SURVEY QUESTIONNAIRE

Being MS Scholar in Management Sciences from Iqra University, Islamabad, I am conducting a research to
analyze integrated Examination of Organization Effectiveness in Pakistani HEIs through Knowledge
Management Process. I assure that your responses will be held in strict secrecy and the resulting data will be
summarized on general basis. I would highly appreciate your kind cooperation in this respect.
Federal
Punjab
Sindh
KPK
Balochistan AJK
Gilgit
Region
Baltistan
Executives
Manager/assistant manager
Positions
Faculty
Support Staff
Other
Administration
Education
Department
Research/development
IT
Others
Gender:
Male
Female
Less than 25
26-35
Age
36-45
46-55
Less than 5 years
Number of working years
5-10 years
10-15 years
More than 15 years
Please encircle properly.
1 - not satisfied at all
2 - not very satisfied
3 - somewhat dissatisfied
4 neutral
5 -somewhat satisfied
6 satisfied
7 - very satisfied
1 2 3 4 5 6 7
Our organization members are satisfied by the degree of collaboration.
Our organization members are supportive.
Our organization members are helpful.
There is a willingness to collaborate across organizational units within our organization.
There is a willingness to accept responsibility for failure.
Our Organization members are generally trustworthy.
Our Organization members have reciprocal faith in other members' intentions and
behaviors.
Our Organization members have reciprocal faith in others' ability.
Our Organization members have reciprocal faith in others' behaviors to work toward
organizational goals,
Our Organization members have reciprocal faith in others' decision toward organizational
interests than individual interests.
Our Organization provides various formal training programs for performance of duties.

Our Organization provides opportunities for informal individual development other than
formal training such as work assignments and job rotation.
Our Organization encourages people to attend seminars, symposia, and so on.
Our Organization provides various programs such as clubs and community gatherings.
Our Organization members are satisfied by the contents of job training or self-development
programs.
Our organization members can take action without a supervisor.
Our organization members are encouraged to make their own decisions.
Our organization members do not need to refer to someone else.
Our organization members do not need to ask their supervisor before action.
Our organization members can make decisions without approval.
In our organization there are many activities that are not covered by some formal
procedures.
In our organization contacts with our company are on a formal or planned basis
In our organization rules and procedures are typically written.
In our organization members can ignore the rules and reach informal
In our organization members make their own rules on the job.
Our Organization members can understand not only their own tasks but also others' tasks
Our Organization members can make suggestion about others' task.
Our Organization members can communicate well not only with their department members
but also with other department members.
Our Organization members are specialists in their own part?
Our Organization members can perform their task effectively without regard to
environmental changes.
Our organization provides IT support for collaborative works regardless of time and place
Our Organization provides IT support for communication among organization members
Our Organization provides IT support for searching for and accessing necessary
information
Our Organization provides IT support for simulation and prediction.
Our Organization provides IT support for systematic storing
Top management of our organization is interested in knowledge management
Top management of our organization is well aware of the concepts of knowledge
Management
Top management of our organization invests much human and financial resource for
knowledge management
Top management of our organization emphasizes the importance of knowledge
management to organizational members
Top management of our organization participates in and leads knowledge management
activities (e.g. knowledge sharing and utilization)
Our organization provides much financial incentives for knowledge sharing
Our organization reflects contribution to knowledge sharing activities in personnel
evaluation of work performance
Our organization sufficiently provides opportunities for education and training as
incentives for knowledge sharing activities

Our organization sufficiently rewards employees if their contribution or sharing of

knowledge leads to organizational performance such as sales growth and cost
reduction
Our organization respects and acknowledges the honors of employees who contribute to
knowledge sharing activities
The KM processes in our organization effectively enables the creation of new knowledge
from existing knowledge
The KM processes in our organization enables learning of useful lessons from previous
work experiences
The KM processes in our organization facilitates exchange of knowledge with other
departments
The KM processes in our organization enables the acquisition of knowledge of new
products and services in industry
The KM processes in our organization facilitates the acquisition of new knowledge about
competitors in industry
The KM processes in our organization enables the appropriate filtering of large amount of
knowledge
The KM processes in our organization enables the absorption of employees knowledge
into organizational knowledge
The KM processes in our organization enables transfer of partners knowledge into our
companys knowledge
The KM processes in our organization enables the execution of activities for the
integration of knowledge from different sources and types
The KM processes in our organization enables the execution of activities for the
abandonment or replacement of outdated knowledge
The KM processes in our organization enables learning knowledge from mistakes and
failures, and utilizing the knowledge in works
The KM processes in our organization enables utilization of retained knowledge in order to
solve new problems
The KM processes in our organization enables diffusion and utilization of knowledge
which is necessary to improve work efficiency
The KM processes in our organization enables the distribution of knowledge to
organizational members for applying the knowledge to their works
The KM processes in our organization enables the capture and application of knowledge
in critical issues for competition
The KM processes in our organization enables the execution of activities for the
prevention of inappropriate usage of knowledge
The KM processes in our organization enables the execution of activities for the prevention
of disclosure of knowledge into outside of organization
The KM processes in our organization use technology for restricting access to important
knowledge sources
The KM processes in our organization clearly defines knowledge into which access is
Restricted
The KM processes in our organization clearly deliver the importance of knowledge
protection into employees
My organization has improved its ability to innovate new services

My organization has improved its ability to identify new business opportunities

My organization has improved its ability to coordinate the development efforts of different
units
My organization has improved its ability to anticipate potential market opportunities for
new products/ services
My organization has improved its ability to rapidly commercialize new innovations.
My organization has improved its ability to adapt quickly to un anticipated changes
My organization has improved its ability to anticipate surprises and crises
My organization has improved its ability to quickly adapts its goals and objectives to
industry/ market changes
My organization has improved its ability to decrease market response times
My organization has improved its ability to react to new information about industry/
market
My organization has improved its ability to be responsive to new market demands
My organization has improved its ability to avoid overlapping development of corporate
initiatives
My organization has improved its ability to streamline its internal processes
My organization has improved its ability to reduce redundancy of information and
knowledge

Thank for Your Precious Time And Cooperation