Questions for Survey on ERP software

Dear Sir/Madam,
You are invited to participate in our survey on Perception on Business Software Selection, using software and potentiality of
software - by [AIMS] Advanced Information Management Solution Bangladesh Ltd. - Concern Institute of

DreamApps.

In this survey, we try to find out the problem faced before selecting the MRP/ERP software for your company, know the
difficulties after purchase the software and its Potentiality. The questionnaire consists of five main parts: Information about
your company, perceptions before selecting and after purchase the MRP/ERP software and perception on potentiality of the
software.
It is very important for us to learn your opinions. In return, we would send a copy of our completed research report to your
company which enables your company to benchmark your process. Your survey responses will be strictly confidential and your
information will be coded and will remain confidential. Any data presented in the thesis will be in aggregate form and it will not
be possible to identify the company individually.
If you have questions at any time about the survey or the procedures, you may contact with Rayhan Ahmed (Application
Specialists) at 01833313856 or by email at rayhan@aimsbd.com.
Thank you very much for your time and support.

Part-1: Information about your company

1.

Name: ...................................................................................................................................................................................................

2.

Sex:

3.

Your Position in the Company: ..................................................................................................................................................

4.

Your Company Name: ...................................................................................................................................................................

5.

Address: ............................................................................................................................................................................................

6.

Companys Nature: .......................................................................................................................................................................

7.

Telephone: .........................................................................................................................................................................................

8.

Your Email: ..........................................................................................................................................................................................

Female

Male

9.

How many employees are there in your company?

10.

100-200
11.

12.

200-300

300-400

400-500

500-600

600-Above

Is your company currently using/selecting a MRP / ERP system?

Yes, we are using one

yes, have bought one, but hasn't utilize it

Yes, at the implementation stage

At the software selection stage

No, we don't have one and no intention to buy one

No, we don't have one but might have one in the future

If your company has purchased a MRP/ERP system, please answer the following questions.

I.

What's the name of the MRP/ERP system that your company selected?

..

II.

If your company has bought MRP/ERP software but hasn't utilized it, would you please list out the reasons
that stopped your company from using it?

.
.

Appendix |Page | I

Part-2: About Your Selection Process

During the MRP/ERP software selection process, we have encountered the following problems: (Please select an
option, which best represents your opinion.)

Strongly

Disagree

Disagree

1. There

was

unavailability

of

brushier,

handbook/

Not Sure/

Agree

Neutral

Strongly
Agree

guidebook on this subject to assist people to select

MRP/ERP software.
2. Existing operation problems were caused by lack of
MRP/ERP system.

3. Lack of knowledge about MRP/ERP system is the problem

to compare and decide the appropriate software.
4. There have no established criteria on selecting MRP/ERP
system.

5. Large number of MRP/ERP software available in the

market leads to difficulty in comparison.

6. Have difficulties to decide which modules to buy out of

the MRP/ERP software package.

7. The capital investment required for the desired software

was/is not affordable.

8. Difficult to put money value on the potential benefit of

the MRP/ERP software to justify the cost.

9. It took/ its taking a lot of management time and effort

to compare and decide the appropriate software.

10.

1.

Higher management was/is not committed.

Please indicate other problems your company or you have encountered during the selection process:

.............

Appendix |Page | 2

Part-3: Your Perception on The MRP/ERP System

[If your company is currently using a MRP/ERP system, please select the problems that you have encountered
when implementing or using it]

Strongly

Disagree

Disagree

1. It took a less time to import data into the MRP/ERP

Not Sure/

Agree

Neutral

Strongly
Agree

8. The system is not difficult to maintain or upgrade.

9. There was great resistance by employees to the new

system.

2. It took a less time to be confident for the system to

go live.

3. The software interface is intuitive and very easy for

non-computer literature people to use.

4. The training program is not long and complex, which

was cost effective.

5. Some modules bought were never utilized within the

company.

6. The software provider is not responsive to problems

occurred. Poor level of support.

7. The

system

function

to

the

expectation

as

the

software vendor promised.

software.

10.

There has no effective project management when

implementing the software.

11.

Overall, we are satisfied with this software.

12.

Overall,

the

software

has

improved

our

manufacturing efficiency.

Appendix |Page | 3

Part-4: Product Characteristics/ Potentiality

(Please select an option, which best represents your opinion.)

Strongly

Disagree

Not Sure/

Disagree

1. Ease of Installation.

Agree

Strongly

Neutral

Agree

2. Compatibility with existing Hardware.

3. Compatibility with existing Operation software.

4. Consistency with Interface and user-friendly operations.

5. Having complete functionality.

6. Having high system reliability (stability and recovery

ability).
7. Software is ease of access and excellence of Product
Support
8. Designed to minimize implementation time.

Part-5: Your Perception on Previous Manual system

[Before using MRP/ERP you may face some difficulties, please select the problems that you have encountered]

Strongly

Disagree

Disagree

1. Previous Manual system could save time and minimizing the

Not Sure/

Agree

Neutral

Strongly
Agree

cost of your organization.

Appendix |Page | 4

2. In your previous Manual system, there was the way to

observe your organizations activities like as Financial

situation, Inventory Management, Accounts, Human Resource
Management etc from anywhere at any time without any
obstacles.
3. Previous Manual system was easy to operate and easy to keep
the record.
4. Previous Manual system has the ability to satisfy employees.

5.1 Analysis of data

For analysis of data Ms Word, Ms Excel has been used. Parametric and non- parametric
statistical tools like as- standard Deviation, mean, Z test etc will be used to derive a
meaningful conclusion from the empirical data. In addition, basic statistical techniques of
different measures of central tendency have been used in analyzing the data.

5.2 Hypothesis Development

With a view to fulfilling the objective some relevant hypothesis have been
formulated for this study1. HA: There was unavailability of brushier, handbook/ guidebook on this subject to
assist people to select MRP/ERP software.
2. HA: Lack of knowledge about MRP/ERP system is the problem to compare and decide
the appropriate software.
3. HA: There have no established criteria on selecting MRP/ERP system.
4. HA: The capital investment required for the desired software was/is not affordable.
5.

HA: It took/ its taking a lot of management time and effort to compare and decide
the appropriate software.

6. HA: Previous Manual system could save time and minimizing the cost of your
organization.
7. HA: It took a less time to import data into the MRP/ERP system & confident for the
system to go live.

Appendix |Page | 5

8. HA: The software interface is intuitive and very easy for non-computer literature
people to use.
9. HA: The training program is not long and complex, which was cost effective.
10.HA: The system function to the expectation as the software vendor promised.
11.HA: There was great resistance by employees to the new software.
12.HA: Overall, we are satisfied with this software & the software has improved our
manufacturing efficiency.
13.HA: Software is ease to Installed, compatibility with existing Hardware, existing
Summary of the Responses of 50 Companies in Dhaka

Operation & Consistency with Interface and user-friendly operations.

14.HA: Software is ease of access and excellence of Product Support & Designed to
minimize implementation time.
15.HA: Previous Manual system was easy to operate and easy to keep the record &
could satisfy employees.

5.3 Hypothesis Testing

Appendix |Page | 6

H1

H2

H3

H4

H5

H6

H7

H8

H9

H10

H11

H12

H13

H14

H15

14

14

2= Disagree

10

10

20

10

20

3=Neither

4= Agree

21

15

23

21

25

10

20

18

17

23

21

17

13

10

5= Strongly

10

30

17

10

17

22

13

15

10

23

40

35

Total

163

221

199

163

166

122

191

201

160

190

163

200

231

229

122

Average( x

3.26

4.42

3.98

3.26

3.32

2.44

3.82

4.02

3.2

3.8

3.26

4.62

4.58

2.44

3.027

3.96

3.28

3.66

3.19

2.98

3.28

2.51

3.19

3.29

5.10

4.57

3.19

1= Strongly
Disagree

agree nor
disagree

Agree

Standard
Deviation()

Appendix |Page | 7