CURRICULUM VITAE

Stelica GHEORGHITA
Personal profile
I come with a strong multinational background and a wide experience in Project Management,
Operations Management, Customer Relationship Management, Process Consultancy, Sales and
Training.
My strong suits are the ability to Manage Clients and Teams, to Transfer Knowledge, the Talent to
Coach and Lead and the Ability to Motivate and Develop People and Teams.
For you and your company I am able to Increase Business Results by focusing on Customer Needs
and Expectations, on Short Term and Long Term Objectives and on Team Motivation, Development
and Results.

Professional Experience
Operations and Business Development Manager - RedLine
Customer Operations Manager ERICSSON
Project Manager ERICSSON
Information Security Manager- ACCENTURE
BPO Account Manager - ACCENTURE
Datacom Engineer HUAWEI

Oct 2014 - Present

Jun 2012 Oct 2014
Jul 2008 Jun 2012
Apr 2007 - Jul 2008
Feb 2007 Jul 2008
May 2004 Feb 2007

Achievements

Innovative vision for projects managed and delivered in time, quality and budget.
Leadership and managing skills, good understanding of both corporate and entrepreneurial
environment.
Successfully managing Operations, Projects and Teams.
Provide practical solutions and resolutions in crisis situations .
Define practical steps to meet and exceed customer expectation and satisfaction;
Tracking an Improving Operations Performance.
Successfully Managing and Delivering Projects with up to 10 million Euro Budgets in both National
and Multinational Environment.
Business set-up for a local start-up, setting strategies and creating new business opportunities
Reaching High Customer Satisfaction Rates while Delivering the Projects in Time, Scope, Quality
and Budget.
Generate Sales and Add-On-Sales.
Managed Teams: up to 80 people
Managed Budgets: More than 10 million Euro

Mobile: (+40) 758 141 119

Bucharest 6, Romania
Private e-mail: stelica.gheorghita@gmail.com
Birth: 7th of February 1983

CURRICULUM VITAE
Stelica GHEORGHITA
Working experience in detail
Operations and Business Development Manager - RedLine

Oct 2014 - Present

Formulating and successfully implementing company policies and directing the strategy towards the
profitable growth and operation of the company;
Developing strategic operating plans that reflect the longer-term objectives and priorities for the
Company;
Maintaining an ongoing dialogue with all the Customers;
Putting in place adequate operational planning and financial control systems;
Ensuring that the operating objectives and standards of performance are not only understood but
owned by the employees and vendors;
Closely monitoring the operating and financial results against plans and budgets;
Taking remedial action where necessary and informing all the stakeholders of significant changes;
Maintaining the operational performance of the company;
Assuming full accountability for all company operations;
Representing the company to major customers, professional associations for continuous; business
development.
Building and maintaining an effective executive team and external partnerships.
Customer Operations Manager ERICSSON

Jun 2012 Oct 2014

Monitor and report on the operational and financial performance of the service delivery unit for a
specific customer contract to the RDM & MSIP, based on the WLA requirements;
Maintain Periodic Formal Governance with MSIP to ensure regular update of important activities,
initiatives & WLA KPIs Status;
Initiate and drive improvement plans to correct operational or financial performance deviations
towards a specific WLA;
Initiate and drive improvement plans to correct operational or financial performance deviations
towards the global benchmark and targets;
Responsible to secure WLA are updated and reflecting the global center delivery solution (including
contractual scope changes - costs and performance indicators);
Responsible to establish the necessary OLA to fulfill WLA requirements, secure OLA are updated
and followed by the center;
Responsible for securing 3PP adherence to the delivery requirements as reflect in the contract and
to escalate deviations or improvement needs to the Sourcing organization.
Manage the hand-over of resources, services and activities to the global or regional delivery unit to
fulfill or expand the WLA scope, securing that the required capacity and support infrastructure is available;
Reinforce, establish, support and execute Continual Service Improvement initiatives for the activities
performed under a specific WLA scope;
Working pro-actively to continuously improve the financial and the operational performance of the
delivery units as well as the processes used in our delivery, as part of Continual Service Improvement.

Mobile: (+40) 758 141 119

Bucharest 6, Romania
Private e-mail: stelica.gheorghita@gmail.com
Birth: 7th of February 1983

CURRICULUM VITAE
Stelica GHEORGHITA
CAPABILITIES:
Deep understanding of the managed service delivery business requirements;
Expert in performance and quality management programs implemented in operators daily routines;
Focused on Customer business needs;
Focused on Quality Service Delivery;
Proficient in written and spoken English as a business language;
Project Manager ERICSSON

Jul 2008 Jun 2012

As a Customer Project Manager I was accountable for all activities in the Ericsson project model.
This includes direct and constant communication with strong consultative skills with our customers. I was
responsible for monitoring and controlling project progress and deliveries and focusing on the needs and
priorities of the customer and other important project stakeholders to drive needs with charisma and
courage. This includes:
- creating and maintaining detailed project schedules to manage and track project progress.
- conducting project governance both internally and with the customers.
- early involvement in support of sales and planning phase of the sales process activities including cost
estimation, development of the initial project time line, writing and negotiating statements of work, resource
planning and risk assessment.
Through my business and financial knowledge I was responsible for monitoring and controlling all
project financial in SAP and Clarity, establishing detailed planning and tracking to enable project
stakeholders and sponsors to have clear visibility of project status and financial results.
I was also responsible for risk management throughout the project life cycle.
The projects supported included: Ericsson products, Third Party Partner products, custom development
based on customer requirements.
I've supported the operation organizations KPIs and business targets including identification of additional
business opportunities and driving incremental sales with our customers.
I've managed global teams of junior and senior employees located across the world and I've coordinated
development and delivery of solutions. 've managed 3rd party partners, and suppliers under a single
Ericsson umbrella project towards the customer .
Customers: Vodafone, Orange, Cosmote (now T-Mobile), Governmental Agencies.
Budgets: Exceeding 10 million Euro
Managed Teams: 10-25 Team members

Mobile: (+40) 758 141 119

Bucharest 6, Romania
Private e-mail: stelica.gheorghita@gmail.com
Birth: 7th of February 1983

CURRICULUM VITAE
Stelica GHEORGHITA
Information Security Manager- ACCENTURE

Apr 2007 - Jul 2008

Implementation manager for ISO 27001, Information Security Management System, in IT domain.
- Coordinating the deployment in Bucharest and training the operational teams
- Reviewing the status and taking necessary corrective actions for achieving the expected outcomes within
the established time lines
- Participating actively in field audit
- Reviewing and adjusting the security procedures for local compliance
- Developing Risk Management Plan
- Maintaining and Improving the Information Security Management System
PROVEN ABILITIES:
ability to get to all users' operations and computer facilities.
ability to meet deadlines, frequent assignment changes, periodic heavy workload, rapidly changing
technology, and dynamic business growth.
ability to concentrate on detailed technical tasks for sustained periods of time.
ability to operate computer, printer, copy machine, calculator, other general office equipment, and to record
written information.
ability to communicate with customers, users and vendor representatives in person and on the telephone.
ability to read computer output and printed material.
ability to read complex vendor reference material and written user manuals.
ability to participate in interactive verbal group activities including brainstorming and application design
working sessions.
BPO Account Manager - ACCENTURE

Feb 2007 Jul 2008

Client Relationship Management

Managing The Technology part in Transition Process
Client technology requirements gathering and solution providing
Managing Project Deployments Cost Estimation, Architecture
Continue Value added service providing
Carrying a Managing By Objectives approach in order to meet and exceed targets within assigned
accounts
Interacting strongly with customers at the Senior Management level with support on forming a
relationship for smooth Operations Delivery.
Developing and maintaining account strategies to drive adoption of propper resolutions
Establishing and leading teams of internal and external resources to identify, pursue, and close specific
opportunities
Establishing and maintaining close relationships with the On Shore Organization
Understanding and documenting customers business and IT strategies, priorities, and goals, and
driving prompt resolution of customer issues to ensure high levels of customer satisfaction
Mobile: (+40) 758 141 119
Bucharest 6, Romania
Private e-mail: stelica.gheorghita@gmail.com
Birth: 7th of February 1983

CURRICULUM VITAE
Stelica GHEORGHITA

Datacom Engineer HUAWEI

May 2004 Feb 2007

Equipment lab testing support, including test environment setup, test equipment management and
maintenance
Customer communication and workshops
Bidding support on product technical service related part
Follow up issues that may arise during testing/workshop/bidding activities
Supervising project engineering process, including hardware and software supervision, acceptance test
On site support for site survey, installation or commissioning when necessary
Interface with engineering partner to locate technical problems that may arise during the engineering
process
Responsible for SLM and TLM technical support service to customer or partner independently or jointly
with a technical support team
On site support in case of major or critical problems that can't be solved by customer or local
subcontractor according to SLA
Responsible for handling technical cases on ticket system and keep tracking these problems during the
whole resolving process
Other projects
Senior Trainer

March 2009 Present

Developed Proprietary Training Content for Business Programs including: Sales Training, Project
Management and Coordination, Advance Negotiation, Presentation Skills and Public Speaking, Soft-Skills
Training.
Created a Proprietary an unique Nonverbal Communication Program designed for Business
Professionals, based on the collaboration with psychologists, business coaches, Mindfulness Specialists
and Human Behavioral Scientists.
Delivered Open Business Training Programs for more then 900 participants in over 5 years.
Structured and Monitored Sales Teams Performance based on my own Sales Training Program.
Follow up after my Training Sessions for monitoring the proven practical results for the trainees
Training Programs:
2012- PMP Prep Course
2011- Ericsson Leadership Core Curriculum for PMs
2010- PORPS Methodology for PMs
2008: Train The Trainers Program
2007- ISO 27001 Auditors Course by BSI London
2005- Datacom Network Architecture and MPLS, Shenzen, China
Mobile: (+40) 758 141 119
Bucharest 6, Romania
Private e-mail: stelica.gheorghita@gmail.com
Birth: 7th of February 1983

CURRICULUM VITAE
Stelica GHEORGHITA
Education:

2001-2006 "Politehnica University" Bucharest, Ro

Electrical Engineering

Technical skills:
Computer usage - Windows Suite
SAP
Theory of the Systems
Financial Analysis
Advance Planning
Business Strategy
Advance Project Management
Sales Techniques
Frequent e-mail and internet usage
Language:
Driving License:
Hobbies:

English - fluent. French- beginner

B - clean record, since 2001
Self Improvement, Sports and Biking.

Mobile: (+40) 758 141 119

Bucharest 6, Romania
Private e-mail: stelica.gheorghita@gmail.com
Birth: 7th of February 1983