Human Resource

Outsourcing Services
The

agility and performance of employees

during these competitive times empowers

organizations with a powerful competitive edge. The HR today spends more time on
activities are

transactional activities. These

not part of the strategic objectives.

HCL recognized as a leader in outsourcing, helps you transform your most valuable asset

Human Capital.

Leverage our deep domain expertise, integrated technology focus, flexible services and cost-saving HRO solutions to
strategically manage your business.

Employee First
philosophy. Employee First philosophy is all about empowering and engaging employees that maximize
customer value and build a sustainable organization for the future.
HRO at HCL, the next-generation, global HR outsourcing services has its genesis in HCL's

Expat Administration

Compensation

Benefits Administration

Workforce Development

Workforce Administration

Payroll

Recruitment & Staffing

Service Offerings

Business Intelligence (Reporting, Analytics &Compliance)

Employee Solution Center

Employee Self Service / Manager Self Service
HR IT and Infrastructure

HRO at HCL will assist you...

Ranked in the Leaders
category of the 2009 Global
Outsourcing 100
IAOP (International Association
of Outsourcing Professionals) 2010

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Focus on Strategic HR Expertise
v
Domain experts with experience in global HRO market
v
Increase flexibility to meet changing business conditions
v
Transform the organization, focus on customer employees through our Innovative EFCS

philosophy
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Reduce HRIS Cost
v
Lower costs through superior performance & optimized cost structure
v
Translate fixed costs into variable costs
v
Simple and Transparent Pricing

Ranked No.1 Employer in India and Best

Employer in Asia
Hewitt Associates, 2009

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Improve HR Operating Performance
v
Improve HR operating performance, Improved service to employees
v
Process standardization across the globe with only some localizations to address country specific

regulations.
v
Access to large skilled HR resource talent pool
v
Multi Lingual support from near shore and onshore
v
Global best practices

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Meet your HR Technologies Need

Ranked No.1 in the Top Cross Industry BPO

Vendors
Ranked 1st among the Top 50 Best Managed
Global Outsourcing Vendors
The Black Book of Outsourcing, 2009

v
Comprehensive HRO solution across IT Infrastructure, Applications and BPO
v
Deep expertise on diverse HR ERP platforms Like Oracle, PeopleSoft and SAP etc.
v
Integrated, flexible, cost-effective, Platform-based solution for HRIS Transformation
v
Deploy proprietary HCL tools and methodologies

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Enhanced Risk Management
v
Robust operational controls
v
Focus on compliance
v
Consistent delivery on customer-specified parameters

First BPO company in the world to be

appraised at Maturity Level 5 of People CMM
QAI, 2009

v
Transparent account management procedures driven by senior management focus

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Single View of the Global Employees
v
Ability to provide consistent & accurate data across one system

v
Addressing any reporting challenges that Customer faces.

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Compliance and Statutory Service
v
Statutory and Payroll Compliance support through established partner network
v
Audits and Regulatory Tax filling support from multi location

Case Study 1
Engagement Quick Facts
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3600+ man months of HR self service experience

Company Overview
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Leading global multi process HRO provider;

Delivered HRO services to multiple fortune 500

organizations

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14 fortune 500 clients served
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500,000+ active employees using the system
?
90,000+ managers and HR users
?
1 million + ESS, MSS transactions supported every year
?
4 major HR product releases supported

Results
Outsourcing Objectives
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Manage multiple ERP applications for companys

14 clients in multiple business domain located

across globe
?
End to End HR business processes for 1,80,000+
employees
?
More than 10 Technology Platforms
?
Challenges associated to stringent SLA, disaster
recovery and security norms

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Reduced cost of operations
?
Improved quality and processes
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Best-in-class delivery
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Dedicated infrastructure and services
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Ability to quickly ramp up to 6 times the initial FTE number

HCL Value Proposition

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HCL delivery centers serve as virtual extension of clients multiple support centers
?
Proven cost effective transition methodology as laid down under ASSeTTM
?
Forums for Governance at various levels of the engagement
?
Integrated process framework to align all organizational processes with client

expectations

Case Study 2
Company Overview
?
Leading Global supplier of Automatic Test equipment (ATE)

Outsourcing Objectives
?
Payroll processing for US based employee population
?
Bring down total cost of ownership
?
Bring cost efficiencies by shifting from a AMC model on Licenses

Competitive Differentiator
?
Competitive pricing model
?
Flexibility & control permits to retain core

processes on co-sourced model

?
Little or no change management Extension of

service with existing relationship

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Improve the operational efficiency

HCL Value Proposition

?
HCL BPO powered Oracle Partnership enable subscription License
?
Upgrade existing Oracle Payroll application to R12
?
Integrated solution with Infra, IT and HCL BPO
?
Oracle Platform for seamless integration to HR applications and automated GL/AP

posting
?
Payroll Helpdesk services for business hours

Results
?
Annual cost savings of 35%. Reduced cost

through subscription license model and offshore

leverage
?
Per Employee per month pricing with unlimited

pay runs; resulted 30%cost benefit over pay slip

charge model

HCL Global Operations

FINLAND

CANADA

SWEDEN
U.K.
Belfast

NETHERLANDS

London
BELGIUM
Toronto
Utah

Sunnyvale
Irvine
Los Angeles

Chicago
Dallas Fairfax

KRAKOW,
POLAND

GERMANY
SWITZERLAND
FRANCE

Stamford
New Jersey

BEIJING, CHINA

ITALY

Mexico City

JAPAN

Israel

CARY, NORTH CAROLINA

Columbia
Houston

SHANGHAI, CHINA

Dubai

INDIA

HONGKONG

Puerto Rico
MALAYSIA

SINGAPORE

Sao Paolo
SOUTH AFRICA

SAO LEOPOLDO, BRAZIL

Brisbane

Perth

Sydney
Melbourne

Auckland
Wellington

Corporate Headquarters

Delivery Centers

Regional Delivery Centers (RDC)

Sales Offices

Global Delivery Centers (GDC)

Planned Delivery Centers

Hello, Im from HCL! We work behind the scenes, helping our customers to shift paradigms and start revolutions.
We use digital engineering to build superhuman capabilities. We make sure that the rate of progress far exceeds
the price. And right now, 88,000 of us bright sparks are busy developing solutions for 500 customers in
31 countries across the world. How can I help you?
www.hclbpo.com

Give your company the advantage of HCL's HRO Solutions.

To schedule a meeting, email us at: HRO@hcl.in
www.hclbpo.com

Copyright 2011 HCL Technologies Ltd.

www.hcltech.com