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Ensure Team Effectiveness BSBWOR502B

B: Group Project Report / Final Assessment

Aims / details:

The primary purpose of the report is for you to work with three
other people and undertake a study of an organization the steps for
establishing team performance plans, the development and
facilitation of team cohesion, the facilitation of teamwork and,
liaising with stakeholders. Reviewing the effectiveness of teams
within an organization is imperative so that opportunities for
improvements may be identified and investigated.

The study

necessitates an evaluation of an organizations policies, procedures,

processes and resources whether they are sufficient, or whether
additional arrangements need to be looked into. The study may
reveal a need for: more documentation, infrastructural changes
and/or employee requirements.
During your study of the organisation you must consider the
following: how are team members consulted about their roles,
responsibilities and accountabilities; how do team members develop
performance plans; how are team members supported in achieving
performance outcomes; what are the strategies, policies and
procedures to ensure team member participation; how is feedback
about team member efforts provided; what are the processes for
raising and addressing concerns; how are team members encouraged
to take responsibility for team activities; how does the contributions
of team members serve as a role model; how are communication
processes established and maintained; what are the arrangements for
communicating information; what are the arrangements for

communicating issues and problems; how is corrective action

evaluated and taken to resolve those issues and problems. From the
information that is gathered, you will also be required to make
recommendations for improving the problem areas that you may
have identified.
It will be crucial for you to liaise and interview the appropriate key
personnel for this report.


These may be: employees, the chief





representatives, board members, business or government contacts,

funding bodies, union/employee groups and representatives and
work teams.

Elements /

This workplace related report would assess all the topics of the
module Ensure Team Effectiveness.

The assessment is done

This assignment must be presented in a report form and
Presented professionally bound or presented in a file.
Include an assignment cover sheet, table of contents,
introduction, body, recommendation/conclusion, and in the
bibliography use the Chicago style referencing (refer to
Summers, J and Smith, B 2004, Communication Skills
Handbook. How to succeed in written and oral communication,
Wiley, Queensland, Australia, Chapter 2).
As a guide, the report should be approximately 10 to 12 pagesthis excludes the bibliography / any other attachments.
Typed/font size 12 (Times New Roman) or 10 (Arial)
Margins to be 2.5 cm all round.
Line Spacing - 1

BRIEF REASONS must be given to support the points raised in

your report.

The project (report) will be marked according to the headings / guidelines as provided in
the DAS the outline of what are to be included. Note that each report may contain
different details as each organization may have different systems, procedures, processes
and programs etc. You are expected to be able to aptly apply the concepts to a real life
situation. Granted that there will always be a degree of difficulty in assessing all the
details of any company, a fair amount of secondary data and common sense will be
needed in working through this project.
The company that you are choosing to study must be willing to be interviewed / provide
information where necessary. Actual information on the organisation and relevant
information of organizations in a similar industry must also be available / able to be

The following headings could be used in your report. You could also choose to have
your own headings and /or add additional headings / sub- headings as you
deem appropriate. The notes following the headings provide some guidance of
the kinds of information and analysis that would need to be considered.

Group Report
Provide an appropriate title (as it relates to the organisation under study)


Provide an overview of what this report entails include aspects of the purpose of your
report and what the report entails. You should also briefly include a brief overview of the
organisation (for example, its name, type of business etc)

2. Sources of information
Outline the various sources of information that you used to gather your information.
Such sources could include gathering information from primary sources (e.g. the relevant
personnel in the company- personally and via questionnaires) and secondary sources (e.g.
company reports, documents). Include copies of your interviews as an appendix in the
3. Develop Headings and Sub-headings
Clearly describe what is included/considered (keeping in mind the Module Topics,
required knowledge and required skills).

a) Establish Team Performance Plan

Explain the mechanisms that the organization has in place for consulting with
team members to establish a common understanding of team purpose, roles,
responsibilities and accountabilities in accordance with organizational goals,

plans and objectives

Briefly outline the steps and procedures that the organization has to develop








performance indicators and goals for work team

Describe the steps/procedures that the organization has to support


members in meeting expected performance outcomes

b) Develop and Facilitate Team Cohesion

Briefly outline / summarize the strategies the organisation has in place to

ensure team members have input into planning, decision making and
operational aspects of work team

Explain the steps that the organisation has in place to develop policies and
procedures to ensure team members take responsibility for own work and
assist others to undertake required roles and responsibilities

Describe the arrangements that the organization has to provide feedback to

team members to encourage, value and reward individual and team efforts

and contributions
Summarize the steps/procedures that the organization has to develop
processes to ensure that issues, concerns and problems identified by team
members are recognized and addressed

Include copies of the organizations policies, procedures and codes of practice in the
appendix of the report. If these are not available, you should note these and make
suitable recommendations on how these deficiencies should be addressed.

c) Facilitate Teamwork

Explain the steps that the organisation has in place to encourage team
members and individuals to participate in and to take responsibility for team
activities, including communication processes

Describe the procedures that the organization has to support the team in
identifying and resolving work performance problems

Briefly describe the arrangements that the organisation has to ensure own
contribution to work team serves as a role model for others and enhances
the organization's image for all stakeholders

d) Liaise with Stakeholders

Explain the processes that the organisation has in place to establish and
maintain open communication with all stakeholders

Describe the steps that the organization has in place to communicate

information from line manager/management to the team

Outline/summarize the arrangements that the organization has in place to
communicate unresolved issues, concerns and problems raised by team
members and follow-up with line manager/management and other relevant

Briefly explain the provisions of the organisation to evaluate and take

necessary corrective action regarding unresolved issues, concerns and
problems raised by internal or external stakeholders

4. Recommendations & Conclusion

Briefly summarize your findings

Outline the problem areas that have been identified.

Explain whether the current procedures, processes, activities and resources in the
organization are sufficient, or whether additional arrangements might need to be
looked into. Indicate what those arrangements are (i.e. more documentation,
infrastructural changes and/or employee requirements)