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(a) Recruitment
A format procedure should be followed by financial intermediaries when
employing new people. A check of their previous employment and credit
references should be mandatory. Only men of competence and integrity should
staff a financial intermediary. The best safeguard for the tellers cash is the
honesty and integrity of the teller himself.
Procedures/Requirements
1. An applicant for employment should be required to submit a letter of
application with his/her bio-data and work experience if any, and
scholastic records to determine his/her potentials for employment.
2. Interview, written and practical examination (where required) should be
conducted by the Manager to find his/her capability, aptitude and
efficiency in performing the task required in the position applied for.
3. All the records of the applicants engagement should be forwarded to the
cashier, who shall maintain the new employees file.
4. Upon engagement, the new employee shall be oriented briefly on the
policies, rules and regulations, organizational structure and Company
Code on Employee Discipline before finally endorsing him to his
department head or supervisor for assignment and commencement of
duties.
(b) Knowledge of Outside Activities of Employees
ORGANIZATIONAL CHART
The first requirement of the selection process with the preparation of a Job Description and
Job Specification. The Job Description contains, among others, a description of the duties
and responsibilities attached to the job while the Job Specification indicates the special
qualifications, years of experience and special training to do the job.
Management begins the recruitment process with the personnel already in the bank for
possible promotions or transfers as away of boosting their morale.
The individual/s qualifications and capacity to perform his/her job and ones honesty and
integrity are major considerations in selecting an applicant. Banking is fiduciary in nature.
It follows that pre-employment requirements should be fully complied with to ensure
Physical and mental fitness of the employees. The applicant shall be requested to submit
the following documents;
a.
b.
c.
d.
e.
f.
Job Security
The bank commits to provide continuous employment to all its permanent employees.
This can only be achieved with the employees competence and satisfactory job
performance to ensure personnels security to tenure.
Office Decorum
Behavior and Conduct
Bank employees shall conduct themselves in proper and courteous manner. Bank
personnel shall develop a deep sense of loyalty to the bank. Utmost courtesy shall be
observed in dealing with bank clients. As much as possible, employees should exercise
extreme patience in dealing with argument-provoking situations. All employees shall
observed proper decorum in dealing with senior officers and other personnel of the bank.
In addition, the following activities are strictly prohibited and non-compliance thereof shall
be dealt with the corresponding penalties/reprimands.
Unruly behavior,
Drinking liquor
Gambling
Fighting and other disorderly conduct
First Offense
Second Offense
Third Offense
Fourth Offense
Fifth Offense
Verbal Reprimand
Verbal Reprimand
3 Days Suspension
1 Week Suspension
Termination
Telephone Usage
Phone calls and/or radio communication messages, which are personal in nature, must be
kept to a minimum. The following communication ethics should be observed at all times:
a. Answer the telephone or radio communication promptly when it rings/signals
b. When answering, state your name, the name of the bank and offer your
assistance;
c. When answering for another employee who is not around, get the message
clearly in writing so that the person called may respond correctly; and
d. When you are temporarily leaving your post, always leave your whereabouts to
your co-employees and the time you are expected to be back.
Ethical Standard
Bank personnel are thus required to conduct business in an ethical and legal manner both
inside and outside the bank. It is stressed that employees activities or dealings outside the
bank should as far as practicable, not involved conflict of interests of the bank.
Open Interaction
The bank realizes the need for a two-way communication between management and the
employees. There shall be a monthly meeting attended by the principal officers and other
bank personnel to discuss issued of vital importance to banks operations.
OFFICE CONTROL AND SECURITY MEASURES
The bank shall provide the employees with complete set of uniforms free of charge every
year. Once the uniforms are issued, each employee is required to wear this according to the
schedule. Employees shall wear business attires during non-uniformed days. Failure to do
so shall penalize the offender as follows:
First Offense
Second Offense
Third Offense
Fourth Offense
Fifth Offense
- Verbal Reprimand
- Written notice
- Suspension 3 days
- Suspension 1 week
- Suspension 15 days
The employee violator shall submit a written explanation for failure to comply with this
requirement.
ID Cards
The bank Identification Card serves as the employees membership in the banks working
team. All personnel are required to wear it while on official duty and, in the event of loss,
to report this to management.
Disclosure of Information
Bank transactions are confidential information requiring protection. Employees shall not
make any public or private discussion of bank affairs of the customers except with coemployees who need to know as part of banking operations.
Working Schedule
Employees are required to render eight (8) hours work in the bank from Monday to Friday
are from 8:00AM to 5:00PM with one (1) hour lunch break from 12:00 NN to 1:00 PM.
There shall be a 15-minute coffee break in the morning and another in the afternoon. The
work schedule may be revised subject to operational requirements and to Bangko Sentral
ng Pilipinas regulations.
Operating managers who occupy position of trust in the bank may be required to render
longer hours of service without overtime pay.
Records of Attendance
All personnel shall use their electronic Daily Time Records in the bank may be required to
render arrival, lunch break and departure.
Absences
Each employee is indispensable in the smooth flow of transactions. The absences of one
surely cause delay. Employees are, thus, required to notify management at least three days
in advance of any planned absence or leave except in case of emergency.
Employees are required to accomplish the prescribed Leave Form. However, in cases of
emergency, the employee concerned should immediately notify his supervisor within the
first hour of his inability to report to work. Any unjustified absence of more than two (2)
working days shall be considered an Absence without Leave (AWOL), an offense meted
with appropriate sanctions. The employees on emergency leave shall accomplish the Leave
Form within two days when he reports to the office, otherwise, such absence shall be
considered as Leave without Pay.
Tardiness
Tardiness of 15 minutes per day shall be allowed to each employee. A fraction of any hour
after 8:15 a.m. shall be computed as one (1) hour late and such shall be deducted the
commensurate amount from his salary. Habitual tardiness for more than five days in a
month will be meted with corresponding administrative sanction.
First Offense
Second Offense
Third Offense
Fourth Offense
Fifth Offense
Sixth Offense
- Oral reprimand
- Written reprimand
- Suspension 3 days
- Suspension 1 week
- Suspension 15 days
- Termination
The bank recognizes the need to commensurate the services of its employees with
compensation package that is competitive in the industry.
a. Basic Salary All employees, except those occupying contractual positions
shall be paid semi-monthly every 15th and 30th of the month. Employees pay is
indicated in the payroll sheet, to be signed by the personnel upon receipt of the
correct amount.
b. Overtime Pay All employees rendering services the regular working hours
shall be paid the corresponding overtime pay, computed as follows.
Rest Days
Rest Days or Working special Holidays
Rest Days (Non-Working Special Holidays)
Legal (Regular) Holidays
Legal Holidays falling on employees rest days
-125%/hour
-150%/hour
-175%/hour
-200%/hour
-300%/hour
Salary Increase
Salary upward adjustment shall be made when necessary and shall include among
others the following:
PERFORMANCE APPRAISAL
Appraisal Policy
No two employees are alike. Employees have varied talents, personalities, abilities and
potentials, which should be considered in assessing their performance. The performance
appraisal system to be done per semester aims to:
a. provide feedback on employees performance;
b. measure employees potential value, his capacity for growth and his
possibilities for advances; and
c. improve supervision and attainment of specific targets agreed upon in the
effective performance of duties.
Goal Setting and Standards
The bank shall set pre-determined targets for every position. The supervisor shall discuss
these performance targets and the key result areas, which shall serve as the basis in the
evaluation of ones performance.
Periodic Progress Review
The supervisor shall review and assess the performance of the subordinate and compare
achievements against standards, identify the variances and determine reasons of occurrence
at least every semester or when so requires.
Written Performance Evaluation
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The results of evaluation shall be documented in the Performance Appraisal Report and
discussed with the subordinate. The employees strong and weak points shall be identified
and commendations/recommendations shall be made, if necessary.
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Non-Working Holiday
The following regular holidays mandated by law shall be observed at no less in pay to
eligible employees:
New Years Day
Maundy Thursday
Good Friday
Araw ng Kagitingan
Labor Day
Town Fiesta-Head Branch -Butuan Branch -Cagayan Branch-Gingoog MBO Independence Day
National Heroes Day
Bonifacio Day
Christmas Day
Rizal Day
-
January 1
Movable
Movable
April 9
May 1
February 2
May 19
August 28
June 12
August 26
November 30
December 25
December 30
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Retirement Plan
The bank provides for a retirement plan fir its personnel. Upon retirement, whether for
normal early or late retirement, an employee shall be entitled to receive amounts stipulated
in the terms of the retirement plan. In the event of the death of the employee, his
designated beneficiaries shall get the retirement benefits.
A Retirement Program approved by Bangko Sentral showing the details of implementation
of this scheme is file separately
EMPLOYEE DISCIPLINE
Bank employees should always conduct themselves in a manner befitting for good
employees serving a bank reposed with trust by the banking public. To maintain the good
image of the bank, management shall set rules and regulations to instill discipline among
its managers and employees and to conform to basic social norms.
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penalties shall be imposed for light offences and only one penalty shall be imposed in each
case. Any admonition or warning shall not be considered penalty.
Action to be taken
Disciplinary interview A one-on-one meeting between the supervisor and the
employee to identify and to discuss the problem agree on the solution and analyze the
consequences should the problem recur.
Written reprimand A written notice to the employee indicating the offense
made with stern warning that commission of a similar offense will be dealt with
accordingly.
Suspension temporary debarment of an employee from work without pay.
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