Documenti di Didattica
Documenti di Professioni
Documenti di Cultura
Marketing Report
for Way Out Bikes
Contents
Way Out Bikes Mission Statement
Assessment Question
pg 3
Introduction
Appropriate Stakeholders
pg 4
Preliminary Investigation
Description of the Investigation
pg5
Gap Analysis
20 Questions that were asked to the Owner
20 Assumption Answers from the Owner
pg 6
Conclusion
pg 7
pg 11
pg 9
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Assessment Question
1. Evaluate current
business strategy
1.3 Report information regarding the effect of IT developments to and appropriate
person
1.7 Write up your finding in a report to the business owner outlining your
preliminary investigations, including a description and gap analysis.
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Introduction
The following document/report lists the appropriate stakeholders at WAY OUT
BIKES (WOBs). It has a write up on our findings outlining our preliminary
investigation, a description of this and a GAP analysis for the owner of Way Out
Bikes. It also includes the 20 hypothetical questions that were asked to the owner
as well as, their responses. This document/report also includes some IT
Strengths, Weaknesses, Opportunities and Threats (SWOT) that were addressed
in this assessment and Comparisons of Operational Practices.
Appropriate Stakeholders
The following information is a list of the appropriate stakeholders of Way Out Bikes.
Owner/Management
The owner/management is
responsible for the: profitability,
longevity, market share, market
standing, succession planning,
raising capital, growth, social
goals.
Investors/Board of
Directors
The investors/board of directors
are responsible for the: Return
on investments and income.
Suppliers
Employee/s
Customers
The suppliers
are responsible
for the:
products and
services used
in the end
product for the
customer/s and
equitable
business
opportunities.
The employees
are responsible
for the: Rates of
pay, job security,
compensation,
respect, truthful
communication
Value, quality,
customer care
and ethical
products
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Preliminary Investigation
At the beginning of this Preliminary Investigation we were informed that Way Out
Bikes wanted to acquire an information system for their business. Along with
acquireing an information system for the business, the company prides itself on
its dedication of specializing in helping customers select exactly the right bicycle
for their needs and lifestyle. Together with priding itself on dedication of
specializing in customer help, discovered was that WOBs cannot compete on
price with mass merchandisers. However, they are striving to offer their
customers something more priceless, value and expertise. This list was what was
assessed in the Preliminary Investigation.
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Gap Analysis
No
Users: Unlimited
Employees paid/month: 1 for free
File storage: 1 GB
Bank feeds: Yes
Bank transactions reconciled:
20/month
Invoices: 5/month
X
X
Bills: 5/month
Auto superannuation
Multi-currency
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Yes
Users: Unlimited
Employees paid/month: 5 for free
File storage: 5 GB
Bank feeds: Yes
Bank transactions reconciled: Yes
Invoices: Yes
Bills: Yes
No
X
X
Auto superannuation
Multi-currency
Users: Unlimited
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NO
X
X
X
X
NO
X Advanced Inventory: Manage inventory, purchasing and supply-chains
X Consolidated P&L: Provide a P&L statement summary
X KPI report builder: Provides KPI reports
After the trial period you can opt for the $180 the X-Large Plan, which provides
companies with the option of;
Xero offers a long-term cheaper accounting system than the SAASU system.
However, SAASU provides more accounting option to business owners,
especially the X-Large Plan. As you would have discovered from the list above,
both programs are designed for small to medium businesses, which means they
will both do the job adequately for Way Out Bikes. Consequently, the decision of
which program to go with will rest with whether you want more features for a
higher price (SAASU) or less features for a lower price (Xero)?
To let the reader of this report know what was said in the questions to the
owner section, selected is a number of questions that were asked,
(Hypothetically) to the owner of WOBs.
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Q10 Do you know of any important feature that exist within this industry?
Q11 Do you know what strategy your competitor is doing to gather buyers?
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Q1
Possible assumption could be; Capital equipment, skills of individual
employees, patents, finances, talented managers.
Q2
Possible assumption could be: they have experience working in a childcare
centre which could help with attending to children, or they have an expertise
with select exactly the right bike for the right client.
Q3
Possible assumption could be: that we seek to provide customers with value
for money and deliver expertise advice in the field of bikes and bike ware.
Q4
Possible assumption could be; Yes, as we will struggle to outperform them in
the short term financially lower costs on merchandise, but we can outperform
them in our knowledge of bikes and bike ware.
Q5
Possible assumption could be; Yes, if the person purchases the bike from
them they could do that for a certain duration of time?
Q7
Possible assumption could be; Yes, it is ready to adjust to future trends that
may occur in its lifetime. How we will do this is by obtaining up to date
information/statistics about the organisations strengths, weaknesses and
performances. Obtaining this information will highlight the critical issues that
the organisation faces and what its strategic plan must address.
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Q8
Possible assumption could be; Yes and we would be open to many other new
and innovative ideas that would lead to the long term success of the
company.
Q9
Possible assumption could be; Yes they can offer cheaper prices on their
bikes.
Q10
Possible assumption could be; Yes, everyone that comes and buys a bike is
genuinely concerned about their health and wellbeing and feel that this will
help improve their way of life.
Q11
Possible assumption could be: Yes, they are using the strategy of selling their
products for a cheaper price than Way Out Bikes.
on merchandise. The Opportunity is that they could find distributors that offer
lower prices on their merchandise. The Threat here is that you could
jeopardise the quality of product by sorting for a cheaper option of bikes or
bike wares.
Q5 Could the organisation go one better than its competitors in key
performance areas, such as offering the option to also service/repair
bikes of customers for a free or a lower cost than they would for a normal
person who is getting their bike repaired?
Possible assumption could be; Yes, if the person purchases the bike
from them they could do that for a certain duration of time?
Fifth SWOT Analysis: The Strength under this circumstance is that the
company is trying to outperform their competitors in services, such as free or
at a lower rate bike repairs, which could convert to more sales. The
Weakness in this case is that offering a free or at a lower rate could not cover
the cost of labor. The Opportunity here could be to offer a one off free or at a
lower rate bike repair for their first bike service, if the buy a bike from their
shop. Then after giving that option charge them the standard rate for a bike
service. The Threat here is that other companies could offer the same
option/service to their customers.
Q6 Do you know what drives the competitor to provide customers with
lower priced bike ware?
Possible assumption could be; Is that they can purchase more stock, as
they are turning over more stock, because they can sell their product at a
lower price. Thus making more money/profit in the long term, which is
the ultimate goal. This is what could drive the competitors to provide
lower prices to customers.
Eighth SWOT Analysis: The Strength is that the company is open to many
new and innovative ideas that would lead to long term success. The
Weakness is they may get court up in bad innovative ideas that dont lead to
long term success for the company. The Opportunity here is that the
company can become very successful if they choose the right new and
innovative ideas for the company. The Threat is other companies could take
the same approach and they do not choose the wrong ideas and we/Way Out
Bikes do and we loose time and money and they do not.
Q9 Do you know what your competitors capabilities are compared to
your?
Possible assumption could be; Yes they can offer cheaper prices on their
bikes.
Ninth SWOT Analysis: The Strength is that Way Out Bikes know what the
competitors capabilities are compared to ours. The Weakness is that we/Way
Out Bikes cannot compete with their cheaper prices. The Opportunity could
be to offer them something extra that isnt costly to the company, such as
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tailor making a bike program that is suitable for the individual. The Threat is
that other companies could provide the same service and then you do not
have anything special to offer customers.
Q10 Do you know of any important feature that exist within this
industry?
Possible assumption could be; Yes, everyone that comes and buys a bike
is genuinely concerned about their health and wellbeing and feel that
this will help improve their way of life.
Tenth SWOT Analysis: The Strength is that Way Out Bikes (WOB) know
some important features that exist within the bike ware industry. The
Weakness here is that they do not mention other important features for
example, they dont say that knowing some basic road rules is an important
feature within this industry. The Opportunity for WOB could be to make up a
book with important facts about cycling. The Threat is people may not read it
and may get hurt from not knowing some basic road rules.
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Conclusion
The document/report listed the appropriate stakeholders at WAY OUT BIKES
(WOBs), for example the stakeholders included people such as employers and
employees. However, it was not limited to just employers and employees it
extends to other stakeholders such, the owner and customers. Along with listing
the appropriate stakeholders at WOBs, it critiqued the preliminary investigation.
This involved acquire an information system for their business. After the
preliminary investigation a description of this was given. Next discussed was the
GAP analysis for the owner of Way Out Bikes, this involved two companies the
first, was Xero and the second, SAASU. The both of these software accounting
programs had their pros & cons, for example Xero offered a long-term cheaper
price to install and maintain. Whereas, SAASU offered a product that had more
accounting tools to use. Followed by the accounting software analysis, was the
10/20 hypothetical questions that were asked to the owner as well as, their
responses. Some of the questions asked were What resources are contributors
for the organisation/Way Out Bikes production process? As well as, What
knowledge and skills do your employees have that can be seen as
exceptional, expensive to imitate/replace and incapable of being substituted?
And finally, Do you know what strategy your competitor is doing to gather
buyers? This document/report also includes some IT Strengths, Weaknesses,
Opportunities and Threats (SWOT). For example, the SWOT analysis response
to question 1 was the Strength was that it focused on contributors of the
organisation. The Weakness for this assumption was that it is restricted to only
resources from contributors. The Opportunity for this assumption is that it could
be made available to more contributors. Finally, the Threat is that if open to more
contributors it may weaken the resources for the organisation. As a conclusion
the report finished with looked at Comparisons of Operational Practices. One
comparison used from WOBs was their expertise in the field of bikes and bike
ware to other companies.
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