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THE RITZ-CARLTON CLUB LOCATIONS

®
THE RITZ-CARLTON CLUB UNITED STATES
California
The Ritz-Carlton Club & Residences, San Francisco (Opening 2007)
The Ritz-Carlton Club & Residences, Highlands Lake Tahoe
(Opening 2009)
Colorado
The Ritz-Carlton Club, Aspen Highlands
The Ritz-Carlton Club, Bachelor Gulch
Florida
The Ritz-Carlton Club & Residence, South Beach (Opening 2009)
The Ritz-Carlton Golf Club & Spa, Jupiter
Hawaii
The Ritz-Carlton Club, Kapalua Bay (Opening 2008)
U.S. Virgin Islands
The Ritz-Carlton Club, St. Thomas

The Ritz-Carlton Club – a second home

in The Ritz-Carlton tradition. A place
where ladies and gentlemen serve ladies
and gentlemen. The singular delight of
enjoying the comfort and familiarity of a
home away from home combined with
unmatched amenities of a carefree stay
at a Ritz-Carlton Hotel.

THE RESIDENCES AT THE RITZ-CARLTON

The style and service of The Ritz-Carlton in an enclave of
charm that you can call your own.
In the heart of the world’s most picturesque cities
and resort destinations, The Ritz-Carlton redefines the concept
of an elegant lifestyle with the debut of
The Residences. In addition to their spaciously proportioned
condominiums, owners will enjoy all the legendary amenities and
service points that have been a hallmark of The Ritz-Carlton
from our very beginning:
• Dedicated Concierge • Gourmet Dining
• Butler Service • Prestige of living at The Ritz-Carlton
Exceeding all your expectations, The Residences At
The Ritz-Carlton introduces you to a new lifestyle of elegance.
New York
THE RESIDENCES AT THE RITZ-CARLTON 50 Central Park South at The Ritz-Carlton, New York
The Residences at The Ritz-Carlton New York, Battery Park
The Ritz-Carlton Residences, North Hills
North Carolina
UNITED STATES The Ritz-Carlton Residences, Charlotte, Quail Hollow
California Pennsylvania
The Ritz-Carlton Residences, San Francisco The Residences at The Ritz-Carlton, Philadelphia
The Residences at The Ritz-Carlton, Los Angeles Texas
Colorado The Residences at The Ritz-Carlton, Dallas
The Ritz-Carlton Residences, Vail Virginia
The Residential Suites at The Ritz-Carlton, Bachelor Gulch Creighton Farms
Florida Washington, D.C.
The Residences at The Ritz-Carlton, Coconut Grove The Residences at The Ritz-Carlton, Georgetown
The Residences, Estates & Villas at The Residences at The Ritz-Carlton, Washington, D.C.
The Ritz-Carlton Golf Club & Spa, Jupiter Canada
The Residences at The Ritz-Carlton, Sarasota The Residences at The Ritz-Carlton, Toronto
The Tower Residences at The Ritz-Carlton, Sarasota
The Residences at The Ritz-Carlton, South Beach CARIBBEAN
Hawaii Bahamas
The Residences at Kapalua Bay The Abaco Club on Winding Bay
Illinois Cayman Islands
The Ritz-Carlton Residences, Chicago, Magnificent Mile The Residences at The Ritz-Carlton, Grand Cayman
Maryland Turks and Caicos
The Ritz-Carlton Residences, Inner Harbor, Baltimore The Island Villas at Molasses Reef
Massachusetts Windward Islands
The Residences at The Ritz-Carlton Towers, Boston Common The Residences at The Ritz-Carlton, St. Lucia
©2004, The Ritz-Carlton Hotel Company, L.L.C. All rights reserved.
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WORLD THE

Great things await those

who set out for opportunity.
who set out for opportunity.
reat things await those G
THE WORLD Page 2 2:25 PM 10/16/07 RCCORP428006_ForPDF:Layout 1

THE RITZ-CARLTON HOTELS & RESORTS

UNITED STATES SOUTH AMERICA EUROPE
Arizona Louisiana Washington D.C. Chile Germany
Phoenix New Orleans Georgetown Santiago Berlin
California New Orleans Washington D.C. Wolfsburg
Half Moon Bay (Maison Orleans) ASIA Ireland
Laguna Niguel Massachusetts CANADA China Powerscourt (County Wicklow)
Lake Tahoe (Opening 2009) Boston Quebec Beijing (Opening 2007) Portugal
Marina del Rey Boston Common Montreal Beijing, Financial Street Penha Longa (Lisbon)
Pasadena (Los Angeles) Michigan Ontario (Opening 2007) Russia
San Francisco Dearborn Toronto (Opening 2009) Guangzhou (Opening 2007) Moscow
Colorado Missouri Hong Kong Spain
Bachelor Gulch St. Louis CARIBBEAN Kowloon, Hong Kong Barcelona
Denver (Opening 2007) Nevada Bahamas (Opening 2009) Carratraca
Florida Lake Las Vegas Rose Island (Opening 2009) Sanya (Opening 2008) Villa Padierna
Amelia Island New York Cayman Islands Shanghai Turkey
Coconut Grove Battery Park Grand Cayman Shanghai Pudong Istanbul
Key Biscayne Central Park Jamaica (Opening 2010)
Naples Westchester Montego Bay Indonesia MIDDLE EAST
Naples Golf (Opening 2008) Mexico Bali Egypt
Orlando North Carolina Cancun Jakarta Sharm El Sheikh
Palm Beach Charlotte (Opening 2008) Puerto Rico Japan Qatar
Sarasota Ohio San Juan Osaka Doha
South Beach Cleveland Turks & Caicos Tokyo (Opening 2007) Sharq Village & Spa
Georgia Pennsylvania Molasses Reef Korea United Arab Emirates
Atlanta Philadelphia (Opening 2008) Seoul Dubai
Buckhead Texas Windward Islands Country Club Seoul Dubai International
Lake Oconee Dallas (Opening 2007) St. Lucia (Opening 2009) Malaysia Financial Center
Hawaii Virginia U.S. Virgin Islands Kuala Lumpur (Opening 2008)
Kapalua, Maui Pentagon City St. Thomas Singapore Bahrain
Tysons Corner Singapore Bahrain
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T heis oneRitz-Carlton journey
with a clear purpose
and a strong foundation.
THE EMPLOYEE PROMISE
At The Ritz-Carlton, our
Ladies and Gentlemen are
the most important
resource in our service
commitment to our guests.
By applying the principles
of trust, honesty, respect,
integrity and commitment,
we nurture and maximize
talent to the benefit of
each individual and the
company.
The Ritz-Carlton fosters
a work environment where
diversity is valued, quality
of life is enhanced,
individual aspirations
are fulfilled, and
The Ritz-Carlton
mystique is strengthened.
The Employee Promise is the assurance that
The Ritz-Carlton work environment will be one in which
each individual feels valued, well-equipped and motivated
to support the goals of the company. It represents our
commitment to every employee’s talents, rights and
aspirations.
With your bags packed full of
The Ritz-Carlton treasures, you are ready
to take advantage of all the training and
development opportunities available to you . . .
VISION
Since 1983, our vision and our quest for excellence have
guided us. On this journey, you will discover the treasures
that create The Ritz-Carlton ‘Mystique’ and open the door
to a world of possibilities . . .
CREDO
The Ritz-Carlton Hotel is a place where the genuine care and
comfort of our guests is our highest mission.
We pledge to provide the finest personal service and facilities
for our guests who will always enjoy a warm, relaxed yet
refined ambience.
The Ritz-Carlton experience enlivens the senses, instills well-
being, and fulfills even the unexpressed wishes and needs of
our guests.
This Credo is the principal belief of our company. It is
known, owned, and energized by the Ladies and
Gentlemen of The Ritz-Carlton, and because it is
embraced by all, we are able to provide our guests with
the exceptional service that has earned us all the major
awards the hospitality industry can bestow. In addition,
The Ritz-Carlton is the only service company to have
ever been twice awarded The Malcolm Baldrige National
Quality Award by the United States Department of
Commerce.
“We are Ladies and Gentlemen
serving Ladies and Gentlemen.”
As service professionals we treat each other with respect
and dignity. This is what makes us different. This is the
basis of all our interactions with our guests and each other.
The company views each of us as a Lady or Gentleman,
equal and worthy of the respect we give others.
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LEADERSHIP
Imagine a company that provides 310 hours of training for
its employees in their first year. We believe strongly in the
value of training and the impact it can have on you and
our guests. As a new employee of The Ritz-Carlton, you
are paired with a Departmental Trainer who will share
with you the knowledge, skills and standards necessary to
be certified in your position. After you have successfully
completed Training Certification, you will feel confident
in providing excellent service to our guests. This is not a
one-time event. Each year you will be re-certified in
your position.
GROWTH
The Ritz-Carlton encourages employees to strive for
continual personal and professional development. As
expressed in The Employee Promise, “The Ritz-Carlton
fosters a work environment where diversity is valued,
quality of life is enhanced, individual aspirations are
fulfilled, and The Ritz-Carlton mystique is strengthened.”
Each hotel has a Director of Training and Organizational
Effectiveness who is responsible for ensuring employees
receive the education they need for career development.
The Director of Training conducts numerous classes
throughout the year such as Guest Loyalty Opportunity
Workshop and Diversity Awareness.
If you choose to embark on The Ritz-Carlton
journey, you will not only discover a New World
of opportunities but also . . . the World.
“The training I received from the company
from when I started as a line employee, then
on to a manager, department head and now
divisional head, was exceptional!”
– EB MBYE
From Utility Steward to
Food & Beverage Director
THE RITZ-CARLTON
LEADERSHIP CENTER
The learning never stops! All new and promoted leaders
with the organization attend a two-day leadership
orientation at the corporate office in Chevy Chase,
Maryland. The course introduces and reinforces the values
and philosophy of the company. To encourage the
development and effectiveness of their leadership abilities,
participants receive interactive training in the following
areas:
• Enlivening The Gold Standards
• The Role of a Leader
• Total Quality Management and Effectively Applying
Quality Tools
• Creating a Ritz-Carlton Environment
• Basic Principles in Business Management
• Creativity in theWorkplace
• Developing a Personal Mission Statement
Now that you have uncovered the many treasures
and training opportunities available, you can realize
all the benefits and recognition that are part of being
a Ritz-Carlton employee . . .
ELIZABETH MULLINS – Vice President &
Area General Manager
Elizabeth started her career as a Corporate
Management Trainee. She then held
progressively challenging positions globally
including: Front Office Manager, Director of
Housekeeping, Guest Services, Reservations as well as
Executive Assistant Manager, Rooms Division and
Director of Operations. Elizabeth has been a General
Manager at three Ritz-Carlton hotels prior to her current
role with oversight over four properties.
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BENEFITS
The Ritz-Carlton Hotel Company, L.L.C. considers the • Health Care and Family Care Spending Accounts
health and well-being of its employees to be one of its • Domestic Partner Benefits
highest priorities. We are pleased to offer a competitive • Vacation, Sick and Holiday Pay
benefits package with an array of benefits designed to meet • Leave of Absence
the needs of today’s changing workforce. • Bereavement Leave
• Jury Duty
The following is a list of benefits The Ritz-Carlton offers: • Retirement/401(k) Plan
(Benefits may vary slightly by location). • Employee Stock Purchase Plan
• Competitive Wages • Credit Union
• Promotions/Transfers • Employee Assistance Program
• Career Development Programs • Business Integrity Line
• Three Days of Orientation • Educational Assistance Program
• On-the-Job Training • Employee Discounts: hotel rooms, food & beverage and
• Well-Tailored Uniforms retail items
• Employee Recognition Program • Employee Duty Meals
• Medical, Pharmacy, Dental and Vision Insurance
Coverage For more information on The Ritz-Carlton benefits package,
• Life and Accidental Death & Dismemberment Insurance please contact our Human Resources offices.
• Short and Long Term Disability

RECOGNITION
We are proud of the Mobil Five Star and AAA Five- What does it mean to be the BEST of the BEST?
Diamond Awards we have received over the years, and we
Just take a look at what the winners receive and you’ll
know it could not have been done without Five-Star
understand:
employees. Therefore, each year in every hotel, four
outstanding employees are chosen to be a part of our • Five compli-
Annual Five-Star Team. mentary nights at
a Ritz-Carlton
hotel of your
choice
• Five hundred
dollars to spend
• Round trip airfare
for two

We hope this exploration into The Ritz-Carlton world

I began my career with The Ritz-Carlton Hotel Company,
L.L.C. twelve years ago as a Banquet Houseperson at the
fabulous Ritz-Carlton, Naples. Looking back, I could not
have imagined that I would have had such a long, productive
and successful career. It is refreshing to
work for a company that cares as much
about its employees as it does its
customers.
– MARIO DONES
Corporate Director of Training and
Organizational Effectiveness
will lead you to one of our many locations we refer to as
home. To find out more about The Ritz-Carlton Hotel
Company, please log on to our web site:
www.ritzcarlton.com
You can apply on line for the position you are interested
in or via fax or mail. All human resources contact
details may be found on our web site.
Welcome to
The Ritz-Carlton World.
Welcome to
The Ritz-Carlton worldwide family.
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THE RITZ-CARLTON SPA®

First we make the world revolve around you. Then we gently slow it down.
VICTORIA KOONCE – Spa Director
Victoria started with The Ritz-Carlton
Hotel Company as a personal trainer at
The Ritz-Carlton, Amelia Island, was
promoted to Spa Coordinator within six
months and subsequently was promoted to
Spa Manager nine months later. In 2002
Victoria became Spa Director.

The Ritz-Carlton Spa operates as a “hotel within a hotel.” It offers separate

services such as reservations, housekeeping, front desk and concierge. It may be
joined to a fitness center or Golf Club or Resort operating as a profitable
business unit.
The Ritz-Carlton luxury spa experience combines The Ritz-Carlton reputation
for attention to detail with indigenous treatments reflecting the local
environment.
The luxury spas of The Ritz-Carlton focus on all areas of your wellness needs
by offering the latest in self-improvement therapies.

THE RITZ-CARLTON SPA® LOCATIONS

UNITED STATES Louisiana ASIA, EUROPE &
California New Orleans MIDDLE EAST
Half Moon Bay Nevada Bahrain
Pasadena (Los Angeles) Lake Las Vegas Bahrain
Colorado New York Egypt
Bachelor Gulch New York, Central Park Sharm El Sheikh
Florida Germany
Amelia Island CARIBBEAN, MEXICO Berlin
Coconut Grove SOUTH AMERICA Indonesia
Key Biscayne Cayman Islands Bali
Naples Grand Cayman Turkey
Orlando Jamaica Istanbul
Sarasota Montego Bay United Arab Emirates
South Beach Puerto Rico Dubai
Georgia San Juan Qatar
Lake Oconee U.S. Virgin Islands Doha
St. Thomas

Great Things Await Those

Who Set Out For Opportunity