Supply Chain Management in Mother Dairy

Prepared by
Arijit Hawlader (PGP14007)
Avinash Baxla (PGP009)
Swati Khobragade (PGP023)
Somal Kant (PGP043)
Sounak Saha (PGP044)
Swarit Yadav (PGP051)

Raw Material Procurement:

Fresh milk is sourced directly from state level co-operatives and Mother Dairy own
New Generation Co-operatives (NGC). Milk received from individual producer is
checked for all basic quality parameters meeting company specifications &
requirements at respective collection & chilling centers.
Milk is then supplied to the Dairy units through insulated Milk Tankers under
refrigerated conditions to maintain the freshness.
Strict Quality checks are performed for all incoming Milk received at Dairy units.

GMP & Hygiene:

Good manufacturing Practices (GMP) for manufacturing units are a given, they are part
of heritage of producing best quality and safe products. We maintain highest level of

GMP and hygiene requirements for production and handling of safe products for valued
customers and consumers.

Processing:
Our products are manufactured in state of the art manufacturing facilities using
innovative Process & Technologies. The Milk received at the plant undergoes various
processing steps before it reaches to the customer. Process steps include filtration,
clarification, pasteurization, chilling, filling, packing and storage for our liquid milk
category. For other dairy product category, few of the process steps are
homogenization, vacreation, ultra heat treatment, evaporation, dehydration etc.
Cleaning & Sanitation of the processing equipment is ensured using automatic Cleaning
in Place (CIP) systems by applying 5T principles viz. Technology, Time, Temperature,
Turbulence and Testing.
Critical control points (CCP), Operational Prerequisite Programs (OPRP) are identified for
each process using scientific methodology and appropriate control measures are applied
to ensure compliance of Quality and Food Safety requirements.
Process control parameters are monitored, recorded and reviewed as per the Quality
Plan to ensure right product right at first time.
Manufacturing processes are benchmarked against best-in-class standards towards
continual improvement for infrastructure and system requirements.

Packing:
The Filling and packing is considered to be most sensitive operation having appropriate
access control. Zoning principles are applied in these areas to avoid any cross
contaminations in our Finished Product. Online quality control checks (e.g. net weight,
leakages, seal integrity, batch coding, packing material quality, filling temperature etc.)
are carried out and recorded by our Packing In-charges.
Only QC approved and released Packaging materials are used for packing operations.
Packaging material used for our products is with the objective of retaining taste,
freshness and unique natural appeal.

Product Testing & Release:

Finished product is tested for the specified quality parameters of each product category
as per our internal standardized sampling plan and test procedure. Test results are

recorded, reviewed by Quality functions. It is ensured that only good quality product is
released for dispatch and reaches our valued customer & consumer.

Distribution:
Our strength lies in adherence to systematic Process approach in the complete
distribution chain to deliver product with highest quality standards to our customers and
consumers. This includes,
1. Availability of standard guidelines & norms for warehousing, handling, storage and
transportation requirements.
2. Benchmarking of Transportation vehicles for infrastructure and hygiene requirements
3. Benchmarking of CFAs and Distributors for infrastructure and hygiene requirements
4. Benchmarking of Milk Shops for infrastructure and hygiene requirements
5. Monitoring of quality parameters (e.g. hygiene, storage temperature) of the
distribution chain

Merchandizing:
Our products are marketed through a chain of own Milk Shops, retail outlets and mobile
vending units maintaining best-in-class hygiene standards. We ensure that products are
available, displayed appropriately and cold chain conditions are maintained to retain
product quality & freshness.