S.

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5
6
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8
9

2
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7
8
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11

Syllabus

Page No

UNIT I- INTRODUCTION
Introduction
PP No. 01
Need for quality
PP No. 7-8
Evolution of quality
PP No. 6-7
Definition of quality
PP No. 6-7
Basic concepts of TQM
PP No. 2-3
Definition of TQM
PP No. 1
TQM
PP No. 5-6
Framework
Contributions of Deming, Juran and Crosby
PP No. 3-5
Barriers to TQM
PP No. 8-11
UNIT II - TQM PRINCIPLES
Leadership definition, characteristic of quality
PP No. 15-18
leaders, Leadership concepts
Deming philosophy of leadership, role of TQM
leader ship
Quality statements
Strategic quality planning
Customer focus ,Customer
orientation, Customer satisfaction, Customer
complaints, Customer retention
Employee
involvement Motivation, Empowerment, Team
and Teamwork, Recognition and Reward,
Performance appraisal
Continuous process improvement
PDSA cycle
5s
Kaizen
Supplier

PP No. 24-27
PP No. 35-37
PP No. 37-39
PP No. 45-57,61-67,69-72

Author
Dale H.Besterfiled
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Dale H.Besterfiled
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PP No. 75-79,80-90,93-97
Dale H.Besterfiled
PP No. 103-110
PP No. 110-119
PP No. 6.17-6.26
PP No. 119-120
PP No.127-137

Dale H.Besterfiled
Dale H.Besterfiled
Girish Pathak
Dale H.Besterfiled
Dale H.Besterfiled

partnership Partnering, Supplier selection, Supplier

Rating
UNIT III- TQM TOOLS & TECHNIQUES I
Introduction to seven tools
Pg. No .9.2
1. Pareto diagram
Pg. No .389-390
2. Stratification analysis
Pg. No .9.4,391
3. Causes &effect diagram
Pg. No .391-393
4. Check sheet
Pg. No .393-398
5. Histogram
Pg. No .395-398
6. Scatter diagram
Pg. No .436-439

Girish Pathak
Dale H.Besterfiled
Dale H.Besterfiled
Dale H.Besterfiled
Dale H.Besterfiled
Dale H.Besterfiled
Dale H.Besterfiled

Control charts
1. Introduction
2. Variable control chart
3. Objectives of control chart
4. Control charts for attribute introduction
types
5. Process capabilities

Pg. No. 404-407

Pg. No. 407-409
Pg. No. 415-418
Pg. No. 422-428
Pg. No.418-422
Pg. No.10.27-10.39

Dale H.Besterfiled
Dale H.Besterfiled
Dale H.Besterfiled
Dale H.Besterfiled
Dale H.Besterfiled
Girish Pathak

New management tools

1. Why-why
2. Forced field analysis
3. Nominal group techniques
4. Affinity diagram
5. Interrelationship diagram
6. Tree diagram
7. Matrix diagram
8. Prioritisatied matrix
9. Process decision program chart
10. Activity network diagram
11. Example
12. Application

Pg. No.373-374
Pg. No. 374
Pg. No.374
Pg. No.375
Pg. No.376
Pg. No.376
Pg. No.378
Pg. No.380-382
Pg. No.382
Pg. No.11.19-11.22
Pg. No.351-352
Pg. No .350

Dale H.Besterfiled
Dale H.Besterfiled
Dale H.Besterfiled
Dale H.Besterfiled
Dale H.Besterfiled
Dale H.Besterfiled
Dale H.Besterfiled
Dale H.Besterfiled
Dale H.Besterfiled
Girish Pathak
R.Panneerselvam
R.Panneerselvam

Six sigma
Introduction
Six sigma
Concepts
Why 6sigma
Methodology

Pg. No.12.2-12.3
Pg. No.12.5-12.6
Pg. No.121-122
Pg. No.12.3-12.4
Pg. No.12.6-12.8

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Dale H.Besterfiled

Benchmarking

Pg. No. 165-177

Dale H.Besterfiled

FMEA (types &Stages)

Pg. No. 313-338

Dale H.Besterfiled

1
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3
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5
6
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4
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6
7
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9

UNIT IV-TQM TOOLS & TECHNIQUES II

Quality circles
Pg. No. 6.4-6.5
Quality Function Deployment (QFD)
Pg. No. 259-285
Taguchi quality loss function
Pg. No. 487-493
TPM, Concepts, improvement needs
Pg. No. 361-370
Cost of Quality
Pg. No. 139-158
Performance measures
Pg. No. 139-158
UNIT V-QUALITY SYSTEMS
Need for ISO 9000
Pg. No. 20.3
Benefits of ISO registration
Pg. No. 206
ISO 9000 family of standard
Pg. No. P V-ISO *
Q.M principles Eight for ISO 9000
Pg. No. PV-VI-ISOS *
Fundamental of QMS
Pg. No. 1-3 *
Documentation
Pg. No. 4 *
Term & definition
Pg. No. 6-19 *
Quality Auditing
Pg. No. 280-282

Girish Pathak
Dale H.Besterfiled
Dale H.Besterfiled
Dale H.Besterfiled
Dale H.Besterfiled
Dale H.Besterfiled

Girish Pathak
Dale H.Besterfiled
* How to reach this site?
Search ISO 9000 PDF
in that selected
International Standard
ISO 9000
L.Sugnathi Anand A.
Samuel
QS 9000- concept, requirement, benefits
Pg. No. 19.2-19.4
Girish Pathak
ISO 1400- concepts, requirements & benefits
Pg. No. 239-252, 21.2-21.27
Dale H.Besterfiled,
Girish Pathak
* How to reach this site? Search ISO 9000 PDF in that select International Standard ISO 9000