Int. j. econ. manag. soc. sci., Vol(3), No (10), October, 2014. pp.

595-599

TI Journals

International Journal of Economy, Management and Social Sciences

www.tijournals.com

ISSN:
2306-7276

Copyright 2014. All rights reserved for TI Journals.

Performance Evaluation of Education Using the Organization Excellence

Model (The Enablers): A Case Study of Iran
Seyed Ahmad Hashemi*
Department of Education, Lamerd Branch, Islamic Azad University, Lamerd, Iran.

Seyed Jalal Hashemizadeh

M.A. Student in Educational Research, Islamic Azad University (IAU), Lamerd, Iran.
*Corresponding author: Hmd_hashemi@yahoo.com

Keywords

Abstract

Education
Organization Excellence Model
Teacher Performance

This study aims at evaluating the performance of management education Lamerd city was based on the
Excellence Model. Study is descriptive - survey and the target type are applied. Population consisted of 550
teachers in the school year 2013-2014 is Lamerd city using a stratified random sample of 240 subjects were
enrolled. Instruments included a self-made questionnaire organization excellence model is based on
elements of its validity was confirmed by experts and reliability using Cronbach's alpha 0.81 was calculated.
The results generally showed Lamerd city education in leadership and performance components, business
processes, personnel management, and the situation is not ideal but at policy initiatives and strategies are
adequate.

1. Introduction
Every society needs to realize the goals of their organizations. Among these educational organizations, particularly due to the expansion of education,
and its importance in the development of unique and all-round development of cultural, economic, social, and political community are extremely
important [1].
One of the challenges facing education systems in the new millennium is expected that the quality of education, ensuring beneficiary groups and
ensure that this concept, is [5]. According to the basic mission of the education system the development of these systems is essential for both the
quantitative and qualitative significance. And this is only consistent with the assessment of performance using a variety of techniques will be
possible. One method of evaluating the performance of organizations is EFQM organization excellence model [6]. Excellence Model as a framework
for evaluating the performance and measure the success of the application of modern management systems has been increasing. This model as a
common language to compare the performance and success of organizations is used [2]. EFQM Excellence Model is a non-prescriptive framework
based on nine criteria. Five criteria are "powerful instrument" and four standards "results" are. Criteria "enabler" what does an organization covered
by the criteria "of" what a company earns covers. "Results" disabled "formidable instruments" and "powerful instrument" using feedback from
'Results' is respectively [7]. Organizations of excellence have leaders who have a clear direction for your organization to identify and provide. Hence,
given that the Excellence Model as a systematic framework for evaluating the performance of organizations is [4] According to the characteristics
and quality assessment organization excellence [8] is; this study seeks to answer the question that the city Lamerd Education EFQM organization
excellence using the model is how?
Research has also been done in this area, including:
Rahmati (2007) Raja Passenger Performance organization excellence Model using a 15 by 60 community assessment and data and their data using a
questionnaire in the form of library and field research conducted and concluded that the company's performance score Raja Passenger 32/194 of 1000
points to earn in the various functional areas is indicative of poor performance.
Dashti, M. (2004) Using the National organization excellence in Structural Engineering Company acquired technology can be assessed after the
implementation of this model and improve the company's strengths, identify using Radar Logic Scoring.
Kalomora and Deldan (2006) organization excellence model in a study of 111 Spanish public universities and the results of their study showed that
all factors are favorable conditions enabling the model.
Terry (2005) using the excellence model self-assessment procedure on the fifth public university in Spain based on a study done and has concluded
that the process of self-assessment forms t be done carefully this process can be used as a powerful tool for the continuous improvement of the
standards of positive information collected may be used.
Valjo and Snaho (2003 and 2005) in a research study entitled Improving the quality of psychiatric care in general hospitals in Madrid through
organization excellence Model this results achieved excellence model is a useful framework for identifying areas for improvement.
They have also stated that the 32 criteria that pattern, only one criterion was not used in the evaluation of hospital and the rating of the hospital in
2003, 209 in 2005 and 311 points have been estimated. Muller (2001), using the experiences of excellence approach to assessment has concluded that
the German hospital and the Organizational Excellence Model 1000 rating points between 201 up to 250 earned more hospitals.
Research questions
1 - How is status of leadership and performance management of teachers' education Lamerd city schools to achieve their goals based on the EFQM
Excellence Model criteria?

Seyed Ahmad Hashemi *, Seyed Jalal Hashemizadeh

596

International Journal of Economy, Management and Social Sciences Vol(3), No (10), October, 2014.

2 - How is status of policies and strategies in management education Lamerd city from the perspective of teachers to achieve its objectives based on
the EFQM organization excellence model criteria?
3 - How is status management staff in management education Lamerd city from the perspective of teachers to realize their goals based on the EFQM
organization excellence model criteria?
4 - How is status of resources and participation in management education Lamerd city from the perspective of teachers to fulfill their goals based on
the EFQM organization excellence model criteria?
5 - How is status processes in management education Lamerd city from the perspective of teachers to realize their goals based on the EFQM
organization excellence model criteria?

2.

Methodology

This research in term of purpose is applied and in term of methods is data collection and descriptive - survey. Community - Data consisted of all city
teachers Lamerd to 550 people in the 2013-2014 academic years. Then, using stratified random sampling, 240 students were selected as sample. Data
in this study, the questionnaire will be used to model organization excellence. Validity was confirmed by experts and its conclusion using alpha 0.81
was calculated. Data were analyzed with descriptive statistics.
3.
Findings
Question 1: how is status of leadership and performance management of teachers' education Lamerd city schools to achieve their goals based on the
EFQM Excellence Model criteria?
Table 1. Distribution of the leadership standards
Very
little

following components
According to the mission
and ideals of education
leaders

Frequency

66
27.5

Frequency
Percent

Leaders communicate with

employees and customers
education

Frequency
Percent

Sharing goals with staff and

teachers

Frequency
Percent

Encouragement and
appreciation for teachers to
achieve goals

Frequency
Percent

Availability of teachers and

key personnel when needed

Frequency
Percent

Average

High

Very
much

Average

Standard
deviation

71
29.6

28
11.7

35
14.6

40
16.7

2.63

1.44

2
0.8

11
4.6

18
7.5

87
36.3

122
50.8

4.32

1.86

8
3.3

35
14.6

17
7.1

57
23.8

123
51.3

4.05

1.21

15
6.3

8
3.3

14
5.8

77
32.1

126
52.5

4.21

1.11

11
4.6

24
10.0

15
6.3

57
27.9

123
51.3

4.11

1.17

63
26.3

57
23.8

68
28.3

42
17.5

10
4.2

2.50

1.17

Percent
Key leaders support the
operations of the
organization

Low

The data contained in Table 1 shows that the subjects of leadership and performance criteria at the following expressions have minimal to very much.
The first component (29.6), the second component (50.8), the third component (51.3), the fourth component (52.5), the fifth component (51.3) and
sixth sub-components (28.3) is calculated.
Question 2: how are state Policies and Strategies in Management Education Lamerd city from the perspective of teachers to achieve their goals based
on the EFQM Excellence Model criteria?
The data contained in Table 2 shows that the condition subject standard policies and strategies, the following expressions have minimal to very
much. Below the first component (28.3), the second component (34.2), under the third component (52.1), the fourth component (44.2), the fifth
component (35.0) and sixth sub-components (49.2) is calculated.
Question 3: how is status of management staff in management education Lamerd city from the perspective of school administrators to realize their
goals based on the EFQM organization excellence model criteria?

597

Performance Evaluation of Education Using the Organization Excellence Model (The Enablers): A Case Study of Iran
International Journal of Economy, Management and Social Sciences Vol(3), No (10), October, 2014.

Table 2. Distribution of substandard condition Policies and Strategies

following components:
According to the strategic
planning process

Identification and analysis of

strategic objectives

Standards, Policies and

Guidelines

Frequency
Percent
Frequency
Percent
Frequency
Percent

Alignment of individual and

team objectives and
purposes of education

Frequency

Review and evaluate the

decisions taken in the
organization

Frequency

According to various data to

develop strategies and
policies

Frequency

Percent

Percent

Percent

Very
little

Low

Average

High

Very
much

Average

Standard
deviation

67
27.9

68
28.3

68
28.3

30
12.5

7
2.9

2.34

1.10

22
9.2

30
12.5

67
27.9

82
34.2

39
16.3

3.36

1.16

2
0.8

17
7.1

25
10.4

71
29.6

125
52.1

4.25

0.96

8
3.3

18
7.5

23
9.6

106
44.2

85
35.4

4.01

1.02

4
1.7

27
11.3

45
18.8

84
35.0

80
33.3

3.87

1.05

6
2.5

11
4.6

38
15.8

118
49.2

67
27.9

3.95

0.92

Table 3. Distribution of substandard status of personnel management

following components:
Feedback to staff on
organizational processes

Frequency
Percent
Frequency

Development of staff skills

Percent
Encouraging potential
employees

Frequency
Percent
Frequency

Empowering employees
Percent
Effective and consistent
evaluation of staff
performance
Set operations and
organizational processes
based on the needs of
employees

Frequency
Percent
Frequency
Percent

Very
little

Low

Average

High

Very
much

Average

Standard
deviation

13
5.4

37
15.4

51
21.3

89
37.1

50
20.8

3.53

1.14

5
2.1

40
16.7

85
35.4

62
25.8

48
20.0

3.45

1.05

16
6.7

82
34.2

98
40.8

40
16.7

4
1.7

2.73

0.87

52
21.7

83
34.6

43
17.9

31
12.9

31
12.9

2.61

1.30

85
35.4

72
30.0

42
17.5

27
11.3

14
5.8

2.22

1.20

22
9.2

69
28.8

52
21.7

60
25.0

37
15.4

3.09

1.23

The data contained in Table 3 show those participants at the following minimal standards of employee management to have so much expression.
The first component (37.1), the second component (35.4), the third component (40.8), the fourth component (34.6), the fifth component(35.4), the
Secretary of the sixth component (28.8), is calculated.
Question 4: how is status of resources and participation in management education Lamerd city from the perspective of school administrators to
realize their goals based on the EFQM organization excellence model criteria?

Seyed Ahmad Hashemi *, Seyed Jalal Hashemizadeh

598

International Journal of Economy, Management and Social Sciences Vol(3), No (10), October, 2014.

Table 4. Frequency distribution of resources under the state criteria for participation
following components:
Optimum allocation of
financial resources

Leading technology to
support education strategies

Organization, collection and

proper management of
information and knowledge

Exchange of knowledge and

information

Adjusted assets and

resources to meet the
objectives
Optimum allocation of
financial resources

Frequency
Percent
Frequency
Percent
Frequency
Percent
Frequency
Percent
Frequency
Percent
Frequency

Very
little

Low

Average

High

Very
much

Average

Standard
deviation

37
15.4

32
13.3

56
23.3

62
25.8

52
22.1

3.26

1.35

49
20.4

38
15.8

100
41.7

28
11.7

25
10.4

2.76

1.20

0
0/0

5
2.1

36
15.0

69
28.8

130
54.2

4.35

0.80

23
9.6

51
21.3

86
35.8

60
25.0

20
8.3

3.01

1.08

21
8.8

63
26.3

50
20/8

65
27.1

41
17.1

3.18

1.24

16
6.7

64
26.7

86
35.8

55
22.9

19
7.9

2.99

1.04

The data set forth in Table 4 show that respondents resources and contribute to the following criteria at minimal to have much say. The first
component (25.8), the second component (41.7), the third component (54.2), the fourth component (35.8), the fifth component (27.1) and sixth subcomponents (35.8) is calculated.
Question 5: how is status processes in management education Lamerd city from the perspective of school administrators to realize their goals based
on the EFQM organization excellence model criteria?
Table 5. Distribution of substandard processes
following components:
Necessary and timely
changes in processes

Due to organizational
effectiveness and efficiency

The use of outcomes in

implementation process

Regularly review processes

and corrective actions

Staff guidance in the

implementation process
Comprehensive and reliable
methods to understand the
environmental needs

Frequency
Percent
Frequency
Percent
Frequency
Percent
Frequency
Percent
Frequency
Percent
Frequency
Percent

Very
little

Low

Average

High

Very
much

Average

Standard
deviation

6
2.5

43
17.9

83
34.6

73
30.4

35
14.6

3.37

1.01

57
23.8

78
32.5

65
27.1

35
14.6

5
2.1

2.39

1.06

15
6.3

29
12.1

58
24.2

62
25.8

76
31.7

3.65

1.21

8
3.3

23
9.6

66
27.5

75
31.3

68
28.3

3.72

1.08

52
21.7

83
34.6

43
17.9

31
12.9

31
12.9

2.61

1.30

85
35.4

72
30.0

42
17.5

27
11.3

14
5.8

2.22

1.20

599

Performance Evaluation of Education Using the Organization Excellence Model (The Enablers): A Case Study of Iran
International Journal of Economy, Management and Social Sciences Vol(3), No (10), October, 2014.

The data contained in Table 5 shows that subjects process standard conditions as follows have been minimal to say too much. The first component
(34.6), the second component (32.5), the third component (31.7), the fourth component (31.3), the fifth component (34.6) and sixth sub-components
(35.4), is calculated.

4.

conclusions

The results of this study show that the subjects of leadership and performance criteria at the following expressions have minimal to very much. The
first component (29.6), the second component (50.8), the third component (51.3), the fourth component (52.5), the fifth component (51.3) and sixth
sub-components (28.3) is calculated.
Thus it can be inferred that the two components according to the mission and ideals of education leaders and the availability of teachers and key
personnel when needed in management education city Lamerd no sense.
However, other components are in good condition. The findings of the research results Rahmati (2007), Terry (2005), Valjo and Snaho (2003 and
2005) are not concordant. The results of this study show that the subjects' condition following criteria policies and strategies have been minimal to
say too much. The first component (28.3), the second component (34.2), the third component (52.1), the fourth component (44.2), the fifth
component (35.0) and sixth sub-components (49.2) is calculated. As you can see elements of decisions taken in the review and evaluation, identifies
and analyzes strategic objectives and process of strategic planning than the other components should be considered. The results of this study, the
results of a Dashti Zadeh (2004) are consistent. In this respect, the investigation found improper alignment. The results of this study show that the
participants at the following minimal standards of employee management to have so much expression. The first component (37.1), the second
component (35.4), the third component (40.8), the fourth component (34.6), the fifth component (35.4) and sixth sub-components (28.8), is
calculated. As you can see - it is not an ideal situation, all components of the research question. It shows a city employee management education
Lamerd no sense. The results of this study, the results of a Dashti Zadeh (2004) are consistent. In this respect, the investigation found improper
alignment.
The results of this study show that the subjects' resources and contributions to the following criteria at minimal words have so much. The first
component (25.8), the second component (41.7), the third component (54.2), the fourth component (35.8), the fifth component (27.1) and sixth subcomponents (35.8) is calculated. As the results show the third element of the crime, deploy, collect and appropriate management information and
knowledge to the rest of the components in management education city Lamerd no sense. The findings of the research results Rahmati (2007), Terry
(2005), and Sanko Yet (2003 and 2005) are not concordant.
The results of this study indicate that subjects process standard conditions as follows have been minimal to say too much. The first component
(34.6), the second component (32.5), the third component (31.7), the fourth component (31.3), the fifth component (34.6) and sixth sub-components
(35.4), is calculated. As the results show the working processes of education in the city Lamerd no sense. The findings of the research results
Rahmati (2007), Terry (2005), and Valjo and Snaho (2003 and 2005) are not concordant.

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