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Sandra Horma - 5153663

Personal Data
Name:

Sandra Horma

Age:

24

Birth date:

19. April 1990

Sex:

Female

Address:

Tallinn, Harju county, Estonia

E-mail:
Contact telephone:

+372 5626 7989

Level of education:

Higher education (bachelor)

Current job status:

Employed

CV modification date:

18. January 2015

Introduction and aims


If you're looking for a person in your team, who is highly adaptable, analytical and always looking to find the best
solutions for the company and clients, I'm the person for the job.
Basic education
Merivlja Algkool
Period of studies:

1997 - 2003

Secondary education
Tallinna 21. Kool
Period of studies:

2003 - 2009

Higher education
Tallinn University
Major:

Bachelor
2009 - 2014, Sociology

Work experience
03/2014 - Still working
(10 months)
Job description:

Maksekeskus AS

Technical specialist

Creating a surveillance and monitoring system for fraudulent transactions across


different payment channels; managing transactions, their processing and reversals;
Visa and MasterCard fraudulent transactions and chargebacks issues processing
and solutions;
creating a fraud and chargeback prevention guidelines and mandatory principles
for clients; consulting and advising clients on technical issues and solutions,
including adaptation of different platforms across e-commerce and financial
solutions; accounting tasks (database requests, exports, analysis and document
preparation); client surveys (from putting together surveys to statistical analysis of
the results, reports and representation); creating and managing company's
webpage and e-commerce demoshops;

04/2012 - 03/2014
(1 year and 11 months)
Job description:

02/2012 - 04/2012 (2 months)

Job description:

12/2011 - 04/2012 (4 months)


Job description:

10/2010 - 02/2012
(1 year and 4 months)
Job description:
11/2010 - 11/2011 (1 year)
Job description:

03/2008 - 07/2008 (4 months)


Job description:
11/2007 - 03/2008 (4 months)
Job description:
07/2006 - 09/2007
(1 year and 2 months)
Job description:

Eesti Statistikaamet (Statistics Data gathering specialist


Estonia)
Consulting and advising respondents on statistical reports, data submission,
methods and principles of Estonian financial statements, which includes working
with databases across different Estonian financial reporting systems and consulting
based on annual fiscal reports.
In addition, technical advising on data submissions both for end-users and also
within the institutions personel.
Eesti Puuetega Inimeste Koda
(The Estonian Chamber of
Disabled People)

Project managing, which included finding out the clients needs and wishes,
planning the project, survey methodological preparation; data gathering via
electronic channels, quantitative data analysis, including correlation and regression
analysis, survey report conducting; public presentation of the results and putting
together presentations for further use for the chamber employees.
Eesti Statistikaamet

State Official

Census 2011 project data gathering processes coordination, during which I offered
methodological and technical consultation for the project team. In addition, public
information distribution and consultations.
MT Tallinna likooli
lipilaskond

Speaker of the university's student legislative


power organisation

Over 10 000 member student body leading organisations work management,


leading and development planning and representation in judicial authorities.
Vann vannis O

Customer Service Representative

Pannavannid O store representation, providing sales information for clients,


managing communication between suppliers and parent company, presentation of
products and services offered to customers.
Reinthal O

Bartender

During teather and other entertainment events in NO99 and NO99 Jazzklubi
providing customer service as a bartender.
Hiiekivi O

Bartender

Working as a barista in Kehrwieder coffee shops.


Exitfilm AS

Assistant (Service Industry)

Seasonal work in film production company's office, which incuded assisting in film
project set up stage, fullfilling task on film sets and other events.

Expectations for future job


First preference

Information technology

Preferred occupations:

Business analyst

Second preference

Finance / accounting

Preferred occupations:

Financial Analyst

Suitable working time:

Full-time work

Location:

Tallinn / Harjumaa

Language skills
Native language:

The Estonian Chamber of Disabled People


member survey project leader

Estonian

English
Usage:
Finnish
Russian
Usage:
German

Interaction: C1
very good
every day

Production: C1
very good

Reading: C1
very good

Listening: C2
perfect

Writing: C1
very good

Interaction: B2
good

Production: B1
average

Reading: B2
good

Listening: B2
good

Writing: B1
average

Interaction: B1
average
every day

Production: B1
average

Reading: B1
average

Listening: B1
average

Writing: B1
average

Interaction: A2
basic skills

Production: A2
basic skills

Reading: B1
average

Listening: A2
basic skills

Writing: A2
basic skills

Computer Skills
Basic:

CorelDraw, CSS, HTML, JavaScript, MySQL, PHP, Python, SQL, XML

Medium:

Adobe Acrobat, Adobe Illustrator, Adobe Photoshop, Android, Mac OS, MS


Outlook Express, OS X, Postipoiss, Windows 8, Windows Vista / 7

Specialist:

Apple Safari, Gmail, Google Chrome, Internet Explorer, Mozilla Firefox, MS


Excel, MS Outlook, MS PowerPoint, MS Word, OpenOffice, SPSS, Wordpress

Additional information:

Windows, Microsoft Office programmid

Publications
Eesti Puuetega Inimeste Koja (The Estonian Chamber of Disabled People) member survey (2012)
Additional information

Survey of The Estonian Chamber of Disabled People member organisations,


which included feedback on today's situation, future vision and satisfaction,
which was used for creating a development plan.

Tallinna likooli lipilaskonna uuring (2011)


Additional information

A survey conducted among Tallinn University student body, which purpose


was to find out student needs, expectations and input for ongoing project,
including a new building and other facilities and academic organisations.

References
Getter Tiirik

Siseministeerium (The Ministry of the Interior)

E-mail:

getter.tiirik@siseministeerium.ee

Relationship with
reference:

Previous employer

Additional information

A member of the team for The Estonian Chamber of


Disabled People survey

Olga Albrecht

Statistikaamet (Statistics Estonia)

E-mail:

olga.albrecht@stat.ee

Telephone:

+372 625 8440

Relationship with
reference:

Previous employer

Strateegia osakonna nunik


(Strategy Department advisor)

Andmekogumisosakonna
andmekogumistalituse juht
(Department of data gathering
data gathering services team
leader)

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