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Vento
2721 Stonebridge Drive
Racine, Wisconsin 53404
(414) 745-0783 – Cell
ryanvento@live.com
Objective: To obtain a position that allows me to utilize my skills and talents to assist in furthering the
success of your organization. My clear my objective is to meet yours.
1999 – 2006
Contract Issue Team Leader
• Responsible for the distribution of work and monitoring mini team’s personal queue.
• Partnered with other Team Leads to ensure the entire department achieves daily deadlines.
• Attended meetings as a subject matter expert, and gave recommendations to management on how to achieve
daily objectives with little business disruptions.
• Responsible for handling, problem solving, and distributing high profile cases that filtered to my mini team.
• Resolved mishandled files with IMOs, Account Representatives, and management.
• I have mentored employees and developed unique way to increase productivity within my team.
• Served on the New Business Quality focus group, which was comprised of senior to mid-level management, to
research and discuss areas of opportunity and how to “tweak” existing work-flow to help accommodate the
needs of our internal and external customers.
• Attended Key Office Personnel (KOP) meetings to meet with customers to enhance business relationship.
• I also was a tour guide during KOP meetings.