Operator details

Form only to be used for HP agents.

(Contact details)
Target Instance
Champion's Name
Name of the champion for the delivery. Mandatory.

HPSM Training Attendance

Do you testify you attended the HPSM training in line with the profile you
request below ?

E-Mail Address
Must be exactly the primary address of the HP agent as in People Finder.

Time Zone
Customers
i. Setup for specific access to a fixed number of companies: put HP|<company
code1>|<company code 2>|...
ii. Setup for shared agents : Put SHARED_CUSTOMERS
iii. Setup for Shared agents with visibility to data privacy companies : Put
SHARED_CUSTOMERS|<data privacy company 1>

Service and Incident Mgt Profile

MS INITIATOR allow only to create interation.
MS REVIEWVER allow only to read interaction/incidents.
MS HELPDESK TECH allow full access to interaction/incidents.

Problem Mgt Profile

MS INITIATOR only to create Problem Tickets,
MS REVIEWVER only to read Problem Tickets,
MS PROBLEM MANAGER to manage Problem Tickets,
MS ROOT CAUSE OWNER to work on Problem Tickets,
MS TECH to have full access to Problem tickets.

Config Mgt Profile

MS REVIEWER:you can only see Cis
MS COORDINATOR: you can totally manage CIs. Need an approval from HP
manager, or customer ADM or needs to be a Delivery Lead

Change Mgt Profile

Profile to fill only if agent not part of any Change group.
MS INITIATOR CHANGE allow to create changes,
MS REVIEWVER CHANGE allow only to read changes.

Change Manager/Coordinator Groups

Being part of a Change Manager groups gives permissions to Manage and
coordinate Change.
Several groups can be specified here with "|" between each group.

Change Supervisor Groups

Being part of a Change Supervisor groups gives permissions to Supervise a
Change (i.e. change the status)
Several groups can be specified here with "|" between each group.

Change Approver Groups

Being part of a Change Approver groups gives permissions to Approve a
Change. Usually Change Manager are also Change Approver.
Several groups can be specified here with "|" between each group.

Operations Management Tasks

Operations Management tasks are scheduled Tasks which can be executed
by an agent. If Yes is selected then this agent will be able to execute
operations management tasks even without any other Change Role as this
will add the Operations Management Task Profile to the Agent

Change Implementer Groups

Being part of a Change Approver groups gives permissions to Implement a
Change. (i.e. change the status)
Several groups can be specified here with "|" between each group.

Incident Assigment/Problem Group 1

Incident Assigment/Problem Group 2
Incident Assigment/Problem Group 3
Incident Assigment/Problem Group 4
Incident Assigment/Problem Group 5
Incident Assigment/Problem Group 6
Incident Assigment/Problem Group 7
Incident Assigment/Problem Group 8
Incident Assigment/Problem Group 9
Incident Assigment/Problem Group 10
Extra Capabilities ?
Query Groups
Business Justification
Please explain Reasons or business need why Requestor requires access to
HPSM with the requested roles.

SRM Fulfillment Group

If the Agent is supposed to be able to work on SRM requests

KM Companies
Allows users to request the addition of new items in the KM Management.
Needs the approval of KM Agent KCS III.
Add or change the company ID you want to belong to.
Contact your tower process lead or ADM to get the right company ID.
Several company IDs must be separated by a pipe character "|".
Example: Company1 | Company2...

Enter new value here.

Leave empty if nothing needs to be changed.

Requested value
EMEA - Shared PROD-1 and RTE
Govindarajan Ramachandran
Yes
govindarajan.ramachandran@hp.com
(GMT+05:30) Chennai, Kolkata, Mumbai, New Delhi

Please clone my profile after user "vu.dang@hp.com"

Please clone my profile after user "vu.dang@hp.com"

Please clone my profile after user "vu.dang@hp.com"

Please clone my profile after user "vu.dang@hp.com"

Please clone my profile after user "vu.dang@hp.com"

Please clone my profile after user "vu.dang@hp.com"

Please clone my profile after user "vu.dang@hp.com"

Please clone my profile after user "vu.dang@hp.com"

Please clone my profile after user "vu.dang@hp.com"

Please clone my profile after user "vu.dang@hp.com"

Please clone my profile after user "vu.dang@hp.com"

Please clone my profile after user "vu.dang@hp.com"
Please clone my profile after user "vu.dang@hp.com"
Please clone my profile after user "vu.dang@hp.com"
Please clone my profile after user "vu.dang@hp.com"
Please clone my profile after user "vu.dang@hp.com"
Please clone my profile after user "vu.dang@hp.com"
Please clone my profile after user "vu.dang@hp.com"
Please clone my profile after user "vu.dang@hp.com"
Please clone my profile after user "vu.dang@hp.com"
Please clone my profile after user "vu.dang@hp.com"
Please clone my profile after user "vu.dang@hp.com"
New User to the AMS-AIS

Please clone my profile after user "vu.dang@hp.com"

Please clone my profile after user "vu.dang@hp.com"

Enter requested action here.

Leave empty if nothing needs to be done.

Requested action

LDSS version: ONB12.5

Example:

Add

EMEA - Shared RTE

manager@demo.com
Yes
test.hp.user@hp.com
(GMT-10:00) Hawaii

HP|DEMO

MS HELPDESK TECH

E-INCSSP-DEMO

LIST OF AVAILABLE EXTRA CAPABI

Capability Word
ContactAdmin
MS.AssignRuleAdmin
MS.AssignRuleUpdate
MS.CM.Template
MS.template
MS.spec.admin
MSereqAdmin
MSereqHPonly
MSereqPhaseAdmin
MS.KMEnabled
MS.RefreshEnabled
MS.notification.admin
partial.key.msg.skip
service catalog
service desk
OCMQ
OCML
OCMO
MS.ChangeManager.Delegation
MSViewCIcompanies

LIST OF AVAILABLE EXTRA CAPABILITY WORDS

Description
Allows save, add and update on contact table from within Service Management and Incident Management
Enable editing (adding, updating and deleting) Workgroup assignment rules and CI groups
Enable updating Workgroup assignment rules and CI groups
Allow the ability to maintain Template Change Record
Gives priviledges to create and update Incident Mgt ticket templates
Gives priviledges to create and edit special instructions (for companies, locations and contacts)
Allows access to administrative data for non-standard entrerprise requests
Allows access to "HP only" fields on a quote
Allows access to phase definition for non-standard entrerprise requests on a per quote basis
Required to use the KM module in order to use KCS
Enables the Auto Refresh feature on the Incident Queue screen (every 5 minutes)
Allows access to the configuration of contact notification exclusions (MS.notifexclusion table)
Allows user to skip the partial key query message in Database Manager. Needed for SRM (Requestor, Approver, Fulfillment)
Allows users to request items from catalog. Needed for SRM (Requestor, Approver, Fulfillment)
Allows access to Service Desk. Needed for SRM (Requestor, Approver, Fulfillment)
Allows access to Request Management Quote applications. Needed for SRM (Approver and Fulfillment)
Allows access to Request Management Line Item applications. Needed for SRM (Approver and Fulfillment)
Allows access to Request Management Order applications. Needed for SRM (Approver and Fulfillment)
Allows a Change Manager to delegate to a Supervisor the right to close the phase "Review and Close" for routine changes
Allows access to "Company" tab into a CI

Agents
access
to HPSM)
* non-HP (that
Agentsrequire
(you need
to specify
an entry in the contacts-Tab as well)
!!! Do not Populate for Super Users and SST Users!!!
Company Code

Contact Name

HP

govindarajan.ramachandran@hp.com

HP (yes/no)
Yes

LDSS version: ONB12.5

Shared Delivery ?

Company Access

KM Companies

No

Pleaseclonemyprofileafteruser"vu.dang@ Please clone my profil

hp.com"

SRM Profiles

SRM Fulfilment (Yes/No)

Please clone my profile after user

Profile for Interactions

Service Mgt Profile

Profile for Incidents

Incident Mgt Profile

Please clone my profile after user "vu.dang@hp.c Please clone my

Profile for Chg Mgt

Change Mgt Profile

Profile for Config Mgt

Config Mgt Profile

Profile for Prob Mgt

Problem Mgt Profile

Please clone my profile after us

Please clone my profile after us Please clone my profile after

Assignment Group 1
Please clone my profile after user "vu.dang@hp.com"

Assignment Group 2
Please clone my profile after user "vu.dang@hp.com"

Assignment Group 3
Please clone my profile after user "vu.dang@hp.com"

Assignment Group 4
Please clone my profile after user "vu.dang@hp.com"

Assignment Group 5
Please clone my profile after user "vu.dang@hp.com"

Assignment Group 6
Please clone my profile after user "vu.dang@hp.com"

Assignment Group 7
Please clone my profile after user "vu.dang@hp.com"

Assignment Group 8

Assignment Group 9

Please clone my profile after user "vu.dang@hp.com"

Please clone my profile after u

Assignment Group 10
Please clone my profile after use

Change Supervisor Groups

Please clone my profile after user "vu.dang@hp.com"

Change Manager Groups

Please clone my profile after user "vu.dang@hp.com"

Change Approver Groups

Please clone my profile after user "vu.dang@hp.com"

Change Implementer Groups

Please clone my profile after user "vu.dang@hp.com"

Operations Management Tasks

Extra Capability Words

Please clone my profile after user "vu.dang@ Please clone my profile after user

Timezone
(GMT+05:30) Chennai, Kolkata, Mumbai, New Delhi

Admin Role

Restricted Approver

Change Template Admin

Release Manager Groups

Release Supervisor Groups

Onboard HP Agent as HP Passport User (Yes/No)