INE CCIE Voice Volume II

Version 3.5

Mock Lab 4

CCIE Voice Volume II

Mock Lab 4 :: Tasks
Difficulty Rating (1:Lowest, 10:Highest): 7
Lab Overview:
The following scenario is a practice lab exam designed to test your skills at configuring Cisco
Unified Communications devices. Specifically, this scenario is designed to assist you in your
preparation Ciscos CCIE Voice Lab exam. However, remember that in addition to being
designed as a simulation of the actual CCIE lab exam, this practice exam should be used as
a learning tool. Instead of rushing through the lab, in order to complete all of the
configuration steps, benefit yourself by taking the time to research the networking technology
in question in order to gain a much deeper understanding of the principles behind its
operation. Also, it does you very little good to simply look at the answer video(s), as it doesnt
challenge and stretch your mind. Remember that your mind is a muscle, and the more you
stretch and challenge it, the more you will get out of it in return no different than lifting
weights will do you far more good than simply lifting a remote control.

Lab Instructions:
Prior to starting this lab, ensure that you have read through the Voice Rack Rental Guide
before beginning this lab, so that you are fully aware of how all equipment works and is
accessed, and that you have loaded the initial router/switch configs from INEs Members
site.

Note
- To load your router and switch configs, first log into your INE.com Members account, then
navigate to the "Rack Rental" tab, and click on "Control Panel" >> "Click here to choose a
configuration to be loaded on your Voice Rack", then choose the selection near the bottom
labeled CCIE Voice Workbook Volume II Lab 4 Initial Configs. This will only load
your router and switch configs (pstn, r1, r2, r3, sw1, sw2).

Grading:
This practice lab consists of various sections and tasks totally 100 points. A score of 80
points is required to pass the exam. Any given task must work 100% with the requirements
given in order to be awarded points for that task. No partial credit is given within any task. If a
task has multiple possible solutions, attempt to choose the solution that best meets the
requirements.
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Mock Lab 4

Point Values:
The point values for each aggregate section are as follows:
Section
Network Infrastructure
CUCM Server and Phone Basics
CUCM Media Resources
CUCM Features
Gateways and Trunks
Dial Plan
Mobility
High Availability
Messaging
Contact Center
TOTAL

Point Value
4
9
9
6
9
28
10
7
13
5
100

If you have any questions related to the scenario solutions, please post a comment on our
INE CCIE support forum.

GOOD LUCK!

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INE CCIE Voice Volume II

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Mock Lab 4

Network Infrastructure
4.1

Configure the CorpHQ to be the NTP master clock for the network all phones,
voicemail messages and voice gateways should ultimately be kept in sync with the
CorpHQ router, and every router should retain the proper time after being rebooted
but before NTP fully syncs up including the CorpHQ router
o All Devices at the CorpHQ site should use Pacific Time Zone (GMT -8) and
should follow Daylight Savings Time
o All Devices at the Branch1 site should use Central Time Zone (GMT -6) and
should follow Daylight Savings Time
o All Devices at the Branch2 site should use Central European Time Zone (GMT
+1) and should follow Daylight Savings Time
2 pts

4.2

Provision all sites phones with the following infrastructure configuration

o Ensure the phone-connected ports using 802.1Q trunking to provide a
Computer Data VLAN of 12, and a Phone Voice VLAN of 11
o Ensure that each port is specifically configured as a trunking port
o Ensure that phones are talking on the network as fast as possible
Provision each sites router to distribute IP addressing and options via DHCP for that
sites respective IP phones
o Subnet for CorpHQ Phones is 177.1.11.0/24
o Subnet for Branch1 Phones is 177.2.11.0/24
o Subnet for Branch2 Phones is 177.3.11.0/24
Ensure that there are no DHCP conflicts and that any that occur are logged
Ensure that all phones receive their proper TFTP server and choose an option that will
allow for FQDNs in the future
2pts

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Mock Lab 4

CUCM Server and Phone Basics

4.3

Register all IP phones (except the PSTN phone) to the CUCM server, ensuring that
the CUCM Publisher is the primary server registered to and that the Subscriber can
always take over as a CPE should failover occur, and ensure the following stipulations
and configurations are met:
o NOTE: This lab may require you to upgrade a phone with new firmware,
depending on where the last candidate in the rack left it (allow for
approximately 20 mins for all phones to complete their firmware upgrades)
o CorpHQ Phone1 should use DN 1001 and use SCCP firmware and be allowed
to place International calls
o CorpHQ Phone2 should use DN 1002 and use SIP firmware and be allowed to
place National calls
o Branch1 Phone1 should use DN 2001 and use SCCP firmware and be allowed
to place International calls
o Branch2 Phone1 should use DN 3001 and use SCCP firmware and be allowed
to place International calls
o Branch2 Phone2 should use DN 3002 and use SCCP firmware and be allowed
to place National calls
o When any phones place calls within any given site ensure that they should use
the G.711 codec; when any phones place calls between any two sites ensure
that they should use the G.729 codec
3pts

4.4

Allow for maximum total of 5 G.729 calls coming from or going to the Branch1 site
Allow for maximum total of 7 G.729 calls coming from or going to the Branch2 site
Use RSVP to accomplish this task
3pts

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Mock Lab 4

4.5

Ensure that all IP Phones show their PSTN DID number in the top right of their display
o CorpHQ Phones should show this number: 206501100X
o Branch1 Phones should show this number: 512602200X
o Branch2 Phones should show this number: 020703300X
Associate users to their corresponding IP Phones using the below information:
o CorpHQ Phone1 belongs to Jack Shepherd (userid: jshepherd)
o CorpHQ Phone2 belongs to Hugo Reyes (userid: hreyes)
o Branch1 Phone1 belongs to Benjamin Linus (userid: blinus)
o Branch2 Phone1 belongs to Desmond Hume (userid: dhume)
o Branch2 Phone2 belongs to James Ford (userid: jford)
Ensure all IP Phones' primary line displays their User's First and Last Name along
with their extension (DN) in the following format:
o FName LName xYYYY (where YYYY is the 4 digit extension)
o (e.g. Jack Shepherd x1001)
Ensure two IP phones setting up a call (one phone dialing and the other phone
ringing) both display the full name (only FName LName) of the person that is either
calling or being called respectively
3pts

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Mock Lab 4

CUCM Media Resources

4.6

Setup a Meet-Me Conference at the DN of 4010

You may only allow Jack or Desmond to setup this Meet-Me conference, however any
phone (up to a maximum of 8) should be able to dial into the conference
If any member of the conference puts the conference on hold, MoH should not be
allowed to be played to the conference
3pts

4.7

Setup MTP, transcoding and conferencing where applicable and as necessary

Do not ever allow the usage of CUCM Software MTP or Conference Bridge resources
3pts

4.8

Use the Publisher as everyones primary MoH server, and never allow the Subscriber
to act as a backup
Provision multicast MoH for the CorpHQ site phones and PSTN gateway using the
G.711 codec
Provision unicast MoH for the Branch1 site phones using the G.729 codec and
multicast MoH for the Branch1 PSTN gateway using the G.711 codec
o Ensure that no additional RSVP reservations are made when streaming music
to Branch1
Provision multicast MoH for the Branch2 site phones and PSTN gateway
o Stream all MoH traffic using the G.711 codec without any WAN bandwidth
3pts

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INE CCIE Voice Volume II

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Mock Lab 4

CUCM Features
4.9

Enable whisper intercom functionality between Jack Shepherd's (x1001) and

Desmond Humes phones (x3001) using the DNs of 1001 and 3001 respectively for
those lines
Anytime Jack goes off-hook on his intercom line, it should automatically connect to
Desmonds intercom line, and vice-versa as well
Every other phone should be able to go off-hook and call to these two phone's and
trigger whisper intercom on them
3pts

4.10

Ensure that any IP Phone user can park any call that is active on their phone
Ensure that phones anywhere are always able to park calls anywhere in the DN
range of 5300-5499, and they all must be in the <None> Partition
No prefix should have to be dialed to retrieve calls from Park
3pts

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Mock Lab 4

Gateways and Trunks

4.11

Provision the CorpHQ router (R1) as a gateway to the PSTN for CUCM using the
following specifications:
L1::T1::Linecoding::B8ZS
L1::T1::Framing::ESF
L1::T1::Time Source::LOCAL
L2/3::ISDN::PRI Switch-Type::National
L3::PRI::BChannels::3
L3::PRI::CNAM::Supported
L3::VoIP::SIP sourced from Loop0
o Ensure that if for some reason the Sub server doesnt respond within 1 second
of a setup failure, that call setup is retried quickly to the Pub server
o Ensure that DTMF works properly over the link back to CUCM, but do not
configure any type that requires the use of a MTP
3pts

4.12

Provision the Branch1 router (R2) as a gateway to the PSTN for CUCM using the
following specifications:
L1::T1::Linecoding::B8ZS
L1::T1::Framing::ESF
L1::T1::Time Source::PSTN
L2/3::ISDN::PRI Switch-Type::NI
L3::PRI::BChannels::3
L3::PRI::CNAM::Supported
L3::VoIP::H.323 sourced from Loop0
o Ensure that if a WAN failure were to occur, all active calls to the PSTN would
remain up with RTP media
o Ensure that if for some reason the CUCM Sub server isn't responding fast
enough, that call setup is retried quickly to the CUCM Pub (within 2 seconds of
CUCM Sub setup failure)
o Ensure that DTMF works properly over the link back to CUCM using a method
that carries not only the tone's frequency, but also the tone's duration
3pts

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Mock Lab 4

4.13

Provision the Branch2 router (R3) as a gateway to the PSTN for CUCM using the
following specifications:
L1::E1::Linecoding::HDB3
L1::E1::Framing::CRC4
L1::E1::Time Source::PSTN
L2/3::ISDN::PRI Switch-Type::EURO
L3::PRI::BChannels::3
L3::PRI::CNAM::Supported
L3::VoIP::H.323 sourced from Voice VLAN
o Ensure that if a WAN failure were to occur, all active calls to the PSTN would
remain up with RTP media
o Ensure that if for some reason the CUCM Sub server isn't responding fast
enough, that call setup is retried quickly to the CUCM Pub (within 2 seconds of
CUCM Sub setup failure)
o Ensure that DTMF works properly over the link back to CUCM using a method
that carries not only the tone's frequency, but also the tone's duration
3pts

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Mock Lab 4

Dial Plan
Route Plan Description and Overall Guidelines

Phones in US locations use a prefix code of 9 to access a PSTN trunk. Phones at

the NL location use a prefix code of 0 to access a PSTN trunk. Outside dial tone
should be provided as soon as the prefixed PSTN Trunk Code has been dialed for
each site respectively
Both the CorpHQ and Branch1 sites are located in the US and have the country code
of 1. CorpHQ is in the city of Seattle, WA and Branch1 is in Austin, TX.
Branch2 site is located in the Netherlands (NL) and has the country code of 31.
Branch2 is in the city of Amsterdam.
Users should be able to dial 911 from the US locations (CorpHQ and Branch1), and
112 from the Netherlands location (Branch2), to reach emergency services
Make sure the PSTN Trunk Code of 9 for US and "0" for NL are each stripped for all
calls before going to PSTN (except for the 9 in 911)
Local area (Subscriber) PSTN calls are able to be placed from CorpHQ & Branch1
locations by dialing 10-digit numbers, and from at BR2 by dialing both 7-digit and 10digit numbers
Long-distance (National) PSTN calls placed from the CorpHQ and Branch1 locations
are done so by dialing 11-digit numbers with the first number being the PSTN LD
access code 1, and at the Branch2 location by dialing 10 digit numbers with the first
number being the PSTN National access code of 0 (this is in addition to the PSTN
Trunk Code of 0 for Branch2)
International calls from the CorpHQ and Branch1 site should be prefixed using the
PSTN International access code of 011 along with the country code and variable
length number for the site/number you are trying to reach
International calls from the Branch2 site should be prefixed using the PSTN
International access code of 00 along with the country code and variable length
number for the site/number you are trying to reach (this is in addition to the PSTN
Trunk Code of 0 for Branch2)
You should allow for any phone users to be able to terminate interdigit timeout on
international number dialing using the # sign, in order to place the call immediately

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INE CCIE Voice Volume II

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Mock Lab 4

How To Dial Into Each Site's GW From the PSTN Phone

Dialing into the CorpHQ GW:
For Calling Party Type to show as "Subscriber" >> Select PSTN Line 1, and dial
2065011XXX

For Calling Party Type to show as "National" >> Select PSTN Line 2, and dial
2065011XXX

For Calling Party Type to show as "International" >> Select PSTN Line 3, and dial
2065011XXX

For Calling Party Type to show as "Unknown" >> Select PSTN Line 6, and dial
2065011XXX

For Calling Party Type to show as "Private" >> Select Any PSTN Line, and dial
*672065011XXX

Dialing into the Branch1 GW:

For Calling Party Type to show as "Subscriber" >> Select PSTN Line 2, and dial
5126022XXX

For Calling Party Type to show as "National" >> Select PSTN Line 1, and dial
5126022XXX

For Calling Party Type to show as "International" >> Select PSTN Line 3, and dial
5126022XXX

For Calling Party Type to show as "Unknown" >> Select PSTN Line 6, and dial
5126022XXX

For Calling Party Type to show as "Private" >> Select Any PSTN Line, and dial
*675126022XXX

Dialing into the Branch2 GW:

For Calling Party Type to show as "Subscriber" >> Select PSTN Line 3, and dial
0207033XXX

For Calling Party Type to show as "National" >> Select PSTN Line 4, and dial
0207033XXX

For Calling Party Type to show as "International" >> Select PSTN Line 1, and dial
0207033XXX

For Calling Party Type to show as "Unknown" >> Select PSTN Line 6, and dial
0207033XXX

For Calling Party Type to show as "Private" >> Select Any PSTN Line, and dial
*670207033XXX

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INE CCIE Voice Volume II

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Mock Lab 4

Inbound Calling from the PSTN

4.14

Globalize all calls coming inbound from the PSTN to gateways at all sites using the
proper Full E.164 numbering format (including preceding +) for each site
The preceding 0 coming into the Branch2 Amsterdam site from the PSTN should not
be included in the globalized format of the number - drop this "0" before doing
anything else to the number
The new Globalized Calling number should display at every hardware IP phone when
the user at any phone looks at the Call History
3pts

4.15

Localize all calls inbound from the PSTN as they arrive at every IP phone
Local (Subscriber) Calls:
o During inbound alerting, IP Phones in the US sites should display calling party
numbers that are local to each site as 10 digits
o During inbound alerting, IP Phones in the NL site should display calling party
numbers that are local to that site as 10 digits
Long Distance (National) Calls:
o During inbound alerting, IP Phones in the US sites should display calling party
numbers as 10 digits if that call is from the same country, but a different
geographic/area code
o During inbound alerting, IP Phones in the NL site should display calling party
numbers as 10 digits if that call is from the same country, but a different
geographic/area code. This means that the calling party number needs to have
the national access code of "0" added back to the front of the geographic code
International Calls:
o During inbound alerting, IP Phones in the US sites should display calling party
numbers with all digits, including the country code, but no + if that call is from
a different country
o During inbound alerting, IP Phones in the NL site should display calling party
numbers with all digits, including the country code and + if that call is from a
different country
3pts

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INE CCIE Voice Volume II

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Mock Lab 4

Outbound Calling to the PSTN

Tasks 4.16 4.18
NOTE: This begins the explanation for the next three tasks one for each site.
Each task has a point value independently from one another, however for each
task, everything relevant to a given site (listed below in this explanation), must be
configured properly to be awarded the points for that site.

Create only one set of PSTN Patterns for each country (US and NL) based on the
information in the three tables below
Ensure these PSTN Patterns globalize every Called Party Number to a proper Full
E.164 (including preceding +) number format before the call ever reaches a Route List
in CUCM
o NOTE: Emergency numbers need to be globalized to match the global route
patterns - but will not be in "proper" E.164 format - this is OK
Ensure that the Calling and/or Called Party numbers are sent to the PSTN with the
proper Digits and/or Types as listed in the tables below (see next page)
Provision redundancy for egress GW choice as specified in the tables below

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INE CCIE Voice Volume II

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Mock Lab 4

4.16 Dialing From CorpHQ Phones out to the PSTN

Table 1
Call Type
Emergency
Local

PSTN Pattern
911
[2-9]XX[2-9]XXXXXX

National/LD
International

Egress GW
(1) CorpHQ GW
(1) CorpHQ GW
(2) Branch1 GW
1[2-9]XX[2-9]XXXXXX (1) CorpHQ GW
(2) Branch1 GW
011 + Variable length (1) CorpHQ GW
(2) Branch1 GW

Calling # Format
10 ANI Digits
10 ANI Digits
11 ANI Digits
11 ANI Digits
11 ANI Digits
CC+ 10 ANI Digits
CC+ 10 ANI Digits

Called Party Type

Unknown
Subscriber
National
National
Subscriber
International
International
5pts

4.17 Dialing From Branch1 Phones out to the PSTN

Table 2
Call Type
Emergency
Local

PSTN Pattern
911
[2-9]XX[2-9]XXXXXX

National/LD
International

Egress GW
(1) Branch1 GW
(1) Branch1 GW
(2) CorpHQ GW
1[2-9]XX[2-9]XXXXXX (1) Branch1 GW
(2) CorpHQ GW
011 + Variable length (1) Branch1 GW
(2) CorpHQ GW

Calling # Format
10 ANI Digits
10 ANI Digits
11 ANI Digits
11 ANI Digits
11 ANI Digits
CC+ 10 ANI Digits
CC+ 10 ANI Digits

Called Party Type

Unknown
Subscriber
National
National
Subscriber
International
International
5pts

4.18 Dialing From Branch2 Phones out to the PSTN

Table 3
Call Type
Emergency
Local

PSTN Pattern
112
[1-8]XXXXXX

Local

020XXXXXXX

National/LD

0[1-8]XXXXXXXX

International

00 + Variable length

Egress GW
(1) Branch2 GW
(1) Branch2 GW
(2) CorpHQ GW
(1) Branch2 GW
(2) CorpHQ GW
(1) Branch2 GW
(2) CorpHQ GW
(1) Branch2 GW
(2) CorpHQ GW

Calling # Format
10 ANI Digits
7 ANI Digits
CC+ 9 ANI Digits
10 ANI Digits
CC+ 9 ANI Digits
10 ANI Digits
CC+ 9 ANI Digits
CC+ 9 ANI Digits
CC+ 9 ANI Digits

Called Party Type

Subscriber
Subscriber
International
Subscriber
International
National
International
International
5pts

4.19

As per Table 3, notice that users may dial local calls in two ways: both with 7 digit and
10 digit numbers (beginning with 020). Ensure that either way a user dials this, that is
the way the call goes out to the PSTN (i.e. user dials 7 digits, 7 digits are sent to
PSTN, if 10 are dialed, then send 10 to PSTN), however all numbers must still be able
to match a globalized + route pattern, before being localized for PSTN at the egress
4pts

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INE CCIE Voice Volume II

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Mock Lab 4

4.20

Ensure that any user at any hardware IP Phone who views their Missed Calls can
simply press the "Dial" softkey to return any call
Urgent Priority must be used in your patterns, and SIP phones must work properly
You must maintain the proper Calling and/or Called Digits and/or Types described by
the previous tasks
You do not have to worry about CoR from task 4.3
3pts

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INE CCIE Voice Volume II

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Mock Lab 4

Mobility
4.21

Configure CUCM such that when Hugo Reyes CorpHQ Phone 2 at DN 1002 is called,
that his home phone is rung immediately, and his mobile phone is rung after 1 full ring
at his desk phone
From the information below, calculate the time it takes those mobile and home phones
to ring to VM, and prevent this mechanism from ringing into any of their respective
voicemail boxes
o Hurley's Mobile #: +1 206 501 5555 -Forwards to VM after 4 rings
This phone should only be rung Mon-Fri 12:00 24:00 and all day Sat
local to his site
Mobile Connect calls displaying on this phone should show up in the
globalized format if coming from outside the enterprise, and as the
standard 4 digit extension if coming from inside the company
o Hurley's Home #: +1 206 501 5151 -Forwards to VM after 3 rings
This phone should be rung Mon-Fri 00:00 12:00 and all day Sun local
to his site
Mobile Connect calls displaying on this phone should show up in the
proper format so that he can simply press Dial from his home phone, if
the call came from inside or outside of the enterprise
o Note: For testing purposes, these calls will both ring to the PSTN Phone Line
5, however they have different CFwdNoAn timeouts and simulated VM on
INE/GradedLabs Voice Racks, and will show the differing CallerID based on
the above requirements being met for Home and Mobile phones respectively
Allow Hurley to be able to transfer calls from his mobile phone back to his desk phone,
and also from his desk phone back to his mobile phone with a single button
Also allow Hurley to be able to login to his CCMUser page and setup, change or even
add any Mobile Connect remote phones
4pts

4.22

Ensure that when Mobile Connect is invoked, that the call being placed out to the
PSTN tries to ring out the gateway that is local to the Hurleys remote PSTN phone
o If Mobile Connect is ringing Hurley's mobile or home phone, the call should try
to ring out the CorpHQ GW primarily, if it is available
3pts

4.23

Allow Hurley the ability to call into the company from his Mobile Phone (PSTN Line 5)
and make International calls back out to through the PSTN.
3pts

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INE CCIE Voice Volume II

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Mock Lab 4

High Availability
4.24

Provision Branch2 R3 as a SCCP server for CME as SRST phone fallback with the
following stipulations:
o Provision the SCCP server IP address as the same as the Loopback0 interface
o Normal calls to the PSTN should function the same way
You need not worry about inbound/outbound globalization/localization
o Ensure that the phone looks and behaves just as it would when registered to
CUCM (some features may not work, configure all that you can, and ask
specific questions for clarification on things you suspect may not work when in
fallback mode)
o Do not provision any upgrades to firmware for the fallen back phones
o You may use the srst auto-provision all command, but you must first prebuild
all of the necessary ephone-dns, and ensure that proper call routing to the
CUCM works properly when the phones are not in fallback mode
o Ensure that when the CUCM is accessible again, that the phone register again
with it within 15 seconds or less
4pts

4.25

No matter what network situation may occur (e.g. WAN down or low CAC bandwidth),
all calls from any phone to any other 4 digit extension must continue to work
seamlessly
All IP phones at all sites should see 4 digit ANI when receiving a call from any other IP
phone at any site at any time
You are not permitted to change any phones top-right display from previous task
requirements
3pts

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Mock Lab 4

Messaging
4.26

Integrate CUCM with Unity Connection using only SIP

Import both CorpHQ users via AXL and create mailboxes for them
Make all passwords 55555
MWI must work properly
Set all phones Busy and NoAn to forward to VM after 4 rings
From both CUCM and CUC only allow RFC2833 to be used for DTMF Relay
3pts

4.27

Provision Live Record with the DN 5281 on Unity Connection and test it from Branch1
Phone1 (Setup already, but need to test first!)
3pts

4.28

Provision the Unity Express module on Branch2 (R3) with the IP address of
177.1.250.254, however you may not change the IP address or Subnet Mask on
Loopback1
Create mailboxes that work properly at all times for the users of phones at Branch2
You may only import any users needed to create mailboxes from the CUCM
Make all passwords 55555
MWI must work properly at all times
Set all phones Busy and NoAn to forward to VM after 4 rings
3pts

4.29

Provision VPIM and test by sending messages back and forth between Unity
Connection and Unity Express using the following pre-provisioned DNS information:

Server

IP Address

FQDN

DNS Server
Unity Connection
Unity Express

177.1.100.110
177.1.10.30
177.1.250.254

n/a
cuc.hq.ine.com
cue.br2.ine.com
4pts

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INE CCIE Voice Volume II

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Mock Lab 4

Contact Center
4.30

Use the script included with your student files for this lab to build an application in
UCCX that can be accessed by ringing DN 1000
Use 2 CTI Ports that begin with DN 1891
You may use Resource Groups for your Agents, you do not have to use skills
Provision the following phones as agents in the proper CSQ, and assign to them the
IP Phone Agent XML service:
o CorpHQ Phone2 (x1002)
o Branch1 Phone1 (x2001)
o Branch2 Phone2 (x3002)
Troubleshoot the script as it has errors, and get it to route the calls to the agents
properly
5pts

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