New Product Release

Bulletin No:

EXT009

Issuer:

Peter Woodhams

Title:

Extreme Networks Enhanced Warranty

Region:

EU

Extreme Networks
*NEW* Limited Lifetime Warranty
Product Overview
Enhanced Limited Lifetime Warranty reduces Total Cost of Ownership

Extreme Networks new Limited Lifetime Warranty eAHR (express Advanced Hardware Replacement) program is
being offered across the Summit value edge and advanced edge switches.
This new program with enhanced hardware and software warranty including technical support coverage reflects
Extreme Networks commitment to lower the Total Cost of Ownership.
Part codes that benefit from the new warranty are as follows:

Peter Woodhams
European Product Manager

Tel:
+44 7767 230442
Email: pwoodhams@westcongroup.com

New Product Release

Bulletin No:

EXT009

Issuer:

Peter Woodhams

Title:

Extreme Networks Enhanced Warranty

Region:

EU

Enhanced Limited Lifetime Warranty reduces Total Cost of Ownership

Comparison of new and previous Warranty features:

*New* Limited Lifetime Warranty eAHR

Existing Limited Lifetime Warranty

Hardware

Express Advanced Hardware Replacement: Next Business Day Shipment (1)

Advanced Hardware Replacement: 10 Business

Days

Software

Lifetime Software Warranty (2)

90 days

TAC

Technical Support (3)

Not available

Product Coverage

Summit X150
Summit X250e
Summit X350
Summit X450e

Summit X150
Summit X250e
Summit X350
Summit X450e

Term

Product End-of-Support date (4)

5 Years after End of Sale

Entitlement

Original purchaser/end user

Original purchaser/end user

(1)
Extreme Networks will use commercially reasonable efforts to ship a replacement part within one (1) business
day of approval of the RMA by Extreme Networks. Actual delivery times may vary depending on Customer location.
(2)
Extreme Networks shall provide at no additional cost maintenance releases, if and when available, to correct
defects which cause the software portion of the product to not substantially conform with the published specifications
at the time of shipment from Extreme Networks. Updates, if any, which contain upgraded feature sets can be purchased for an additional fee or a maintenance support entitlement can be purchased. Upgrades, if any, can be purchased and are not included in any maintenance support entitlement.
(3)
Customer is entitled as part of this warranty to utilise Extreme Networks eAHR warranty support line via
email, web form or telephone from 8AM to 5PM (Monday to Friday) local Extreme Networks TAC time for basic hardware and software troubleshooting assistance in connection with warranty claims (excluding installation, configuration
and general networking troubleshooting).
(4)
Please refer to Extreme Networks End-of-Life policy [http://apps.extremenetworks.com/services/
documentation/EndofLifePolicy.pdf]

Peter Woodhams
European Product Manager

Tel:
+44 7767 230442
Email: pwoodhams@westcongroup.com