FAQs

Say what we do, Do what we say, Prove and

Improve it!
1. Calfracs Quality Management System
Q What is a Quality Management System (QMS)?
A

A system comprised of formalized processes that supports the company in providing for
continual improvement, emphasizing prevention of non-conformities and risk
management and strives to increase consistency, efficiency and overall performance of
the services we provide.

Q Does Calfrac have one?

A

Yes! In 2012, Calfrac began the process of implementing a QMS in Canada and the US.
Coming soon to Latin America and Russia!

2. API Q2
Q What is API Q2?
A

API Q2 is a Quality Management System Standard written by the American Petroleum

Institute specifically for oil and gas service companies. The standard includes industry
quality protocols that focus on key areas specific to the nature of our industry including
risk management, operational excellence, planning and execution of service.

Q Why is it important to Calfrac?

A

API Q2 is the chosen standard for Calfracs QMS. Calfracs goal is to be the first
pressure pumping company in the world that is API Q2 compliant in our Canadian and
US districts.

3. Quality Objectives
Q What are Quality Objectives?
A

A set of objectives that are used to set expectations and measure performance of the
QMS, identify strengths and areas to improve efficiencies.

Q Does Calfrac have defined Quality Objectives?

A

Yes they include Key Performance Indicators (KPIs) such as Pump Efficiency,
Operating Efficiency, Non-Productive Time (NPT) Percentage and Customer
Satisfaction reports. Refer to the appendix for an overview of our current objectives.

Calfrac Quality FAQs

Q Where can you find these?

A

In Calfracs Quality site CQ C-SL1.0-0005 Quality Objectives, or can be provided to

you by your supervisor.

Q Why are they important?

A

Operational objectives measure how efficient we are operating and identify areas we
can improve. Example: Calfracs NPT Percentage is currently set at 3% of Total
Operating Hours. If we exceed 3% in a given month, Calfrac can review its activity for
the month, determine the cause of higher NPT and identify ways to improve going
forward.

4. Calfracs Quality Policy

Q Does Calfrac have a Quality Policy statement?
A

Yes!

Q Where is it located?
A

The Quality Policy statement is hanging in several areas throughout all locations.
Please make note of where they are located in your district. It can also be found on
Calfracs Quality site CQ C-PY1.0-0001 Quality Policy. Also see appendix for
attachment.

Q How does it pertain to my job?

A

Depending on your position at Calfrac, you may be directly responsible for several
points in the Quality Policy. Refer to the appendix for a quick reference guide and spend
a few moments considering how your role at Calfrac helps support these key points.

5. Calfracs Quality Manual

Q What is a Quality Manual?
A

A high level document to outline the main elements and expectations of a companys
QMS and describes the interaction between all quality processes.

Q Does Calfrac have a Quality Manual?

A

Yes!

Q Where can you find it?

A

It can be found on Calfracs Quality site CQ C-PY1.0-0002 Quality Manual, or by

asking your supervisor.

6. Document Control (Policies, Procedures, Work Instructions, etc.):

Q What is document control?
A

A central system to that puts controls in a companys documents to ensure all

employees are accessing the most current procedures they require. This provides
consistency and ensures safe and approved practices throughout Calfrac.

Calfrac Quality FAQs

Q How do you access Calfracs controlled documents?

A

CQ - Calfrac Quality is Calfracs central site for documents and records. (It can also be
accessed through the Greenroom) If you have any questions, please contact any of
Calfrac's Quality Team Members for assistance.

Q If printed, how long should you keep documents?

A

As soon as a document is printed, it becomes uncontrolled, meaning you cannot

guarantee you are continuing to work with the most current version. For this reason, we
encourage you to always refer to it in its electronic version on CQ. If printing of a
procedure is required, then you should discard it as soon as youre finished with it.

7. Records Control (Forms, Spreadsheets, Statistics, and etc.)

Q What is records control?
A

Records Control is a way to ensure a company is providing and maintaining the

appropriate documentation of the work they perform.

Q Why is it important?
A

This is a crucial part of any Quality Management System since it provides the proof that
we are performing the work we have committed to doing. This includes any regulatory,
customer or internal requirements.

Q What can you do to ensure records you create are acceptable?

A

Fill out all forms or records you submit (example: DVIRs), as accurately and completely
as possible. Do not leave areas blank enter N/A if not applicable and be sure to date
and sign any changes you may have made so people are aware who made the changes
and when. If you are reviewing records or forms, make sure you are double-checking to
see if they are being filled out properly.

8. Non Conformance Reporting

Q What is a non-conformance?
A

An event or issue that does not conform to an expected outcome resulting in downtime
(non-productive time) or cost to Calfrac or the customer. This could be the result of
many factors including: failure to follow proper procedure, issues with equipment, tools
or product or issues with third party contractors.

Q Why do we report non-conformances?

A

Reporting non-conformances (NCRs) allows us to determine actions that can decrease

the chances of an issue re-occurring. It is a major part of Calfracs commitment to
continual improvement.

Q How do you report a non-conformance?

A

Calfrac Incident Management System (CIMS), is used to report and investigate all
NCRs CIMS Log In. (Accessed through the Greenroom). If you require assistance,
or are logging in for the first time, discuss with your supervisor or contact a Calfrac
Quality Team Member
3

Calfrac Quality FAQs

9. Management of Change (MOC)

Q What is Management of Change?
A

MOC is a process for significant change that could impact several areas of the
organization, or could have significant Quality or HSE impacts. This process requires
the appropriate amount of review, approval and communication to be completed and
documented. Conducting change in a thoughtful and thorough way decreases the
impact the change may have on the organization through preparation and planning.

Q How do you submit an MOC?

A

CIMS (KMI) is used to submit MOC requests, typically submitted by Senior Supervisors
or higher CIMS Log In. If you require assistance, or are logging in for the first time,
discuss with your supervisor or contact a Calfrac's Quality Team Member

10. Risk Assessment and Management

Q What are Quality Risk Assessments?
A

A risk is a situation that has both a likelihood of occurring and a potentially negative
consequence that Calfrac is not willing to accept if it did occur. Risk assessments allow
us to identify these and determine a plan to decrease the likelihood of occurrence.
Examples of risk mitigations include training and communication, or having spare parts
available in the event of an equipment failure.

Q How do you create a risk assessment?

A

If you identify a potential risk to our commitment to Service Quality, you can conduct an
assessment by accessing: Quality Risk Assessment Tool (Located in CQ) If you
require assistance, contact a Calfrac Quality Team Member.

11. Internal Audits

Q What are internal audits?
A

Internal audits of Calfracs QMS are conducted on a regular basis by Calfrac or qualified
contractors to ensure the systems effectiveness. Using the API Q2 Standard and
Calfrac's Quality Manual as a guide, Calfrac uses audits to take the pulse of the QMS
to determine if we are always continuing to Say what we do, Do what we say, Prove,
and Improve It

12. Continual Improvement

Q What is continual improvement?
A

Continual improvement serves as the keystone of Calfracs QMS. It is a part of many

elements of the system, specifically through management review of our Quality
Objectives, Non-Conformances, Quality Risk Assessments and Internal Audits.
These types of reviews are also intended to ensure the QMS maintains its effectiveness
and efficiency throughout the organization.

Calfrac Quality FAQs

Q What is an example of the Continual Improvement process?

A

Management review meetings, analysis of quality objectives and key performance

indicators (KPIs) non-conformance reporting, ongoing communication,
management of change requests these are just a few of the many continual
improvement processes Calfrac performs.

13. Appendix:
A. Quality Objectives excerpt Reference: C-SL1.0-0005 Quality Objectives

B. Quality Policy Reference Guide:

Calfrac Quality FAQs

C. Quality Policy reference C-PY1.0-0001 Quality Policy

Publication Date 09152014