Documenti di Didattica
Documenti di Professioni
Documenti di Cultura
Position
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Note:
Variables whose description begins with "Mean" are averages calculated over the four months previously to observing churn.
Variable Name
revenue
mou
recchrge
directas
overage
roam
changem
changer
dropvce
blckvce
unansvce
custcare
threeway
mourec
outcalls
incalls
peakvce
opeakvce
dropblk
callfwdv
callwait
churn
months
uniqsubs
actvsubs
csa
phones
models
eqpdays
customer
age1
age2
children
credita
creditaa
creditb
Variable Descriptiion
Mean monthly revenue
Mean monthly minutes of use
Mean total recurring charge
Mean number of director assisted calls
Mean overage minutes of use
Mean number of roaming calls
% Change in minutes of use
% Change in revenues
Mean number of dropped voice calls
Mean number of blocked voice calls
Mean number of unanswered voice calls
Mean number of customer care calls
Mean number of threeway calls
Mean unrounded mou received voice calls
Mean number of outbound voice calls
Mean number of inbound voice calls
Mean number of in and out peak voice calls
Mean number of in and out off-peak voice calls
Mean number of dropped or blocked calls
Mean number of call forwarding calls
Mean number of call waiting calls
Churn between 31-60 days after obs_date
Months in Service
Number of Uniq Subs
Number of Active Subs
Communications Service Area
# Handsets Issued
# Models Issued
Number of days of the current equipment
Customer ID
Age of first HH member
Age of second HH member
Presence of children in HH
Highest credit rating - a
High credit rating - aa
Good credit rating - b
37
38
39
40
41
42
43
44
45
46
47
48
49
50
51
52
53
54
55
56
57
58
59
60
61
62
63
64
65
66
67
68
69
70
71
72
73
74
75
76
77
78
creditc
creditde
creditgy
creditz
prizmrur
prizmub
prizmtwn
refurb
webcap
truck
rv
occprof
occcler
occcrft
occstud
occhmkr
occret
occself
ownrent
marryun
marryyes
marryno
mailord
mailres
mailflag
travel
pcown
creditcd
retcalls
retaccpt
newcelly
newcelln
refer
incmiss
income
mcycle
creditad
setprcm
setprc
retcall
calibrat
churndep
71047
71047
71047
71047
71047
71047
71047
71047
71047
71047
71047
71047
71047
71047
71047
71047
71047
71047
71047
71047
71047
71047
71047
71047
71047
71047
71047
71047
71047
71047
71047
71047
71047
71047
71047
71047
71047
71047
71047
71047
71047
40000
0
1 0.1044379
0
1 0.1284783
0
1 0.022647
0
1 0.041367
0
1 0.047743
0
1 0.3211114
0
1 0.1484229
0
1 0.1396118
0
1 0.9028108
0
1 0.1872141
0
1 0.0811998
0
1 0.173899
0
1 0.0200571
0
1 0.0296423
0
1 0.0075725
0
1 0.0031528
0
1 0.0145115
0
1 0.0178333
0
1 0.3319211
0
1 0.3848157
0
1 0.3653778
0
1 0.2498065
0
1 0.3619717
0
1 0.377201
0
1 0.014413
0
1 0.0574831
0
1 0.1854125
0
1 0.6764255
0
4 0.0370037
0
4 0.0179177
0
1 0.1929427
0
1 0.1387814
0
35 0.0508537
0
1 0.2498346
0
9 4.3342295
0
1 0.0134559
0
25 0.053162
0
1 0.5665123
0 499.98999 35.79858
0
1 0.0340338
0
1 0.5630076
0
1
0.5
0.305829932
0.334624006
0.148776362
0.19913893
0.213223557
0.466906767
0.355521173
0.346586267
0.296217289
0.390086043
0.273143583
0.379025249
0.140196765
0.16959978
0.086690344
0.056061986
0.119587364
0.132346086
0.470906161
0.486555142
0.481539344
0.432903954
0.480574059
0.484689296
0.119186659
0.232764974
0.388634551
0.467843068
0.20582259
0.14148458
0.394611209
0.345720673
0.290443694
0.432920222
3.137063069
0.115217218
0.374988053
0.495559854
57.04096076
0.181317322
0.496017648
0.50000625
at Duke University
Notes
The recurring charge is the basic rate for the customer's calling plan.
Overage represents calls or minutes of use over the number of minutes allowed by that customer's calling plan.
1=> the customer churned; 0=> the customer did not churn.
# of months the customer has had service.
Number of individuals listed with the account.
Number of individuals listed with the account who actively use the service.
Location of the customer within the US.
The retention team handles calls from customers considering whether to renew, reporting competitive offers, etc.
Retention team may make a retention offer to encourage customer to stay.