PROJECT MANAGEMENT

At Mastek Limited
Submitted By:
Nikhil Nanda : 13PGDM036
Nikitha Ramesh : 13PGDM037
Prachi Jain : 13PGDM041
Shikar Mehrotra : 13PGDM053
Shruti Khanna : 13PGDM056
Snigdha Ajjarapu : 13PGDM058

International Management Institute

Table of Contents
Goals ............................................................................................................................................................. 2
Objectives ..................................................................................................................................................... 2
Project Deliverables ...................................................................................................................................... 2
Detailed description of the steps to be followed ......................................................................................... 2
Gantt chart for the project............................................................................................................................ 3
Budget ........................................................................................................................................................... 3
Constraints .................................................................................................................................................... 3
Assumptions.................................................................................................................................................. 3
Responsibilities of team members................................................................................................................ 3
Work Breakdown Structure (WBS) ............................................................................................................... 4
Boundaries of the project under study ......................................................................................................... 5

Goals
To Study the implementation of the project Insurance Customer Relationship Management Software
Development by Mastek Ltd. for the clients - Canara, HSBC and OBC.

Objectives

To study the project management process employed by Mastek to deliver the CRM software to
the client on 20th Sep. 2014

To study the Customer Relationship Management process focusing on:

o

Complaint Handling

Request Handling

Persistency Management

To identify the prominent constraints which hinder smooth functioning of the project

To study how the organization efficiently utilizes the resources for successful implementation of
the project

Project Deliverables

Report on the project management process followed at Mastek, gaps identified and suitable
recommendations for the same.

Detailed description of the steps to be followed

We shall interview the concerned manager at Mastek with the intent to know the following:

To understand the functioning of CRM process and individual modules

How a project is kick started once a project is confirmed by the client.

To understand the various processes/plans that is initiated by Mastek and their timelines.

To understand the way in which project is monitored under set of constraints

To know the organization structure in order to understand the roles and responsibilities being
allotted to different employees in the hierarchy.

Moreover we shall look into the problems faced and thus attempt to find plausible solutions for the same.
Finally we shall create a report and get it verified by the interviewed manager so as to re-affirm our
observations.

Gantt chart for the project

Refer Excel Sheet Attachment

Budget
The total budget is almost nil while the miscellaneous costs may include expenses arising from
transportation costs, print outs, telephone calls etc. As per our current estimate it may vary from Rs. 1000
Rs. 1500.

Constraints

The information gathered will be based on discussion in person and over the phone and hence
there might be a slight difference in the actual situation and our understanding of the their
explanation.

The costing details of the project shall not be disclosed to us by the organization due to their
internal non-disclosure policy.

We will be able to gather the information only from onsite perspective (as the person being
interviewed is located onsite). However, offshore perspective will not be considered.

Assumptions

The information required for understanding the project shall be given by the manager in the
required manner to the extent necessary.

We shall be able to get the appointment of the manager as and when required.

Responsibilities of team members

We shall be working as a team, all interviews and brainstorming will be done in a team however the
activities shall be spear headed by the members in the following manner:

Preparation of report Shruti Khanna, Nikhil Nanda, Snigdha Ajjarapu

Arranging appointments with the required manager Prachi Jain

Preparation of required charts and figures- Nikitha Ramesh

Preparation of the final presentation Shikhar Mehrotra, Snigdha Ajjarapu

Converting telephonic interviews to script Prachi Jain, Nikitha Ramesh

Work Breakdown Structure (WBS)

1. 1st Interview with Project Manager
1.1 Fix appointment
1.2 Prepare interview questions
1.3 Conduct telephonic interview
1.4 Transcript interview
2. Brainstorming within group
1.1 Fix appointment
1.2 Elaborating points mentioned in the interview
1.3 Identifying problem areas
1.4 Discuss possible solutions
1.5 Summarize and transcript discussion
nd

3. 2 Interview with Project Manager

3.1 Fix appointment
3.2 Discuss feasibility of solutions with project manager
3.3 Arriving at final set of solutions
4. Review of solutions by Project Manager
5. Report Writing
5.1 Allocating sub-points within the group
5.2 Preparing a rough draft which would include
5.2.1

About the organization

5.2.2

Business environment

5.2.3

Description of how the particular aspect was handled by the company

5.2.4

Critical analysis of the situation

5.2.5

Suggestions for improvement

5.2.6

Difficulties foreseen in implementing the suggestions

5.3 Consolidation of drafts into final report

6. Review of project report by group members
7. Submission of report to Project Manager for final review
8. Preparation of Project Presentation
9. Submission to Prof. Sidharth Varma

Boundaries of the project under study

Financials shall not be dealt with in any aspect

Information source shall be limited to companys project manager and not the client of the
software.