MANAGEMENT INFORMATION SYSTE

M IN STANDARD CHARTERED BANK

The main objective of management information (MI) is the possession of the necessary information
on operational performance of the regular organization for planning and control. Traditional
techniques such as intuition, general, personal whims and prestige, etc. are now considered
unnecessary in the process of decision making. Modern Management is constantly looking for
specific quantitative information that can help analyze the alternatives proposed and those who

choose its decision. Thus, the functions of modern management information are more popularly
known as "Information Management". And the system by which information is communicated to
management so-called "Management Information System (MIS).

ACKNOWLE

DGMENTS
We are thankful to almighty Allah who gave us the
strength and potential to complete that task which was
assigned to us at the start of this semester, then we are
thankful to our MIS instructor Farhana Jesmin whose
kind behavior and guidance makes it easy to complete
this task. And we are also thankful to all of the managers
and the subordinates of Standard Chartered bank who
guide us throughout the
project

REVIEW OF
STANDARD
CHARTERED
BANK

Standard Chartered
Bank (Pvt. Ltd) name
comes in 1969 by the
uniting of two banks
the Chartered banking
concern of Republic of
India Australia and
China and Standard
banking concern of
British people South
Africa. This is a
multinational financial
services company with

Headquarters based in
London, United
Kingdom and active in
seventy countries and
more. It has over
1,700 branches
andoutlets with staff
around 80,000 people.

TABLE OF CONTENTS:
Organization Introduction.. 03
BACKGROUNG AND INDRODUTION:.................................................................................. 03
OVERVIEW:. 03
MAIN SERVICES:... 03
VISION AND MISSION:.. 04
AREAS OF BUSINESS... 04
TOTAL OFFICES AT NATIONAL AND INTERNATIONAL LEVEL..05
MAIN OBJECTIVES.05
INFORMATION SYSTEM IN STANDARD CHARTERED. 05
MANGEMENT OVERVIEW 06

Organization computing resources. 07

Software Resources.07
Hardware Resources07
Computing Type07
ORGANIZATION SAMPLE DATABASE.08

Organization transaction processing system.... 08

Transaction Processing System.08
Payroll TPS08
Customer Identification 09
Employees Record ..09
Real time Banking.09
Online Complains. 10
Advices...10
Account Opening...11
Online Activity11
ATM Card...12
Car Financing 13

Management information syatem. 14

Relationship of MIS with TPS. 14

Conclusion and future work.. 17

Limitations & Calculation .. 17
Findings..18

Organization Introduction
BACKGROUNG AND INDRODUTION:
The Standard Chartered Group was formed in 1869 through a merger of two banks: The
Standard Bank of South Africa founded in 1863, and the Chartered Bank of India, Australia and
China, founded in 1853.As its operations came under threat from nationalization programmers
in the countries in which itwas present in the 1970s, the bank sought expansion in developed
countries, particularly the USA. A Standard Chartered Bank (HQ) in Singapore. In Bangladesh
Standard Chartered merged in Grind lays' operations, making Standard chartered not only the
largest foreign bank in the country, but the only one with branches in all four provinces.
OVERVIEW
Standard Chartered Bank (Bangladesh) Limited is Bangladeshs oldest and largest foreign
bank with over 150 branches in the country. The history of Standard Chartered in Bangladesh
dates back to1863, when the Chartered Bank of India, Australia and China first
established its operations inKarachi.In2006 Standard Chartered Bank acquired Bangladesh
central Bank. On30 December 2006, Standard Chartered merged Union Bank with its
own subsidiary, Standard Chartered Bank (Bangladesh), to create Bangladesh sixth largest
bank.
MAIN SERVICES
Consumer Banking:
Standard Chartered provide Mortgages, Credit Cards, Personal Loans, Auto Loans, Islamic
Banking, and Wealth Management products. In order to maximize customer convenience, they
offer 24-hour Phone Banking, statements, SMS Banking, ATM Cards and VISA Debit Cards, as
well as Online Banking and state of the art branches.
Wholesale Banking:
Wholesale banking provides Transactional banking, Debt Capital Markets, Corporate Finance,
Derivatives & Fx Options, Commodity Finance and deposit products.
Islamic Banking:
Standard Chartered Saadiq's dedicated Islamic Banking team provides comprehensive
international banking services and a wide range of Shariah compliant financial products that
are based on Islamic values

VISION AND MISSION

Vision
To be the preferred provider of Islamic financial products in the market.
Mission
To create exceptional value for our clients, investors and staff; through market leadership in
providing innovative Shariah compliant products and solutions, and by adopting and living our
core values.
AREAS OF BUSINESS:
Standard Chartered have branches in all the main 25 cities of Bangladesh. It has more than 150
branches in Bangladesh.

TOTAL OFFICES AT NATIONAL AND INTERNATIONAL LEVEL

Standard chartered is operating more than 150 branches in about 25 cities of Bangladesh
.Standard Chartered has a history of over 150 years in banking and operates in many of the
world's fastest-growing markets with an extensive global network of over 1,400 branches
(including subsidiaries, associates and joint ventures) in over 50 countries in the Asia Pacific
Region, South Asia, the Middle East, Africa, the United Kingdom and the Americas. As one of
the world's most international banks, Standard Chartered employs 60,000 people, representing
over 90 nationalities, worldwide. This diversity lies at the heart of the Bank's values and
supports the Bank's growth as the world increasingly becomes one market.
MAIN OBJECTIVES:
Standard Chartered Bank is an international bank, focused on the established and emerging

markets of Asia, Africa, the Middle East and Latin America with an extensive global network of
more than 600 offices in over 50 countries. The three principal business groups are Treasury,
Consumer Banking and Corporate and Institutional Banking. Their main objective is to offer
outstanding value to their customers by providing knowledgeable, efficient and reliable
servicein a personal, helpful and responsive manner. Central to this service philosophy is the
professional consultative approach they take with each customer. By getting to know the
customer better, they can identify the customer's needs and match them with quality
products which suit their best.
INFORMATION SYSTEM IN STANDARD CHARTERED
As standard chartered started their business in
Bangladesh in 2006 so as such there is no Pre-IS era
of standard chartered bank in Bangladesh. They are
using IT since the start of their business in
Bangladesh. IT creates an evolution in whole world in
every business and so in banking system. Now in
standard chartered with the help of IS the daily
transactions are recorded in branch computers and
these branch computers are then connected to the
main head office server so in this way they keep their
daily process update on daily basis.
As Time is money, and due to IS standard chartered bank make thousands of transactions per
day. In fact, IS makes whole process much more quick, simple and reliable. Due to IS
employees can easily connect with other branches, customer service get improved, and
online banking emerged and lot of others benefits. Standard Chartered Online is an innovative
Online Banking service that you can tailor to suit your precise banking needs. It gives you
convenient, round-the-clock banking services ranging from day-to-day account transfer
transactions to real-time valuable financial information. Now you can manage your finances
anytime, anywhere.

Administration and Management

R & D System
HRMWorkforce Planning System
Technology Development
Computerized Ordering System
Inbound
logistics

Operations

Outbound
logistics

MANGEMENT OVERVIEW
Organization management chart

Sales

Services

CEO

Executive Directors

Regional
Managers

Branch
Manager

Regional
Managers

Branch
Manager

Branch
Manager

Regional
Managers

Branch
Manager

Branch
Manager

Branch
Manager

Business process model

Secon
dary
Activiti

Organization
value Chain
Primary
Activitie

Organization computing resources:

Software Resources:Following softwares are used for the functioning of our information system and organization;
Application Software:Following application softwares are used in our organization and functioning of our information
system;
1. Microsoft Office
2. NOD32 Anti-Virus
3. Adobe Reader
System Software:Following application softwares are used in our organization and functioning of our information
system;
Operating System (Windows XP, 7, 8 and Linux) for PCs.
Windows 2010 server for mainframes.
Hardware Resources:Following hardware resources are required for the functionality of IS and organization:
1.
2.
3.
4.
5.
6.
7.
8.

Personal computers
Canon Document Scanners
HP Printers
Networking cards
Currency counter
Coin counters
HP Digital Scanners
Dell Mainframes

Computing Type:In Standard chartered bank, they are using client/server network because it is accessible and
the employees easily share the data and this network is cheaper than others and this is easily
maintainable and manageable. All the data save in main server or HUB and employees can
easily access it. This type of computing system provides an easy access and efficient flow of
data, which increase the functionality of organization.

Organization transaction processing system

Transaction Processing System:
A Transaction Processing System (TPS) is a type of information system. PSs collect, store,
modify, and retrieve the transactions of an organization. A transaction is an event that
generates or modifies data that is eventually stored in an information system. From a technical
perspective, a Transaction Processing System (or Transaction Processing Monitor)
monitors transaction programs, a special kind of programs. The essence of a transaction
program is that it manages data that must be left in a consistent state.
TPS in Standard chartered bank:
Effective transaction processing system is working in Standard chartered bank that offer
enterprise the means to rapidly process transactions to ensure the smooth flow of data and the
progression of processes throughout the enterprise.
Payroll TPS
In Standard Chartered payroll TPS is designed to get information and record of the employ and
then to calculate his/her annual earning. It get information about the employee from the
employees department and from general ledger and send it to payroll TPS from where it links
that information with the previous record and prepare a report which is forwarded to
management. Management takes notice the LN record of the employees efficiency to work
and may declare added bonus or other incentive. This reports checked and approved by the
branch manager after which check is issued to the employee. And when that check is cashed,
the record is updated in the general ledger as well as the master payroll (HUB).
Emplo
yee
Data

Genera l
Ledger

Payroll TPS

Check nt Reports
Manageme

Payroll
Master File
(HUB)

Passes
by
Manag
er

Check
Issued to
Employee

Genera
l
Ledger

Customer Identification:
In Standard Chartered bank there is their own information management named software
Virses is working which is connected to NADRA. So if any new client wants to open an
account in the bank the system automatically send a request to NADRA to check and verify the
customer ID number. Which helps the management to identify whether he/she is using his
original ID card or not.
Input

Virses

HUB

(ID #)

NADRA
(customer)
cffffsssc))identificati

Managemnt

Employees Record:
All employees are supposed to login when they enter the bank and logout on leaving, by tracing
their thumb impressions on biometric device. This device is connected with the HUB which
continuously makes record of their hours spent in the bank. Moreover, the bank has their own
setup named LN which makes records of all the transactions made by an employee. This help
management to monitor the working efficiency of an employee.

Employe
e Job
Login

Biometric Device
& LN

HUB

Employe
e Job
Logout

Real time Banking

In many circumstances the primary factor is speed. For example, when a customer withdraws a
sum of money from his or her account the transactions are processed and the account balance
updated as soon as possible, allowing both the bank and customer to keep track of funds. The

new transaction is send to LN. The LN enters the HUB where the specified file is accessed. The
updates are made entered there and finally the update is done.
New
Transacti
ons,

LN

Update
d

Updates

HUB

Online Complains
Standard Chartered bank allows the customer the option of online complains. The customer
submits the online complain which is then processed by Customer Service TPS which is linked
by management and after the problem identification it is send to the concerned department.
Custome
r Queries

Customer
Service TPS

Identify
Problem

Send to
Concerne

d Dept.

Advices
As all of the record of the customers are stored in main server (HUB) of Standard Chartered
bank, so incase if someone account balance is getting near to zero the system automatically
alert the management about that. Then manager take manual action and send him/her the
advice (letter, mail or phone call) to check the account balance.

Accou
nt
Alert

Management

Advices Send
to Customer

HUB

Account Opening
This TPS is designed for opening a new account in the bank. Input: Give bio data, NIC no.,
and income, city name. Process: Information send to the verses. Output: new account
opened in the bank.
Virses

Applica
nt

Identification

A/
C
De

Customer
Service TPS

HUB

New
A/C
Opene
d

pt.

Online Activity
Purpose: Transfer funds with the organization.
Input: Concerned Branch code, city name, account title, amount & the transaction.
Process: The information will send to organization server (HUB).
Output: Transfer of fund to the concerned branch

Custom
er

Customer
Service TPS

A/C
Dept

Fund
Trnsfr to

HUB

Concerne
d Branch

ATM Card
Purpose: Easy with draw of cash.
Input: Give bio data, income summary, company name, NIC.
Process: NIC no. and bio data send to virses which directly linked to NADRA. If information is
correct then it is forward to customer service center.
Output: Issue of credit card.

Virses

Applica
nt

Identification

Customer
Service

New
A/C
Opene
d

TPS

A/
C
De
pt.

HUB

ATM
Issued

Car Financing
Purpose: Leasing a new car. Input: Account title, down payment amount.
Process: The information is send to the HUB and verify the account of customer and make the
schedule for leasing for the given period of time.
Output: Customer can get a new car.

HUB

Applic
ant

Identificatio
n

A/C,
Financ
e Dept.

Customer
Service
Managers

Issuen
ce

Management information system

Relationship of MIS with TPS:
MIS reports and summarizes the organizations basic operations and these reports come from
the basic transition processing systems. In case of our organization the TPSs of ATM Cards,
Payroll and Customer identification etc. provide the basic information about the organizations
activities. These activities are then summarized in the form of reports for the manager so that
they can check whether the firm is working properly or not. If there are some flaws then they
take control measures to fix those flaws

Transaction processing system

Payroll master
File

Payroll TPS

Management Information system

MIS FILES

Payroll data of employee

C.I info master

File

Customer
Identification-n
TPS
Customer data

Employees Info
Master file

Customer
Master File

Employee Record TPS

Real time banking TPS

Customer Account
Master File

Customer service TPS

Customer Queries
Master File

ATM Cards
PS

Employees data
Customer data
Customer complains data
Customer account data

Transaction processing system

Customer master
File

Management Information system

MIS FILES

Advices TPS
Payroll data of employee

Customer info
Master File

Customer
account TPS
Customer data

Customer
Master file

Customer
Master File

Online
activity TPS

Employees data

Car Financing
TPS

Customer data

MIS

Reports

Manager

Limitations
The bank is using the IS very efficiently and increasing its profitability, but still there are
many
things
that should be improved. Its mainly customized by their own employees. Thats why it takes l
ow level responsibilities. Management cannot use this software for market analysis,
hypothesis testing or client segmentation. However this software has some new
features, but that should be more developed. Using of this software is rarely new. So,
it needs more time to make itself as an international standard. SCB use high range
software but skilled technicians are not available in Bangladesh. For any kind of
software problem bank has to contact with a software company which
located in other country. Which hamper the banking system.
The network frequency in Bangladesh is not good. Some time it does not works. Fiber
optical is not fully operated in Bangladesh. So sometimes the server does not work.
If the server does not work the ATM network is stopped.
In some banks prediction is wrong.
In some case planning is wrong.
The present software is not capable to store huge volume of data.
SCB has 12 luck clients but the software capable to store only 3 to 4 luck clien
t data. Presently bank operates their activity by increasing RAM.
Conclusion and future work

CONCLUSION
A management information system is a system or process that provides the information
necessary to manage an organization effectively. MIS and the Information it generates are
generally considered essential components of Prudent and reasonable business decisions.
This report discuses all the activities that the Management Information System perform
in our selected organization Standard Chartered Bank (Bangladesh).The reports starts
with the background history of the bank such as when it establish in Bangladesh, the
branches, pre and post era etc. It explains all the TPS how the transactions are made by the
bank, using of these TPS from the new events such as account opening, new allowances etc
to the routine work including cash and payments record, updating of records, payroll and
the processing of the complaints. These TPS holds all the activities from the manager
and employees to the customers. The report discuss the inbound and the outbound
logistics and relate all the processes of TPS used in the bank with the MIS, enabling the
bank to provide the quality and satisfactory services to their customers. Also includes the inter
relations, of all the entities in the database of the bank. ERD diagram represents all these
relations.

Findings
The bank is using the IS very efficiently and increasing its profitability, but still there are many
things that should be improved.
a. With the increase in the technology, the bank should made it IS up-to-date for
providing best services to their customers and attracting more customers and
increasing its productivity.
b. The security of these system should be made.
c. Credit cards system should be improved providing the unique facilities to their
customers which the other banks has not yet introduce.