Documenti di Didattica
Documenti di Professioni
Documenti di Cultura
The Telecom Industry is hyper-competitive due to factors such as deregulation, fixed mobile substitution, MVNO and
VoIP, while convergent services like integrated bundles of voice, data, content and mobility have become the new
standard.
Service Providers are setting a trend in moving from a network-centric mindset to a customer-centric one in order to
maximize customer value. With increasingly competitive pressures, it is imperative to adopt a consistent and reliable
practice for order fulfillment to ensure customer loyalty and satisfaction at the highest level. HCL has the credentials to
help you face these challenges with end-to-end solutions in service fulfillment.
Challenges
The industry faces a series of challenges such as:
Legacy systems leading to high manual interruptions and creating multiple ownerships
Long Order Fulfillment cycle time causing huge backlog of orders; this leads to loss of revenue due to delay in provisioning
Rise in cancelled orders due to incongruence between sales and service delivery resulting in high customer churn; also the difficulty in
Increase in competition and triple play which is a huge challenge in gaining market share
Interaction with various LECs and proprietary systems, increases the TAT if not monitored closely during pre-provisioning
HCL Offerings
Simple &
Complex Order
Processing
MACD support
Vendor/ Partner
Co-Ordination
Provisioning of VOIP,
PSTN, Broadband,
video cable and
wireless
Order Status
Enquiry
SERVICE
OFFERINGS
Access Service
Request/ Local Service
Request
Local Number
Portability
Directory Services
Coordinating Site
Engineers Visit
HCL Advantage
Business Benefits
to increase in revenues
TM
to attain
predictable and consistent results and reach steady state
earlier
Improved
Financial Impact
HCL Technologies is a billion dollar leading global IT services company, working with clients in the areas that impact and redefine the
core of their businesses. Since its inception into the global landscape after its IPO in 1999, HCL focuses on 'transformational
outsourcing', underlined by innovation and value creation, and offers integrated portfolio of services including software-led IT solutions,
remote infrastructure management, engineering and R&D services and BPO. HCL leverages its extensive global offshore infrastructure
and network of offices across the globe to provide holistic, multi-service delivery in key industry verticals including Financial Services,
Manufacturing, Consumer Services, Public Services and Healthcare. HCL takes pride in its philosophy of 'Employee First' which
empowers our transformers to create a real value for the customers.
www.hclbpo.com