James Nagengast

Summary
Seasoned customer service specialist with background in providing tech support for electronics,
controls, and installation. I take pride in providing friendly customer service with a can-do
attitude and willingness to help at all times. Quick learner and welcome any new challenges
presented.

Highlights

Marketing savvy
Team management
Meticulous attention to detail
Focused on customer satisfaction
Skilled multi-tasker
Proficient in Microsoft Word and Excel

Accomplishments
Continuously maintained an accident and incident-free driving record while delivering high
dollar furniture and electronics
Appointed by direct supervisor to serve as the main point of contact for project inquiries.
Responded to and resolved an average of 10 field service requests per day.
Assisted in training 2 new service technicians.
Creative Problem Solving:
Resolved product issue through consumer testing.
Marketing
Implemented marketing strategies such as designing and printing flyers for advertising
the business and promotions
Protective Services
Applied safety procedures and policies as outlined in Department Safety Manual.
Including vehicle maintenance and inspections.

Experience
Manager, Lead Tech.
January 2012 to December 2014

Performance Air Balancing -Largo, FL

Testing and balancing commercial HVAC systems.
Responsible for driving the company vehicle to and from job sites.
Supervising two other technicians from start to finish.
Reading supplied blueprints in order to complete each job.
Serviced electrical, pneumatic, mechanical and microprocessor controls.
Disassembled units, repaired broken components and restored them to operating
condition.
Analyzed, modified and repaired digital control systems.
Examined heating and refrigeration systems, air-conditioning and air compressors for
signs of defects or malfunction.
Responded to complaints about temperature problems in a timely manner.
Product Technician
February 2010 to January 2012
Aarons Inc. Clearwater, FL
Completed a daily pre-trip inspection checklist before first delivery of the day.
Selected the most efficient routes in compliance with delivery instructions and fuel
policy.
Picked up and delivered product using knowledge of roads, highways and interstates.
Presented customers with bills and receipts and collected payments for goods delivered.
Checked vehicle's fluid levels and tire pressure and scheduled any required repairs.
Established long-term customer relationships through prompt and courteous service.
Resolved customer complaints and adjusted orders.
Operated motor vehicles in a safe and efficient manner, and was presented with an
award for doing so.
Verified loads against shipping papers.
Obtained signatures needed to complete and process all paperwork in a timely manner.
Answered customer questions regarding shipments.
Handled merchandise in accordance with product handling standards.
Verified sales orders before loading and unloading merchandise.
Reported any errors found on delivery documents to supervisor.
Evaluated customer needs and determined appropriate action, referring their questions
to management when necessary.
Loaded and unloaded merchandise at stores and vendor locations.

Computer Sales Representative

May 2009 to November 2009
Office Depot Clearwater FL
Answered customers' questions regarding products, prices and availability.

Emphasized product features based on analysis of customers' needs.

Shared product knowledge with customers while making personal recommendations.
Explained information about all accessories, their value and function to Influence
customer buying decisions.
Computed sales prices, total purchases and processed payments.
Described merchandise and explain operation of merchandise to customers.
Maintained knowledge of current promotions, policies regarding payment and
exchanges, and security practices.
Placed special orders and called other stores to find desired items.
Operated a cash register to process cash, check and credit card transactions.
Replenished floor stock and processed shipments to ensure product availability for
customers.
Sales Representative, Programmer
June 2006 to May 2009
American Cash Machine St. Petersburg FL
Identified prospective customers using lead generating methods and performing an
average of 60 cold calls per day.
Participated in various incentive programs and contests designed to support
achievement of production goals.
Responsible for implementing all business-building and relationship-building
expectations with uniquely assigned accounts and customers.
Took daily inbound calls and key-entered orders, faxes, backorders and credit memos
for assigned accounts and clients.
Assembled, programmed, and tested ATM machines.
Supervised material flow, storage and customer order fulfillment.
Installed protective bracing, padding and strapping to prevent shifting and damage to
items during transport.
Knowledge of UPS and FedEx shipping programs.
Operated shipping system efficiently and accurately.
Resolved service issues in a timely manner, including coordinating and processing
returns.
Received incoming shipments and reviewed contents against purchase order for
accuracy.
Worked at a rapid pace to meet tight deadlines.

Sales Representative
February 2002 to May 2006
Best Buy Tampa and Clearwater, FL
Maintained friendly and professional customer interactions.

Demonstrated that customers come first by serving them with a sense of urgency.
Selling Home Theater and Digital Imaging technology.
Described use and operation of merchandise to customers.
Recommended and helped customers select merchandise based on their needs.
Informed customers about sales and promotions in a friendly and engaging manner.
Offered credit applications upon checkout, converting customers into card-holders.
Received and processed cash and credit payments for in-store purchases.
Verified that all merchandising standards were maintained on a daily basis.
Opened and closed the department, including counting cash, opening and closing cash
registers and completing staff assignments.