Documenti di Didattica
Documenti di Professioni
Documenti di Cultura
U.S. Citizen
LinkedIn
http://tinyurl.com/mep2rqz
email: robertvanden2@gmail.com
Los Angeles County, CA
Manuals
Web Content
Marketing
Procedures
Graphics
Documentation Tools
Computer Skills
PROFESSIONAL EXPERIENCE
Freelance Writer Northridge, CA
Technical Writer and Researcher
Formulated a new standard for the content of all future technical manuals.
Worked in close cooperation with a director and experienced subject matter experts (SMEs).
Met with customer teams to identify improvements to a library of standard operating procedures (SOPs).
Drafted a template to standardize SOP document contents and an emergency procedure to process critical jobs.
Researched graphical user interface (GUI) improvements to legacy operations software
Created flagship videos and marketing demonstrations of key MediaShift product offerings.
Wrote key demo documents that allowed prospective customers to test MediaShifts products live onsite.
Worked with vice presidents (VPs), the director of product management, and the chief operating officer (COO) to
support aggressive deliveries of marketing documents to airline and hotel chain customers.
Awarded Employee of the Month for rebranding 480 public-facing corporate documents in 1 month.
Used Microsoft VBA and Perl to identify and help process documents faster.
Originated new SOPs for installing MediaShift software and hardware systems, monitoring key performance
indicators (KPIs) at remote facilities, and monitoring advertising impressions, page views, and Google AdSense.
Worked under a department vice president to revise outdated online documentation for IBM mainframes. The new
documentation enabled senior managers to view critical system vulnerabilities.
Enabled SMEs to better cross-train on separate computer systems. Collected computer system facts into templates. .
Provided customers with mobile PC hardware and software installation and repairs, backups and on-site tutoring.
Delivered fast, mobile service with a unique pricing model. Communicated technical matters in plain English.
Wrote technical content for hundreds of web pages, bi-fold manuals, and audio/video product listings.
Worked with the chief executive officer (CEO) and project managers to formulate best wording for advertising.
Enabled project managers to track projects, adjust task priorities, and identify holdups using a live project database.
Prior to writing career, delivered outstanding remote technical support to Gefens customer base from 2006 2008.
Robert Van den Heuvel Page 2 of 3
Co-managed the main campus data center. Resolved account problems with web sites, e-mail, disk storage.
Ran the College of Engineering and Computer Science (CECS) help desk. Supervised two student assistants.
Reduced help desk calls by automating tedious data center labor with Perl and shell scripts.
Cut staff labor in CECS departments by automating purchasing paperwork with Delphi and Microsofts OLE API.
Documented crucial technical configurations and fix it recipes.
Increased staff efficiency on a 70-user Novell PC network. Upgraded outdated hardware and providing daily
technical support. Achieved results under strict budget constraints.
Setup and operated a classified computer lab for scientific programmers. Enabled immediate productivity by
tutoring personnel and writing quick start guides. Administered DOD security procedures.
Wrote C and C++ code that significantly improved rocket engine health monitoring software and a manufacturing
cost simulator. Documented code and deliverables.
Improved aerospace proposals and software requirements documents.