KNOWLEDGE MANAGEMENT

Course Code:

MMS 209

Credit Units: 03

Course Objective:
Information Systems (IS) enables new approaches to improve efficiency and efficacy of business models. This
course will equip the students with understanding of role, advantages and components of an Information System.
The objective of the course is to help students integrate their learning from functional areas, decision making
process in an organization and role of Information Systems to have a vintage point in this competitive world.

Pre-requisite:
For studying this course a student should have through understanding of information technology and information
system and should know the various technologies used in organization for information flow

Course Contents:
Module I: Information Systems In Business and Decision Support Process in Business
Business Process, and role of Information Systems in Business Processes , Types of Management Support Systems,(
Transaction Processing System, Management Information System, Decision Support Systems, Executive Support
Systems and Strategic Information Systems, Components of Information Systems, Centralized and Decentralized
Information Systems .Role of Information in Decision Making Process, Steps in Decision Making , Levels of
Decision Making , Types of Decision (Structured , Semi structured & Non Structured Decisions ) .
Module II: Knowledge Management Concepts
Introduction to KM, KM myths, understanding knowledge , Types of knowledge, Knowledge management system
life cycle , Introduction to the models of knowledge management . Concept and Characteristics of Knowledge Based
Organizations. Managing Knowledge for organizational effectiveness- Process and Methods; Concept of Intellectual
Capital and Learning Orientation in the Organizations; Knowledge and Role related issues
Module III: KM and technology related with it
Technology behind KM, Implementation of KM in an organizations, Various parameters of implementation, Expert
Systems, various knowledge capturing techniques. Knowledge transfer in e-world and its related concepts .
Module IV: Data warehouse: Architecture to implementation
Introduction to DWH, Data in data warehouse, Architecture of DWH, Data warehouse design, Justifying the data
warehouse, Implementation of DWH, Business intelligence, Data warehouse and MIS Case study on data ware
house to store and transfer knowledge

Learning outcomes:
Upon successful completion of this course, the student will be able to:
Identify and understand role of knowledge to make and organization profitable
Through understanding of various ways for protecting human capital, intellectual capital and structural capital in
business.
Information system and information technology
Understand function of business by learning trends and techniques like DHW & Data mining

Examination Scheme:
Components
Weightage (%)

CPA
5

TP
5

Q/S
5

A
5

ME
10

EE
70

Text & References:

Jawadekar, WS (2009); Management Information System; Tata Mc Graw Hill Publication

Mclead R & Schell G (2009), Management Information Systems; Pearson Prentice Hall
OBrein, JA (2009); Introduction to Information Systems; Tata Mc Graw Hill Publication
Lauden KC & Lauden JP (2010), Management Information Systems Managing the Digital Firm, Pearson
Prentice Hall
Oz E (2009), Management Information Systems, Cengage Learning
Turban E, Earonson J et al. (2006), Decision Support and Business Intelligence Systems, Prentice Hall of India
Fernandz !B & Sabherwal R (2010); Knowledge Management systems and Processes; PHI Learning.