www.psyasia.

com

PsyAsia International's

BEHAVIOR-BASED INTERVIEW
WORKSHOP

Introduction
The interview is a common tool for employee selection. However, many interviewers have
never been trained and it has long been recognized that there is little intra- and inter-rater
reliability (consistency) where traditional non-structured interviews are utilized. This one-day
workshop provides busy recruitment agency staff, human resource managers/professionals,
selection panels and line management with tools for increasing the objectivity and
standardization of interviews. Delegates are taken through the whole process outlined below
at an introductory level. During the course, the facilitator will present an option to reconvene
at a future date for a second day of deeper learning. This course is extremely practical.
Delegates learn by doing!

Behavior based Interviewing

Behavior-Based Interviewing is a very reliable and valid candidate selection technique based
on the work of Professor Tom Janz, of the University of Calgary. While we all may say that
past behavior is the best indicator of future behavior, we dont act as if we believe this when
we are interviewing candidatesoften because we arent certain how to ask questions that
will tell us about past performance. Join PsyAsia's Behavior-based Interviewing Skills
workshop and let our organizational psychologists show you how to receive a maximum
return on your workshop investment by way of more successful hires.

What our delegates think...

I learnt about being structured in my
interview sessions. Am intending to
read through the manual and devise
behavior based questions for my
future interviews.
Loh Ley Ley, Senior Manager
IE Singapore

Good, structured way to prepare for

interviews.
La Yei Fung, Assistant Director
IE Singapore

Very practical. Useful in ensuring

validity for selecting the right
candidate.
Siti

IE Singapore

Great introduction to an objective

way of conducting interviews.

Aims & Objectives

Gurmeet Singh, Senior Manager

At the conclusion of this program, participants will be expected to:

Have a process for creating competency requirements for any given position
Understand why behavioral interviews are two to five times more accurate than traditional
interviews.
Identify and apply the principles of behavior interviews, and performance-based selection
methods.
Create behavior-based interview questions
Enhance professional interviewing skills with effective communication strategies and
behavioral interviews techniques
Role play and practice using behavioral interviewing skills
Develop a reliable, valid and defensible rating/scoring and evaluation process
Complete the process through testing and reference checking

IE Singapore

Good course to start pointing

interviewers in the right direction.
Edward Ho, Manager
IE Singapore

More reviews at our website

PsyAsias public courses run

throughout the year at intervals

subject to demand in Hong Kong

and Singapore. Please check our
website's

training

pages

current courses:
http://training.psyasia.com
http://dates.psyasia.com

Telephone and email contact details at:

www.psyasia.com/contact.php
Course and content design strictly PsyAsia International Pte. Ltd.

for

www.psyasia.com

PsyAsia International's

BEHAVIOR-BASED INTERVIEW
WORKSHOP

The PsyAsia advantage...

Workshop content
Introductions/Objectives/Agenda
Pre-assignment discussion
The Importance of Hiring the Right People
The cost of hiring errors

Ethical and legal issues

Interviewing Techniques
Create a comfortable atmosphere
Ask open questions and probe answers
Use active listening skills
Pause, clarify, summarize
Record applicant responses

Why Behavioral Interviewing?

From the applicants point of view
From a team leader/managers point of view
From a human resource perspective
Interviewer Errors to Watch Out for
What the research tells us about better Leniency/stringency
interviewing
Error of central tendency
Halo/horns effect
Before the Interview
Talking too much
Conduct a Job Analysis
Recognize critical incidents
Rating Interviews
Identify competencies and performance Rating errors and how to avoid them
dimensions
Valuing and scoring candidate responses
Develop job descriptions
Prepare neutral job applications
Testing
Using psychometric test results in the
Forming the Interview Questions
interview
Writing the questions
Using other test results
Developing the response you are looking for
Reference Checks
Developing rating scales
Checking the validity of candidate claims
Making ratings reliable (consistent)
Developing an Interview Format
Develop rapport
Structure the interview process
Gather predictive information
Sell your organization
Gain a commitment
Conclude the interview

Conduct Practice Interviews

Final Review
Wrap-up and Evaluations

PsyAsias Behavior-based Interview

workshop is different from other
courses of this nature because it is
presented by organizational
psychologists who have experience of
management, selecting and developing
employees, design and scientific

validation of selection methodology as

well as training course design and
training delivery that incorporates the
complexities of human learning.
Our psychologists have international
experience of training all levels of
employee in many different types of
organisations throughout the world as
well as more regionally in Hong Kong,
Singapore, Malaysia and Australia. As
psychologists, with years of education
and supervised experience, they are
required to be registered with state and
country registration boards and to
ensure and document continuous
professional development.

We invite you to experience the

PsyAsia Difference and enrol on

our workshop today!

Telephone and email contact details at:

www.psyasia.com/contact.php
Course and content design strictly PsyAsia International Pte. Ltd.