these'benefits,'it'is'critical'to'develop'a'robust'
ICT'ecosystem'where'innovation'and'entrepreneurship'can'thrive.'Collaborative'
platforms'such'as'the'Indonesia'ICT'Consultative'Forum'(IICF)'enable'government'and'
industry'to'improve'mutual'understanding'in'the'areas'of'innovation,'investment,'and'
regulation.'Together,'we'can'develop'progressive'ICT'policies'that'will'help'Indonesia'
grow.'
'
In'2014,'the'IICF'focused'on'a'dialogue'about'the'issues.'We'deepened'our'mutual'
understanding'of'regulatory'developments,'learned'together'about'emerging'global'
ICT'issues,'and'identified'opportunities'to'grow'the'local'ICT'industry.''The'publication'
of'this'report'highlights'this'work,'outlines'related'policy'considerations,'and'lays'out'
next'steps'for'the'IICF'in'2015.'In'the'coming'year,'we'look'forward'to'delivering'policy'
results'based'on'our'mutual'learning'this'past'year.''
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We'look'forward'to'working'together'to'ensure'our'collective'vision'of'an'innovative,'
prosperous,'and'dynamic'ICT'ecosystem'in'Indonesia'becomes'a'reality.'
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'
Eddy'Satriya'
CoRChair,'IICF'Executive'Committee'
Deputy'Assistant'for'ICT'and'Utility,'Coordinating'Ministry'for'
Economic'Affairs'
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'
Elizabeth'Hernandez'
CoRChair,'IICF'Executive'Committee'
ICT'Committee'Chair,'USRASEAN'Business'Council'
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December(2014(
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ACKNOWLEDGEMENTS''
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This'report'has'been'a'collaborative'effort'between'the'Coordinating'Ministry'for'
Economic'Affairs'(CMEA)'and'the'USRASEAN'Business'Council'(USABC).'We'would'like'
to'thank'the'CMEA'and'USABC'staff'for'their'strong'support'of'this'project'throughout'
the'process.'In'addition,'we'would'also'like'thank'the'many'individuals'and'
organizations'involved'for'their'contributions'to'this'publication,'in'particular:'Cisco,'
Google,'HP,'Intel,'Microsoft,'Qualcomm,'and'Seagate.''
'
We'are'grateful'for'all'those'who'contributed'their'expertise'to'make'this'years'
activities'rich'and'informative,'including'Luky'Eko'Wuryanto,'Deputy'Minister'for'
Infrastructure'and'Regional'Planning,'CMEA;'C.'Triharso,'Director'of'Electronics'and'
Telematics'Industry,'Ministry'of'Industry;'Fetnayeti,'Director'of'Domestic'Business'
Development'and'Enterprise'Registration,'Ministry'of'Trade;'Ismail,'Director'of'Special'
Telecommunication,'Broadcasting'and'USO,'Ministry'of'Communication'and'
Information'Technology;'Prakoso,'Deputy'Assistant'for'Coordination'of'
Telecommunication'and'Informatics,'Coordinating'Ministry'for'Political,'Legal'and'
Security'Affairs;'Erma'Dewi'Pujawati,'Director'of'International'Business'Cooperation,'
BKPM;'Lolly'Amalia'Abdullah,'Director'of'Cooperation'and'Facilitation,'Ministry'of'
Tourism'and'Creative'Economy;'Didi'Sumedi,'Director'of'Import,'Ministry'of'Trade;'
Tony'Seno'Hartono,'National'Technology'Officer,'Microsoft;'Zainuddin'H.'Nasution,'
Section'Head,'Department'of'Banking'Research'and'Regulation'(DPNP),'Financial'
Service'Authority'(OJK);'Hasyim'Gautama,'Section'Head'of'Security'Management,'
Director'General'of'Informatics'Applications,'Ministry'of'Communication'and'
Informatics;'Jonathan'Selvasegaram,'Corporate'Attorney,'Digital'Crime'Unit,'Microsoft;'
Marco'Ogliengo,'Managing'Director,'Zalora;'Budi'Gandasoebrata,'Director'and'VP,'
Veritrans'Indonesia;'Bert'Verschelde'and'Erik'van'der'Mare,'European'Center'of'
International'Political'Economy,'Brussels'(ECIPE);'Alexander'Rusli,'President'Director'
and'CEO,'Indosat;'Irni'Palar,'Director'&'Country'Manager,'MasterCard'Indonesia;'
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Shinto'Nugroho,'Head'of'Public'Policy'and'Government'Relations,'Google'Indonesia;'
Eddy'Thoyib,'Executive'Director,'Indonesian'ICT'Society'(MASTEL);'Nurul'Ichwan,'
Deputy'Director'for'Manufacturing'Industry'Promotion,'Indonesia'Investment'
Coordinating'Board'(BKPM);'Chris'Zull,'Spectrum'Director,'Asia'Pacific,'GSMA;'and'
David'Siow,'Regional'Manager,'Products'Compliance'and'Certification,'Cisco.'
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EXECUTIVE'SUMMARY''
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The'advancement'of'ICT'is'one'of'the'key'pillars'of'the'Indonesian'governments'
efforts'to'accelerate'and'expand'the'Indonesias'economic'development.'To'help'drive'
towards'this'goal,'the'Indonesia'ICT'Consultative'Forum'(IICF)'was'conceived'as'a'joint'
initiative'between'Indonesias'Coordinating'Ministry'for'Economic'Affairs'(CMEA)'and'
the'USRASEAN'Business'Council'(USABC).'The'aim'of'the'IICF'is'to'serve'as'a'
collaborative'platform'between'government'and'industry'to'develop'Indonesias'ICT'
industry'and'to'support'the'creation'of'a'knowledgeRbased'economy'in'Indonesia.'In'
the'IICFs'quarterly'Executive'Committee'meetings'in'2014,'main'discussion'topics'
included'cloud'computing,'cyber'security,'eRCommerce,'and'encouraging'trade'and'
investment'in'Indonesias'ICT'industry.''
'
The'focus'of'the'discussion'on'cloud'computing'in'Indonesia'was'managing'the'tension'
between'data'localisation'requirements'and'their'downstream'effects'on'economic'
competitiveness.'Cyber'security'was'also'a'major'consideration,'with'fraud'identified'
as'the'most'prevalent'cyber'threat'to'the'country.'The'private'sector'shared'existing'
fraud'prevention'solutions'while'the'Ministry'of'Communication'and'Information'
Technologys'(MCIT)'Directorate'of'Information'Security'presented'on'existing'
government'measures'to'combat'cyber'threats.'In'order'to'enhance'cyber'security,'
recommendations'were'made'to'strengthen'legal'frameworks,'technical'and'
procedural'measures,'organizational'structures,'capacity'building'initiatives,'and'
international'cooperation.''
'
The'potential'for'eRCommerce'growth'is'limited'in'Indonesia'by'fraud'concerns,'lack'of'
secure'infrastructure'for'online'payments,'and'low'credit'card'penetration'rates.'To'
exploit'the'benefits'of'ICT'and'mobileR'and'webRbased'retail'applications,'
recommendations'were'made'to'secure'online'transactions,'utilize'innovative'
payment'solutions'such'as'mobile'money,'and'use'education'campaigns'to'address'the'
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fraudRrelated'concerns'of'consumers,'merchants,'and'banks.'Extending'eRCommerce'
support'to'SMEs,'who'typically'face'greater'constraints'in'adopting'ICT,'was'also'a'key'
discussion'point.'
'
Lastly,'in'order'to'encourage'IT'investment'in'Indonesia,'the'industry'shared'best'
practices'in'simplifying'and'expediting'product'certification'and'compliance'while'
maintaining'consumer'safety.'Other'topics'of'discussion'related'to'supporting'
broadband'development'in'Indonesia'and'taxation'policies.'The'IICF'recognized'the'
need'for'shaping'the'regulatory'framework'to'create'a'businessRfriendly'environment'
in'Indonesia'that'would'attract'greater'investments'to'the'country,'and'facilitate'
greater'certainty,'predictability,'and'ease'of'doing'business'in'the'country.''
'
In'its'inaugural'year,'the'IICFs'quarterly'meetings'centered'on'building'a'strong'
foundation'for'ICT'to'thrive'in'Indonesia.'As'the'IICF'enters'its'second'year,'we'propose'
for'the'focus'to'be'on'understanding'the'impact'of'ICT'across'key'sectors,'in'particular,'
eRGovernment,'eRHealth,'eREducation,'eRbanking,'and'big'data'applications,'as'well'as'
streamlining'government'and'regulatory'processes'impacting'business'operations'in'
Indonesia.'''
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BACKGROUND'OF'IICF'
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Rapid'developments'in'Information'and'Communication'Technology'(ICT)'present'
substantial'growth'opportunities'for'multiple'sectors'across'Indonesia.'With'a'highly'
competitive'telecommunications'market'and'high'mobile'penetration'rates,'disruptive'
technologies'such'as'the'mobile'Internet,'cloud'technology,'and'big'data'present'
leapfrogging'opportunities'for'the'rapidly'growing'country.''Beyond'increasing'the'
competitiveness'of'the'local'economy,'these'ICT'applications'create'more'inclusive'
growth'by'extending'the'reach'of'formal'banking'services,'education,'and'health'care,'
as'well'as'by'lowering'the'barriers'to'entry'for'SMEs.'
'
Given'that'the'advancement'of'ICT'is'one'of'
the'main'economic'activities'that'supports'
''
the'Master'Plan'for'the'Acceleration'and'
Development'of'ICT'should'
continue'to'be'accelerated'in'
order'to'improve'the'nations'
competitiveness'to'create'a'
knowledgeRbased'economy'
Expansion'of'Indonesian'Economic'
Development'2011R2025'(MP3EI),'the'
government'of'Indonesia'(GOI)'saw'the'
forum'between'the'government'of'
B(Master(Plan(for(the(Acceleration(&(
Expansion(of(Indonesian(Economic(
Development(2011B2025(
'
Indonesia'and'the'ICT'industry'to'encourage'
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need'for'an'integrated'and'coordinated'
innovation'and'growth'in'the'ICT'ecosystem.'
'
In'accordance'with'national'priorities,'the'Indonesia'ICT'Consultative'Forum'(IICF)'was'
conceived'as'a'joint'initiative'between'the'USRASEAN'Business'Council'(USABC)'and'
Indonesias'Coordinating'Ministry'for'Economic'Affairs'(CMEA).'This'forum'serves'as'a'
collaborative'platform'between'government'and'industry'to'develop'Indonesias'ICT'
industry'and'support'the'implementation'of'MP3EI.'''
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The'purpose'of'this'report'is'to'highlight'key'findings'from'the'quarterly'IICF'meetings'
held'in'2014.'It'includes'the'key'themes'discussed,'policy'design'considerations'for'the'
incoming'administration,'and'recommendations'for'the'2015'IICF'agenda.''
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OBJECTIVES '
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Develop'a'common'understanding'on'ICTRrelated'regulatory'developments,'
schemes,'and'investment'policies'in'Indonesia.'Understand'the'underlying'
principles'behind'government'policies'allows'the'business'community'to'offer'
solutions'that'are'suited'to'the'Indonesian'context.'
'
Facilitate'the'sharing'of'trends'and'best'practices'in'the'ICT'industry'at'the'local,'
regional,'and'global'level'to'achieve'the'shared'goal'of'creating'a'knowledgeRbased'
economy'in'Indonesia.'
'
CoXCreate'winXwin'policies'through'industry'consultation'in'the'development'of'
ICT'policy'and'regulation'in'Indonesia,'offering'government'incentives,'and'
leveraging'on'private'sectors'expertise'and'innovation'to'promote'growth'and'
solve'challenges'faced'in'ICTRadoption.'
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STRUCTURE'
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The'IICF'consists'of'a'Steering'Committee,'an'Executive'Committee,'and'Work'Streams'
(Figure'1).'
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Figure!1:!IICF!Structure!
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Steering!Committee!
The'Steering'Committee'is'chaired'by'the'Deputy'Minister'for'Infrastructure'and'
Regional'Planning'in'the'Coordinating'Ministry'for'Economic'Affairs'(CMEA)'and'
comprises'government'officials'at'the'Deputy'Minister,'Director'General,'and'Deputy'
Chairman'level'(Echelon'1).''
'
The'Steering'Committee'is'tasked'to'provide'direction'to'the'Executive'Committee'in'
terms'of'determining'and'formulating'recommendations'for'ICT'activities'and'to'assess'
the'execution'of'activities'carried'out'by'the'Executive'Committee.''
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Executive!Committee''
The'Executive'Committee'is'coRchaired'by'Eddy'Satriya,'Deputy'Assistant'for'ICT'and'
Utility'in'CMEA,'and'Elizabeth'Hernandez,'the'ICT'Committee'Chair'of'USABC.'The'
committee'comprises'government'officials'at'the'Deputy'Assistant'and'Director'level'
(Echelon'2),'and'private'companies'from'USABCs'ICT'Committee,'the'American'
Chamber'of'Commerce'(AmCham)'Indonesias'IT'&'Teleconnectivity'Committee,'
MASTEL,'and'KADIN.'
'
The'Executive'Committee'is'tasked'to'develop'and'execute'IICF'work'plans'and'
determine'activities'for'the'work'stream'leaders.'In'the'Executive'Committee'
Quarterly'Forums,'committee'members'and'ICT'associations'meet'to'discuss'new'
initiatives'and'policy'and'regulatory'issues.'
'
The'results'of'the'quarterly'forums'will'be'reported'to'the'Coordinating'Minister'for'
Economic'Affairs,'as'well'as'Ministers'from'relevant'Ministries,'through'the'Chairman'
of'the'Steering'Committee.'
'
Work!Streams!
The'work'streams'are'directed'by'the'Executive'Committee'and'provide'an'avenue'to'
discuss'issues'in'depth.'Each'work'stream'is'led'by'a'member'from'USABCs'ICT'
Committee'and'will'provide'detailed'inputs'and'timely'updates.'Given'that'this'is'a'
consultative'forum,'the'scope'of'each'work'stream'is'open'and'subject'to'change.'In'
2014,'the'identified'work'streams'were:'
'
Regulatory'Insights'
Leaders:(Google,(Cisco(
Incentivizing'Localization'
Leader:(Intel(
Emerging'Digital'Trends'
Leaders:(Microsoft,(Qualcomm(
Examining'local'and'global'
regulations'and'best'practices'
that'advance'sustainable,'longR
term'growth'in'the'ICT'sector'
Identifying'opportunities'to'grow'
the'local'ICT'industry'
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Updates'on'global'industry'trends'
and'relevance'to'the'ICT'
ecosystem'in'Indonesia.'
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KEY'MILESTONES''
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1st'Executive'Committee'Forum,'April'1st'2014''
Introduction'of'the'IICF'concept,'goals,'and'structure'
Work'stream'leaders'introduced'their'2014'focus'areas'and'plans''
o Regulatory'Insights:'The'importance'of'industry'consultation'to'develop'
robust'and'timely'regulations'that'will'increase'the'competitiveness'of'
Indonesias'ICT'sector.''
o Incentivizing'Localization:'The'need'for'government'leadership'in'
stimulating'investment'interest.''
o Emerging'Digital'Trends:'Trends'in'Indonesias'digital'landscape'and'the'
impact'of'cloud'computing'on'the'Indonesian'government'and'
businesses.'
Discussion'of'IICF'next'steps'
o Inclusion'of'the'financial'services'committee'due'to'the'inherent'
overlap'between'ensuring'access'to'financial'services'and'realizing'
Indonesias'ICT'potential'
o Consideration'for'infrastructure'requirements'(hard'and'soft)'and'SMEs'
access'to'them'
o Consideration'for'security'and'privacy'in'a'changing'digital'landscape''
'
2nd'Executive'Committee'Forum,'June'24th'2014''
Ministries'shared'their'top'ICTRrelated'issues'
o Rise'of'cybercrime'and'existing'government'initiatives'to'safeguard'
Indonesias'digital'landscape''
o Financial'institutions'usage'of'ICT'in'risk'management'and'eRbanking'
services'and'the'cyber'threats'they'face'
o The'Indonesian'Broadband'Plan'2014R2019'and'its'infrastructure'and'
security'needs''
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Industry'shared'existing'solutions'to'combat'cybercrime'and'safeguarding'online'
transactions'''
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3rd'Executive'Committee'Forum,'October'2nd,'2014'
Vision'for'Indonesias'ICT'ecosystem:'The'three'key'pillars'are'infrastructure,'
payment'systems,'and'building'content'and'investment.''
Supporting'Indonesias'eRCommerce'Market''
o Developing'a'robust'and'secure'payment'infrastructure''
o Adopting'innovative'payment'solutions'
o Formalizing'SME'support'in'eRCommerce'
Encouraging'trade'and'investment'in'Indonesias'ICT'industry'
o Product'compliance'and'consumer'safety''
o Fiscal'policies'and'the'proposed'luxury'tax'on'imported'mobile'phones''
o Supporting'broadband'development'in'Indonesia:'Developing'standards'
and'infrastructure'
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KEY'THEMES'
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Enabling(the(Benefits(of(Cloud(
Computing(in(Indonesia((
'
Benefits'of'Cloud'Computing'in'
Indonesia'
Job'Creation:'CloudRrelated'
jobs'expected'to'grow'by'
102%'between'2012'and'2015.'''
SME'Growth:'High'levels'of'
computing'power'and'lower'
costs'of'production''
Rural'Access:'Improved'
remote'access'to'healthcare,'
education,'and'eRGovernment'
services'
Emergency'Preparedness'&'
Disaster'Relief:'Improved'
communication'and'data'
sharing'
Indonesias'escalating'online'population'and'
high'mobile'phone'penetration'rates'
positions'it'to'well'reap'the'benefits'of'
cloud'computing.'This'revolutionary'
development'has'been'identified'by'the'
Emerging'Digital'Trends'work'stream'as'an'
area'that'will'create'significant'new'
opportunities'for'consumers,'governments,'
and'businesses'in'Indonesia.''
'
To'realize'the'full'potential'of'cloud'
computing,'it'is'crucial'for'the'regulatory'
regime'to'keep'pace'with'rapid'
developments'in'the'industry'and'to'
implement'positive'policies.'
'
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Consequences'of'EconomyX
wide'Data'Localisation'
Measures'on'Competitiveness''
GDP:'R'0.8%'
Domestic'Investments:'R'2.3%'
Exports:'R'1.7%''
Source:(ECIPE((2014).(The(Costs(of(Data(
Localisation:(The(Friendly(Fire(on(Economic(
Recovery.(
C'
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A'key'issue'in'policy'design'is'balancing'law'enforcement'and'security'with'industry'
growth.'Managing'this'tension'influences'the'extent'to'which'economies'of'scale'can'
be'reaped'in'the'provision'of'scalable'services'through'a'relatively'small'number'of'
strategically'located'data'centres.'''
'
The'industry'is'mindful'that'the'Ministry'of'Communications'and'Information'
Technologys'(MCIT)'Regulation'No.82'of'2012'regarding'the'Implementation'of'
Electronic'Transactions'and'Systems'requirement'for'electronic'systems'operators'of'
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public'services'to'set'up'a'local'data'and'disaster'recovery'centre'is'for'the'purpose'of'
law'enforcement'and'data'protection.'However,'policymakers'should'consider'the'
economic'consequences'of'data'localization'requirements'and'related'data'privacy'
and'security'laws'that'exclude'foreign'suppliers'of'data'and'downstream'goods'and'
service'providers.''
'
Data'localization'and'processing'requirements'face'a'complex'interRrelationship'
between'crossRborder'data'flows,'supplyRchain'fragmentation,'and'domestic'prices.'It'
is'not'just'internet'companies'that'are'affected,'companies'in'the'financial,'retail,'
logistics,'manufacturing,'and'communications'sectors'all'use'personal'data'across'their'
supply'chains'and'are'similarly'impacted.'''
'
Indonesian'businesses'rely'on'access'to'personal'data'to'efficiently'design,'produce,'
sell,'and'deliver'goods'and'services,'making'global'and'domestic'data'a'new'form'of'
currency'that'SMEs'can'leverage'on'to'become'global'players.'Furthermore,'it'is'likely'
that'SMEs'will'be'the'first'to'be'displaced'from'the'market'as'they'lack'the'resources'
to'adapt'to'the'regulatory'changes.''
'
Policy'Consideration:'In'order'to'maximize'the'benefits'of'cloud'computing,'it'is'
important'to'strike'a'balance'between'data'protection'measures'and'the'
downstream'effects'of'data'localization'requirements'of'GDP,'investments,'and'
welfare.'There'also'needs'to'be'a'clearer'legal'standing'on'data'centres'in'
Indonesia'and'more'coordination'between'the'Ministry'of'Communication'and'
Information'Technology'(MCIT),'the'Financial'Services'Authority'(OJK),'and'other'
related'government'institutions.'
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Securing(Indonesias(Digital(Environment(((
(
Indonesias'rapid'development'has'been'accompanied'by'the'widespread'adoption'of'
ICT'by'the'domestic'economy'and'civil'society'at'large.'This'naturally'leads'to'increased'
cyber'threats'to'all'aspects'of'society,'including'the'free'and'accurate'flow'of'
information,'trust,'and'socioReconomies.''
'
Boosting'the'countrys'resilience'to'cyber'threats'necessitates'the'involvement'of'
multiple'stakeholders'from'government'regulation'and'industry'interest'to'user'
awareness'and'the'educational'system.''
'
According'to'research'by'DAKA'Advisory,'
Indonesia'is'currently'more'susceptible'to'
less'sophisticated'cybercrimes'like'fraud'
Cyber'Crime'in'Indonesia'
and'other'contentRrelated'challenges.'The'
MCITs'Directorate'of'Information'Security'
identified'the'five'top'areas'of'vulnerability'
in'Indonesia'today'as'malware,'phishing,'
mobile'threats,'social'media,'and'
hacktivism.''
'
During'the'Executive'Committee'Meeting'in'
Ranked'tenth'in'Symantecs'
global'list'as'country'
accounted'for'2.4%'of'worlds'
cybercrimes'in'2011.''
Of'the'39'million'attacks'in'
2012,'35%'originated'from'
outside'the'country,'while'65%'
came'from'within.'
86%'of'Internet'users'in'
Indonesia'reported'being'
victims'of'cybercrime'in'2010.''
'
Source:(DAKA(Advisory(Report((
'
June'2014,'there'was'consensus'among'participants'that'cybercrimes'stem'mainly'
from'a'lack'of'awareness.'An'MCIT'representative'shared'that'unlike'private'sector'
companies'who'typically'abide'by'ISO'27001'Standards'for'Information'Security'
Management,'many'ministries'and'public'agencies'remain'unaware'of'such'standards'
and'fail'to'adopt'the'appropriate'security'measures.'In'addition,'users'insufficient'
knowledge'on'IT'security'makes'them'especially'vulnerable'to'deceptive'websites'and'
SMSR'and'emailRphishing.'Many'are'unaware'of'the'existence'of'security'solutions'for'
their'mobile'devices'and'the'risks'associated'with'having'a'social'media'account.'
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Indonesias'largest'fashion'eRcommerce'site,'Zalora,'highlighted'that'the'prevalence'of'
fraud'(and'the'resulting'dearth'of'consumer'trust)'limits'eRCommerces'growth'
potential.'Regulators'should'go'beyond'protecting'banks'and'consumers,'and'protect'
merchants'as'well.'For'example,'in'the'case'of'a'friendly'fraud,'the'perpetrators'are'
usually'consumers'against'merchants.'
'
Existing'Private'Sector'Solutions''
Online'payment'gateway,'Veritrans'Indonesia,'presented'on'existing'fraud'prevention'
techniques'to'secure'online'transactions.'From'a'payment'gateways'point'of'view,'out'
of'the'three'categories'of'fraud,'internal'fraud'(compared'to'consumer'and'merchant'
fraud)'has'the'potential'to'cause'the'most'damage.'Internal'fraud'occurs'when'there'is'
a'breach'of'data,'which'can'be'used'for'fraud'transaction.'Current'fraud'prevention'
solutions'include:'a'manual'review,'CVV/Security'Code,'3DRsecure,'BIN'check,'velocity'
of'change,'velocity'of'use,'and'fraud'rules.''
'
Besides'fraud'prevention'techniques,'maintaining'a'secure'digital'environment'
involves'addressing'issues'such'as'weak/default'passwords,'lack'of'employee'
education,'security'deficiencies,'and'slow'selfRdetection.'Indicators'of'an'insecure'
environment'are'the'lack'of'awareness,'little'incentive'to'reRengineer'processes,'
merging'different'people'and'processes,'slow'adoption'of'evolving'technology,'and'
unnecessary'exposure'to'sensitive'data.'In'this'case,'prevention'techniques'include'
identifying'and'isolating'privileged'users,'auditing'user'end'password,'alert'and'
monitoring,'and'reviewing'access'rules.'Best'practices'include'devaluating'data'
whenever'possible,'continuous'improvement,'and'stop'thinking'scope,'start'thinking'
risk.''
'
Microsoft'also'gave'an'introduction'of'their'new'Digital'Crimes'Unit'that'focuses'on'
cyber'security'in'three'main'areas:'malicious'software'crimes,'particularly'botnetR
driven'Internet'attacks;'piracy'and'intellectual'property'crimes;'and'technologyR
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facilitated'towards'exploitation'of'children'and'the'elderly.'The'Digital'Crimes'Unit'
protects'consumers'by'adopting'an'offensive'approach'that'uses'stronger'programs'
like'information'protection,'access'control,'antiRmalware,'policy'management,'
research'and'response,'and'secure'development.'Microsoft'emphasized'the'following'
best'practices'in'protecting'Indonesians'against'cybercrime:'investment'in'the'latest'
tools'and'technologies;'proRactive'disruption;'strong'and'secure'products'and'cloud'
services;'secure'banking'IT'infrastructure;'education'on'safe'online'banking'practices;'
and'the'use'of'genuine'software.'
'
Current'Government'Initiatives''
MCITs'Directorate'of'Information'Security'pointed'out'that'in'order'to'safeguard'
Indonesias'cyber'space,'the'Global'Cybersecurity'Agenda'(IDRGCA)'needs'to'be'
addressed'within'all'pillars'in'Indonesia:'legal'framework,'technical'and'procedural'
measures,'organizational'structures,'capacity'building,'and'international'cooperation.'
After'the'representative'shared'existing'government'initiatives'in'these'areas'(Figure'
2),'the'forum'participants'made'the'following'recommendations'in'strengthening'
these'pillars.''
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Figure!2:!Pillars!of!Cyber!Security!in!Indonesia!
'
'
Legal'Framework:'The'Telecommunications'Act'No.'36/1999'only'mentions'
telecommunications'infrastructure'security'briefly'and'does'not'discuss'it'in'the'
specific'context'of'the'Internet.'While'the'more'recent'Information'Transaction'
Electronic'Act'No.'11/2008'provides'the'basis'for'law'enforcement,'in'order'to'
prosecute'criminals,'it'often'needs'to'be'supplemented'by'other'Acts,'such'as'the'
Copyright'Law,'No.'28/2014.'Currently'a'regulation'on'Data'Privacy'Protection'is'being'
completed.'However,'there'needs'to'be'a'common'understanding'on'the'definition'
and'semantics'of'cyber'law.'
'
Technical'and'Procedural'Measures:'While'Indonesia'has'developed'technical'and'
procedural'measures'to'address'vulnerabilities,'more'investment'is'needed'to'enhance'
efforts'and'resources.'There'are'debates'regarding'whether'information'on'
vulnerabilities'should'be'disclosed'and'policymakers'are'torn'in'deciding'if'it'is'
worthwhile'to'invest'in'developing'security'standards'which'go'beyond'basic'legal'
compliance.''
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Organizational'Structures:'While'the'Coordinating'Ministry'for'Politics,'Law,'and'
Security's'Desk'for'National'Cyber'Information'Resilience'and'Security'has'been'begun'
operating'and'is'constructing'a'convergent'regulation'to'be'implemented'by'the'
incoming'administration,'a'legal'source'is'still'needed.'In'addition,'cyberRrelated'issues'
in'Indonesia'are'not'well'coordinated'among'government'agencies.'While'the'Desk'is'
under'coordination'of'the'Ministry'of'Defence,'which'focuses'on'cyber'defence,'it'also'
addresses'other'cyberrelated'matters'such'as'cybercrimes.''
'
Capacity'Building:'More'investment'is'needed'to'enhance'cyber'security'expertise,'
particularly'in'the'public'sector.'SMEs'under'the'coordination'of'MCIT'also'require'
assistance'for'training'and'education,'and'need'additional'help'to'comply'with'new'
legislative'measures.''
'
International'Cooperation:'While'maintaining'Indonesias'sovereignty'in'the'cyber'
world'is'important,'cyber'criminals'exploitation'of'the'blurred'legal'jurisdictions'
between'countries'makes'interRstate'relations'a'top'priority.'Building'an'international'
framework'for'cybersecurity'with'highRlevel'principles'is'vital'in'conducting'cybercrime'
investigation.'This'makes'it'vital'to'hold'discussions'leading'to'Memorandums'of'
Understanding'towards'agreement'to'collaborate'on'specific'areas'of'cyber'security'
through'ASEAN'Network'Security'Action'Council'Working'Group,'International'
Telecommunication'Union'(ITU),'bilateral'cooperation,'Asia'Pacific'Computer'
Emergency'Response'Team'(APCERT),'Forum'of'Incident'Response'and'Security'Teams'
(FIRST)'and'other'related'forums.''
'
Policy'Considerations:''
There'should'be'a'synergetic'effort'between'regulators,'practitioners,'and'
customers'in'constructing'better'cyber'security'measures.'This'involves'
managing'the'tension'between'leveraging'on'new'technology'trends'and'
strict'regulations.'For'example,'rather'than'imposing'overly'strict'and'
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cumbersome'regulations,'little'things'such'as'posting'education'material'and'
warnings'of'cybercrime'on'banks'homepages'can'go'a'long'way'in'improving'
cyber'security.'
'
A'key'enabler'of'eRgovernment'initiatives'is'to'enhance'the'public'sectors'
cyber'security'expertise'and'mandate'public'agencies'adherence'to'
standards'such'as'ISO'27001'for'Information'Security'Management.'More'
coordination'is'also'needed'between'agencies'to'facilitate'information'
sharing,'avoid'duplicate'efforts,'and'prevent'regulatory'gaps.''
'
The'transRboundary'nature'of'cybercrimes'makes'it'crucial'for'international'
coordination'in'the'development'of'an'international'framework'for'
cybersecurity'with'highRlevel'principles.'
'
'
EBCommerce(in(Indonesia(
'
While'B2C'eRCommerce'in'Indonesia'currently'accounts'for'a'mere'0.1%'of'all'retail'
expenditures1,'the'industry'is'set'for'substantial'growth'owing'to'factors'such'as'a'
rising'youth'population,'rising'disposable'incomes,'rapid'urbanization,'and'the'
increasing'adoption'and'penetration'of'technology'such'as'the'internet'and'mobile'
phones.'To'fully'realize'the'potential'of'this'nascent'industry,'providing'regulatory'
certainty,'developing'the'necessary'infrastructure,'and'facilitating'the'inclusion'of'
SMEs'are'key.''
'
'''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''
'
1
'ASEAN(eCommerce:(Is(ASEAN(at(an(inflection(point(for(eCommerce?,'UBS'Global'Research,'June'13,'
2014.''
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According'to'Zalora,'Indonesia'performs'relatively'well'in'terms'of'logistical'
infrastructure'to'enable'timely'delivery.'Even'though'the'proportion'of'fixed'
broadband'subscribers'in'Indonesia'is'low'compared'to'large'developing'countries,'the'
countrys'high'penetration'rates'for'mobile'broadband'makes'eRCommerce'accessible'
even'in'remote'areas'(Figure'3).'Instead,'the'major'roadblock'to'eRCommerce'growth'
in'Indonesia'is'the'combination'of'poor'payment'infrastructure'and'a'lack'of'consumer'
trust'in'making'online'payments.'This'concern'was'echoed'by'many'forum'
participants.'
!
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Figure!3:!Fixed!broadband!and!mobile!phone!penetration!
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Developing'a'robust'payment'infrastructure''
Indonesia'is'a'largely'cashRbased'economy'with'low'credit'and'debit'card'penetration.'
According'to'Euromonitors'2013'international'data,'92'million'bank'accounts'in'
Indonesia'have'linked'bank'cards'out'of'a'population'of'240'million.'This'has'prompted'
many'retail'merchants'to'offer'cashRuponRdelivery'services.'According'to'MasterCard,'
cash'payments'account'for'37.9%'of'eRCommerce'transactions,'followed'by'bank'
transfers'(27.5%)'and'lastly,'credit'card'payments'(10%)2.'While'cash'upon'delivery'is'a'
practical'solution'in'the'short'run,'it'imposes'significant'financial'costs'on'companies'in'
the'form'of'labour,'cash'handling,'and'higher'returns'of'purchased'items.'These'
additional'costs'will'have'the'most'significant'impact'on'resourceRconstrained'SMEs.''
'
In'order'to'increase'credit'card'penetration,'MasterCard'and'other'industry'players'
emphasized'the'need'for'merchants,'bank'partners,'OJK,'and'IT'and'payment'
companies'to'convene'to'address'payment'issues.'For'example,'reducing'fraudRrelated'
concerns'through'a'concerted'effort'to'educate'consumers'and'banks,'increased'
openness'in'awarding'licenses'to'foreign'payment'processors,'and'tightening'security'
through'the'use'of'One'Time'Passwords'(OTPs)'as'a'fraud'prevention'tool.'
'
Adopting'innovative'payment'solutions'
In'line'with'Indonesias'National'Movement'of'NonRCash'(GNNT),'mobile'payments'are'
an'increasingly'feasible'payment'platform'for'online'goods'and'services.'Given'the'
high'mobile'phone'penetration'rate'in'Indonesia'and'rural'populations'limited'
physical'access'to'banks'and'other'financial'institutions,'the'provision'of'mobile'
wallets'by'telecommunication'operators'extends'eRcommerce'and'financial'services'to'
previously'unbanked'Indonesians.''
'
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2
'MasterCard'Accelerates'ERcommerce'Industry'Development'in'Indonesia,'MasterCard'press'release,'
August'14,'2014.''
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While'Indonesias'three'major'telecommunication'operators''Indosat,'Telkomsel,'and'
XL'Axiata''investments'in'making'mobile'money'interoperable'to'enable'realRtime'
transfers'across'independent'networks'is'a'big'step'in'eRcommerce,'customer'adoption'
of'mobile'money'remains'low'due'to'low'awareness'and'the'fear'of'sending'money'to'
the'wrong'number3.'Operators'should'work'together'to'raise'awareness'of'the'
benefits'of'electronic'transactions'and'educate'consumers'on'the'safeguards'that'have'
been'put'in'place,'for'example,'the'ceiling'on'mobile'money'usage'and'the'reassurance'
that'the'mobile'device'is'merely'a'delivery'mechanism'(cash'remains'in'the'bank).''
'
Given'that'the'eRCommerce'and'mobile'money'industry'is'still'in'its'infancy,'the'
regulatory'environment'is'still'being'formed.'As'online'services'grow'in'popularity,'it'is'
necessary'to'harmonize'regulatory'licenses'across'districts,'implement'a'common'
solution'for'merchant'payments,'and'develop'processes'for'issues'like'dispute'
resolution.'Panelists'also'highlighted'the'need'for'large'private'companies'to'provide'
more'efficient'and'delivery'systems'for'eRCommerce.''
'
Extending'eXCommerce'support'to'SMEs'
The'SME'segment'in'Indonesia'is'growing'rapidly'and'makes'a'significant'contribution'
to'the'countrys'Gross'Domestic'Product'(GDP).'In'2011,'SME's'contribution'to'national'
GDP'was'about'57.94%'(or'equal'to'IDR'4.303.571,5'Trillion)'and'this'increased'to'
59.08%'(or'equal'to'IDR'4.869.568,1'Trillion)'in'20124.'These'contributions'have'made'
SMEs'one'of'the'key'sectors'to'enhance'Indonesias'economy.'''
'
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3
4
'Visa(MultiBCountry(Research(Study:(Mobile(Money(Insights,'TNS'Research,'January'2013.''
'Promoting(the(SMEs(Exports(in(the(OIC(Member(States,'COMCEC'Coordination'Office,'June'2013.''''
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USXASEAN'Business'Alliance'for'Competitive'SMEs'Activities'for'2014X2015'
2014!activities!
!
Goal:'Improve'SMEs'access'to'technology'and'assist'in'capacity'building'
Smart'technology'for'smarter'business''workshop''
In'collaboration'with'Indonesias'annual'SMEs'Co.'Festival,'conducted'SMEs'in'a'Digital,'
Borderless,'Competitive,'and'Greener'World:'Development'Trends'and'Tools'workshop'
In'collaboration'with'the'ASEAN'Foundation'and'Microsoft,'developed'two'basic'training'
courses'for'young'entrepreneurs'on'using'ICT'tools'for'business'development'and'
management.'
'
Upcoming!activities!in!2015!
!
Goal:'Increase'domestic'competitiveness'of'ASEAN'SMEs'and'better'integrate'them'into'regional'
and'global'value'chains''
ASEAN'Online'SME'Academy:'Provides'SMEs'with'free,'centralized,'online'access'to'relevant'
and'countryRspecific'information'for'business'startRups,'training'resources,'networking'
platform,'trade'and'market'linkage'resources,'and'finance'information.'
ERCommerce'offers'a'significant'opportunity'for'SMEs'through'enabling'access'to'new'
markets,'expanding'the'scope'of'marketing,'reducing'the'cost'of'operations,'and'
developing'new'partnerships'with'suppliers'and'other'collaborators.'However,'SMEs'
face'significant'and'unique'challenges'in'eRCommerce'adoption.'First,'SMEs'are'slow'
adopters'of'eRCommerce'and'ICT'in'general.'This'is'due'to'low'computer'literacy,'
limited'knowledge'of'eRcommerce'models,'low'awareness'of'the'benefits'of'ICT,'and'
uncertainty'about'the'returns'on'investments.''
'
Second,'SMEs'need'for'broadband'services'are'not'always'served'by'
telecommunication'service'providers.'Indosat'shared'that'fixed'services'are'offered'
typically'to'corporate'and'larger'SMEs,'and'while'the'company'is'pushing'for'strategies'
to'offer'cellular'services'to'smaller'SMEs,'they'face'challenges'is'addressing'the'fine'
line'between'smaller'SMEs'and'the'highRend'consumer'market.''
'
Third,'Indonesian'banks'rigid'standards'in'areas'such'as'merchant'underwriting'limits'
linkages'between'SME'eRCommerce'activities'and'banks.'This'is'exacerbated'by'SMEs'
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low'capital'base'and'lack'of'collateral'property'to'secure'loans.'While'banks'are'
beginning'to'offer'smallerRsized'loans'to'SMEs,'more'needs'to'be'done'in'developing'a'
national'lending'infrastructure'that'improves'the'environment'for'SMEs'to'gain'greater'
access'to'trade'finance,'reduce'the'cost'of'finance,'and'encourage'lending/extension'
of'credit'to'SMEs.''
'
The'provision'of'wholesale'infrastructure'through'angel'and'venture'capital'financing'
is'another'way'to'catalyze'SME'growth.'One'example'is'Indosats'collaborations'with'
Mountain'Partners'AG'and'Softbank'which'helps'to'develop'ICT'startRups'and'increase'
their'visibility'and'valuation'by'exposing'them'to'international'markets.'However,'the'
outcomes'of'such'initiatives'are'eroded'by'existing'regulations'such'as'the'new'
Negative'Investment'List'that'closes'eRCommerce'to'foreign'investors'and'the'new'
Trade'Law'that'mandates'for'exports'to'be'carried'out'only'by'registered'exporters.'
This'hampers'domesticallyRproduced'exports'by'SMEs,'thus'hampering'the'scalability'
of'their'services'(Figure'4).'
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Figure!4:!Share!of!SMEs!contribution!to!total!exports,!1990J2006!
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Policy!Design!Considerations!
As'eRCommerce'in'Indonesia'is'at'its'infancy,'involving'all'stakeholders'in'
developing'regulations'is'crucial'to'realizing'its'full'growth'potential.''
Having'a'developed'payment'industry'is'a'key'enabler'to'eRCommerce'growth'
and'there'should'be'a'platform'for'stakeholders'such'as'Bank'Indonesia,'OJK,'
and'IT'and'payment'companies'to'convene'to'address'payment'issues.''
SMEs'make'up'90%'of'businesses'in'Indonesia'and'eRCommerce'presents'a'
significant'growth'opportunity'for'them.'More'initiatives'are'needed'to'
ensure'inclusion'of'SMEs'in'this'opportunity'such'as'facilitating'their'access'to'
related'financial'services'and'infrastructure.'
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Best(Practices(in(Encouraging(Trade(and(Investment(in(
Indonesias(ICT(Industry(
'
Indonesias'fiscal,'regulatory,'and'licensing'policies,'as'well'as'government'support'for'
infrastructure,'R&D,'and'human'capital'development,'all'have'a'profound'influence'on'
ICT'investment'and'adoption.''
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Product'Compliance'and'Consumer'Safety'
The'key'issue'regulators'face'in'product'compliance'is'managing'the'tension'between'
consumer'safety'and'overly'complex'certification'and'enforcement'procedures'that'
increase'the'burden'of'doing'business'in'Indonesia.'Given'the'short'lifeRcycle'of'the'
timeRsensitive'handset'industry,'the'timeRconsuming'certification'process'has'resulted'
in'handset'manufacturers'rechanneling'their'investments'elsewhere,'thus'limiting'
access'to'a'range'of'innovative'products.''
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The'following'are'international'best'practices'in'simplifying'and'expediting'product'
compliance'to'enhance'the'ease'of'doing'business'while'ensuring'that'safety'and'
compliance'concerns'are'adequately'addressed.''
'
Best(Practice(1:(A(tiered(approach,(or(different(levels(of(adherence(to(standards,(for(
different(product(types(can(expedite(the(certification(process(((
In'Singapore,'the'Infocomm'Development'Authority'(IDA)'approves'products'through'
different'registration'schemes'that'differ'based'on'productRtype'and'the'likelihood'of'
it'causing'interference.'Similarly,'under'the'US'Federal'Communications'Commission'
(FCC)'Approval'Scheme,'Class'A'devices,'which'are'marketed'for'commercial'and'
industrial'use,'undergo'a'less'stringent'verification'process'where'the'manufacturer'
takes'the'necessary'steps'to'ensure'compliance'and'the'submission'of'representative'
data'is'not'required.'On'the'other'hand,'Class'B'devices,'which'are'marketed'for'use'in'
a'residential'environment,'are'subject'to'stricter'requirements'and'gain'market'entry'
via'a'Declaration'of'Conformity'where'products'must'be'tested'in'an'accredited'lab'
that'is'based'on'ISO'17025'standards.'Strict'requirements'are'also'imposed'on'radioR
based'products'that'must'undergo'a'certification'process'which'is'authorized'by'the'
FCC,'based'on'the'submitted'representative'and'test'data.'
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Best(Practice(2:(Recognition(of(other(certifications(to(avoid(duplicate(processes(
In'the'EU,'all'products'are'regulated'by'EU'directives'which'mandate'that'once'a'
product'bearing'the'CE'marking'is'placed'in'the'EU'market,'member'states'shall'
presume'compliance'with'the'EU'Directives'and'shall'not'prohibit,'restrict,'or'impede'
the'placement'of'this'product'or'service'in'their'market,'unless'they'have'evidence'to'
the'contrary.'In'the'US,'telecommunication'products'with'a'Declaration'of'Conformity'
are'exempted'from'further'review'by'the'regulator.'
(
Best(Practice(3:(PostBmarket(surveillance(to(enforce(compliance((
As'opposed'to'the'typical'approval'regime'where'product'compliance'is'verified'before'
entering'the'market,'the'EU'market'surveillance'authorities'only'conduct'random'
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compliance'checks'after'the'products'are'on'the'market.'This'allows'consumers'to'
have'faster'access'to'stateRofRtheRart'technology'rather'than'being'held'up'by'a'
backlog'of'regulatory'approvals.'Similarly'in'the'US,'the'FCC'Enforcement'Bureau'as'
well'as'the'Authorization'lab'only'investigate'reports'of'nonRcompliant'products'being'
imported,'as'well'as'reported'cases'of'interference.'In'Singapore,'as'a'postRsurveillance'
measure,'IDA'may'require'the'supplier'to'submit'the'test'results'or'evidence'of'
equipment'certification'as'proof'of'conformity'with'the'applicable'IDA'Technical'
specifications.'
'
Fiscal'Policies''
Tariff'and'taxation'policies'impact'the'
affordability'of'ICT'products'and'services'
Best'Practices'in'Supporting'
an'Effective'Tax'System''
and'can'be'a'significant'barrier'to'its'
adoption.'The'proposed'luxury'tax'on'
imported'mobile'phones'by'the'Ministry'of'
Industry'and'the'Ministry'of'Trade'is'
intended'to'spur'growth'in'the'domestic'
mobile'phone'industry'and'to'address'
Indonesias'trade'deficit'by'slowing'imports.'
However,'there'are'concerns'surrounding'
the'negative'unintended'consequences'of'
ICTRsector'specific'taxes.''
'
In'general,'taxation'should'be'
broadRbased'
Taxes'should'account'for'
sector'and'product'
externalities,'such'as'the'
positive'benefits'of'mobile'
The'tax'and'regulatory'system'
should'be'simple,'easily'
understandable'and'enforced'
Dynamic'incentives'should'be'
unaffected'
Taxes'should'be'equitable,'and'
the'burden'of'taxation''
should'not'fall'
disproportionately'on'the'poor'
Source:(GSMA/Deloitte(Report(
'
According'to'a'2011'Deloitte'and'GSMA'study,'mobile'telephony'is'more'extensive'
than'fixed'access'telephony'due'to'underdeveloped'networks.'Given'that'mobile'
telephony'represents'the'universal'access'to'telephony'and'broadband,'handset'taxes'
will'increase'the'cost'of'mobile'ownership'and'exacerbate'the'existing'digital'divide.''
'
In'addition,'current'decreases'in'handset'and'smartphone'prices'offer'significant'
opportunities'in'terms'of'a'positive'contribution'to'GDP'and'jobs,'increased'innovation'
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and'productivity,'and'more'inclusive'socioReconomic'outcomes'through'increased'
access'to'mobileRhealth,'Rgovernment,'and'Reducation.'The'Indonesia'Cellphone'
Association'has'indicated'that'the'proposed'20%'luxury'tax'could'lead'to'a'drop'in'
smartphone'sales'by'50%,'and'erode'the'benefits'of'current'price'reductions.''
'
Conversely,'lowering'handset'taxation'has'been'shown'to'increase'mobile'penetration'
and'mobile'broadband'penetration.'In'August'2009,'the'Kenyan'government'removed'
the'16%'VAT'on'mobile'phone'handsets.'Since'then'handset'purchases'have'increased'
by'more'than'200%'and'mobile'connection'penetration'has'increased'from'50%'to'
70%'of'the'Kenyan'population.''A'2014'GSMA/Deloitte'study'also'showed'that'when'
mobile'taxes'were'reduced,'the'shortRterm'loss'in'government'revenues'was'quickly'
recovered'in'the'mediumRterm'due'to'the'growth'in'the'tax'base'(Figure'5).''
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Supporting'broadband'development'in'Indonesia''
While'broadband'is'a'key'enabler'of'the'ICT'industry,'it'faces'current'challenges'in'
terms'of'limited'bandwidth'and'lack'of'broadband'infrastructure'in'rural'areas.''
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Currently,'Indonesia'only'has'50MHz'of'spectrum'allocated'for'wireless'broadband.'
With'9'operators'in'Indonesia'and'limited'bandwidth'available,'more'spectrum'needs'
to'be'allocated'for'broadband'to'accommodate'the'forecasted'increase'in'demand.'
Besides'having'a'regulatory'platform'that'will'also'allow'the'acceleration'of'ICT'
infrastructure'development,'ICT'standards'must'be'constantly'updated'to'remain'
relevant'to'the'rapidly'changing'technological'environment'and'to'support'the'
emergence'of'bandwidthRintensive'applications.''
'
In'Indonesia,'the'current'WiRFi'bandwidth'is'limited'to'20'MHz'despite'the'availability'
of'latest'WiRFi'technologies'that'support'bandwidths'of'40'MHz'and'80'MHz'and'
private'users'access'to'expanded'frequency'bands'of'5150R5350'MHz'and'5470''5725'
MHz.'In'order'for'Indonesian'consumers'and'businesses'to'fully'exploit'the'benefits'of'
cloud'computing'technologies,'faster'data'transfer,'and'the'other'benefits'of'new'
bandwidthRintensive'applications,'the'industry'and'policymakers'must'convene'to'
develop'broadband'networks'and'services'that'meet'industry'standards.'
'
Policy!Design!Consideration:!A'wellRdesigned'framework'for'certification'and'
licensing'that'balances'regulatory'certainty,'flexibility,'and'consumer'protection'
is'important.'ForwardRlooking'fiscal'and'customs'policy'will'help'facilitate'the'
growth'of'the'ICT'industry.'Industry'partners'should'be'involved'in'the'
development'of'national'standards'for'IT'products'that'have'clear'requirements,'
specifications'and'guidelines,'and'enables'the'adoption'of'the'latest'technology'
that'will'bring'benefits'to'businesses'and'consumers'in'Indonesia.'
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CONCLUSION'AND'NEXT'STEPS'
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Emerging'Information'and'Communication'Technologies'(ICT)'are'powerful'catalysts'
for'improving'a'nations'competitiveness'and'creating'a'knowledgeRbased'economy.'
This'makes'the'IICF'a'critical'platform'for'government'and'industry'leaders'to'convene'
and'develop'a'common'understanding'on'regulations'and'policies,'share'digital'trends'
and'best'practices,'and'identify'opportunities'for'publicRprivate'partnerships'to'
achieve'the'shared'goal'of'growth'in'the'ICT'industry'and'solving'challenges'in'ICT'
adoption.'
'
In'IICFs'trailblazing'inaugural'year,'the'quarterly'forums'centered'on'developing'a'
strong'foundation'for'ICT'development'in'Indonesia.'Underpinning'a'thriving'ICT'
ecosystem'is'the'need'for'wellRdeveloped'broadband,'mobile,'and'cloud'
infrastructures'that'are'supported'by'strong'cyber'security'measures.'As'IICF'enters'its'
second'year,'we'recommend'the'priority'be'on'understanding'the'impact'of'ICT'across'
Indonesias'key'sectors'while'also'reviewing'existing'government'and'regulatory'
processes'to'streamline'them'for'greater'business'efficiency'and'enabling'the'rapid'
deployment'of'ICT'to'support'the'broader'Indonesia'economy.'
'
A'recent'McKinsey'Global'Institute'report5'identifies'five'digital'technologies'most'
likely'to'have'a'significant'impact'on'Southeast'Asia'across'a'number'of'important'
sectors:'the'mobile'Internet,'big'data,'the'Internet'of'Things,'the'automation'of'
knowledge'work,'and'cloud'technology.'The'report'forecasts'the'potential'economic'
impact'of'these'disruptive'technologies'across'key'sectors6'in'ASEAN'to'be'between'
$220'billion'and'$625'billion'annually'by'2030'(Figure'6).'In'2015,'we'propose'the'IICF'
'''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''
'
5
'Southeast(Asia(at(the(crossroads:(Three(paths(to(prosperity,'McKinsey'Global'Institute,'November'
2014.'
6
'Key'sectors:'infrastructure,'financial'services,'education,'manufacturing,'agriculture,'health'care,'
government'services,'and'consumer'and'retail.'
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considerbased'on'stakeholder'needsan'agenda'that'addresses'challenges'and'
opportunities'to'realizing'technologyRdriven'growth'across'these'sectors.''
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Figure!6:!Impact!of!disruptive!technologies!across!key!sectors!in!ASEAN!economies!
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APPENDIX'
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APPENDIX'A'
Decree(regarding(the(establishment(of(
Indonesia(ICT(Consultative(Forum((IICF)(Team(
APPENDIX'B'
Minutes(from(1st(Executive(Meeting((IICF(
(April(1,(2014)(
APPENDIX'C'
Minutes(from(2nd(Executive(Meeting((IICF((
(June(24,(2014)(
APPENDIX'D'
Minutes(from(3rd(Executive(Meeting((IICF((
(October(2,(2014)(
APPENDIX'E'
Supplementary(Materials(
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APPENDIX!A!
Decree%regarding%the%establishment%of%
Indonesia%ICT%Consultative%Forum%(IICF)%Team%
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APPENDIX!B!
Minutes%from%1st%Executive%Meeting%%IICF%
(April%1,%2014)%
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The Indonesia ICT Consultative Forum (IICF), an initiative started by the US-ASEAN
Business Councils ICT Committee and Coordinating Ministry of Economic Affairs aims
to create a collaborative platform between government and industry to support
Indonesias long-term policy of building a local ICT industry and toward fulfillment of a
shared goal of creating an innovation and knowledge-based economy in Indonesia.
Currently, every ministry has their own pilot projects involving ICT applications, thus
these experiences can be shared and learned from. The Forum will also serve to improve
mutual understanding in the areas of innovation, investment and regulation and will assist
in the development of future ICT policy in Indonesia.
He welcomes comments on the draft decree and proposes that the forum name IICF can
still change.
Implementation
Several objectives of the work streams include reducing coordination issues and
providing timely information before policies are made. In addition, they can be used to
promote local ICT industries.
Structure
The forum will be comprised of a Senior Official Committee including representatives
from the Government of Indonesia, as well as the USABC and local stakeholders.
The Senior Official Committee will report findings to the relevant Ministers on
current ICT issues as identified by the Executive Committee. Under the Senior
Official Committee is the Executive Committee which will be led by co-chairs from
USABCs ICT Committee and CMEA. The Executive Committee is responsible for
providing a fora for ICT policy discussion, annual work plans, and identifying new
initiatives, etc. Under the Executive Committee are the three work streams that will
organize regular activities and provide timely updates on the relevant issues.
Schedule
Key milestones have been identified including:
1)
2)
3)
4)
Key purpose of the IICF is to ensure greater predictability, so that companies can
see where the government is coming from and how the business community can
help meet the common objective of a vibrant ICT sector in Indonesia.
Shared objectives Government and companies want the same thing a vibrant
ICT sector. IICF envisions working toward shared objectives, not as individual
companies or ministries, but as thought leaders toward development of an
innovative, knowledge based community with local ICT industry development as
an enabler to achieving this goal.
Workstreams Workstreams are tools to discuss relevant issues in depth and
serve as a starting pointing. Given that this is a consultative forum, the scope is
open and subject to change. Identified work streams are:
o Emerging Digital Trends The transformational nature of ICT is an
enabler for economic growth. This includes new areas like: cloud
computing and analytics, as well as others new styles of IT. These new
trends need to be understood and regulatory frameworks need to be
aligned with the new trends, thus providing an environment to expand
business and create a knowledge base. To be led by Microsoft and
Qualcomm.
o Incentivizing Localization This workstream looks at how to increase
investment interest. There is a need to level playing field and remove
barriers, but also incentives need to be in place encourage investments. In
turn, greater ICT investment leads to job creation. To be led by Intel.
o Regulatory Insights Initially, regulatory framework changes triggered
the need for forum. IICF wants to understand challenges and looking
forward to share best practices from other countries who are also creating
a domestic ICT industry. This information exchange helps address
Indonesias needs and allows companies to be more effective. To be led
by Google.
Outcomes - Today is an outcome. At a minimum, the outcome IICF hopes to
achieve are regular dialogues to minimize surprise. Such that if new
regulations come up, there is a chance for consultation to allow companies to
prepare operations to remain in compliance of the new policies. Beyond
sharing of information, there can be a sharing of best practices and
development of a roadmap toward the vision to create a knowledge base.
Response from Eddy Satriya, Deputy Assistant for ICT and Utility, CMEA
Last
September
during
USABCs
ICT
Business
Mission
to
Indonesia
this
Forum
was
first conceived in order to create a robust ICT ecosystem.
Predictability A win-win can be established using the input of government
local incentives, timely regulation and using the expertise of companies.
Open Discussion
Regulatory environment
AmCham Indonesia Stresses the importance of getting the regulations right.
A study assessing US investment in Indonesia showed that over the last 9
years over 65 billion USD has been put into Indonesia. And projections over
the next 3-5 years expect an additional 61 billion. It showed that with every 1
job created, an additional 10 Indonesian jobs were created showing a
multiplier effect on investment and job creation.
The IT sector is particularly relevant as it creates jobs, forms the backbone of
other sectors investment (i.e. manufacturing) thus compels US investment.
This group is critical to getting this right which is a challenge given that
technology changes quickly. Companies look for: 1) Good regulatory
environment; and 2) Infrastructure. If the regulatory environment is wrong,
the problem is compounded by 10 (i.e. 10 Indonesian jobs not created because
investment doesnt come in).
Creating local demand
Ministry of Industry Focuses on start-up companies in ICT
Asks how to collaborate between the government and private sector on ICT
issues.
Proposes for next meetings:
o Look at how ICT has increased investment in Indonesia
o Look at how to grow the local ICT industry. The benefits of cloud
computing are known but the ministry struggles with how to support ICT
growth and grab the local market.
o Proposes looking at practices to grow local ICT industry in other countries
looking at bad practices and also incentives needed to support ICT.
Workstream on incentivizing localization will address the creation of local
demand and will bring best practices, case studies. (i.e. Vietnam). These case
studies will be from closer to Indonesia and other emerging economies.
Security
Concerns expressed regarding data security with cloud computing. Point of view
that certain data may be considered strategic thus making data security and
protection very important.
Security and privacy are important issues that must be addressed. However, this is
a period of transitioning from data in a physical way to where data is on the cloud.
There are different levels of data security and privacy such that government data
is different and private. Today, data doesnt have boundaries such that data is a
new form of currency. We need to think that data is accessible globally by banks
Appendix
Resources
Presentation: IICF Concept & Plan
Draft decree
Presentation: Cloud Computing and its Impact on Economy
ASEAN Matters for America report
Partners in Prosperity: US Investment in Indonesia
Attendees
GOI
Luky Eko Wuryanto, Deputy Minister for Infrastructure and Regional Planning,
CMEA
Eddy Satriya, Deputy Assistant for ICT and Utility, CMEA
Coordinating Ministry for Politics, Law and Security
Ministry of Industry
Ministry of Trade
Fiscal Policy Agency, Ministry of Finance
Ministry of Communication and Informatics
Bank of Indonesia
BKPM
Ministry of Tourism and Creative Economy
Partners
Didie Soewondho, Vice Chairman of Telecommunication, Information
Technology and Broadcasting, KADIN
Eddy Thoyib, Executive Director, MASTEL
Andrew White, Managing Director, AmCham Indonesia
Sri Lakkundi, ICT Committee Co-Chair, AmCham Indonesia
Jim Caruso, Economic Counselor, US Embassy
Phil Nervig, Economic Officer, US Embassy
USABC Members
Nazrya Octora, Associate Consultant, APCO Worldwide
Seow Hiong Goh, Executive Director, Global Policy & Government Affairs,
Cisco Systems
!
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APPENDIX!C!
Minutes%from%2nd%Executive%Meeting%%IICF%%
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APPENDIX!D!
Minutes%from%3rd%Executive%Meeting%%IICF%%
(October%2,%2014)%
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Infrastructure
Broadband is a key enabler of the ICT industry. Currently, Indonesia only has 50MHz of
spectrum allocated for wireless broadband. With 9 operators in Indonesia and limited
bandwidth available, more spectrum needs to be allocated for broadband to
accommodate the forecasted increase in demand.
Having a regulatory platform that allows the acceleration of ICT infrastructure
development is essential.
ii) Payment Systems
Payment systems go beyond mobile services and even offer vouchers. An operator such
as Indosat has 250,000 payment outlets that provide entry and exit points for money,
thus making people more bankable.
In terms of mobile money, Indosats view is that it should be a transition to bank
payment. A limit of USD 500 should be imposed on mobile money, and beyond that sum,
people need to visit a bank. However, challenges remain in maintaining control.
With Indonesians already utilizing mobile and online banking, there is an opportunity to
extend this trend to the growing e-commerce industry. Currently, three large operators
have mobile products and we do not understand why we should be competing with
banks that have other service offerings, which are also awarded with mobile licenses.
iii) Content and Investment
Developers are a key aspect of the ecosystem and their skills are already being exported
by Indonesia.
Investment is also crucial and having angel investors and incubators are necessary to
develop ICT startups. In a collaboration with Mountain Partners AG, Indosat has an
incubator program called ideaBox that cultivates new applications and increases their
visibility and valuation by exposing them to the market. In our first initiative, we selected
3 out of 50 candidates. In the subsequent round, out of 150 registrants, we selected 7.
We realized that many startups have poor business skills and through the incubator, we
can help them market their ideas to the international market quickly. We are limiting
our selected candidates to 10 due to the resource-intensive nature of incubation.
Indosat and Softbank have also collaborated to set up a fund that provides companies
with capital. However, we found it difficult to find startups that are ready for investment.
Q&A
Chan Kok Long (idEA/iPay88): One of the key drivers of e-commerce growth in ASEAN countries are
SMEs. However, in Indonesia, there is no formalized link between SMEs and big companies like
Apple and Google, which provide essential support in terms of infrastructure and
telecommunications. How does Indosat link with SMEs to support them?
Indostat has two lines of service: cellular and fixed. Fixed services are usually offered to corporates
and larger SMEs. To my knowledge, Indosat is the only operator that is pushing for the SME
segment. However, there are challenges in providing services to smaller SMEs due to the fine line
between them and the high end consumer market.
While Indonesias high smart phone penetration (25%) offers opportunity, it is difficult to
demonstrate its value to SMEs. The government and private sector see the opportunity for SMEs
in providing useful applications such as banking services. Even though the current rate of SME
growth is not ideal (6-7%), it is still higher than consumer growth (4%). Currently, there are many
applications being offered, however the education process is time-consuming and we need to
achieve a critical mass. In this area, the government and banks have been helping by offering
smaller sized loans.
We totally disagree with the governments proposal to use IMEI. When a phone is delivered,
theoretically, it should be assigned to a unique IMEI number. However, because operators seldom
Surendren Velappu (HP): An important issue to address is the proliferation of illegal devices in
Indonesia. Is it that easy for illegal devices to get into Indonesia? Is there an opportunity for the
private sector and the government to collaborate to solve this problem?
use the IMEI number, except for the occasional high-level tracing, it ends up being stored as latent
data. Handset manufacturers need access to these IMEI numbers, and smaller handset
manufacturers do not have this access. This results in a duplication of IMEI numbers or no IMEI
numbers at all. This makes it very tough for the government to enforce a regulation that mandates
an IMEI number for every phone. Furthermore, there are about 500 million active phones, and
this is discounting phones that are duplicated or have no IMEI numbers.
Instead, the act should ensure that defective phones do not come in at all. You are right in saying
that there are more regulations put in place for imports and the process now takes 3 to 4 months.
In our experience, we were trying to import Xiaomi, whose phones are limited in supply. By the
time Xiaomi was awarded a permit, the supply was redirected to other countries and the launch
was cancelled. In this time-sensitive industry, which has a short life cycle, having unpredictable
permits make life difficult for handset manufacturers.
Furthermore, the creation of a single ASEAN market extends to mobile devices and a provision for
every phone to have an IMEI number is not practical. Moreover, it is very time consuming for the
telco to consistently check against the database.
Hotman Simbolon (Citi): The question is related to customer protection in the telephone industry.
When fake SMSes are reported, the police will attempt to track the sender through IMEI numbers.
However, often times, this IMEI number is duplicated or does not exist. It feels like the telecom
industry does not care for customer protection even though it is important in this environment.
What are your thoughts on this?
Using the IMEI number for tracking purposes is ineffective. This is because illegal phones that
pass through the border without meeting the standards typically do not have IMEI numbers. This
is especially for low-end Chinese phones that are used widely in Indonesia. A better approach is
to put in place a better border control mechanism that ensure that imported phones comply
with the standards.
Hotman Simbolon (Citi): The limits imposed on mobile phones in Indonesia are not applicable
overseas and this sometimes results in excessive payments. Is it possible to develop a network like
MasterCard where all the ICA industry members operate in a single regulated network that can be
used directly overseas?
Your phone has two balances, reload and mobile money. In Indonesia, the central bank explicitly
states that your reload balance is not allowed to be used as mobile money and that profits
cannot be made from mobile money. Your question on roaming fees refers to reload money. In
November, Indostat is planning for all our products to have only 1 roaming partner overseas.
While this is a gamble, it provides leverage for us to negotiate a fixed maximum amount and
have greater control over customer experience and to avoid bill shocks. Currently, a lot of
roaming occurs between operators here and in other countries, and typically, we can only
achieve one good deal with the partners and have to pay full rates for the remaining. While the
difference is substantial, the customer sometimes choose the expensive roaming partner based
on recommendations by their friends.
Eddy Thoyib (Mastel): As the chairman of ATSI how do you see the trend of the Over-the-top
content (OTT) business and the decline of the telcos core business? Is there any plan from ATSI on
how to protect you and other telcos from this declining trend?
Given that members all have different positions on this issue, it is difficult for me to provide a
statement that is representative of ATSI. But there is consensus in that, as owners of the
infrastructure, telcos should be given a share of the revenue from OTT ads and that the
government should be a facilitator of giving telcos an equitable position on OTTs and their space.
Since four months ago, all the operators in ATSI have been approached by content owners who
say that operators should not push ads at the top and bottom of the mobile device since they
are already making revenue by selling ad spaces.
At Indostat, we believe that traditional voice and SMS mechanisms have disappeared as an
internet IP-based voice like Skype theoretically can have better quality than a circuit switch
connection that is technologically limited. Indostats fund and incubator ensures we are part of
this trend. One of the more successful companies who is also our partner, Softbank, does not
receive their valuation and revenue from the telco business and instead, rely on other income
streams. This mindset shift is important for Indostat, but unlike Softbank which started off as a
software company that bought over a telco, Indosat is a telco company with telco people that is
owning that space.
Dhenu (idEA): Currently, we see that telcos provision of mobile wallets is facing resistance from the
bank. How do you think the telcos model helps Bank Indonesias national movement on using noncash?
Although the banks seem to be in disagreement to push for this, to achieve the cashless society
vision, the different stakeholders need to be open to discussing the use of mobile money to drive
GDP. Instead of transferring funds through the post office, it is now transferred through smart
devices. In response, banks are now saying that as long that it is only used as a delivery mechanism
and the money sits within the bank it is fine. We all know that central banks around the world are
conservative institutions and rightly so as they manage the core activity in every country, which is
money. Which is why in these kind of activities, I push the idea of banks being more open.
Kathy Santillo (USABC): This year, as a result of our annual discussion with the ASEAN Economic
Ministers, we signed on a SME Business Alliance. In collaboration with USAID we have done
workshops throughout ASEAN countries. In 2015, we are looking at putting together an SME Online
Academy and HP is one of the leaders of that initiative.
taxes or other taxes on connection, other special taxes, for example tax on mobile operators gross
revenues.
In 2011, a study in 111 countries showed that the proportion of Total Cost of Mobile Ownership
(TCMO) accounted for by tax had increased to an average of 18.11% (Deloitte/GSMA 2011, Global
Mobile Tax Review). Handset costs act as a barrier to the benefits of mobile usage and taxes
constituted 23% of this cost on average. In eleven countries, tax constituted over 40% of the handset
cost.
Indonesia currently has 317 million mobile connections, 29.3% of which are mobile broadband. With
the right regulations in place, we expect mobile broadband to account for 70.3% of a total of 436
million connections (GSMA Intelligence, Indonesia data Q2 2014). However, the governments plan to
introduce a 20% luxury tax on mobile devices will increase the cost of device acquisition and will hurt
the lower income consumers. It is also a barrier to access to mobile services.
Lowering handset taxation will increase mobile penetration and mobile broadband adoption. The
Kenyan government demonstrated this when they removed the 16% VAT on mobile phone handsets
in 2009. After the removal of the VAT, handset purchases have increased by more than 200% while
mobile connection penetration has increased from 50% to 70% of the population in Kenya since the
beginning of 2009.
Airtime taxes also hamper usage and mobile operators investment. In 2009, the Croatian
government imposed a 6% tax on mobile gross revenues related to voice and text messages. This
increased the consumer taxation as a proportion of total cost of mobile ownership to 28%. The next
year after that, Croatia suffered the first ever fall in voice and text message volumes. Falling revenues
and reduced demand led to a reduction in investment in network expansion.
Reduced access to mobile phones as a result of higher luxury tax may have negative impacts on
economic growth. A study showed that a 10% increase in mobile penetration can increase the GDP of
a country by 1.38%.
A 2014 study showed that when mobile taxes were reduced, the short-term loss in government
revenues was quickly recovered in the medium term due to growth of the tax base (GSMA/Deloitte
2014, Mobile taxes and fees A toolkit of principles and evidence).
Government should align tax policies to these key principles:
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in their market or territory. Products bearing CE mark cannot be stopped at customs and can freely
travel into the EU and within the EU. In the EU, market surveillance and market enforcement is the
responsibility of each member state. Market Surveillance Authorities do random compliance checks
AFTER products are already placed on the market. This is opposite to a typical approval regime where
product compliance is verified BEFORE entering the market.
In the US, most of the products enter the market based on the Declaration of Conformity. Non-radio
and non-computer peripheral products will go through a verification process while radio-based
products will go through certification process. In the certification process, test reports are sent for
reviews and then grants are provided by the regulator. Telecom products with a declaration of
conformance do not need to be further reviewed by the regulator. Test reports from any accredited
test labs are based on ISO 17025. As part of the importing process, the importer completes a FCC 740
Form. In the US, importers are responsible for the products. The FCC Enforcement Bureau as well as
the Authorization lab investigate reports of non-compliant products being imported, as well as
reported cases of interference.
In Singapore, there are products are approved through different registration schemes depending on
the type of product and their likelihood to cause interference. For post market surveillance in
Singapore, IDA may require the supplier to submit the test results or evidence of equipment
certification as proof of conformity with the applicable IDA Technical Specifications.
Many companies operating in Indonesia today face challenges in complying with regulatory
requirements. The examples provided from the EU, US and Singapore illustrate how improved policies
and procedures have been adopted internationally to enhance the ease of doing business while
ensuring that safety and compliance concerns are still adequately addressed. These are examples that
regulators in Indonesia can study and model after so that it can improve the overall business climate
in the country, and thus help attract more investments into Indonesia. Improved processes can also
allow consumers in the market to have faster access to state-of-the-art technology rather than be held
up by backlog of regulatory approvals
Q&A
Nies Purwati (Qualcomm): When investors come to Indonesia and find problems in realizing their
investment, is there any way for them to communicate these problems to BKPM? In order to
accelerate the problem-solving process, can BKPM establish a forum to facilitate discussion
between investors and related ministries/agencies?
Nurul Ichwan (BKPM)
In the investment realization period, investors might face some problems. As long as they submit the
information and seek the assistance of BKPM, BKPM will provide support in solving those problems.
There are two approaches in providing the support:
i)
BKPM will try to understand the real problem. This is important as a reference for other
investors who might face similar problems during the implementing stage of investment.
ii)
BKPM will communicate the problem to the related ministries to find solutions. For this,
the Deputy Chairman of Investment Controlling & Realization will invite investors and
relevant ministries.
Agung Yudhawiranata (Google Indonesia): FDI are focused in Java. Is there any program or plan
from BKPM to help spread the FDI?
Surendren Velappu (HP): It is a fact that ICT investment in Indonesia is going down. In general,
Indonesia is not of interest in the global ICT supply chain. If Indonesia wants to attract the global
ICT supply chain to invest in the country, there must be some fundamental prerequisites. The most
important is having a stable regulatory environment.
Right now it is difficult to find a way to market Indonesia. There is no clear regulatory environment.
ICT investment is not like multi-billion dollars oil and gas investment, they are generally small but
of high value. How can BKPM influence the regulatory ministries to differentiate the ICT
investment against other investment in the natural resources processing industry?
Nurul Ichwan (BKPM)
BKPM is under the Coordinating Ministry for Economic Affairs. There are inter-ministerial meetings
to discuss business sectors to be opened or closed for foreign investment and the impacts to the
economy of Indonesia.
Telecom tower is an example. It has been closed for years but still there is no domestic investment
coming to the sector. But it is still closed until today because it is a sensitive area.
As technology is moving very fast, a country like Indonesia which is not yet advanced in technology
needs to protect the interest of the country while at the same time develop the readiness of
Indonesian players. We need the development of ICT but at the same time we dont know what we
are going to do to protect our people in the fast-moving sector.
The closing of certain business sectors should not always be seen from the economic equation but
also from the perspective of readiness.
Ilham Habibie (DeTIKNas)
In the coming six months, DeTIKNas and other stakeholders will start the implementation of the
Indonesia Broadband Plan (IBP) in 5 selected regencies as pilot projects.
Detiknas welcomes companies that want to take part in the discussion on the implementation of the
Indonesia Broadband Plan.