National Occupational Standards

Footwear & Leathergoods

FS3 Service and repair watches
This standard is for those who service and repair watches to order.
The job role may involve:
1. Identifying the service requirements
2. Servicing the watch
3. Completing the service of the watch

The competent person must:

1. Examine the watch presented by the customer and discuss their requirements
2. Identify the type of watch and the service requirements
3. Agree the work to be done, the length of time the servicing will take and costs
4. Dismantle the watch to its component parts
5. Select the correct battery
6. Make adjustments to the watch as appropriate
7. Clean the watch
8. Check the moving parts
9. Re-set the watch
10. Make it ready for the customer by confirming the serviced watch maintains accurate time
The key areas of knowledge and understanding:
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9.

The limitations on the types of watches that can be serviced using the equipment available.
The different types of watches which you may service.
How to prepare an invoice for the customer and where necessary a receipt for their watch
The characteristics of different types of battery.
The causes of common or typical faults with watches.
What sort of faults require specialist repairers and should be left alone
The common problems that arise with the moving parts of watches.
What is the accuracy expected of different types of watches.
Those problems, which you cannot repair, during routine servicing.

The skills and techniques:

1. Working out how much services cost and how long work takes
2. Using the right tools for different types of watch
3. Testing procedures for watch batteries
4. Adjusting watch mechanisms
5. Cleaning the moving parts of watches and ensuring that they work correctly.
6. Re-setting and regulating watches
7. Re-assembling watches
8. Checking that watches keep time when re-assembled
9. Types of watch: those without moving parts, digital and analogue, those with moving parts.
10. Batteries: replaceable batteries, rechargeable batteries
11. Equipment: jewellers loupes, small hand tools, vices, miniature screwdrivers, specialised tools for
Footwear & Leathergoods FS3
Final version Approved March 2010

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specific watches, soft cloths

Regulations, rules and guidelines:
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The organisations rules, codes, guidelines and standards

The manufacturers instructions for setting up, adjusting and operating the equipment
The manufacturers specifications and instructions for maintenance of equipment
The safe working practices recommended by manufacturers and the company safety regulations
Responsibilities under the Health & Safety at Work Act
Manufacturers instructions
The environmental regulations relating to battery disposal

Workplace skills:
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Communicate effectively with colleagues and customers

Maintain good working relationship with colleagues
How to communicate effectively, to determine what the customer requires
Comply with written instructions
Complete forms, reports and other documentation

Footwear & Leathergoods FS3

Final version Approved March 2010

p2 of 2