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3808
3055 Chavez Ave, Clermont FL 34715 email:
rondhanram@aol.com
PROFESSIONAL SUMMARY AND EXPERIENCE:
Operations and Strategic Management professional with 20 years experience in product & project
management, credit card & statement production, risk management & fraud prevention, compliance
auditing, direct mail fulfillment & presort solutions, postal affairs & regulatory compliance, global parcel
services & logistics, manufacturing, warehouse distribution & inventory control, and procurement.
Excellent communication, analytical and research skills; flexible & adaptable with strong work ethic;
proficient in planning, organizing, problem solving and decision making; effectively manage multiple
priorities. Dedicated and committed to professionalism in a multicultural work environment.
Demonstrated success in leading operational efficiencies, resource utilization, cost management, fraud &
risk prevention / mitigation, customer contact & relationship management, team building, quality
management systems, revenue generation, planning, developing and executing strategic plans.
CAREER OBJECTIVE:
Obtain a management position with an organization where I can utilize my skills, industry knowledge and
experience to improve operational efficiencies, increase profitability, and enhance mutual growth.
PROFESSIONAL EXPERIENCE:
Vice President: Product Management & Mail Terminal Reengineering Nov 2007 – Jan 2009
DHL Global Mail, 2700 S. Commerce Parkway, Weston FL 33331: An $800M global parcel delivery,
courier and logistic services company, primarily servicing B2C and the pharmaceutical industry and
utilizing USPS work share programs for last mile delivery.
• Managed global parcel distribution domestic business unit and achieved 30% revenue growth.
• Achieved on-time implementation and compliance of USPS regulatory changes including postage
rate increases, to optimize available postage discount potential and value added incentives.
• Reengineered Mail Terminal Operations and reduced operations and supplies cost by $5.2M.
• Implemented fraud reduction solutions at 18 sites and reduced $3.4M internal & external fraud.
• Conducted sourcing activities and implemented three-tiered procurement process; reduced $900K
associated cost of maintaining and servicing multiple supplies vendors.
• Managed major accounts to insure customer satisfaction, business retention and growth.
• Developed strategies to reverse downward trending and negative margin accounts to regain 18%
business volume and increased margin on these accounts by 6%.
• Communicated with customers to provide expert advice and timely problem resolution.
• Developed sales and marketing strategies to support sales team and sales quota achievement.
• Prepared and managed RFP, RFQ and Contracts Administration to win and retain customers.
• Prepared and presented monthly initiatives updates to Operation Council & Board Members.
• Conducted due diligence for Merger and Acquisition to grow and diversify business offering.
Vice President: Operations, Sorting Products & Strategic Initiatives Mar 2005 – Nov 2007
Bowe Bell + Howell, 760 S. Wolf Road, Wheeling IL, 60090: A $700M mailing equipment
manufacturing and software engineering company, servicing the domestic and international markets,
including the United States Postal Services.
• Successfully managed product management, supply chain, warehouse & inventory control,
materials planning, market intelligence, manufacturing engineering, pricing, and business
solutions departments to achieve established revenue targets.
• Enhanced procurement and supply chain process and reduced 15% materials procurement cost.
• Implemented Lean Manufacturing and Kanban process and achieved 25% processing efficiencies.
• Implemented product life cycle process to effectively manage product development activities and
resource utilization cross functionally.
• Successfully implemented initiatives to recover and collect $6.8M of 250 days aged account
receivables within three months. Improved payment processing receivables by 15%.
• Delivered presentation on Product Offerings to customers to support Sales initiatives and goals.
• Organized customer symposium to educate customers on new product offering, changes in Postal
Regulations, and getting customers prepared for USPS regulatory compliance.
• Managed Software Annuity business to insure new business growth and continuous revenue flow.
• Worked with Human Resources to implement and manage employee recognition program.
• Collaboratively participated in corporate team to perform gap analysis, technology and efficiency
assessments to improve operational efficiencies.
• Implemented innovative technologies and process improvement strategies and reduced $4.2M
operating cost.
• Reengineered work shifts, equipment configuration and process flows to reduce $4M labor cost.
• Implemented MPTQM and ISO-9000 Quality Management Systems and reduced $2.2M COPQ.
• Implemented Risk Management department to reduce credit card non-receipt fraud by $3M
• Implemented business strategies to diversify product offerings and increased revenue by $26M.
• Conducted M&A due diligence and prepared company for merger and strategic growth.
• Implemented Logistics & Distribution subsidiary to expedite mail and increased $30M revenue.
• Reengineered mail presorting division to reduce operating cost and improve margin by 12%.
• Implemented Employee Incentive Program, thereby reducing operating cost by $1.8M annually
and increasing production by 30%.
• Restructured supply chain and procurement departments; reduced working capital cost and
improved PPV by 12%.
• Reengineered warehouse & inventory control and achieved 25% efficiency improvement.
• Restructured Transportation & Logistics, using 3PL vendors, and achieved $900K cost savings.
Vice President: Production Services, Quality& Postal Affairs Jun 1984 – May 2000
Chase Manhattan Bank, 3 Delaware Drive, New Hyde Park, NY 11042: A multibillion dollar
financial institution, investment banking and major credit card issuer, with mailing & fulfillment
operations in New York and Arizona.
• Managed credit card, statement production and related mailing to insure timely delivery to
customers and improved payment processing receivables by 15%.
• Implemented selective inserting, file base processing and document tracking for statements to
enhance mailing integrity, accountability, customer satisfaction and fraud reduction.
• Implemented in-house Mail Presort Operations and reduced postage costs by $6M annually.
• Implemented credit card commingling process and reduced non-receipt credit card fraud by $8M.
• Implemented PostalOne! Logistics and Tray Management System to mitigate mail perpetration
and further reduce non-receipt fraud for checks and other negotiable instruments.
• Participated in a national coalition with financial institutions and USPS to combat mail fraud.
• Managed warehouse, inventory control and distribution of bank supplies and negotiable
instruments to achieve 99.8% accuracy.
• Implemented quality management system to insure customer satisfaction & reduced $1M COPQ.
• Managed Postal Relations to insure full compliance to USPS rules, regulations, and changes, and
to maximize postage savings that are available through USPS work share discounts.