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RESERVATION
&
TICKETING
Document control
Security level
Company
Department
Training Services
Author
Reviewed by
Date
Approved by
Date
Version
Date
122010
January 2011
Change
Comment
By
Table of Contents
CHAPTER 1................................................................................................................................. 10
Amadeus Air.............................................................................................................................. 28
Amadeus Availability............................................................................................................ 30
Amadeus Schedule.............................................................................................................. 30
By Neutral Display............................................................................................................ 30
By Departure Time Display............................................................................................. 30
By Arrival Time Display ................................................................................................... 31
By Elapsed Travel Time Display.................................................................................... 31
Amadeus Availability / Schedule Options..................................................................... 32
DIRECT ACCESS ................................................................................................................ 32
Time Table............................................................................................................................. 34
Time Table Display Options ........................................................................................... 34
Flight Information...................................................................................................................... 35
Flight Information Display Options .................................................................................... 35
CHAPTER 5................................................................................................................................. 36
Segment Re-Book.................................................................................................................... 71
Copy / Clone PNR.................................................................................................................... 72
Individual PNR Security .......................................................................................................... 72
Steps to Creating PNR Security Element......................................................................... 72
Read Access (R) .............................................................................................................. 72
Read/Write Access (B) .................................................................................................... 72
No Access (N)................................................................................................................... 73
Options............................................................................................................................... 73
Splitting a PNR ......................................................................................................................... 73
Steps to Splitting PNR ......................................................................................................... 74
CHAPTER 8................................................................................................................................. 77
Amadeus Queues..................................................................................................................... 77
Queue Numbers ................................................................................................................... 77
Categories ............................................................................................................................. 77
Date Ranges ......................................................................................................................... 77
Amadeus Queue types:................................................................................................... 78
Range Code ...................................................................................................................... 78
Queue Count..................................................................................................................... 79
Queue Display options ........................................................................................................ 79
Queue Options...................................................................................................................... 79
Queue Delay ......................................................................................................................... 80
Queue Removing ................................................................................................................. 80
Queue Ignore ........................................................................................................................ 80
Placement in Queue ............................................................................................................ 80
Sending Queue Message ................................................................................................... 80
Travel Information .................................................................................................................... 81
CHAPTER 9................................................................................................................................. 83
Options............................................................................................................................. 173
Transaction Group with QTX Option ........................................................................... 173
Transaction types with QTC option ............................................................................. 173
Query Report....................................................................................................................... 174
Summary Report ................................................................................................................ 174
Daily Report......................................................................................................................... 174
Item Report.......................................................................................................................... 175
Printing Report.................................................................................................................... 175
Transaction Report ............................................................................................................ 175
CHAPTER 13............................................................................................................................. 176
CHAPTER 1
Introduction to Amadeus Selling Platform
The Amadeus Selling Platform is a comprehensive browser-based front office
platform designed specifically for travel agents.
Amadeus Selling Platform (Vista) offers you a graphical interface to the
Amadeus system making it easier for you to sell travel, increase your
productivity and focus on delivering great customer service.
Designed using the latest web technology, the intuitive graphical interface
enables both new and expert users to make the most out of the Amadeus
system.
10
Signing In
To launch the Amadeus Selling Plat form Application, Start internet explorer
and enter the URL (http://amadeusvista.com)
The Welcome page will display as:
Click on
for sign-in.
11
In the Sign-In window, enter your agent sign details and password. Select
the work areas you would like to sign in to and click on sign in icon.
12
13
JI
JJ
JI0402ZM/GS
Explanation:
JI
2345XY
/GS
Duty Codes
AS
CE
GS
PD
PR
RC
SU
TR
Programmer
Space control
Supervisor
TTY reject agent
For each terminal there are six work areas. When agents share a terminal,
each agent can work independently in a different area. When one agent uses
a terminal, that Agent can use all six work areas. The areas are identified as
A, B, C, D, E, and F.
Signing Options
Sign-in entry to the first available area:
JI 0000AA / GS
Sign-in to work area A :
JI A 0000AA / GS
Sign-in to multiple areas:
JI A/B/F0000AA/GS
Sign-in to all work area:
JI * 0000AA / GS
Sign-in with password
JI 0000AA/GS amadeus1
Display the status of work areas:
JD
Re-display the Sign-in message:
JB
Sign-in to Practice Training:
JJ0000AA / GS
Sign-out of the current active area:
JO
Sign-out of the specific area:
JO B
Sign-out of multiple work areas, with the same agent: JO A/C/F
Sign-out of all work areas:
JO *
14
If you have a PNR displayed in a particular area, the system displays the
message PNR Present please finish or ignore. You must ignore or end
transacts the PNR before you can sign out.
The Amadeus system scans all signed-in terminals at 30-minute intervals. If
you have not performed a transaction on your terminal within the last 30
minutes, the terminal is automatically signed out.
JX C
JMB
JM AA
JS
NOTE:
Please dont share your password with any one nor leave a written trace of it,
Sign-out of your account when you leave your desk, Change your password
at least every 90 days, and dont re-use any of your last 12 passwords.
15
Explanation:
8CB2B00F
DOH1A0980
AGY
TM
MOD
SG
DT
LG
TIME
QCAT
ACT
Q
STATUS
NAME
Terminal number
Office id
Pseudo city code as a travel agency
Time since last transaction in this area
PRD for production, or TRN for practice training
Last two characters of agent sign
Duty code
Language code
System time display (24:24hr clock)(12:12hr clock)
Queue category used for agent sign sorting
Active queue
Active category
Status of Sign-in
Name of the first passenger entered in the PNR.
16
Local security
Many of the security features in Amadeus are controlled centrally by the
Amadeus security administrator (ASA). However, the local security functions
in Amadeus allow many of the security features of an office to be maintained
by one or more people in that office. Such a person is known as the local
security administrator (LSA).
The LSA can create and maintain sign banks and security profiles for the
agents in his or her office.
JGA1234AB.DOHQR2104/DUTA-GS/USN-NISHAD
JGA
1234AB
.DOHQR2104
/DUTA
-GS
/USN
-NISHAD
Transaction code
New Agent Sign
(.) Dot and followed by office id
Slash, followed by Duty Code security attribute
Dash, followed by Duty Code (GS /AS / SU)
Slash, followed by Username Security attribute
Dash, followed by User name
JGX1234AB.DOHQR2104
17
Command Recall/History
Command recall is a function that allows you to re-display your previous Entries.
Transaction Code
Description
RE
To recall your last entry
RE2
To recall the entry you made before last entry
The History function tab allows you to view what entries you have made:
System Response:
18
900
6
7
8
9
Tour provider
Surface provider
Other provider
Wholesaler
Office number
The office profile is the security record which controls many functional
features at office level. An office profile record is attached to each existing
office id. Many transactions check the office Profile for security reasons. To
display your own office profile, enter: PV
To display the office profile for another office, enter:
to issue tickets.
19
20
CHAPTER 2
Amadeus Help
Online help contains a detailed description of all the entries that can be used
in the Amadeus central system. Online help is intended to provide you with
the most up to-date support in the use of The Amadeus central system. The
information it contains is immediately updated as soon as functional
enhancement is made to the system. You can display help Information any
time, even before you sign in to the system, by entering: HELP or
HE
You can also access help in the following ways:
- By Subject index
- By Transaction code
- By Quick path
The main subject index provides quick paths to various subjects. For
example, the fares subject Contains over 20 pages dealing with various
aspects of fares. To access the index for the "Fares Subject,
Enter: HE FARES
The index provides a list of all the pages contained in that subject, and how
to get to each page. For Example, to go to the introduction Page,
Enter: GP INT
You can display help on every transaction code used in the Amadeus system.
To request help for A Transaction, enter: HE (transaction code)
For example: HE FQD
To access help pages, you have a choice of quick path entries, which all begin
with: HE
You can find some of these quick paths listed in the main help index, or in the
alphabetical index, or within a page. For example the quick Paths that can be
used to access help on ticketing are:
HE TICKETING
HE TICKET
HE TIC
If you make a mistake in an entry, the system displays an error message. If
this happens, you can Display online help for the transaction Code that you
entered incorrectly by entering: HE/
21
If your error involves a multiple element entry, Amadeus displays the help
page for the first Transaction code used in the Entry. The information in a
help page usually begins with an example of the basic entry you can use for
that application.
A table of contents follows which lists the sections in the page and indicates
how to display them. For example, to move to the section starting on line
106, enter: MS106
HE HE
HE NM
HEPNR NAME
HE STEPS
HE/
HE UPDATES
22
GG
GG
GG
GG
GG
GG
GG
GG
GG
GG
GG
GG
GG
GG
GG
GG
GG
GG
AIS
PCAL ACC
PCAL FUN
PCAL AIR
PCA LH
AIR AIS
AIR QR
AIR LH NYC
CAR
CAR ZI
HTL
HTL SI
NEWS
WEA JNB
APT CDG
COU QA
AMA QA
CODE
23
CHAPTER 3
Encoding and Decoding
Amadeus uses codes to represent locations, companies, and equipment in the
entries you use in Amadeus and the displays that are returned to you
Therefore you need to be able to interpret the Codes you see and use.
Examples:
DAC LON
DAC LHR
DAN RIYADH
DC QATAR
DNS WASHINGTON
DNA EMIRATES
DNE 747
DNH MARRIOTT
DNC AVIS
DAC LAX
DB NYC
DNA GF
DNA 072
DNS US
DAN CHICAGO/N
DAN A /FR
24
Conversion
You can add, multiply, subtract, and divide, as follows:
TO DO THIS
SYMBOL
EXAMPLE
Add
;
DF120;25
Subtract
DF 30-20
Multiply
*
DF 30*3
Divide
/
DF 20/2
You can calculate the base fare, total fare, or sales tax by adding a
percentage to the base fare, or subtracting a percentage from the total. For
both adding and subtracting, the entry is the same: DF370P10
You can use the DD transaction as:
A calendar: To display days of the week, dates, and the number of days between different
dates.
A clock: To display the time at different locations, time differences, and elapsed Flight
times.
To display the day of the week for a specific date in the current year, enter,
For example: DD31DEC
System Response:
FRI31DEC10
To display the day of the week for a specific date in another year, specify the
year, Enter: DD 04FEB 09
System Response:
WED04FEB09
25
DD PAR1335/LAX1720
Explanation:
DD
Transaction code
PAR
1335
/
LAX
1720
To display the date for a specific city, enter, for example: DD SYD
System Response:
SYD Time Is 2049/ 849P on FRI08OCT10
SYD is 10HRS 00MIN Later
To display a date a specified number of days after a given date, enter,
For example: DD 25JAN/30
System Response
WED24FEB09
To display a date a specified number of days before a given date, enter, for
example: DD 25FEB/- 30
System Response:
TUE26JAN10
You can combine the last two entry types to calculate a series of dates before and/or
after the Specified date. For example, enter: DD 18FEB/-7/7/30
System Response:
THU11FEB10/THU25FEB10/SAT20MAR10
To display the number of days between two dates, enter,
For example: DD 14JUL/25DEC
System Response:
164
26
Conversion Options
Calculate Percentage:
Calculate time Difference between two Cities:
Time for Specific City:
Compare Two Cities Time:
Number of Days after Date:
Number of Days before Date:
Day of the week for the Date:
DF 950 P 10
DD PAR/NYC
DD SYD
DD NYC1800/LON
DD 12DEC/27
DD 12DEC/-14
DD 25DEC
27
CHAPTER 4
Amadeus Air
Amadeus Air provides airline Schedule and availability information for flight
that have seats available for sale. Availability and schedule displays contain
flights for airlines that have a sales agreement with Amadeus.
Airlines can have the following access levels with Amadeus:
Access Indicator
Description
Amadeus Access Update
o Real-time schedule information including flight
irregularities is shown in Amadeus principal
displays.
o Seat counts are fully numeric: 9 stand for 9 or
more seats available and any figure below 9
indicates the actual number of seats left.
o Sales will be limited to the sales quota per class
of service indicated by the participating airline.
o Booking action code: SS (seat sold).
28
Access Indicator
Description
Direct Access
o Connects users to the airlines own flight
inventory on a secondary, carrier-specific
display.
o Gives immediate, up to date information on seat
availability, flight schedules as well as flight
information and seat maps.
o Sales are reported to the target airline in a
teletype message sent after EOT.
o Seat sales made are guaranteed (no reject
permitted).
Blank
Standard Access
o Flight schedules and availability are updated
weekly via tape or teletype message.
o Sales reported to the target airline via teletype
message after EOT.
o A booking is considered as accepted after 24
hours unless the airline returns with an
acceptance or a denial message within 24hours.
29
Amadeus Availability
An Amadeus availability display shows all flights with at least one seat
available for sale or Waitlist, for all airlines which have sales agreement with
Amadeus. Based on the transaction code and parameters you use to request
the display.
Amadeus Schedule
An Amadeus schedule display shows all flights operated by all airlines who
submit schedule Information to Amadeus, for airlines that have a sales
agreement with Amadeus, availability status codes are shown for each class
of service, regardless of whether seats are Available, availability Status codes
are shown for each class of service, regardless of whether seats are available.
The schedule display also shown flown flights availability and schedule
displays include flights up To 361days in the future (less for some airlines)
And up to 3 days in the past are stored in the system. Flights in the past are
shown in an availability display without availability status Codes.
The Transaction code for a neutral availability is (AN) or neutral
schedule is (SN).
To request A different type of display, replace AN or SN with any
of the following:
AA or SA
For A display by arrival time
AD or SD
For A display by departure time
AE or SE
For A display by elapsed travel time
By Neutral Display
A neutral display (AN or SN) shows flights departing up to one hour before
the departure time you specify. If you do not specify A time, the display
includes flights departing up to one hour before The current time (for the
current date) or flights departing from 0000 (midnight) on The day of
departure (for a future date).
30
The order of flights described below applies to all types of availability and
schedule display for European Union regulations except USA.
1. Non-stop flights, by departure time (earliest to latest)
2. Direct flights, by elapsed flight time (shortest to longest)
3. Flights with an equipment change en route and connections by elapsed
flight time
31
DIRECT ACCESS
Direct access provides you with direct access to the reservation systems of
major airlines. Using standard Amadeus entries, you can obtain current
information on availability of seats through a real Time link between Amadeus
and the airline. By accessing the airline's reservation system directly, you can
see the last seat available on a flight, without the airline rejecting the
booking after end transaction. Flights can be sold even if they are on request,
or show a waitlist status on other types of Amadeus display. You can see up
to maximum of 26 classes of service in a direct access display. All Amadeus
users can directly access the inventory systems of the Airlines that have a
direct access agreement with Amadeus. Link between Amadeus and the
airline inventory system for 3-minutes only. When you know that the airline
has a direct access agreement with Amadeus, enter the number 1 Followed
by the two-letter airline code.
You can only use the availability-by-departure time (AD) Transaction code.
Enter, for example: 1EKAD12SEPDOHDXB
or
Display Amadeus availability and apply change entry for specific line number
of airline required. For example EK846 on line number 4 of Amadeus Display
Screen, Enter: ACL4
32
System Response:
21
22
EK842
EK844
F9
Y9
B9
Q9
V9
T9
H9
S9
F9
Y9
B9
Q9
V9
T9
H9
S9
K9
0940
0 777
K9
1300
0 777
33
Time Table
Timetable displays can be requested using the following transaction codes:
TA
TD
TE
TN
TN DOHCAS
TN01JULDOHCAS
TNDOHCAS/AQR
34
Flight Information
FLIFO is flight information stored and displayed in Amadeus. It provides the
most up-to-date planned and operational information about a particular flight
both before and after departure. The information available in FLIFO is
provided to Amadeus by the airline.
Flight information is available for airlines that have a sales agreement with
Amadeus. If you request FLIFO for a flight operated by another Airline, the
system displays an error message telling you that flight information is not
available.
You can display FLIFO by specifying the flight number, or with short-cut
entries from the PNR, Availability, or Schedule displays. This entry is used to
display the latest known operational details of the flight.
To request flight information for a specific flight today, enter,
For example: DO QR620
For a specific date, enter for example: DO QR620/12JUL
DO2
DO2
DOBA124/12JAN
35
CHAPTER 5
Passenger Name Record - PNR
A passenger name record (PNR) contains the details of a passenger's
reservation, and other information related to passengers trip. Each PNR
consists of a collection of information items called elements. A PNR can
contain a maximum of 999 elements but it must contain the following five
mandatory elements:
- Name element
A passenger name
- Itinerary element
- Contact element
- Ticketing element
After you have entered the five mandatory elements, you can use an end
transaction entry to file the record in The Amadeus central system. When a
PNR is filed in the system, it is assigned a six- character code called a record
locator which you can use to retrieve The PNR
36
Name Element
The Name Entry Is Used:
- To Insert Names for Individual Passengers into A PNR during Creation
- To Add Individual Name Elements for a Group
At least one name element is mandatory for the creation of a PNR and to end
transaction on a retrieved PNR.
NM1ALMALKI/JAFFER MR
System Response:
37
System Response:
38
NM1ALSAAD/BADER MR ; NM1ALNASSAR/JAFFER MR
System Response:
39
40
Sell Segment
An itinerary element can be a flight, hotel, car or ground transportation
element. Each individual itinerary element is called segment. A PNR can
contain up to99 itinerary elements in the PNR, the itinerary element follow
the Name, and are number consecutively.
- Direct sell (long entry)
- Sell from availability (short entry)
Each time you make a sell entry, the system displays the response as an
element in the PNR with the appropriate action code for the Airlines sales
agreement with Amadeus. When you know all the details for a specific flight,
you can book a seat using a long sell entry. A long sell entry is also called a
direct sell entry. The long sell entry does not refer to an availability or
schedule.
SSQR001B10DECDOHLHR4
or
SSQR001B10DECDOHLHRNN4
Explanation
SS
QR001
B
10DEC
DOHLHR
4 or NN4
When you have availability or schedule display on your screen, you can make
a short Sell segment entry directly from the display.
41
Explanation
SS
1
F
2
SS1F2
System Response:
42
Here are some examples of entries you can make when you want to book
connecting flight in a different class of service:
Example:
1- Book 3 seats in M class on the first segment and Q class on the second
segment, both segments on line 4 of availability display, Enter: SS3MQ4
System Response:
43
Contact Field
A PNR must include a contact element (to indicate where passengers can be
contacted) before you make an end of transaction during PNR creation or
after PNR retrieval. Every passenger in the PNR must be covered by a contact
element. A PNR can contain a maximum Of 127 contact elements & the
contact element consists of the transaction code AP, followed by 1-90
characters of free-flow text. For example, enter: APH- DOH 44483888
Explanation
APH
DOH
44484888
Mobile Contact:
Business Contact:
44
Ticket Arrangement
A ticketing arrangement element, also referred to as a TK element must be
included in the PNR to indicate the status of the ticket Issuance for all
passengers in the PNR. The ticket arrangement element must be present in a
newly created or retrieved PNR before end of transaction is accepted by the
system. The maximum number of active ticketing arrangement elements for
each PNR is 127.
Basic entry for ticket arrangement: TKOK
Where TK is transaction code for ticket arrangement
OK
TL
XL
8, Category C1.
System Response:
45
Received From
The received from (RF) element indicates who has instructed you to make or
update a reservation. The RF Element is mandatory. After you create or
modify a PNR, you cannot file the PNR unless an RF element is Present. The
RF element only appears in the PNR during the current session and is
recorded in PNR history when the PNR is filed at the end of transaction.
The basic received from entry consists of the transaction code RF followed by
the name of the responsible person. You can enter the name in any format.
The RF element can contain a maximum of 69 characters, including spaces.
Basic Entry for Received From: RF MR ALNASSAR
Explanation
RF
MR ALNASSAR
System Response:
46
End of Transaction
When you have entered the five mandatory elements to create a PNR, you
must end transaction to the record in the system. To file and close the PNR,
enter: ET
System Response:
END OF TRANSACTION COMPLETE - (6- Character Record Locator)
Note:
Please cancel all HX segments from the Amadeus PNR.
If failed to remove HX segments from the PNR, airline
may raised the ADMS to travel agency.
47
Ignore Transaction
The ignore entry disregards all entries made during the current PNR session.
During PNR creation, the ignore entry removes any record of the PNR from
the system. Any entries that are on the screen remain until the screen is
cleared. Basic entry: IG
System Response:
-IGNORED-IGNORED-ABC123
When you want to ignore current updates to an existing PNR and have the PNR
redisplay on your screen in its original form without any modification, enter: IR
Canceling
PNR
-
You make the cancel entry (XE) to move single or multiple active elements
from the face of a PNR to PNR history. When you cancel an itinerary element,
a message is sent to the vendor (Air Line, Car, Hotel, etc.).
To cancel Element on line 2 , enter: XE 2
You make the cancel itinerary entry (XI) to cancel all active itinerary
elements of the PNR: XI
You cancel Seat request element on the line 6: SX6
48
Retrieval
The retrieve PNR transaction is used to retrieve and display an active PNR or
to redisplay a PNR during the current session.
A travel agency can retrieve:
- All PNRS for which the agency or another office defined by security has
responsibility
- Containing PTAS that it created
- That other offices in the same chain created
Transaction Code
Record Locator
Transaction Code
Slash followed by name or group name
Transaction code
Slash followed by partial name or alphabet
49
Air Segment
Car Segment
Itinerary
Name
Itinerary Remarks
Ticketing
Passenger Info
Group Itinerary
Several Options
RTH
RTX
RTG
RTR
RTJ
RTF
RTO
RTRRX
RTTN
Hotel Segment
Hotel & Car
OSI & SSR
Remarks
Contact
Fare Element
Option
Corporate Remarks
Active Ticket Number
Transaction Code
Slash followed by the airline code and flight number
Slash followed by the date
Origin and Destination Airport codes
LP/QR001/15DEC-D
LP/QR001/15DEC/DOHLHR
LP/N(M)
MPLM
LP 0
50
System Response:
51
System Response:
C/O ZAFAR
APE-abc@abc.com
System Response:
52
53
ER
System Response:
54
CHAPTER 6
General Remark
The General Remark command is used to load remarks in a PNR, any
Amadeus user that has access to the PNR can read all general remarks.
A PNR can contain a maximum of 127 general remarks, and, each remark can
have up to 124 characters.
Entry: RM PLS MAIL TKTS TO PAX
Confidential Remark
A Confidential Remark is a comment in a PNR that can only be viewed when
the PNR is retrieved in the office where the message was entered.
Entry: RC VISIT IS CONFIDENTIAL
Itinerary Remark
The Itinerary Remark, as its name suggests, is used to add remarks to the
PNR that will appear on the clients printed itinerary. Itinerary remarks added
to the PNR that can be segment associated, and will appear just below their
associated segment of the printed itinerary. They may only be associated to
flight segments however. Un-associated itinerary remarks print at the bottom
of the itinerary below all of the segments.
Entry: RIR LIMOUSINE TRANSFER FROM AIRPORT TO HOTEL/S3
55
Explanation:
OS
EK
VIP COMPANY PRESIDENT
Transaction code
Specified airline specified for the OSI message
OSI text
System Response:
56
SR DOCS QR HK1-P-GBR-1234567-USA-04FEB67-M15DEC09-JACKSON/MICHEL-H/P1
57
SRDOCS AA HK1-----30JUN73-M--SMITH-DAVE/P1
SR
DOCS
AA
HK
1
----30JUN73
-M
-SMITH
DAVE
/P1
SYSTEM RESPONSE:
58
Frequent Flyer
Many airlines offer frequent flyer programs to passengers who travel often on
their airline. These programs vary from airline to airline, each offering special
features to their frequent flyers. Each frequent flyer is assigned an individual
identification number. Some airlines maintain a database with frequent flyer
records in Amadeus containing the following information:
1- Passenger Family Name and Given Name or Initial
2- Frequent Flyer Identification Number
3- Frequent Flyer Priority Number.
Manual Entry:
Transaction Code
Airline code
Dash followed by the frequent flyer number
Slash followed by passenger name element number
SR FQTV QR-QR123456789/P1
59
ST /S/W
ST /R/12A
Transaction Code
Flight Segment Number
60
Transaction Code
Airline Code
Class of Service
Departure date (optional).
Departure City
Arrival City
System Response:
61
62
Option Queue
The option element is used to place a newly created or retrieved PNR to a
specified office on a specified queue on a specified date.
The option element entry consists of the transaction code op, followed by the
identification of the office where it is to be queued and the date on which it is
to be queued.
Transaction Code
Optional free-flow text, preceded by optional slash
Transaction code
Queuing date
Optional free-flow text, preceded by optional slash
System Response:
63
Reconfirming Segment
You can reconfirm a segment that was originally booked in Amadeus. You can
only use this entry for segments with confirmed status codes. Enter, for
example: Entry: 3/RR
Explanation:
3/
RR
Segment
64
Transaction code
Electronic ticket indicator
Passenger type indicator (PAX or INF) (optional)
Three-digit airline code
Ten-digit document number.
Hyphen and last two digits of the last
Segment association (if applicable)
Single passenger association (if more than one Passenger)
65
Printing
To print currently displayed PNR or 1st screen on local printer press print
screen button on your key board or press CTRL + P. To print an existing PNR
on default printer, enter the print transaction code WR followed by either an
A (All) or S (Screen).
- WRA
Prints the entire PNR
- WRS
Prints the first screen of the PNR
The Retrieval Entry:
WRA/RT
WRS/RT
Printing Options
Display Basic Itinerary
Extended Itinerary
Print Basic Itinerary
Print Extended Itinerary
Print Joint Extended Itinerary
Print Travel Insurance voucher
Print Specific TST
Print Fare Note
IBD
IED
IBP
IEP
IEPJ
IVP
WRA/TQT/T2
WRA/F
66
History
Every PNR that is created in the Amadeus central system has associated
historical information. The historical information is a record of the creation of
the PNR and of any additions, modifications, Cancellations and deletions that
are subsequently made to it. The system updates PNR history at each end of
transaction entry.
The PNR header line appears at the top of the history. Subsequently, each
activity in the PNR is listed as a numbered element. The number for each
element indicates when that activity was performed. Activities that are
associated with the creation of A PNR are numbered 000; activities from the
first retrieval of the PNR are numbered 001, from the second retrieval 002,
and so on. Each retrieval and set of modifications is called a step.
For Example:
The first number (001) indicates the stage at which the item was originally
entered in the PNR. The second number (0010) indicates when the
modification, cancellation or deletion was made.
67
To display the entire history of the current PNR, without queue history,
enter: RH
History Options:
You can choose to display a partial PNR History:
RHA
RHH
RHC
RHX
RHF
RHR
RHJ
RHK
RHP
RHO
RHS4
RHN
RHG
RHQ
RHI
RLH
RTTN/H
Air Segments
Hotel Segments
Car Segments
Except Air Segments
Fare element
Remarks element
Contact element
Ticketing element
Passenger Info
Options
For specific segment of PNR
Name Elements
General Facts (SR, SK, OS)
Queue
Itinerary Segments
Record Locator
Ticket Numbers (Active & Historical)
68
69
Code
ON
OS
OX
QU
RP
SA
SP
SX
TC
XB
XE
XF
XM
XN
XO
XP
XQ
XR
XS
XT
Description
Original Name Element
Original Air Segment
Cancelled OSI Element
Queue Update
Changed Responsibility
Added SSR Element
Split Party
Cancelled SSR Element
Time Change
Cancelled Billing Address Element
Cancelled Individual PNR Security Element
Cancelled Fare Element
Cancelled Mailing Address Element
Cancelled Name Element
Cancelled Option Element
Cancelled Phone Element
Cancelled Address Verification Element
Cancelled Remark/Confidential Remark Element
Cancelled Element Containing Status Code, Except SSR
Cancelled Ticketing Arrangement Element
70
CHAPTER 7
Segment Re-Book
The segment re-book commands are also known as the "Should Be"
commands due to their command identifier SB. You may re-book existing
segments in a PNR to change a:
Command
SBY
SBC2
SBC2,5
SBY3-6
SBY2/C4/M5
Description
Re-book
Re-book
Re-book
Re-book
Re-book
class
SB19JUN
Re-book
SB18AUG4
Re-book
SB14MAY2,4
Re-book
SB18APR3-5
Re-book
SB23AUG2/24AUG3 Re-book
SBY10JUN
Re-book
SBF19DEC4
Re-book
71
Command
Description
RRN
RRA
RRI
RRP
Copy
Copy
Copy
Copy
PNR
PNR and Create an AXR link
Itinerary Elements
Passenger data
72
No Access (N)
This code is for no access. With this mode you cannot retrieve any PNR,
regardless of an extended security agreement.
Options
Create Security element in the PNR, Entry:
Cancel Security element in the PNR, Entry:
Display Security Element in the PNR, Entry:
ES DOHQR2900-B
ESX
ESD
Splitting a PNR
If you want to modify A PNR that has already been stored, you will need to
split it. As the word split implies, you then create two separate PNRS, the
original or parent PNR, and the associate PNR.
You split a PNR when you wish to rebook a separate itinerary for one or more
passengers. In so doing, you separate them from the original PNR, because
all passengers in a PNR must have identical flight itineraries.
The procedure to split a PNR consists of the following steps:
1.
2.
3.
Make the end transaction and file entry (EF) on the associate PNR. The
system displays the original PNR with the temporary identifier *Parent
PNR*.
4.
5.
73
SP 3 or SP 3,4
RF Zafar
EF
RF Zafar
ET
Now Passenger 1 and 2 would like to change the return reservation, the
following are the steps to split the PNR.
74
75
Note: Please dont Cancelled/Modified the PNR until both PNRs have
the new Airline Record Locator return from host Airline system.
76
CHAPTER 8
Amadeus Queues
It is very important that you work your queues regularly. You can use queues
to do the following:
- Simplify your work environment
- Organize your workload
- Send PNRS and messages to queues in your office and to branch office queues
- Work on PNRS and messages that require further action
Each airline and travel agent is provided with a queue bank for automatic
placement of PNRS and messages.
The Amadeus Queue system is an electronic diary that helps you to manage
your travel offices messages and reservations. The Queue system sorts
reservations and messages into three divisions
Queue Numbers
Queue Numbers are assigned automatically by the system. They correspond
to the type of action required in the PNR.
Categories
Queue Categories are a sub-division that divide PNRS in the same queue
corresponding to the exact action required in the PNR.
Date Ranges
Date ranges divide PNRS in the same queue in the same category according
to the urgency of the action required.
77
- RQR
MLIST
MLIST
MSG-CP
MSG-PDR
- MESSAGE
Range Code
Date ranges divide PNRS in the same queue in the same category according
to the urgency of the action required.
Date Range 1
Today plus two days in future
Date Range 2
Three to Five days, from current date
Date Range 3
Six to Eight days, from current date
Date Range 4
None days and beyond, from current date
78
Queue Count
You can request a queue count display for:
QT
- A Queue count for all queues, categories, and date ranges, with active
PNRS or messages.
Queue Options
QV
QN
QI
QD
QF
ET
QE
QM
RT
QU
79
Queue Delay
To retain the PNR in the Queue and redisplay next PNR: QD
QD15DEC
Queue Delay with a date (Back to Queue later on that date)
QDF
Queue Delay, Finnish working with queues
Queue Removing
To remove the current PNR or message from the queue, enter: QN
After you make a QN entry, the system displays the next PNR or message. To
end transaction on a PNR before removing it from the queue, use the ET
entry instead of QN.
For message queues only, to remove the current message and exit the queue
enter: QNF
Queue Ignore
To exit the queue, enter: QI
Placement in Queue
Following options to place the PNR in the Queue
Specific Queue
QE40C1
Specific Office
QE/DOH1A0980/40C1
REGARDS //
(Enter)
80
Travel Information
You can use two different formats to find information in guided mode. You
can use a four-letter Transaction or TI/, followed by the full Word for the
information you need:
TIFV
TIFH
TIFA
-or-
TI/Visa
TI/Health
TI/All
Visa Information
Health Information
Visa and Health Information
Explanation:
NA Passengers Nationality
AR Alien Residents
DE Destination Point (s)
TR Transit/Transfer Points
For Example:
81
Note: Move the Cursor with Help of Aero keys and type information
as per field will get Travel information for move down next page Type
MDTI.
System Response:
82
CHAPTER 9
Amadeus Fares
There are several features for Amadeus Fares and Pricing. You can look at
fare displays, price a PNR in several ways, and create Transitional Stored
Tickets (TSTs).
Amadeus Fare entries are divided into two types of transactions:
FQ
FX
FQD
FQP
FXX
(PNR require)
FXP
(PNR require)
83
Requests
PNR
Main/Follow-up
FQA
No
Main entry
FQC
Convert currencies
No
Main entry
FQB
Bankers rates
No
Main entry
FQM
Mileage calculation
No
Main entry
FQO
No
Main entry
FQX
No
Main entry
FQD
Fare display
No
Main entry
FQS
No
Follow-up entry
FQN
Fare note
No
Follow-up entry
FQK
Fare breakdown
No
Follow-up entry
FQR
Fare routing
No
Follow-up entry
FRM
No
Follow-up entry
FRC
No
Follow-up entry
FQP
Informative pricing
No
Main entry
FQQ
No
Follow-up entry
FQU
No
Follow-up entry
FQE
No
Main entry
FQF
No
Follow-up entry
FQZ
No
Main entry
FQL
No
Main entry
Requests
PNR
TST Creation
FXP
Itinerary pricing
Yes
Yes
FXX
Itinerary pricing
Yes
No
FXT
Yes
Yes
84
Subject
Displays
GGFQTRBD
GGFQTQRRBD
GGFQTQRRBD
GGFQTLHRBDD
GGFQTSKRBDE
GGFQTAFRBDI
Domestic
Europe
International
GGFQTTAX
GGFQTPFC
GGFQTDIS
HE TAX
85
System Response:
86
Indicates the airlines that participate in these fares (AF, EK, ET, EY, GF , IY
, KL , LH, MS,OS,QR,SV,TK ). The airlines (/YY*AC, AF, AG, AK, A0,
C6, DL.. 9X) listed after the common fare (/YY*) code do not participate in
YY fares.
Tax May apply because Taxes are depends on carriers and Airports.
Surcharge may apply means many routing is not in mileage.
LINE 13:
Contain the rate of exchange and the rounding information. Theses rates of
exchange are for fares filed in a national currency of origin city.
87
LINE 14:
LINE 15:
88
The following table explains the above you can find in the international fare
display:
Header
Contains
LN
Line number
FARE BASIS
Fare Basis
The fare basis code can give you information about the type of fare,
type of passenger, class of travel, minimum and maximum stay,
reservation restriction, seasonality, and days of travel.
A special character before the fare basis indicates the following:
Constructed fare.
OW
One-way fare
QAR
Currency code
RT
Booking class
PEN
Penalty information
This can be:
NRF
Non-refundable
P50
50% penalty
89
Header
Contains
DATES / DAYS
AP
Seasonality
Modified fare
90
Header
Contains
MIN
MAX
SU
Routing Information
M
MPM fare
Routing fare
LINE 16- :
The display shows fares sorted highest to lowest
91
92
FQC 100GBP
FQC 100EUR/GBP
FQC 1000QAR/NUC
FQC
FQB QAR
Rate Of Exchange
Display
Display
Display
Display
IATA
IATA
IATA
IATA
Rate
Rate
Rate
Rate
of
of
of
of
exchange
exchange
exchange
exchange
(ROE)
(ROE)
(ROE)
(ROE)
of your terminal:
of a Country:
of a City:
for past date:
FQA
FQA*US
FQA*NYC
FQA*NYC/25JAN10
93
Excess Baggage Charges for today's date for a city pair with the 30KGs
Excess Baggage for specific airline: FQX DOHAMM/30/QR
Mileage
Calculate Mileage: FQM DOHDXBAMMBEY
Via specified routing: FQM ZRHFRALON/VEHSYD
94
Informative Pricing
The Amadeus Informative pricing transaction FQP is a fare calculation tool,
which allows you to estimate the fare for an itinerary. This is especially useful
at times when you need to find the price for an itinerary, but you are not yet
ready to make a reservation.
You must use Airport codes, rather than City codes, so that the system can
calculate the appropriate taxes. If you prefer, you can create a mask, and let
the system guide you through different options. You can calculate discount
fares, including cumulative discounts.
The following conditions apply:
You can use FQP for all fares except Group fares and air passes.
FQP is applicable for past date fares up to seven days in the past for the US and
Canada, 361 days elsewhere, and twelve months into future, which in the
Amadeus system is 361 days (12months).
Limits
16 flight segments, or
14 flight segments and 2 surface segments, or
15 flight segments and 1 surface element, or
15 fare break points
15 flight segments, or
13 flight segments and 2 surface segments, or
14 flight segments and 1 surface segment, or
14 fare break points
If you do not enter any specific options to your entry, the system makes the
following assumptions:
An adult passenger type.
The current date for the first segment, and an open date for all the other
segments
An open booking class. The system displays the lowest possible price for each
class.
YY fares for travel agencies, and carrier specific fare for airlines.
Stopover all the cities.
95
System Response:
Heading
Explanation
FARE BASE
DISC
PTC
FARE
Fare column
MSG
Message Column
The message column can contain the following codes:
RB
RE
Reservation Conditions
RO
SR
Sales Restrictions
FL
FQ
Frequency
Tax included
Exempt of tax
96
The system considers all cities you enter in an informative pricing transaction
as stopover points, unless you actually specify a stopover point. The all
preceding cities will become transfer, or no stopover points. The stopover
indicator is a dash ( - ) and you include it after the stopover city.
For example FQP DOH MUC PAR FRA LON DOH
System Response:
The system informs you that you can request other fare types by indicating a
stopover point.
97
The system immediately offers you a lower price compares if not showing
stopover indicator. To look at the fare components of the fare on line 3,
enter: FQQ 3
System Response:
98
You have an option to indicate a surface sector between a city pair. Enter it
as two dashes after each other ( - - ). Using the same itinerary as before,
DOH-MUC-PAR-FRA-LON-DOH, to indicate a surface segment between
Frankfurt and London, enter: FQP DOH MUC PAR - FRA - - LON- DOH
System Response:
99
FQP Options
Between City Pair
Stopover Indicator
/A
Airline indicator
/N
Prohibit Fare Break Point
/D
Date of Travel
/V
Via Global Route
End of the Entry:
/L
/M
/O
/P
/R
/R,U
/R,U123456
/R,U*AMADEUS
/R,UU123456
/R,UP
/R,20JUN10
/S
/R,ET
/R,FC-USD
-/B
/C
/H
/E
Surface Indicator
Break Point
Reservation Class
Time of day (Hours)
Equipment type
Lowest Fare
Mirror Image (Return Open)
Online (Same Airline for all segments)
Display FQP panel with Fares
Discounted Fare (Reduction)
Unifares
Corporate UniFares with corporate ID
Corporate UniFares with Corporate Name
Unifares and corporate UniFares Fare
UniFares and Published Fare
Past Date fare specified ticketing date
Display FQP panel mask without the Fare
Tax exempted
Foreign Currency in USD
100
The dots (.) are column separators, do not delete them. You can leave
irrelevant parts of the mask blank.
The following example of a mask is completed with information:
(move the cursor to the end of the mask before you hit enter)
System Response:
101
Where
COLUMN
EXPLANATION
U Unknown segment
S Flight segment
A Standby
L Waitlist
W Waitlist
O Open segment
R Request
Airline code. YY indicates common fares.
Flight number.
Booking code (reservation booking designator).This can be 1 or 2
characters.
Date. The current date is displayed and you can overtype the travel
dates
Departure city for the segment
Flight departure time. Enter details in the departure and arrival time
columns if you want the system to automatically calculate stop-over
and connections, and display the appropriate fares.
Arrival date change indicator, as follows:
+ + 2 days
> + 1 day
- - 2 days
< - 1 day
Arrival time
Arrival city
Number of stops the flight makes.
Transfer or stopover indicator, as follows:
S Stopover
X Connection
U Undefined
Here you can enter other options, such as /B or /E
B
C
D
E
F
G
H
I
J
K
L
102
The dots (.) are column separators, do not delete them. You can leave
irrelevant parts of the mask blank.
Explanation
Column
Explanation
Airline code
Arrival city
103
System Response:
104
105
STOPOVER INDICATOR:
FQP DOH LON PAR MUC DOH
SURFACE BETWEEN AIRPORTS:
FQP DOH LON - - MUC DOH
STOPOVER AND SURFACE BETWEEN AIRPORTS:
FQP DOH LON - - - MUC DOH
AMADEUS UNI FARE / PRIVATE FARE:
FQP NYC / A CO / LAX / R,U
DISPLAY FARE EXEMPT ALL TAXES:
FQP DOH CAI DOH / R,ET
DISPLAY FARE EXEMPT SPECIFIC TAX CODE:
FQP DOH MUC FRA MUC DOH / R,ET-DE
PRICING FOR VALIDATING CARRIER FOR INTERLINE ITINERARIES:
FQP DOH/AQRLGW/ACOEWR-LGW/AQRDOH/R,VC-QR
106
Itinerary Pricing
The Amadeus itinerary pricing transactions allow you to price a PNR.
Depending on which transaction you use, you can choose to store, or not to
store the pricing response in TST. The itinerary pricing transactions are as
follows:
FXP
FXX
Journey Type
A round or circle trip
can contain a
maximum of
Limits
16 flight segments, or
14 flight segments and 2 surface segments, or
15 flight segments and 1 surface element, or
15 fare break points
15 flight segments, or
12 flight segments, and 2 surface segments, or
13 flight segments and 1 surface element, or
14 fare break points
When only one fare is applicable for an itinerary, the system display a ticket
image, and stores a TST if you are using FXP transaction.
When several fares apply, the system displays a list of fares to choose from.
When there is only one passenger, the system displays a ticket image.
When there are several passengers, the system displays a list of passenger and
fare details.
A fare proposed by the system is valid until you do an end of transaction
The link with the Amadeus Fare server has a limit of three minutes. If you are
inactive for longer than three minutes, you will be disconnected. Re-enter a
pricing entry
For selected markets, when the amounts of fares offered are equal, carrier
specific fares take precedence over YY fares.
The system prices an itinerary in the currency of the country of origin, and
automatically converts in to the currency of your terminal location when needed.
When you choose to store a TST, remember that the validity of the TST varies,
depending on your location. The TST validity decided by each market
individually, and may be minutes, hours, or days. 1 day validity for Qatar market.
107
Price a PNR
Price for Single Passenger PNR
The following PNR illustrates how to price a
PNR
FXP
System Response:
Because several fares apply, the system displays a list of fares for you to choose
from.
108
FXT 04 /P1
System Response:
RF ZAFAR; ER
109
FXP
System Response:
If you pricing has several passengers at the same time, with the same fare, you
have to passenger-select with the FXT entry and you are choosing the fare on line
2, Enter: FXT 04/P1-3
System Response:
RF ZAFAR; ER
110
FQQ4
System Response:
NOTE:
111
REQUEST PRICING
FXP
FXP
FXP
FXP
FXP
FXP
FXP
FXP
FXP
SEGEMENT SELECTION
FXP
FXP
FXP
FXP
FXP
FXP
stopover)
TURNAROUND POINT
FXP / BT- 4 (Turnaround point is segment 4)
112
FXR
Rebook to the lowest fare if seat available but dont create TST
FXA
FXU
FXZ
FXL
NOTE:
Please use validating carrier option for INTERLINE ITINERARIES for
all type of BEST BUY pricing options. For Example: FXB/R, VC - XX
(Where XX = Validating carrier 2 letter code)
113
To find the lowest applicable fare for this itinerary, and store TST,
Enter: FXB
System Response:
The system informs you that the itinerary is rebooked. To store the TST and
updates the reservation as per changes, Receive from (RF) and End of
transaction (ET / ER).
114
System Response:
For Example:
If you use the FXR entry, the response with fare details, but not creates TST.
You can still view the fare details by using the entry FQQ, followed by a
number for a passenger.
System Response:
The system informs you that the itinerary is rebooked. To store the TST and
updates the reservation as per changes, Receive from (RF) and End of
transaction (ET / ER).
115
System Response:
This time only reservation changed as per the lowest fare available and did
not store TST
NOTE: Please use validating carrier option for INTERLINE
ITINERARIES for all type of BEST BUY pricing options. For Example:
FXB/R, VC - XX (Where XX = Validating carrier 2 letter code)
116
If for example you would like to rebook the itinerary, and use the fare on line
03, without storing a TST, enter: FXZ 03/P1
System Response:
117
The system informs you that the itinerary is rebooked. To store the TST and
updates the reservation as per changes, Receive from (RF) and End of
transaction (ET / ER).
System Response:
FXZ option only reservation changed as per lowest fare available and did not store
TST.
If for example you would like to rebook the itinerary, and use the fare on line 03,
without storing a TST, enter: FXU03/P1
System Response:
FXU option stored TST for the lowest available fare and changed the booking
classes.
NOTE:
Please use validating carrier option for INTERLINE ITINERARIES for
all type of BEST BUY pricing options. For Example: FXA/R, VC - XX
(Where XX = Validating carrier 2 letter code)
118
There is only one passenger in the PNR; the system displays a ticket image. If more
than one passenger you can view the fare details for any of the passenger by using
the FQQ entry, for example, FQQ3. Use either the FXB or the FXR entry to change
the reservation and store the TST.
119
If the lowest fare is not available, the system will still display passenger and
fare details of the lowest fare, but include the following message at the top of
the display:
LOWEST SOLD OUT // TRY WAITLIST
NOTE:
Please use validating carrier option for INTERLINE ITINERARIES for
all type of BEST BUY pricing options. For Example: FXL/R, VC - XX
(Where XX = Validating carrier 2 letter code)
/U
/S
/S
/R
/K
Unifare
Segment association
Global Route
Point of Sale and Ticketing
Cabin Option
List of Fares
FXA
FXA/S3-4
FXA/S4S,6S
FXA/KF,+
FXU3
FXZ3
FXB
FXB/KY
FXR
FXL
120
CHAPTER 10
Amadeus Central Ticketing
The Amadeus central system allows you to automatically price the air
itinerary of a PNR. The automatic pricing entry FXP creates a transitional
stored ticket (TST) which contains all the information necessary to issue a
ticket.
A TST can also be created when pricing is requested before end of
transaction on the PNR. The newly created PNR must contain the flight
segments and a passenger name.
A maximum of ten TSTS are allowed for each passenger with different
portions of the air itinerary. Multiple TSTS must be created with segment
association. Ticketing is requested by selecting TST and/or segment numbers
when more than one TST has been created.
A display of a TST can be obtained as a result of a TQT entry. Any time a
modification is made to the PNR, a PNR change message is automatically
appended to the header line of the TST. It is necessary to verify the validity
of the TST and remove this message before ticketing is requested.
When the system cannot price the PNR, you must manually create a TST with
the TTC entry. The response to this entry is an empty ticket panel.
You can update the ticket panel as follows:
- You fill in the TST panel fields with the necessary information using
guided mode entries, or
- You use the format entry to enter information on the command line
of the panel or in the PNR.
A TST that is automatically created by the system is called an AST. A
manually created TST is called an MST.
You can print a ticket using transaction code TTP.
After the ticket has been issued, Amadeus receives a ticket number message
which is stored in the PNR FA element. The TK element in the PNR is
automatically changed to TK to show that the ticket has been issued.
121
122
System Response:
123
Electronic Ticket
An e-ticket (electronic ticket) is a paperless electronic document used for
ticketing passengers, particularly in the commercial airline industry.
AA/SU
24JAN09/1635Z
2355 0620
1015 2130
13FEB
15MAR
E
E
2RTHDN
BA/RZHQXK
BA/RZHQXK
FXP
FXT04/P1
RF ADMIN;ER
System Response:
TST00001
DOHQR2900 AA/24JAN I Z LD 31JAN09 OD DOHDOH SI
TFXP
1.AMADEUS/MR
1
DOH BA 124 M 12FEB 2355 OK MLRCME
23K
2 O LHR BA 125 M 15MAR 1015 OK MLRCME
15FEB
23K
DOH
FARE F QAR
3100.00
TX001 X QAR
420.00YQAC TX002 X QAR
30.00QAAP TX003 X QAR
130.00GBAD
TX004 X QAR
80.00UBAS
TOTAL
QAR
3760.00
DOH BA LON425.82BA DOH425.82NUC851.64END ROE3.640000
6.FE CONDITIONS APPLY NON ENDORSABLE BA ONLY
7.FM *M*5
8.FP NONREF
9. FV BA
124
125
6320.00
QAR
300.00YQ
QAR
30.00QA
QAR
210.00XT
QAR 6860.00
TKT BY FARE BASIS *3*
FT PAX NRQ01800/DOHR002
Form of Payment :
Commission
FM PAX 0
Carrier
FV PAX QR
Endorsement
(Include Taxes)
126
TTP/P1/RT or - TTP/RT
System Response:
OK PROCESSED
127
128
Endorsement
:
FE VALID ON SHOWN CARRIERS
Specific passenger
:
FE VALID ON SHOWN CARRIERS/P2
Specific passenger & segments
:FE VALID ON SHOWN CARRIERS/P2/S2,5
Update / Add Fare Amount
:
TTK/F1800.00 (Local currency QAR )
Update / Add Fare Amount
:TTK/FUSD495.00 (Other currency USD )
Update / Add Equivalent Fare Amount :
TTK/EQAR1800.00
Update / Add Fare & Equivalent
:
TTK/FUSD495.00/EQAR1800.00
Specific TST
:
TTK/T2/F800.00
Update/Add Tax
:
TTK/X100YR
Update/Add Taxes
:
TTK/X100YR/X200YQ/X30WO
Specific TST
:
TTK/T2/X100YR/X200YQ/X30WO
Update/Add Fare & Total Amount for reissue:TTK/R1800/T500.00
Additional amount as Total (Reissue):
TTK/T500.00
No Additional cost (Reissue)
:
TTK/T0.00
Delete specific Tax # 3
:
TTK/X3
Add new Tax
:
TTK/X100YR
Change Tax amount for Tax # 3
:
TTK/X3-X200YQ
Existing Tax as collected for reissue:
TTK/X3 - O (Old tax which collected)
Add BSR
:
TTK/K13.65000 (K1 is transaction)
Specific TST
:TTK/T2/K13.65000 (K1 is transaction)
Fare calculation
:TTK/CDOH QR DXB190.00NUC190.00END ROE3.6400
Fare calculation override
:
TTK/CBUILD
Specific TST
:
TTK/T2/CBUILD
Preview Ticket Image
:
TTP/T1/TKT/CRT
Specific Passenger
:
TTP/P2/TKT/CRT
Print Ticket
:
TTP
Specific TST
:
TTP/T2
Specific Passenger
:
TTP/P2
Specific Stock Reference
:
TTP/X A2
Override Validating Carrier
:
TTP/V*QR
Specific TST
:
TTP/T2/V*QR
Specific passenger
:
TTP/P2/V*QR
Remove change flag from TST
:
TTF
From All TST
:
TTF/ALL
129
130
131
Certain airlines may also return a settlement authorization code (sac). In this
case, it is displayed in the message that follows:
OK-ETKT UPDATED SAC-0060590436275
SALE IS CANCELLED IN REPORTING SYSTEM
132
TWD/L6
TWD/TKT125-480001471
System response:
TKT-1254810001471
RCI1A LOC-2TZFFS
OD-DOHDOH SIFCMI-0
POI-DOH DOI-25JAN06 IOI-77777722
1.AMADEUS/MR
ADT
ST
1 ODOH BA 124 K 12FEB 2355 OK KLRCME
O =====
23K
2 OLHR BA 125 M 16MAR 1015 OK MLRCME
O
15FEB
23K
DOH
FARE
F QAR
3250.00
TAX
QAR
420.00YQ
TAX
QAR
30.00QA
TAX
QAR
210.00XT
TOTAL
QAR
3910.00
/FC DOH BA LON467.03BA DOH425.82NUC892.85END ROE3.640000XT130.00
GB80.00UB
FE CONDITIONS APPLY NON ENDORSABLE BA ONLY
FP INV
STEP 2 TO VOID AN ELECTONIC ETICKET RECORD
To void an electronic ticket record, Enter:
TWX
System response:
OK ETKT RECORD UPDATED SAC- 125PEW18OAZWF
133
TWD/L6
TWD/TKT125-480001471
System response:
1.AMADEUS/MR
ADT
1 ODOH BA 124 K 12FEB 2355 OK KLRCME
2 OLHR BA 125 M 16MAR 1015 OK MLRCME
DOH
SAC- 125PEW18OAZWF
ST
V =====
V
15FEB
23K
23K
Note: The status should be CANX . If did not voided in the query
report, Please repeat the step 1 and type TWX/N
134
Different
Different
Different
Different
Different
135
System response:
--- TST --RP/DOHQR2900/DOHQR2900
OC/PR 24JAN06/1720Z
2RTHDN
1.AMADEUS/MR
2 BA 124 M 12FEB 7 DOHLHR HK1 2355 0620 13FEB E BA/RZHQXK
3 BA 125 M 16MAR 4 LHRDOH HK1 1015 2130 16MAR E BA/RZHQXK
4 AP DOH +974 4667579 - AMADEUS QATAR - TRAINING - A
5 TK OK24JAN/DOHQR2900//ETBA
6 FA PAX 125-4810001470/ETBA/24JAN06/DOHQR2900/77777722/S2
7 FA PAX 125-4810001470/ETBA/24JAN06/DOHQR2900/77777722/S3 ======
8 FB PAX 2400007443 TTP/T1/ET OK ETICKET/S2
9 FE PAX CONDITIONS APPLY NON ENDORSABLE BA ONLY/S2
10 FM *M*5
11 FP NR+NONREF/QAR2760.00
12 FT NRD01995/4053652
13 FV BA
136
CHAPTER 11
Reissue an Electronic Ticket
Before commencing a reissue in Amadeus you will require the new base fare,
taxes paid on the original ticket, the breakdown of any new taxes to be
collected reissue fee requirements and the total additional collection, if any. If
you are unsure of these, Please contact the validating carrier for
confirmation.
1) Retrieve the PNR and amend the itinerary. Cancel any segments which
are not required.
2) Delete any old TST using the commands then re-price any non-flown
segments to be included on this ticket using the FXP entries.
You may have to use the override if the system will not auto price
For example: FXP /L- QEE4MQR1
3) Amend the TST using the TTK / TTI update command applying the
following codes.
R
O
X
T
V
137
Now Assuming Passenger wish to change his return schedule which is confirm
in L-Class, Reissue the original issued ticket with Additional QAR640.00
138
Step 1: Change the Itinerary as per require Booking class, in this example
Booked L-Class
System Response
139
System Response
System Response
140
System Response
141
System Response
142
System Response
143
System Response
Step 11: Enter the Additional collection (ADC) Amount in the TOTAL:
QAR640
144
Step 12: Enter the New form of payment with the Additional collection
(ADC) amount: O/CASH + / CASH / QAR640
145
System Response
146
System Response
System Response
147
System Response
System Response
148
Step 19: Enter the original Issued e-ticket details for re-issue: FO*L6
System Response
Move the cursor beside the last character of the displayed FO line and
enter the Passenger number belongs to displayed e-ticket record with reissue
segments numbers: / P1 / S 2, 3
Press enter to add the FO details in the PNR Automatically (Cross check
the Date of Issue for the Original Issued ticket)
System Response
149
System Response
150
System Response
151
Now Assuming Passenger wish to change his return schedule which is confirm
in M-Class, Reissue the original issued ticket with Additional QAR380.00
152
153
Explanation
FXP
/
S
2
X
,3
,7
,8
/
R,
20MAY09
System Response
154
155
Explanation
TTU
/
T1
/
S
7, 8
System Response
System Response
156
157
System Response
Click on OK icon
System Response
158
159
System Response
Enter the Additional collection (ADC) Amount in the TOTAL: QAR 380
160
Enter NOT VALID AFTER (All coupons) and NOT VALID BEFORE
(As per Fare conditions if any)
Enter the New form of payment with the Additional collection (ADC)
amount: O/INV + / CASH / QAR380
161
System Response
162
Click on OK icon
System Response
163
System Response
164
System Response
System Response
Move the cursor beside the last character of the displayed FO line and enter
the Passenger number belongs to displayed e-ticket record with reissue
segments numbers: / P1 / S 7, 8
Press enter to add the FO details in the PNR Automatically (Recheck the
Date of Issue for Original Issued ticket)
165
System Response
TTP/P1/S 7, 8 / RT
166
CHAPTER 12
Amadeus Automated Refunds
Amadeus automated refunds allows you to refund sale documents and
electronic tickets quickly and easily.
The refund transactions you enter search for data stored in the central
ticketing server's document database. If the data is still available, the system
uses it to create a refund record. Data is normally stored in the system for
180 days. If the data is no longer available, you enter details of the refund
manually into a blank refund record.
You can process refund records directly for full refunds, or manually update
them for partial refunds.
Here is an example of a query report that contains refunded documents. They
are indicated by the RFND transaction type code in the last column.
167
168
169
QAR
900.00 XT
Assuming utilised taxes are as: QAR 210.00 YQ (T1) and QAR 40.00 QA
(T2) Refundable taxes are as: QAR 270.00 YQ, 280.00 GB, 100.00 UB
To update refundable tax QAR270YQ (T1),
Enter: TRFU/ TU1- 270 (YQ Code Not Required)
The QAR40.00QA (T2) is a fully utilised tax and needs to be deleted,
Enter: TRFU/TX2
170
171
172
Amadeus Reports
The Amadeus reports listed below for applicable for central ticketing users.
Options
/SOF
/SAN
/SAS
/D
/F
/R
/QSI
/QFP
/QVP
/QTX
/QTC
Electronic Ticket
Cancelled Sale
Automatically cancelled document
Refunded documents
Cancelled Refund
Manually reported MPD
Automated MCO
173
Query Report
Current date for active sign-in on screen
TJQ
TJQ /T-10FEB15FEB
TJQ /SOF
TJQ /SAS-0001AA
TJQ /SOF/QVP-QR
Refunded Report
TJQ /SOF/QTC-RFND
Voided report
TJQ /SOF/QTC-CANX
TJQ /SOF/V
TJQ /SOF/N
TJN/SOF
Summary Report
Summary sales period report
TJS
TJS /H-1
TJS /SAS-0001AA/H-1
TJS /SOF/H-1
Daily Report
Daily report for active sign-in on screen
TJD
TJD / SOF
Specific agent
Past date
TJD / D-20JAN
174
Item Report
Item report for active sign-in on screen
TJI
All agents
TJI / SOF
Specific Sign-in
Specific date
TJI / D -20JAN
TJI / H -1
Printing Report
Print Last Display Report, Default printer
TJP
TJP / PRT-TB3051
Transaction Report
Transaction report by document number
TJT/TK-1608901510
By sequence number
TJT/I-000567
175
CHAPTER 13
Customer Profile
Customer Profile is a record, which contains useful information about a
traveler, or company that can assist you while making reservation.
Customer profile is divided in to following categories:
Traveler Profile
Company Profile
Traveler profile which associated to a company profile
You can create, modify, deactivate or reactivate a customer profile.
To do this you must first access profile mode.
Profile Ignore
PI
PIR
176
177
Add
Add
Add
Add
Add
Add
Add
178
Passport Details
Visa Details
Driving License
Details
ID Card Details
Follow up Section
The follow up section allows you to place a company or traveler profile on a
list for action to be taken at a later date. Every 24 hours the system scans
the profile database to check if there profiles are in your offices follow up list.
If found the profile on that list, the system send a message on Queue 94 to
remind you to check the follow-up list.
PFO/CHECK PASSPORT DETAILS/12MAR12
Add follow-up note with date
179
180
181
Modifying a Profile
You can cancel and modify the following elements in a company or traveler
profile in profile mode.
General Information
PNR Transferable elements
Priority Elements
To cancel PNR transferable elements you can use XE command.
To modify PNR transferable elements, select the element number, slash and
the new value.
XE6
Cancel element 6 in a profile
XE2,5,7
Cancel Multi elements in a profile
XE5-8
Cancel a range of elements in a profile
6/ST/W
Change the seat preference for line 6
9/*S
Change Transfer indicator for element 9 to S
6/*A
Change Transfer indicator for element 6 to A
182
CHAPTER 14
Amadeus Hotel
Amadeus Hotel offers you detailed information on room availability, rates and
hotel features.
Hotel List
The hotel list display provides a complete list of hotels for specific city. The
display contains the hotel name, chain code, area location and recommended
type of transportation from the airport.
HL DXB
List of hotel in Dubai
HL DXB/HN-FOUR
List of hotels in Dubai for hotel Four seasons
HLDXB/AD-SHEIKH
List of hotels in Dubai at SHEIKH ZAYED ROAD
183
Hotel Availability
The Hotel Availability commands allow you to display the availability of hotels
worldwide.
There are two types of hotel availability displays:
1. Hotel Multi-Property Availability
Display availability for all hotels in a given city location and date range.
Hotels are displayed in a nonbiased order
2. Hotel Single Property Availability
Display availability for a specific property.
By default the system displays a Single Occupancy rate.
Example:
HA DXB 15DEC-18DEC
System Response:
184
185
Room with
Bath/Shower
Executive Suite
Suit
Non-Smoking
Room at weekend
A
B
C
D
E
F
G
H
I
J
K
P
S
T
U
N
W
Superior
Moderate
Standard
Minimum
Superior
Moderate
Standard
Minimum
Superior
Moderate
Minimum
Superior
Moderate
Minimum
Codes
T
S
D
A*K
A**
GOV
CON
FAM
PKG
PRO
SRS
SRB
Twin
Single
Double
* Number of beds vary
Two ** number of beds & Type
Government rate category
Convention rate
Family rate
Package rate
Promotional rate
Senior Citizen rate
Summer Rate Break
K
Q
W
A1*
COR
MIL
STP
TUR
TVL
WKD
RAC
WOS
King
Queen
Water
Bed type varies
Corporate rate category
Military rate category
Stopover rate
Tour rate
Travel Industry rate
Weekend rate
Standard RAC rate
World of savings
186
187
Options
HA2
HA3/RT-2
HASIDXB32615DEC-18DEC
Availability Options
/AR/CO/DT/DD/FC/FC-*
/FF/HN/LO-
/QU/RT-
Area Identifier
You can enter maximum three location code
A= Airport, D= Downtown, E=East, W=West, N=North,
S=South (Entry: /AR-A)
Company
Used to specify hotel chain code (Entry: /CO-SI)
Check-In Date
Used to change the check-in date in your existing display
(Entry: /DT-19DEC)
Check-out Date
Used to change the check-out date in your existing display
(Entry: /DD-21DEC)
Foreign Currency
Used to show rates in other currency (Entry: /FC-GBP)
Foreign Currency
Used to change the rates to the stored currency in your existing
display (Entry: /FC-*INR)
Hotel Facility
Used to restrict to display hotel with require facilities
(Entry: /FF-BAB-BUS-MEE)
Hotel Name
Used to search for specific hotel name (Entry: /HN-SHERATON)
Location
Used to change the location for existing display (Entry:/LO-AUH)
Rate Limit Range
Used to display Rate ranges
(Entry: /QU-100 Rate below a specified amount)
(Entry: /QU-H100 Rate above a specified amount)
(Entry: /QU-100-150 Rates between specified values)
Occupancy Level
Used to identify the double occupancy (Entry: /RT-2)
188
/SR/TR/AD/BT/HC/PH-
Special Rate
Used to request special rates or existing rates (Entry: /SR-MIL)
Transportation
Used to request transportation from Airport to hotel
T= Taxi, R= Rent a car, F= Free, L= Limousine (Entry: /TR-F)
Address
Street you are searching for accommodation
(Entry: /AD- SHEIKH ZAYED)
Bed Type
You can enter maximum two bed types (Entry: /BT-K-Q)
Hotel Category
You can enter up to 2 codes (L=Luxury, F=First Class,
S= Standard, T= Tourist Entry: /HC-F-S)
Phone Number
Used to search hotel with phone contact
(Entry: /PH-971-4-2281111)
Examples:
HADXB15DEC-18DEC/CO-SI
HADXB15DEC-18DEC/HN-SHERATON
HADXB15DEC-18DEC/RT-2
HADXB15DEC-18DEC/AR-D
HADXB15DEC-3/TR-F
HADXB15DEC-18DEC/FC-GBP
HADXB15DEC-18DEC/SR-EXX
HADXB15DEC-18DEC/QU-100-150
189
Hotel Features
The hotel features display provides a complete description of a specific hotel
property. The hotel features display can be requested from a multi-property,
single property availability, and Hotel List display.
HFAC
Display hotel features from hotel list display for Line AC
Display hotel features for property shown on line 2 of hotel
HF2
multi-property availability.
HF
Display hotel features from single property availability display
Display hotel features for the property of the hotel on
HFS5
segment 5 of the displayed PNR
LOC
CAT
EXT
POL
GNT
DEP
STA
FAC
ROO
DIN
MEE
COM
FRE
TRA
SFY
OTH
Examples:
HF4-D
HF7-E-FAC
HF-G-N-T
Location
Category
Extra charges
Policies
Guarantee
Deposit
Minimum/Maximum Stay
Facilities
Room
Dining
Meeting Facilities
Commission
Frequent stay
Transportation
Safety Features
Other Charges
190
Point of Reference
A point of reference is a building, monument, or any other type of landmark
considered important enough to be used as a criterion when searching for
and booking hotels. Each point of reference is assigned to a category
according to its nature.
List of Categories
APT
BST
CAR
CNV
EVT
HEL
MIL
PRT
RST
SPO
Airports
Bus Station
Amadeus Car Rental location
Convention center
Events, Fairs, Festivals
Heliport
Military Bases
Port
Holidays Resorts
Sports Stadium
Examples:
DRP-CAT
DRPCASTLE/GB
DRPSAND/USNY
DRP*/LON-SHO
DRP12
HLL12
HAL11/DT-15DEC-18DEC
ATT
BUS
CTY
EDU
GRD
HTL
PAR
RAI
SHO
TRA
Attractions
Business Location
Cities
Educational
Ground Transportation
Amadeus Hotel Properties
Parks
Rail station
Shopping Districts
Transportation
191
Hotel Pricing
A hotel pricing display provides detailed information about a specific room
rate. You can request a hotel pricing display from a single-property hotel
availability display or by referencing a hotel PNR segment.
The Hotel Pricing (HP) display shows you:
Detailed information about a specific room/rate listed on a COMPLETE
ACCESS+ single property hotel availability display, or included in a
COMPLETE ACCESS+ hotel segment in a PNR.
Information about the property at which the room/rate is availability.
This information is similar to the information on a hotel features display.
The information on HP display is supplied directly from the hotel chains own
reservation system. The following steps are to request a Hotel Pricing
Display:
Example: HADXB15DEC-18DEC/HN-SHERATON
192
Hotel pricing option for line 2 for single property display availability and
features, entry: HP2
Options
HP2
HPS4
HP2-R-T
193
Hotel Terms
Hotel
The display may also contain policy, guarantee or deposit information that
applies to the hotel at which the rate is available. This information comes
from the relevant hotel features display.
Hotel Terms display cannot be requested from Complete Access Plus
availability display, or Hotel Pricing and Features display.
HT1A
Display hotel terms for property for rate 1A of multi-property
HT1
Display hotel terms from hotel inventory display
194
Hotel Inventory
The hotel inventory (HI) display gives a 40-day snapshot for hotel standard
access and hotel complete access hotels only of room availability by rate at a
single hotel. The information comes from the distribution system.
The availability status is shown by the following codes:
A
Available to sell
Closed
.
R
X
On request
Closed to arrival
Options
HIAA
HI1
HIS4
HIXXDXB123
195
Hotel Sell
There are two types of sell entry:
Short sell entry: an entry containing a line reference to a room/rate
shown on any single-property display.
Long sell entry: this is an entry in which you supply all the required
Information: property identifier, dates of stay, room type, and rate.
The hotels available in Amadeus are divided into three groups:
Standard Access Hotel Chains
When you book a standard access hotel, the system
Blank
automatically generates a booking message to the hotel chain at
end transaction. The hotel chain either generates a confirmation
number back to Amadeus via teletype, or updates the PNR
directly.
Complete Access Hotel Chains
When you book a complete access hotel, the request is sent
/
immediately to the hotel chain via a high speed communication
link. The hotel company returns a confirmation number within four
to eight seconds.
Complete Access Plus Hotel Chains
Complete Access Plus offers all of the features of Complete Access
+
as well as the ability to obtain data directly from the hotels own
reservation system.
In complete access, you can only sell one room per transaction. If your PNR
contains more than one passenger, you must passenger associate the hotel
sell entry.
196
Example: HADXB15DEC-18DEC/HN-SHERATON
197
Sell Options
/BS-
/CD-
/DP-
/EX/RA/RC-
/G-
/ID-
/FT-
/SI/DT/DD/RT-
/SR-
/**-
Booking Source
5-8 Digits IATA number / TIDS number (Entry: /BS-00000000)
Customer Corporate Identification Number
To avail the corporate rates offered by the hotel.
(Entry: /CD-123456EXX)
Deposit
This option to enter the form of payment of the passenger's
deposit. This is a mandatory option if specified as a
requirement in the hotel features display.
(Entry: /DP-CCVI12345678901EXP1212)
Extra Person in Room
You use this option to enter the number of extra people in a
room and the extra charge. (Entry: /EX-USD100.00-1)
Roll - Away bed for Adult (/RA-) & Child (/RC-)
Number of beds. Give the currency, price and quantity.
(Entry: /RA-USD50.00-1)
Guarantee Arrival
The form of payment used to guarantee arrival.
(Entry: /G-CCVI12345678910EXP1212)
Customer Identification
Use to enter the passenger's own hotel supplied identification
number. (Entry: /ID-56789EXX1)
Frequent traveler
Used for hotel loyalty program or for the PAX may be entitled
to air miles by staying at a qualifying hotel.(Entry: /FT-12345SI)
Supplementary Information
Free form text for you to add extra information, minimum two
characters and a maximum of 45 characters.
(Entry: /SI SMOKING ROOM)
Check In Date
When making direct / long sell. (Entry: /DT-15DEC)
Check Out Date
When making direct / long sell. (Entry: /DD-19DEC)
Room Type
When making direct / long sell. (Entry: /RT-2A1D)
Special Rates
Used to sell the special rates offered by a hotel.
(Entry: /SR-TVL)
Travel Agency Internal accounting information free flow text
198
Hotel Modification
You can modify an existing hotel element using the sell options.
For modification purposes, the hotel option codes are divided into two
categories, critical and non-critical in standard access the options are divided
as follows:
The critical option codes are
Critical Options
4/RT-2K1D
4/DT-12DEC
4/DD-17DEC
Non-Critical Options
4/SI-SMOKING
4/DP-
199
CHAPTER 15
Amadeus Cars
The Amadeus Car offers detailed information regarding car availability and
rates for car rental companies worldwide.
Amadeus also has agreements with major car rental companies to rent cars
directly from their reservation systems known as Amadeus Complete Access.
Encode and Decode Car Company
DNC HERTZ
Encode car company
DNC ZI
Decode car company code
CE PHN
Decode special equipments code
Information Page
GG CAR
Display
GGCARCTC A
Display
GGCAR A
Display
GGCAR ZI
Display
GGCARZILON
Display
HE CAR ZI
Display
200
Examples:
CL ZI HOU
CL LON-T
CLZIUSCA-C
201
202
203
E
S
F
L
Economy
Standard
Full size (4-door)
Luxury
C
V
R
F
X
J
K
Car
Van
Recreational
4-Wheel Drive
Special
All Terrain
Truck
Manual
Air-Conditioning Codes
R
Air-Conditioned
Non-Air-Conditioning
N
E
R
O
204
Examples:
CADXB15DEC-18DEC/ARR-0900-1200
CAZIDXB15DEC-18DEC/ARR-09001200/VT-ECMN
205
/DT/DD/FC-
/LO-
/DO-
/VT-
/RC/ARR/RT-
Company
This option to change a multiple-company display to a single
company display. (Entry: /CO-ZE)
To change a single-company display to a multiple company
display, (Entry: CA/CO-YY)
Pick-Up Date
This option to change the pick-up date in your existing
display. (Entry: /DT-19DEC)
Drop-Off Date
This option to change the drop-off date in your existing
display. (Entry: /DD-23DEC)
Foreign Currency
This option to show rates in a currency other than the
currency of the city in your entry. You can only use the
ISO country code. (Entry: /FC-GB)
Location
This option to change the location of your existing display.
Options you entered in your initial entry are retained in the
new display. (Entry: /LO-MAN)
Drop off Location
This option to change the drop off location in your
existing display.(Entry: /DO-MUC or /DO-GBMAN* )
Note: you can only enter an Amadeus location code or a car
company location code with an asterisk.
Vehicle Type
This option to request a specific vehicle type.
(Entry: /VT-ECMN)
To specify one of the elements of vehicle type replace the
other letters with asterisks. (Entry: /VT-**M*) is for cars
with manual transmission.
Rate Code
This option to request a rate category and rental period.
(Entry: /RC-PW)
Arrival Time
This option to change the pick-up time in your existing
display. (Entry: /ARR-1500)
Return Time
This option to change the drop-off time in your existing
display.(Entry: /RT-2200)
206
Association
Business
Corporate
G
I
Government
Industry
Package
Inclusive
Promotional
Credential
Standard
Consortium
Convention
Daily
Weekly
Weekend
Monthly
207
To request car rate features information from a rate availability (CA) display
for rate on line 2, enter: CR 2
208
Car Sell
You can sell a car directly from an availability and rate display, car list display
and car inventory display.
The responses vary for each car company participating in Amadeus Complete
Access. In addition:
You can only book one car at a time
You must enter the name element in the PNR before selling the car
The entry is directly sent to the car company database before a
confirmation is returned
When confirmed the car segment shows an HK status code
If more than one passenger in the PNR, you must passenger associate
the car sell entry
Access Level
Blank
Blank
209
/FT/SI/SQ-
/G-
/COL-
/DO-
/RC-
/BS-
210
/FP/CO-
Form of payment
You can enter any of the following CASH, CHEQUE, CREDIT
CARD (Entry: /FP-CCVI44433332332323 EXP1212N0012)
Collection
This is the address from where the car will be collected
(Entry: /CO-Free flow text )
If you try to make a sell entry for a complete access car company and the
link between Amadeus and the car companys system is down, the complete
access sell is downgraded to a standard access sell. When this occurs, you
see the message: *STANDARD ACCESS BOOKING *
You can upgrade the request to complete access. Enter: CN4
Where:
CN Upgrade Car Sell" transaction code
4
Line Number of the segment you want to upgrade
211
/DD/LO-
Drop-off date
Location code
212
CHAPTER 16
Amadeus Insurance
Amadeus insurance enables you to book assistance and insurance products.
Amadeus insurance is available to Amadeus users who have signed an
agreement to sell insurance or assistance products with at least one
insurance provider.
You can carry out the following tasks for Amadeus insurance:
Display a list of providers with whom you have an agreement
Display a list of insurance products for a provider
Display an insurance proposal of products matching the entered
criteria, for a specific provider. products and their extensions are priced
separately, allowing up sell
Display the features of a given insurance product
Perform informative pricing for insurance
Confirm a sale after informative pricing
Sell Amadeus insurance for a PNR
Cancel an insurance booking
Print an insurance certificate
Display an insurance certificate
213
After displaying the list of providers, enter the II Transaction code followed
by the line number of provider in the list.
For example: The provider on Line number 1 of provider list, enter: II1
214
Product Features
You can view the insurance product features:
Preferred provider and products
Specified provider and products
Insurance proposal
Insurance element in PNR
If you have set a preferred insurance product for your preferred provider in
agent preferences, you can display the features of the preferred product by
entering: IF
If you know the provider and product code, you can view product features by
entering, For example: IFCHR/CHRT+TWP
Where:
IF
CHR
/CHRT+TWP
215
216
To sell the insurance from PNR and specify the provider and product in your
entry, For example: ISCHR/CHRT+TWP/15DEC-10/FQ
Note: the system defaults to the first name in the PNR as the policy holder. If
you want another passenger in the named as policy holder, change the
passenger association by entering, For example: 4/NM-AHMED/AISHA MRS
Where:
4
/NM
-AHMED/AISHA MRS
217
Individual Policy
ISCHR/CHRT+TWP/15DEC-25DEC/ZN-/AM//-A1-./AE-/NB-./BD./PI-PP/P1
Where:
IS
CHR
CHRT+TWP
15DEC-25DEC
/ZN/AM
//A1/AE/NB/BD/PI
P1
Family Policy
ISCHR/CHRT+TWP/15DEC-25DEC/ZN-/FD-PF/AM//-A1-./AE-/NB./BD-./PI-PP/P1
IS
CHR
CHRT+TWP
15DEC-25DEC
/ZN/FD/AM
//A1/AE/NB/BD/PI
Pn
218
Long Sell
If your office profile is set to extract details from the PNR, or you prefer to
make a long sell entry, you can sell insurance by including all the mandatory
parameters in you entry. In this case system doesnt take the default values
from the PNR.
You must already have at least one name entered in your PNR.
For example:
Where:
IS
CHR
/CHRT+TWP
/15DEC-25DEC
/ZN/AM//A1/A2/AE/NB/BD/PIPP343434
/P1
System Response:
219
Adding Option
You can add options to basic entry. Depending on the insurance provider
these may be mandatory or optional. For example you may need to supply
additional booking information that is not supplied in the PNR, Such as date
of birth.
To add insurance option, enter the transaction code followed by slash (/),
Option identifier, dash (-) and the value.
For example, enter the date of birth
Entry:
IS6/BD-04FEB1967
If already provisional sell the insurance product and need to update line 4 of
the PNR for date of birth, Enter: 4/BD-04FEB1967
Options
/PI
/BD/CC/SI
/TV-
Passenger ID
If the insurance provider requires you to enter a passenger id,
you can either include it in your sell transaction or add it to your
provisional sell transaction. When entering a passenger id, you
must include one of the following option
PP = Passport, DL = Driving License, NI= National Id
ID = Locally defined number
Date of Birth
Require to enter date of birth (Entry: 3/BD-04FEB1967)
Credit Card
Require to enter credit card details
Supplementary Information
Require to enter additional information (Passenger association
require)
Trip Value
Some provider requires the value of the trip per passenger than
the total value for all passengers. If the system able to extract
the information from the TST, it will appear automatically in the
travel assistance element. If the system cant extract the
information, you must include it in your sell or pricing entry with
passenger association. (Entry: 3/TV-20000/P1-2)
220
Listed below are options that you can include in the basic sell entry that are
not mandatory:
/AEContact in case of an emergency
/AMSubscribers free flow mailing address
/AM//
Strutted mailing address
/CYCompany name
/NAName
/A1Address line 1 (Mandatory)
/A2Address line 2
/POPost office box
/ZPZip code
/CICity
/STState
/COCountry
/PD
Family identifier
/PF
/PH
/SH
Spouse Identifier
/ST
Companion
/FMCommission percentage (Up to 3 digit)
/NBBeneficiary names (per person)
/NMSubscribers name
/NNNanny name
/NSSubstitute name or replacement name
/TOTour operator code (3 characters)
/TTTrip type, followed by keyword as follows:
ACM = Accommodation, FLT= Flight, PKG= Package tour
CRU= Cruise
/XPExtra premium
/XRExtra reference information
/ZNDestination zone or ISO country code
You will see the flowing option codes in an insurance element. These are
created by the system and you cant enter or modify them yourself
/ONName of person, who is no longer in the PNR name field
/CFConfirmation number
221
Where:
IS
CHR
/CHRT+TWP
/15DEC-25DEC
/ZN/AM//A1/A2/AE/NB/BD/PIPP343434
/P1
222
223
Add/Change
Add/change and confirm at same time in the insurance pricing.
Note: Modification can only be done before HK status.
For example: 3/AE-00974444483888/P1 or 3/BD-04FEB1967/P1
224
CHAPTER 17
Amadeus Quick Reference
Signing In / Signing Out
Sign-in into first available area
Sign-in in to all areas
Sign-in in to specific area (E)
Sign-out from active area
Sign-out from all areas
Sign-out from Specific area (E)
Display status of all signed in areas
Display Terminal Number
JI0000AA/SU
JI*0000AA/SU
JIE00000AA/SU
JO
JO*
JOE
JD
JD
Decode / Encode
Encode location.
Decode Location
Encode Airline
Decode Airline .
Encode Country
Decode Country
Decode Equipment.
Encode Hotel ..
Decode Hotel
Encode Car .
Decode Car .
Encode State ..
Decode State..
DAN DOHA
DAC DXB
DNA QATAR AIRWAYS
DNA 157
DC QATAR
DC EG
DNE 747
DNH MARRIOTT
DNH EM
DNC AVIS
DNC ZI
DNS CALIFORNIA
DNS USTX
Conversion
Display system time...
Display Local Time..
Display local time between cities..
Calculate elapsed time ..
Convert GMT time to Local time
Find date 30 days prior..
Find 45 days in future.
DD
DD DOH
DD LON1400/MIA
DD DOH 1230/LON1755
DD ZZZ 1500/ DOH
DD 25DEC/-30
DD 25DEC/45
225
Help
Help for the last Transaction entered..
Help for a specific topic..
Help for a specific transaction
Help for Step INDEX
Help for Meal codes
Help for Amadeus Fare discounted codes.
Help for E-ticket policies of specific carrier.
HE/
HE ELECTRONIC
HE FQD
HE STEPS
HE MEAL
HE FARE REQ
HE ETT QR
GG AIS
GGPCAL ACC
GGPCAL FUN
GGPCA QR
GG AIR QR
GG COU QA
GG APT LHR
GG HTL SI
GG CAR ZI
GG CODE
GG AMA QA
226
AN04FEBDOHDXB/FC
AN04FEBDOHDXB/O
AN*O12JANLHRJFK
AN*A12JANLHRJFK
AN*S12JANLHRJFK
MN
MY
ACDXB
AC//LHR
ACLHRJFK
AC/AEK
AC/AYY
AC/CF
AC/XLHR
AC25JAN
AC5
AC-6
AC-5*-3
AC25DEC*30DEC
AC5*3
AC-3*
AC*-3
AC3*
AC*3
ACR
ACR20FEB
ACR-3
ACR3
ACSN
ACR3
ACSN
ACL4
ACFQ
MPAN
Flight Information
Display Flight Information from Availability or PNR.
Display Flight Information for specific Flight and date
DO 3
DO BA124/25DEC
227
SS 2 Y 5
SS 2 B Q 4
SS 2 Y 5 / PE
SS QR001 B 25DEC DOHLHR2
SSQR001 B 25DEC DOHLHR PE2
SO QR B 12JUN DXBDOH
SI ARNK
Name Field
Single family name .....
NM1MINHAS/ZAFAR MR
Same family names.
NM2MINHAS/ZAFAR MR/AISHA MRS
Multi names NM1RAMESH/RISHI MR1KUMAR/AJITH MR
Multi names .. NM1RAMESH/RISHI MR ; NM1KUMAR/AJITH MR
Child Name... NM1ZAFAR / HALA MISS(CHD/29APR03)
Infant as same as adult family name.NM1KUMAR/SHOBA MRS(INF/RAVINDERAN/21JUN08)
Different Family for InfantNM1KUMAR/SHOBA MRS(INFGOPALAN/RAVINDERAN/21JUN07
Contact Field
Phone Number Field .
Phone Number Field for specific Location..
Enter your office Number .. ..
E-mal Address
AP 4667579
AP DOH 4667579
AP (Type Enter)
APE - abc@abc.com
T
TKOK
TKTL12MAR/1200
TKXL12MAR/1200
TKOK/Q21C0
RF PAX
RF ALI
RF MR ALEMADI
End Transaction
End the File and close the PNR
End the File and Redisplay PNR.
End the File and Change the status code..
End the File and Change the status code, Redisplay PNR...
ET
ER
ETK
ERK
228
Retrieval PNR
Display active PNR on screen..
Retrieve PNR Number..
Retrieve By Name..
Retrieve By Alphabet..
By flight Number and date.
Retrieve PNR on line 4 of the List.
Redisplay name list..
Display PNR name..
Specific flight Number and Date
Retrieve or Display PNR ON Line 5 of the List..
Redisplay name list
RT
RTXXXXXX
RT/AHMED
RT/A
RTQR001/12JUNDOHLHR-AHMED
RT4
RT0
RTN
LP/QR001/12MAR/DOHLHR
LP5
LP0
DM3/4
DMLHR
DMQR/LHR/AA
DMQR/LHR-LGW/CO
Frequent Flyer
Display the Name of passenger from Airline Data
FFDQR-1111111111 (Amadeus Users Airline Only)
Enter Frequent Flyer Number Automated.
FFNQR-1111111111
Enter Frequent Flyer Number Automated for specific PAX2.
FFNQR-1111111111/P2
Manual Entry for Frequent Flyer
SRFQTVEK-EK111111111
Manual Entry for Frequent Flyer for PAX 3
SRFQTVEK-EK111111111/P3
FFN agreements between carriers..
VFFD
SM3
ST/R/20K
ST/R/20K/P4
ST/R/20K/S4
ST/S
ST
ST/W/P2
ST/A/S4
ST/B/S5/P3
OS EK PAX IS VIP
OS YY PAX IS VIP
229
Cancellation
Cancel Specific Segment
Cancel Specific Segments.
Cancel Range of segments.
Cancel seat elements..
Cancel Itinerary.
XE4
XE4,7
XE4-6
SX/7,8
XI
SB F
SB F6
SB 28NOV6
SB M 28NOV6
Retrieve History
Retrieve Entire History
Retrieve History for specific Segment # 4.
Retrieve History for other Airline PNR .
Retrieve History for Air segments .
Retrieve History for Car segments ..
Retrieve History for Hotel segments .
RH
RHS4
RLH
RHA
RHC
RHH
Remarks
General Remark only View by Amadeus Airline Users..
Confidential Remarks View by Your office..
Service fee remarks for back office accounting..
Free flow text on ITR..
Free flow text on itinerary..
Option for reminder.
Replicate PNR
Copy PNR..
Copy PNR and increase by 2 person..
Copy and create cross reference of copy PNR..
Copy Itinerary elements only.
RRN
RRN/2
RRA
RRI
230
Split PNR
Split passenger # 3.
Received from..
File Split PNR..
Received Again.
End Transaction
SP3
RF P
EF
RF P
ER
Claim PNR
Display other Airline PNR, ER to claim
Display by flight, date, name, ER to claim.
Display from similar name list for passenger on line 3..
RO GF ABDFGH
RO GF 517/25DECDOHBAH-ALNASSAR
RO3
Printer / Printing
Display Printers ATID
Print screen
Print All pages on Default printer
Screen Print on Default printer
Extended Itinerary print on Default Printer
Extended Joint Itinerary Print on default Printer..
Remote Print on Default printer
Print Query Report without Display
Print Last Display Sales Report...............................................................
Print Ticket
Print Ticket and redisplay PNR
Print Ticket for specific TST
Print Ticket for specific passenger
Print Ticket for specific segment & passenger
Print Ticket for All Infant passengers
Print Ticket for All Non-Infant passengers
Print Ticket on specific Stock.
Print Ticket to use carrier override option
Print Ticket to use override past date TST
Print Electronic Ticket when default Ticket is paper.
Print Itinerary Receipt .
Print ITR for specific FB element
Print Duplicate ITR (Within 7Days of issuance date)
Print specific Queue and remove items
Print Queue and Retain items in Queue..
Print Passenger Profile
Print the whole currently displayed AIS page..
Print the Fares displayed on the screen
Print the TST of the displayed PNR..
TTQLIST
CTRL+P
WRA/RT
WRS/RT
IEP
IEPJ
WRAP58756471
WRA/TJQ/SOF/D-01OCT31OCT
TJP
TTP
TTP/RT
TTP/T2
TTP/P3
TTP/P3/S2,5
TTP/INF
TTP/PAX
TTP/XA2
TTP/V*EK
TTP/O
TTP/ET
ITR
ITR/L10
ITR/COPY
QP97
QPR97
WRA/PD
GL
WRA/F
WRA/TQT
231
RPD/RLC- XYZXYZ
RPD/QR001/12JAN10*Q
RPD/RLC-XXXYYZ/12JAN10*Q
RLD
PLD4
Timatic
Cities in a country.
Cryptic Mode for Visa Information.
Cryptic Mode for Health Information
TILCC/PAKISTAN
TIFV
TIFH
Queues
Place PNR on specific queue.
Place PNR on specific queue with category.
Place on queue for another office..
Queue count Total activity..
Queue count Total, active PNR only..
Display a list of PNRS on specific Queue.
Start specific queue 8..
Start specific queue with category and date range.
Ignore PNR move it to bottom, display next PNR
Ignore PNR move it to bottom, exit queue..
Remove PNR from queue count
Ignore PNR and exit from Queue count..
Ignore changes to PNR, exit queue redisplay PNR out of queue
QE21
QE21C0
QE/DOHQR2120/97C0D1
QT
QTQ
QV/21C0
QS8
QS8C0D2
QD
QDF
QN
QI
QIR
TGBD-AE
TGETD-QA
TGAD QR / AF
232
FQD DXB
FQD DOHDXB
FQD DOHAMM/AGF
FQD DOHAMM/CF
FQD DOHDXB/KF
FQD DOHMIL/R,NUC
FQD DOHLON/S
FQD DOHPAR/D15DEC
FQD DOHLON/D01MAY07
FQD DOHMUC/D30DEC*
FQD DOHNYC/D10NOV**30NOV
FQD DOHLON/D25NOV*10DEC
FQD DOHLON/AQR/IX
FQD DOHNYC/IO
FQD DOHLON/IR
FQD FRABUD/IH
FQD DOHLHR/R,AT
FQD DOHCMB/R,U
FQD DOHCAI/R, - ZZ
FQD DOHMNL/R, *NPE,*NAP
FQDR
FQL*
FQDN
FQDL
FQN 3
FQN 3* LI
FQN 3*PE
FQN TAX/QA
Currency Conversion
Convert specific amount, using a currency code
Convert from a designated currency to a NUC..
Convert currencies up to 12 months in the past.
FQC 100EUR/GBP
FQC 1000QAR/NUC
FQC 100GBP/INR/15MAY08
FQX DOHAMM/30
FQX DOHAMM/30/26MAR
FQX DOHAMM/30/QR
233
FQA
FQA*US
FQA*NYC
FQA*NYC/25JAN10
FQB QAR
Informative Pricing
Informative Pricing for specific Airline.
Informative Pricing for specific Date.
Informative Pricing for specific Class.
Informative Pricing for lowest fare an itinerary..
Informative Pricing for Youth fare.
Informative Pricing for PTA...
Informative Pricing for Past Date.
Informative Pricing for STOPOVER at DXB..
Informative Pricing for NO STOPOVER at DXB..
Informative Pricing for SURFACE between LHR and CDG..
Informative Pricing for Specific Validating Carrier
Informative Pricing for UNI (Private) fare...
Informative Pricing for Same carrier for all sectors
Display the Informative Pricing break up from line 3..
Itinerary Pricing
Itinerary Pricing for All passengers and segments
FXP
Itinerary Pricing for specific passenger .
FXP/P2
Itinerary Pricing for specific segments ..
FXP/S2,5
Itinerary Pricing for specific passengers and segments
FXP/P2/S2,5
Itinerary Pricing for CHILD... FXP/RCH
Itinerary Pricing for INFANT passenger..
FXP/INF
Itinerary Pricing for NON INFANT passenger..
.FXP/PAX
Itinerary Pricing for PTA... FXP/R,DOH.MNL (Payment at DOH and Journey from MNL)
Itinerary Pricing for specific Validating carrierFXP/R,VC-QR (For Taxes as per validating carrier)
Itinerary Pricing for IC domestic Itineraries...
FXP/R, FS INR
Itinerary Pricing for NOSTOPOVER at segment 4 . FXP/S4X
Itinerary Pricing for STOPOVER at segment 4 ... FXP/S4S
Itinerary Pricing for BREAK POINT segment 4 ....
FXP/B4
Itinerary Pricing for UNI FARE .... FXP/R,U
Itinerary Pricing for NO SERVICE FEE.. ... FXP/NF
Itinerary Pricing for Exempt Taxes . FXP/R, ET
Itinerary Pricing for 25% Discount and TKT designator .
FXP/ZO-25P*FF25
Itinerary Pricing for specific Fare basis . FXP/L-KEE7QR2 (Override Booking class and Validity)
Itinerary Pricing for AROUND THE WORLD .
FXP/S2 RW
Display Lowest fare for an Itinerary
FXL
Display lowest Available for an Itinerary
FXA
234
Specific TST
Add Baggage allowance
Specific TST
Specific TST & Line
Add Fare Base
Specific TST
Specific TST & Line
Add not Valid before & after
Specific TST
Specific TST & Line
TTC
TTC/P2
TTC/P2/S2,5
TTK/SSITI
TTK/T2/SSITI
TTK/A20K
TTK/T2/A20K
TTK/T2/L2/A20K
TTK/BYEE4M
TTK/T2/BKEE4M
TTK/T2/L2,5/BKEE4M
TTK/V12FEB12MAR
TTK/T2/V12FEB12MAR
TTK/T2/L3,4/V12FEB12MAR
TTK/VXX12MAR
TTK/T2/VXX12MAR
TTK/T2/L3,5/VXX12MAR
TTK/V12FEB
TTK/T2/V12FEB
TTK/T2/L3,5/V12FEB
TTK/NF-1800
TTK/T2/NF-1800
FT PAX NRQ01800/DOHR002
FT INF NRQ00180/DOHR002
FT PAX NRQ01800/DOHR002/ P2
FT PAX NRQ01800/DOHR002/ P2/S2,5
FP PAX CASH
FP PAX NR+CASH/QAR1950 (Include Taxes)
FP INF CASH
FP INF NR+CASH/QAR200
(Include Taxes)
FP PAX NR+CASH/QAR1950/P2
FP PAX NR+CASH/QAR1950/P2/S2,5
FM 7
FM 7/P2
FM 7/P2/S2,5
FV QR
FV QR/P2
FV QR/P2/S2,5
FE VALID ON SHOWN CARRIERS
FE VALID ON SHOWN CARRIERS/P2
FE VALID ON SHOWN CARRIERS/P2/S2,5
TTK/F1800.00
(Local currency QAR )
TTK/FUSD495.00 (Other currency USD )
TTK/EQAR1800.00
TTK/FUSD495.00/EQAR1800.00
TTK/T2/F800.00
TTK/X100YR
TTK/X100YR/X200YQ/X30WO
TTK/T2/X100YR/X200YQ/X30WO
TTK/R1800/T500.00
235
Printing Ticket
Basic entry to print ticket..........................................................................
Verify if ticket can be issue......................................................................
Issue ticket for specific TST.....................................................................
Issue ticket for specific passenger...........................................................
Issue ticket for specific segments............................................................
Issue ticket for specific segments and TST.............................................
Issue ticket for specific segments and passenger...................................
Issue ticket for All INFANT......................................................................
Issue ticket for All NON INFANT..............................................................
Override Validating carrier.......................................................................
TTP
TTP/TKT
TTP/T2
TTP/P2
TTP/S2,5
TTP/S2,5/T2
TTP/S2,5/P2
TTP/INF
TTP/PAX
TTP/V*QR
TWD
TWD/L7
TWD/TKT157- 4800154678
236
Reprint ITR
Reprint ITR.............................................................................................
Reprint ITR for specific passenger..........................................................
Reprint Agent Coupon............................................................................
Send ITR by e-mail..................................................................................
Display ITR on screen.............................................................................
ITR/L5
ITR/L5/P2
TTR/L5/C-I
ITR-EMLA/L5
ITRD/L5
TJS/SOF/H-1
TJI/SOF/H-1
TJS/SOF/H-2
TJI/SOF/H-2
TJD/SOF
TJD/SOF/D-02JUL
TJD/SOF/D-02JUL05JUL
TJQ/SOF
TJQ/SOF/D-02JUL
TJQ/SOF/D-02JUL05JUL
TJQ/SOF/D-02JUL05JUL/QTC- TKTT
TJQ/SOF/D-02JUL05JUL/QTC-CANN
TJQ/SOF/D-02JUL05JUL/QVP-BA
TJN/SOF/D-01JUL31JUL
TJT/ TK-4510000300
237