Notes issues and solutions

1. Reconfiguring notes using notes.ini file

1. Open notes.ini file in notes folder-delete all contents after InstallType=6
2. Click on notes icon on desktop and enter the user short ID and server
3. Select ID file in data folder
4. Enter password-next-finish-notes setup is complete.
2. Notes is very slow
1. Rename cache.ndk and log.nsf files in data folder and reconfigure notes
OR
2. Replace cache.ndk from other working system where notes is faster.
3. While creating the new archive and archiving mails and getting
the error"Unable to write the database because database would
Exceed its disk quota"
1. Delete sent and trash
2.Reactivate mail sending options.
3.Create new archive and archive mails
If problem persists
Transfer to server team as mail capped.
4. Viewing any user's server and mail file details
1. Resolve user's name in new memo-right click-show name
details.
5. Freshly configuring more than 1 ID files in the same workspace
1. Configure 1st id file by clicking on lotus notes icon on the
desktop and selecting the 1st ID file
After 1st id file is configured Note down the 2nd users server
and mailbox details
2.Workspace-right click-open database-enter server name-open
mail box-open mail file in the user name

6. Unable to access IBM IN Address book

1. Rename the names.nsf in data folder
2.Reconfigure lotus notes using notes.ini
7. Unable to go to mailbox while clicking on mail in welcome
screen, but mailbox can be opened from workspace.
1. Replace notes design from the respective server
8. While accessing a particular archives or database getting error"The
database has local access protection and you are not
authorised to access it"

1. The archive or database is encrypted using a different ID file and needs

to be decrypted using the same ID file to access it.
9. Encrypting lotus notes databases
1. Database-rightclick-database-properties-encrypting settings
-locally encrypt the database using local encryption
10. Switching between different ID files when more than 1 user
notes in configured in 1 workspace
1. File-security-switch ID-select id file-enter password-enter
11. Problem in working on any databases in the workspace
1. Rename perweb.nsf in data folder and replace the same from other
system where the database can be accessed.
12. Merging the Server copy and local copy databases in the
workspace.
1. Workspace-right click-stack replica icons

13. Blocking the mails from a particular sender

1. Select the mail from the particular sender in the inbox-Tools-Block mail
from sender
14. Not prompting for password, while logging into notes.
Occurs only when the windows and notes password are the same.
1. File-security-user security-uncheck logon to notes using your operating
system login-OK
15. User unable to receive mail from generic id but able to send mail.
Users contractor generic id is not being listed in domino directory. Inform
user to send mail to ID Coordinator/India/IBM and check when user gets
reply from ID Coordinator.
16. While opening the archive database getting error Database is not
fully initialized yet. (It does not contain any views.) You will have to use
Replicate on the file, replication menu to initialize it.
Database is not properly compacted. Decrypt and encrypt using encryption
tool. If not able to Decrypt and encrypt and getting error RRV bucket
corrupted, then the database is corrupted.
17. Getting the below error while reconfiguring lotus notes.

Try configuring the ID file in a different systemstems. If Problem persists,

then its a problem with the ID file. ID file will be locked or password
needs to be reset. Need to contact the server team to unlock the ID file.

18. Changing the default font style in notes.

File-Preferences-User Preferences-Basics-Default fonts-Select fontsRestart notes

19. Getting the below error, while replicating the server copy

Database is not properly encrypted. Decrypt and encrypt the database and
restart notes.
20. Getting the below error, while accessing mails in generic ID

If the problem with some mails, then the sender has checked prevent
copying option in delivery options. If Problem with all mails, then its
problem with the users delegation for the generic ID.
21. Mail in Inbox appears as a blank entry
Click on the Tools menu button, click Preferences.
Click the Message Marking tab, and click Restore default Mail colors.
Click OK.
22. Attachments from external email are received only as a
Winmail.dat file
Attachments from an external e-mail address are received only as a
Winmail.dat file.
Resolution: When receiving a message sent in Microsoft Outlook RTF
format, it will be received in normal message text along with an attached
file named "winmail.dat". This file not a Word rich text file and you
cannot use Word to read it - it is a format MicroSoft calls "TNEF".
The winmail.dat file contains a formatted version of the message (which
this program ignores) and any attached files. WMDecode will scan the
selected winmail.dat file for attachments and save them individually,
defaulting to the original (long) filename.
Click here to download the WMDecode file.

Another resolution is to ask the sender to resend the file using the correct
format.
Cause: Message was sent in Microsoft Outlook RTF format.
23. Notes keeps crashing when using the Address Assistant
Lotus Notes is stalling, running slow or looking at the incorrect server
when sending mail. I also get an error when sending mail from server copy
"unable to find path to server", even though I can send successfully when
replicating. This error can occur when using the Location Document Island
and the Notes.ini has been modified to look up specific address books on a
server.
Follow the solution outline below:
Check the User Preferences.
Click on File > Preferences > User Preferences.
Select the Mail tab.
Remove any Server listings from the Local address books
field and click OK.

24. Unable to open notes.. Getting the below error

Problem with user profile. Create new user profile with administrator rights
25. Unable to open an archive due to exceeded size limit.
Start-Run-CMD
C:\notes\data\archive>nfixup.exe r (After completing the fix process)
C:\notes\data\archive>nupdall.exe r (Exit)
26. Unable to send large size attachments from notes (Getting bounced
back)

Check the LZI compression for attachments in database properties

27. Unable to delete some calendar entries in All Calendar entries

1. All Documents-select the calendar entries-follow up-remove flag
2. Rename or delete bookmark.nsf, cache.ndk, log.nsf and reconfigure
notes and replace design of server copy
3. Select calendar entries-tools-calendar cleanup-select date option.
28. Unable to open any mails, getting error File cannot be created
1. Reconfiguring notes will resolve this issue
29. Viewing hidden files in Lotus Notes
1. Press Shift+Ctrl and double click and open the database and go to view
Hidden files will be listed with $ symbol.

30. Getting below error while replying to internet messages.

1. Uncheck SIGN option while replying.

31. Issue related to SAMETIME (Lotus Notes 8)

Solution Steps
Disable the Voice Chat options in Lotus Notes 8
Path

Select File->Application->Application Management

/opt/ibm/lotus/notes/framework/shared/eclipse
While Opening SAMETIME chat History user is getting on Pop up
message .

Solution
Disable the Script in Internet Explorer Advance Options

32.

Solution:
1.
2.

Right click the database > database>replace design

select the default template from the server

Error: File not found or file does not exist when launching Lotus
Notes or trying to send mail (Lotus Notes 7)
Solution: Problem:
33.

When launching Lotus Notes or trying to send mail, the following error is received "File not found or file does not
exist."
Cause:
It is possible that the problem is caused by corruption in the outgoing mail database (mail.box).
Resolution:
1. Close Lotus Notes.
2. Search for the mail.box file on the system (it should be located in the C:\Notes\data folder).
3. Delete the existing mail.box file, or move it to a location outside the Notes folder for backup.
Note:
Any outgoing mail held in the outgoing mail database at this time (i.e. sent, but not replicated) will not be sent.
The original mail, if saved, is still present in the mail database and may be resent when the problem has been
corrected.
4. Restart Lotus Notes. A new outgoing mail database is be created on restart. If the original problem is
resolved, the old outgoing mail database may be deleted.
If the above process has not resolved the original issue, there may be corruption in the template file
(mailbox.ntf) from which the outgoing mail database is created. To resolve this issue you will need to copy this
file from another machine.
1.
2.
3.
4.
5.

Close Lotus Notes.

Search for the mailbox.ntf file on the system (it should be located in the C:\Notes\data folder)
Delete the existing mailbox.ntf file, or move it to a location outside the Notes folder for backup.
Copy mailbox.ntf from another machine into the C:\Notes\Data folder.
Restart Lotus Notes. A new outgoing mail database is created on restart.

34. Determining if your ID is locked out of Lotus Notes mail

and applications
Question:
How do I determine if my ID is locked out of Lotus Notes mail and applications?
Answer:
If your ID is locked out you will see the following message when attempting to access your mail server.

If your ID is locked out you will see the following message when attempting to access any application server.

Restoring access after your ID has been locked out.

In order to restore normal use of Lotus Notes mail and Lotus Notes applications, the Lotus Notes ID must be
unlocked using the appropriate ID unlock tool/process. See Links to Lotus Notes ID Unlock Tools for more details
on this process.
Access to Lotus Notes mail will be restored within 24 hours; access to Lotus Notes applications will be restored
within 48 hours. The unlocked ID will be locked again 72 hours after being restored if the cause of the initial
lockout is not resolved.
If you were locked out because you are not running an ITCS104-compliant Lotus Notes client level, please refer
to the Upgrading the Notes Client page.
If you were locked out because your password had not been changed, you should change your password
immediately when you launch Lotus Notes after being unlocked

35.

When opening the Lotus Notes Its showing this Error

Solution: Pls follow below steps.

File------- security---- user security--- then it is asking password pls give u r current pasword-after that you can uncheck for the following option Login to notes using your oprating
system login--------- click on OK button

36. Error: unable to see the meeting entries in the calendar

Click on Tools -> Preferences -> Calendar & Todo -> Display
Check for the below settings for displaying calendar entries in mail views and try to apply the
same on your machine.
Hope this resolves your issue. Awaiting your reply n have a good day.