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Novartis Pharma

Country: India


Job Purpose

Provide sales force analytics support to Novartis internal customers (CPOs & Regional marketing
and sales teams) on various high complexity sales force analytical reports.
Facilitate data enabled decision making for Novartis internal customers by providing and
communicating qualitative and quantitative analytics.
Support GBS-GCO business in building practice by involving in various initiatives like knowledge
sharing, on-boarding and training support, support team lead in all business related tasks / activities,
building process documentation and knowledge repositories.

Major Accountabilities

Create and deliver below customer requirements as per agreed SLAs (timeliness, accuracy, quality,
etc) and drive excellent customer service
o Customer segmentation & targeting
o Field-force optimization
o Territory alignment
o Incentive compensation (Plan-Design-Admin)
o Territory sales performance reports
o Activity (QTQ) performance reports
o Others SFE support
o Call plan management
o Territory action plan report
Deliver services through structured project management approach with appropriate documentation
and communication throughout the delivery of services
Create and maintain standard operating procedures (SOPs), quality checklists that will enable
excellent quality outputs for all outputs within the function
Develop and maintain knowledge repositories that captures qualitative and quantitative reports of
brands, disease areas, macroeconomic trends of Novartis operating markets, etc
Support team leaders in recruitment and on-boarding of new associates within the organization
Active participation in various knowledge sharing sessions that enables growth and improves quality
of GCO Hyd deliverables across the function
Comply with all internal functional operating procedures like time tracking, KPI tracking and
reporting, and other internal systems and processes
Comply to all Novartis operating procedures as per legal / IT / HR requirements

Key Performance Indicators (Indicate how performance for this role will be measured)
Business Results:
Quality KPI targets met as per business expectations
Good customer satisfaction scores
All projects delivered as per customer expectations
Strategy/Customer Focus:
Drive design and enhancement of existing services / deliverables
Internal customer satisfaction with quality of services provided.
Capabilities & Expertize:
Learning agility
Ability to manage multiple stakeholders

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Project Management
Pharmaceutical industry domain knowledge
Market research background
Advanced MS-office skills (MS-Excel and MS-PowerPoint)
VBA and MS-Access knowledge will be an added advantage

Soft Skills:
Excellent presentation skills
Excellent interpersonal and communication skills
Ability to operate effectively in an international matrix environment.
Strong stakeholder management skills
Strong team player who is dynamic and result oriented


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