EMC Diagnostic Tools - EN

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EMC Diagnostic Tools_EN.pdf
12 th of September 2013
BULL INFRASTRUCTURE SERVICES & SUPPORT
EMCDiagnostic Tools Rev.5
Contents
1. EMC Web Sites............................................................................................................................................. 2
1.1 EMC Support web site............................................................................................................................... 4
1.1.1 Knowledge database for incidents and events....................................................................................5
1.1.2 Diagnostic and analysis tools overview................................................................................................. 9
1.1.3 EMC Chatting............................................................................................................................................. 11
1.2 EMC Powerlink web site.......................................................................................................................... 13
1.2.1 Diagnosis and analysis tools overview................................................................................................. 15
2. Log collection and analysis tools............................................................................................................... 19
2.1 Log collection............................................................................................................................................... 19
2.1.1 Log collection for hosts.......................................................................................................................... 19
2.1.2 Log and traces from Swithes............................................................................................................... 19
2.1.3 Log from Clariion (Block mode)........................................................................................................... 20
2.1.4 Log from Clariion (File mode).............................................................................................................. 23
2.2 Clariion Logs Analysis............................................................................................................................... 24
2.2.1 TRiiAGE implementation....................................................................................................................... 24
2.2.2 CAP2 implementation............................................................................................................................. 28
2.3 Host and Switch Logs analysis............................................................................................................... 30
Copyright Bull S.A.S, 2013

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Editor: Philippe Carlot

Translator: D.Jongerlynck
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1. EMC Web Sites

For Bull people which is EMC partner, two web sites are available:
https://support.emc.com/
https://powerlink.emc.com/
To connect onto these two sites, a single user account is needed.
Enter your 'username and password'.
If you are a new user click onto 'Register now'.

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Then to create a new user account you have to fill in the form hereunder, with your Bull
email (xxxxxxxx@bull.net). This action enables access to EMC sites as partner and gives
you specific rights (files and software downloading, technical notes, ...).

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1.1 EMC Support web site

It is recommended to make connection onto EMC new site https://support.emc.com/ rather
than Powerlink as this last one is made to be obsolete.
Once connected you get this fisrt page:

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1.1.1 Knowledge database for incidents and events

Research element may be one error code pulled out from log or entering some key words
(ex. Can't access CIFS on data mover).

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After clicking on the glass icon, you get this page:

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Some filters on the left allow you to tie the result depending on criteria.

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For exemple you can select 'KNOWLEDGEBASE' ...
and add up another limitation for research to 'Celerra CFS' (for exemple) or other, and
so on.

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1.1.2 Diagnostic and analysis tools overview

Note: as seen previously when get connect onto EMC new site https://support.emc.com/
you get this page hereunder, and on the bottom right hand corner you have the 'Product
and Support Tolls' available for diagnostic and analysis.

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Some words about some tools of the list:

E-Lab Interoperability Navigator
This tool is to verify interoperability concerning components of the SAN system.
The customer can access this tool with a free 'customer account'.
If system infrastructure were to change, it is customer's responsibility to ensure that
component interoperability is still valid.
E-Lab Advisor
Logs files analysis and layout for swicthes (Brocade), EMC Grab (AIX configuration) and
EMCReports (Windows configuration).
EMC Grab Utilities
Script to get configuration information from AIX server. Analysis and result is to be done
through 'E-Lab Advisor'.
EMC Reports for Windows
Process to get configuration information from Windows server. Analysis and result is to be
done through 'E-Lab Advisor'.

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1.1.3 EMC Chatting

Chatting with EMC is possible to ask a simple question and get directly an answer or to
download one specific patch not available through one's EMC account.
First step, click onto 'Live Chat'

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Then you'll have to select the subject as seen in the following page...
...presumably you'll have to fill in the form and required fields before to start chatting.

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1.2 EMC Powerlink web site

Make a connection onto https://powerlink.emc.com to get this page and log in (since then
possibly layout has been changed).

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Ensure you are connected as a 'Partner'...

and not as a 'Customer', if not make the change.

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1.2.1 Diagnosis and analysis tools overview

In this section the tools dealt with are EMC Grab, EMC Reports, Triiage and CAP2.
First step to reach them is to click onto Powerlink menu 'EMC Service Partner Web' from
'Partner Ressources' tab.

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You get this new page from which you can select the 'CLARIION' tab...

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and from there you access tools through 'UTILITIES & TROUBLESHOOTING' title and
the menu 'Diagnostic Tolls & Utilities'...

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...hereunder in this page you have the available tools
EMC Grab Utilities

Script to get configuration information from AIX server. Analysis and result is to be done
through 'E-Lab Advisor'.
EMC Reports for Windows
Process to get configuration information from Windows server. Analysis and result is to be
done through 'E-Lab Advisor'.
TriiAGE
Tool analysis for Clariion SPCollect logs.
CAP2
Tool for layout and formatting SPCollect logs

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2. Log collection and analysis tools

2.1 Log collection
2.1.1 Log collection for hosts
EMC Grab and EMC Reports are tools to collect logs on AIX server (EMC Grab) and
Windows server Windows (EMC Reports) about machine configuration.
Tools are available (free access) from ftp sites:
ftp://ftp.emc.com/pub/emcgrab/Unix/
and
ftp://ftp.emc.com/pub/emcgrab/Windows/
or from https sites
https://support.emc.com/
and
https://powerlink.emc.com/
Run the script onto the host (or server) and get back the resulting file (EMC Grab or EMC
Reports) which will be formatted and readable through the E-Lab Advisor tool (see
chapter 1.1.2 to locate and get it).
2.1.2 Log and traces from Swithes

From one station configured with FTP server, make a 'ssh' or 'telnet'connection onto the
targeted switch.
Once connected onto the switch, log on 'administrator' and run the command 'supportsave'.
As a result, the switch is asking for the IP@ of the station (equipped with FTP server) you
are on, and start to collect traces and send automatically them into the current repertory
of the station.

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2.1.3 Log from Clariion (Block mode)

Following instructions must be run onto the two SP of the Clariion subsystem bay.
a) SP trace collection
SP trace collection is backgroung working and needs about 5 to 10 minutes before
completion.
From Unisphere, select 'Generate Diagnostic Files' into 'System' tab.

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Click onto 'Yes' when you get this message
When SP collect is complete you get this message

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b) Transfer SP Collect files onto the station

To get back SP Collect file, select 'Get Diagnostic Files' into 'System' tab.
In the 'File Transfer Manager' page, please select the file to transfer and the
recipient folder located on the station. Then click onto 'Transfer'.
Note:
SP Collect always ended with name extension'data.zip', for exemple:
CKM00102600471_SPA_2011-12-23_09-52-46_222079_data.zip
Maybe there are some SP Collect already existing into the queue, so when you make
transfer onto your station, select the one according to the correct date.

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2.1.4 Log from Clariion (File mode)

a) Nas_checkup
Previously before collecting the logs 'supportmaterials' (from Celerra and VNX file
servers), internal script named 'nas_checkup' needs to be run. For that:
Make a connection on the Control Station
Run the script through the command /nas/bin/nas_checkup
The script will create a list of 'ordered events' depending on urgency and importance
(Informations, Warnings and Errors) along with corrective actions to carry on.
b) Support Materials
Make a connection on the Control Station
run the script through the command /nas/tools/collect_support_materials

To get back the 'support materials' logs on your station, one FTP server as
WinSCP or other is needed.
The 'support materials' is a compress file with '.tar' extension and reside into
the repertory /nas/emcsupport (or depending on Unisphere version, it may be
located into folders /nas/var/log or /nas/var/emcsupport).
It has got this form: support_material_Serialnumber.date_time.tar.gz

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2.2 Clariion Logs Analysis

First step is to download TRiiAGE and CAP2 tools (see chapter: 1.2.1 ).
CAP2 is used for log format and layout, TRiiAGE is only making log for analysis.
2.2.1 TRiiAGE implementation

a) Run TRiiAGE and select the repertory which contains SP Collect logs on your station.
Tick 'Cap Report' (optional) if you want to generate and open automatically easily
readable report when analysis process is over (see sub-chapter 'CAP2 implementation'
to see CAP2 result report exemple). Click onto 'OK' button.

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During the process, a DOS window is opened ans shows analysis in progress. This
operation can take several minutes.

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b) Files generated by TRiiAGE

From 'SP Collect' files (starting with SL7E1100600205_SP... in the exemple hereunder),
TRiiAGE has generated files with '.txt' extension, and CAP2 has generated '.xml' file.
It is interesting (for exemple) to display analysis files like 'TriiAGE_full_Analysis.txt'

and 'mergedlogs.txt' (even if these don't appear in the list above because the
screenshot is too short).
'TRIaaGE_full_Analysis.txt' file contains events sorted by type and date. This way it is
easier to scan occurred events.

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Exemple for disk event like "Soft Media Error":

820 Soft Media Error -----------------------------------------B 08/12/10 09:03:08 Bus0 Enc0 Dsk2 820 Soft Media Error [Bad block] 0 0 5
B 08/12/10 09:03:51 Bus0 Enc0 Dsk2 820 Soft Media Error [Bad block] 0 0 5
A 12/24/10 04:29:30 Bus0 Enc1 Dsk3 820 Soft Media Error [Bad block] 0 0 5
Exemple about data rebuild (following a possible disk failure):
Rebuilds: Starts, Halts, Aborts and Completes ---------------B 08/12/10 09:04:12 Bus0 Enc0 Dsk2 603 CRU Unit Rebuild Started [to 0_0_11 ALU 58]
B 08/12/10 09:04:15 Bus0 Enc0 Dsk2 604 CRU Unit Rebuild Complete [to 0_0_11 ALU
B 08/12/10 09:04:18 Bus0 Enc0 Dsk2 603 CRU Unit Rebuild Started [to 0_0_11 ALU 57]
B 08/12/10 09:04:28 Bus0 Enc0 Dsk2 604 CRU Unit Rebuild Complete [to 0_0_11 ALU 57]
A 08/12/10 09:05:00 Bus0 Enc0 Dsk2 603 CRU Unit Rebuild Started [to 0_0_11 ALU 14]
A 08/12/10 09:05:02 Bus0 Enc0 Dsk2 604 CRU Unit Rebuild Complete [to 0_0_11 ALU 14]
A 08/12/10 09:05:13 Bus0 Enc0 Dsk2 603 CRU Unit Rebuild Started [to 0_0_11 ALU 37]
A 08/12/10 09:05:28 Bus0 Enc0 Dsk2 604 CRU Unit Rebuild Complete [to 0_0_11 ALU 37]
Exemple for spares:
***************************************************************************
CRU REPLACEMENT INFORMATION [CRU_replacement Script]
***************************************************************************
03/11/10 08:23:58 Log starts for SPA.
07/27/10 23:05:29 Log starts for SPB.
08/13/10 07:14:41 Bus0 Enc0 Dsk1 remove 9QJ6PEJ4 add 9QJ7814F
08/13/10 07:15:26 Bus0 Enc0 Dsk1 remove 9QJ7814F add 9QJ6PEJ4 potential hotspare swap
08/13/10 07:23:49 Bus0 Enc0 Dsk1 remove 9QJ6PEJ4 add 9QJ7814F potential hotspare swap
08/13/10 07:24:34 Bus0 Enc0 Dsk1 remove 9QJ7814F add 9QJ6PEJ4 potential hotspare swap
08/29/10 13:01:35 Bus0 Enc0 Dsk1 remove 9QJ6PEJ4
02/13/11 23:43:36 Bus0 Enc1 Dsk1 remove 9QJ6VHJA

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c) Known problem when executing TriiAGE (screenshot)
If you were to encounter this error message, please update 'Framework 3.5' through
Microsoft site or Bull update tool.
Link Microsoft site for upadte:
http://www.microsoft.com/downloads/fr-fr/details.aspx?familyid=333325fd-ae52-4e35b531-508d977d32a6
Bull update tool:

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2.2.2 CAP2 implementation

a) If 'Cap Report' has not been ticked (see 'TRiiAGE implementation' sub-chapter), you can
run it manually CAP2.
For that run CAP2 tool, choose the repertory which contains logs, select the two
SP Collect files together (with 'Ctrl' key), and execute analysis.
When analysis is over one '.xml' file has been generated...

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and CAP2 is opening one easily readable file with events concerning the Clariion disk.

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2.3 Host and Switch Logs analysis

E-Lab Advisor is used to format host logs (EMC Grab & EMC Reports) and switch logs
(Support Save). See 'Diagnostic and analysis tools' chapter to access this tool).
E-Lab Advisor is accepting these kinds of file format
EMC Grab format
: hurricane_2011-11-28-13.33.29_Linux_emcgrab.tar.gz
Support Save format
: Sw_Blade_Jboss_0-S0.tar
Implementation:
Uplaod 'supportsave' and 'emcgrab' files you want to format with E-Lab Advisor.
For that click onto 'uploading' from 'E-Lab Advisor first page

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You get this page. Just fill in the required field 'File Upload' with the button 'Parcourir...'
(Browse) to target the file to format.
Tick 'Email Report' field to get an acknowledgment through email.
Click into 'Upload and Create Report(s) to valid your demand.
Resulting file format:

Extension for resulting files can be .pdf or .html.

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Exemples from resulting extracts

a) Brocade switch
selecting 'Switch Info' tab and cliking onto 'Effective Configuration'...
...leds to the page hereunder, and shows the valid zoning configuration

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b) Host
Selecting 'Server/Array Info' tab and clicking onto 'Host Basic Information'...
leds to the page hereunder...

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...and allows the 'Basic System Information' or other to be displayed.

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Selecting 'Server Array Info' tab and clicking onto 'HBA Information'...
leds to the page hereunder...

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This page is most especially used to verify whether HBA versions (hardware, firmware and
driver) from server are compatible and authorized according to EMC.
In this exemple, EMC has not validated 'Lpe1205-CIOV' fiber card.

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Selecting 'Server/Array Info' tab and clicking onto 'File System Information' leds to this
page...
...and is useful to see if a file system is nearly full or not.

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Selecting 'Server/Array Info' tab and clicking onto 'PowerPath Checks' leds to this page...
...and displays whether PowerPaths are correctly running or not.

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