Name: Minc Daniela

Form: XI A
School: Liceul Tehnologic ,,Mihai Viteazul, Clugreni
Object: English
Date: 26th of February 2014
Level: Upper - Intermediate
Time: 50 minutes
Number of students:
Lesson topic: Formal letter of complaint
Lesson type: writing
Language skills:
Speaking - productive skill
Reading - receptive skill
Writing - productive skill
Aims:
- to introduce the topic of the lesson
- to present students the main features of a formal letter of complaint
- to familiarize students with the structure of a formal letter of complaint
- to develop the students writing skills
Objectives:
Cognitive objectives:
- SWBAT identify the difference between an informal and a formal letter
- SWBAT analyse a sample of formal letter of complaint
- SWBAT identify the complaint and justification from a formal letter of complaint
-SWBAT punctuate and divide a letter into paragraphs
Affective objectives:
- stimulate their imagination;
- be confident in them when speaking a foreign language
Teaching techniques: explanation, questions and answers, conversation, skimming, matching
elements
Interaction: individual work, group work, pair work
Materials: worksheets, envelopes and coloured piece of paper, blackboard
Anticipated problems: Students may feel inhibited to speak freely because they are afraid of
making grammar mistakes. Teacher must encourage them and correct only the important
mistakes students make.
Bibliography:
Evans, Virginia, Successful writing Upper-intermediate, Express Publishing, 1998
Harmer, Jeremy, The Practice of English Language Teaching, Longman, 2000
Vizental, Adriana : Metodica predarii limbii engleze Strategies of Teaching and Testing
English as a Foreign Language Polirom, Iasi, 2007

Stages of the Teachers activity

lesson
1. Warm-up
a)Teacher greets the
students, asks them
how they are, and if
there are any students
missing;
2. Homework
T asks Ss to present
check-up
their homework, by
appointing a S to read
the requirement;
-T names various Ss to
take turns in reading
the sentences;
-T asks Ss to correct, if
necessary;
3. Announcing Teacher tells students
objectives
that they will learn to
write a formal letter of
complaint and they will
also be able to
recognise specific items
related to
formal/informal letter.
4.
T gives Ss their
Lead-in
Worksheets and tells
them to look at
Exercise 1 where they
have to answer orally to
some questions related
to
letters.T
then
presents different types
of letters written in

Students
activity
Students greet
the teacher.

Interaction Skills

Techniques

T - Ss

Speaking

Conversation

T-Ss

Speaking

Conversation

Speaking

Conversation

Speaking
Writing

Conversation

Ss raise their
hands;
-the Ss named
read exercise 8
from page 65;
-Ss take turns in
reading a point
each;
Ss write the title T-Ss
of the lesson on
their notebooks

-the
students T-Ss
answer
the
teachers
questions
and
name
letter
styles and types.

Aids

Students
book
notebook

Worksheet
1, Exercise
A

Aims

Timing Evaluation

- to create a
pleasant
atmosphere

2 min

- to check if
they know
the previous
taught
material

3 min

-to make
students
aware of the
items they
will learn

1min

- to introduce
topic and to
make the
students
interact and
participate

5 min

5.

Introducing
of the new
material.

6.

Presentation/
Practice

different styles.
The teacher concludes
that letter writing is not
as common with the
new technology of
email and cell phones.
2. Teacher gives
Students do as
students phrases and
required.
they have to decide
which one is informal
and which one formal.
(Worksheet 1, Exercise
B)
Teacher tells students
to group and gives
students an envelope
with parts of a letter.
Students have to put it
in the correct order on a
coloured piece of paper
.(Worksheet 2, task1)
Teacher tells students
to skim the letter and
write down, in one
sentence what the letter
is about (task 2).
Teacher writes the best
variant on the
blackboard.
The last task on this
worksheet asks the
students to match the

Students read the

letter and put it
the logical order.
Students skim
the letter and
read the
sentences .

T-Ss
IW

Writing
Speaking

Conversation

Worksheet
1, Exercise
B

T-Ss
Group
Work

Reading
Writing

Conversation
Skimming

Worksheet 2

Matching
elements

Pair Work
For the last task
on this
Worksheet,
students work in
pairs to match
the parts of the
letter with
functions.

Coloured
piece of
paper

- to make
5 min
students
aware of the
differences
between
formal/
informal
letters
- to introduce 15 min
a formal
letter of
complaint to
students

7.

Presentation/
Practice

8.

Production

9.

Feed back
2 min

10. Homework
2 min

parts of the letter with

functions.
Teacher asks students
to look at the letter
from their coloured
piece of paper and to
try to analyse it
together from the point
of view of a layout.
Teacher explains what
a formal letter of
complaint is made up
of and writes the main
ideas on the
blackboard.
Teacher tells Students
that on their third
Worksheet there is an
exercise with a letter
which they have to
punctuate and divide it
into paragraphs.
Teacher offers
feedback telling the
students how well they
performed.
As homework they
have to write a formal
letter of complaint
following the plan on
their Worksheet.

Students analyse
the letter with
their teacher and
write on their
notebooks.

T-Ss

Speaking
Writing

Conversation

Blackboard,
notebooks
Coloured
piece of
paper

- to make 10 min
students
aware of the
layout of a
formal letter
of complaint.

Students
punctuate the
letter and divide
it into
paragraphs.

T-Ss
PW

Reading
Writing

Conversation

Worksheet 3

- to make
sure all Ss
have
understood
the new
lesson;

7 min

Students listen.

T-Ss

Listening Discussion

1 min

Students write
their task.

T-Ss
Ss-T

Speaking

-to let
students
know how
well they
performed
Worksheet 4 - to provide
further
practice

Discussion

1min