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Project Quality Management Questions

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1. Question
An organizations quality policy should come from the_________.

T o p man ag emen t
Project manager
Customers
All
I n co rrect
An organizations quality policy should come from the top management.

2. Question
You are the project manager and you meet with your project team to ensure the project is completed with no deviations from the project requirements.This
is part of?

All
Quality Control
Quality assurance
Plan Q u ality Man ag emen t
I n co rrect
Plan Quality Management should be completed prior to the work beginning and revisited as needed. Plan Quality Management: Identifying the quality
standards that are relevant to the project and determining how to meet them.

3. Question
As a project manager, you are analyzing a process and looking at the causes for variation. This relates to which of the following tools and techniques of the
Perform Quality Assurance process?

Interrelationship digraphs
Affinity diagrams
Quality Audits

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Pro cess An alysis

I n co rrect
Process analysis includes root cause analysis; a technique used to identify a problem, discover the underlying causes, and develop preventive actions.
[PMBOK 5th edition, Page 247]

4. Question
Which of the following relates to Root Cause Analysis?

Pro cess An alysis


Pareto Chart
Performance Measurements
Quality Control Measurements
I n co rrect
The process analysis includes root cause analysis. [PMBOK 5th edition, Page 247]

5. Question
What are some of the outputs of following the Plan Quality Management process?

Quality Management Plan, Design of Experiments, and Benchmarking


Quality Management Plan, Quality Metrics, and Cost of Quality
Q u ality Man ag emen t Plan , Q u ality C h ecklists, an d Q u ality Metrics
Quality Management Plan, Process Improvement Plan, and Cost-Benefit Analysis
I n co rrect
The Plan Quality Management process is an important process with outputs including the Quality Management Plan, Quality Metrics, Quality Checklists,
Process Improvement Plan and Project Document Updates. [PMBOK 5th Edition, Page 232]

6. Question
Your senior manager has asked you to define the correlation between quality and the project scope. Which statement is true?

Quality is the process of completing the scope to meet stated or implied needs
Q u ality is th e p ro cess o f co mp letin g th e sco p e to meet stated o r imp lied n eed s an d also Q u ality, in reg ard to th e p ro ject sco p e, is
ab o u t co mp letin g th e w o rk as p ro mised to cu sto
Quality, in regard to the project scope, is about completing the work as promised to custo
None
I n co rrect
Quality, in regard to the project scope is about completing the work as promised to customer.

7. Question
Which of the following is NOT part of the Control Quality process?

fishbone diagram
Pareto Diagram

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Q u ality au d its
Histogram

I n co rrect
Quality audits are part of the Perform Quality Assurance process.

8. Question
The purpose of a quality audit is:

Study organizational behavior


To identify project quality for customer
T o id en tify in efficien t an d in effective p o licies
Prepare a report for the quality team
I n co rrect
Purpose of quality audit is to identify inefficient and ineffective policies.

9. Question
An external auditor is auditing the quality of your projects management processes. Which of the following processes this activity relates to?

Validate Scope
Perfo rm Q u ality Assu ran ce
Control Quality
Control Procurements
I n co rrect
This is an example of a quality audit by an external auditor. This is a tool and technique of the Perform Quality Assurance process. [PMBOK 5th edition,
Page 247]

10. Question
Which of the following is Demings formula for continuous improvement?

Plan-Act-Check-Do
Plan -Do -C h eck-Act
Check-Plan-Do-Act
Plan-Check-Do-Act
I n co rrect
Demings model is Plan-Do-Check-Act. [PMBOK 5th edition, Page 229]

11. Question
Who defines quality ?

Project Manager
C u sto mer

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Engineering staff
Management

I n co rrect
The customer defines quality according to the modern concept.

12. Question
Which of the following is part of the Perform Quality Assurance process?

Cost of Quality
Design of experiments
Benchmarking
Q u ality au d its
I n co rrect
Quality audits are part of the Perform Quality Assurance process.

13. Question
Quality Checklists are used ______

To keep quality inspectors busy


To prevent project audits
T o en su re th at Q u ality Assu ran ce step s w ere fo llo w ed
All
I n co rrect
Quality Checklists are used to Ensure that Quality Assurance steps were followed.

14. Question
What is a control chart?

A type of a RACI chart


A chart that shows the root cause of a problem
A type of a fishbone diagram
A ch art th at sh o w s th e stab ility o f a p ro cess
I n co rrect
A control chart shows the stability of a process over time. [PMBOK 5th edition, Page 238]

15. Question
The Quality Management Plan describes:

Need of quality
When to apply quality

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Ho w q u ality p o licies w ill b e imp lemen ted
Where in the project quality is important

I n co rrect
Quality management plan Describes how the PM team will implement quality policies. Addresses quality control, quality assurance, and quality
improvement for the project.

16. Question
The Pareto chart helps:

Determine whether or not process is stable and within set limits.


Determine how various factors are linked to potential problems
Fo cu s o n critical issu es to imp ro ve q u ality
Focus on root cause analysis
I n co rrect
Pareto chart: Focus on critical issues to improve quality Fishbone diagram/Ishikawa: Determines how various factors linked to potential problems or
effects, root cause Control chart: Determines whether or not process is stable and within set limits .

17. Question
What is a control chart?

A type of a RACI chart


A type of a fishbone diagram
A chart that shows the root cause of a problem
A ch art th at sh o w s th e stab ility o f a p ro cess
I n co rrect
A control chart shows the stability of a process over time. [PMBOK 5th edition, Page 238]

18. Question
Conformance to requirements and fitness for use are key concepts in quality management. Which of the following tools translates the customer
requirements into technical requirements?

Process mapping
Scope creep
Vo ice o f th e cu sto mer
Quality checklist
I n co rrect
Voice of the customer is a non-proprietary approach to quality management and is used to elicit stated as well as unstated customer needs (quality and
requirements). This technique translates the customer requirements into technical requirements. [PMBOK 5th edition, Page 566]

19. Question
Which process group corresponds to the act component of the plan-do-check-act cycle?

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Mo n ito rin g an d C o n tro llin g
Planning
Initiating
Executing

I n co rrect
The act component of the plan-do-check-act cycle relates to the Monitoring and Controlling process group. The plan-do-check-act cycle was created by
Shewhart and modified by Deming to illustrate how different results from one cycle become an input to another cycle. [PMBOK 5th edition, Page 231

20. Question
According to the PMBOK, the definition of Project Quality Management process does not include:

Planning
Control
C o n firmatio n
Assurance
I n co rrect
According to the PMBOK, the definition of Project Quality Management does not include Confirmation.

21. Question
Deliverables are input of ___ process.

C o n tro l Q u ality
Identify risk
Perform Quality Assurance
Plan Quality Management
I n co rrect
Deliverables are input of Control Quality process. PMBOK page no 229.

22. Question
Which of the following processes will determine the correctness of deliverables?

Plan Quality Management


Plan Quality Assurance
C o n tro l Q u ality
Perform Quality Assurance
I n co rrect
An important goal of quality control is to determine the correctness of deliverables. The results of the execution of quality control processes are validated
deliverables. These are then an input to the Validate Scope process for formalized acceptance. [PMBOK 5th edition, Page 248]

23. Question
Cindy has been working in a manufacturing project as a project manager. This project is designed to produce high quality semiconductors to use in

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computers. Since semiconductors are produced from silicon wafers, she contracted a company to provide silicon wafers to the project on an ongoing basis.
Due to unknown reasons from the contractor, low quality wafers have been transferred to the project compromising the electrical performance of
semiconductors. Overwhelmed by the complaints from the computer division, Cindy is obligated to correct the manufacturing defects to avoid future
liabilities. In this scenario, the costs incurred by Cindy is known as:

Internal failure costs or Cost of conformance


Ex tern al failu re co sts o r C o st o f n o n co n fo rman ce
Prevention costs or Cost of conformance
Appraisal costs or Cost of nonconformance
I n co rrect
In this scenario, Cindy is performing warranty work to correct manufacturing defects. These defects are identified by external customers and the costs are
known as external failure costs. These costs are also known as costs of nonconformance because the product did not meet the quality requirements. The
cost of nonconformance is a part of the cost of quality. Therefore, Cindy is incurring external failure costs or cost of nonconformance. [PMBOK 5th edition,
Page 235]

24. Question
Project Quality Management includes:

Customer satisfaction
Prevention over inspection
All
Continuous improvement
I n co rrect
Project Quality Management includes: Customer satisfaction, Prevention over inspection, Continuous improvement and Management responsibility.

25. Question
What is the purpose of Fishbone diagram?

T o illu strate h o w vario u s facto rs mig h t b e lin ked to p o ten tial p ro b lems o r effects
Are used to determine if the process are in control
Show trends in a process over time
Shows the pattern of relationship between two variables
I n co rrect
To illustrate how various factors might be linked to potential problems or effects.

26. Question
Which of the following tools are used in the quality plan?

Process Analysis
Quality audits
Q u ality C h ecklists
Histogram
I n co rrect

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Quality Checklists are used in the quality plan.

27. Question
The Project Quality Management process must __________.

Ensure that the project satisfies customer requirements


All
Improve the project management and the quality of the product
Address the quality of the management and product
I n co rrect
Project Quality Management : Addresses both the management of the project and of the product of the project, Improves project management as well as
the quality of the product, Delivery of both high quality and high grade of product, Quality is planned in, not inspected in, EnsureS that the project will
satisfy customer requirements.

28. Question
Identifying the quality standards that are relevant to the project and determining how to meet them is called _________.

Quality Control
Quality Assurance
Plan Q u ality Man ag emen t
All
I n co rrect
Plan Quality Management: Identifying the quality standards that are relevant to the project and determining how to meet them.

29. Question
QA (Quality Assurance) is a/an_________ process.

Audit
Man ag emen t
Inspection
All
I n co rrect
QA is typically a management process. QA (Quality Assurance) is concerned with overall project quality performance. QA (Quality Assurance): Planned and
systematic activities implemented within the quality system in order to provide confidence that the project will satisfy the relevant quality standards.

30. Question
Quality Control (QC) is a/an_________ process.

I n sp ectio n
Management
Audit
All

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I n co rrect
Quality Control (QC) requires an inspection of the work results. QC: Monitoring results to determine if they comply with relevant quality standards and
identifying ways to eliminate problem causes.

31. Question
Conformance to specifications document is a description of:

Scope
Q u ality
Integration
None
I n co rrect
Quality on a project means that you are conforming to a standard that is set before you start the project.

32. Question
Who is primarily responsible for creating design and test specifications?

En g in eerin g
Quality Control
Management
Support
I n co rrect
Engineering is primarily responsible for creating design and test specifications.

33. Question
Bench-marking is :

All
u sefu l fo r measu rin g yo u r level o f q u ality ag ain st a stan d ard
useful for engineering quality only
useful for software quality only
I n co rrect
Benchmarking is useful for measuring your level of quality against a standard. Benchmarking: Comparing actual or planned project practices to other
projects, in order to generate ideas for improvement.

34. Question
The Fishbone diagram helps:

All
Focus on critical issues to improve quality
Determin e h o w vario u s facto rs are lin ked to p o ten tial p ro b lems o r effects
Determine whether or not process is stable and within set limits

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I n co rrect
Pareto chart: Focus on critical issues to improve quality Fishbone diagram/Ishikawa: How various factors linked to potential problems or effects, root cause
Control chart: Determine whether or not process is stable and within set limits.

35. Question
_________are similar to control chart without displayed limits.

R u n ch arts
Ishikawa diagrams
Pareto charts
Histograms
I n co rrect
Run charts are similar to control charts without displayed limits.

36. Question
You work at a software company that authors Material Safety Data Sheets (MSDS) for chemical companies. Prior to releasing the MSDS to the company you
have created a list of items to be reviewed to see that they appear on the document such as: chemical name, CAS#, protection required, what to do an
emergency, etc. This is an example of what type of tool?

C h ecklist
Process Improvement Plan
Quality Metrics
Quality Management Plan
I n co rrect
The scenario describes a checklist that someone would use to review the document prior to it being released. Creating checklists is a tool in the Plan
Quality Management process. [PMBOK 5th edition, Page 242]

37. Question
Which of the following do not include Organizational Process Assets?

Lessons learned
Best practices
Quality methodology
Fed eral reg u latio n s
I n co rrect
All others options except Federal regulations are in the Organizational Process Assets.

38. Question
What is the other term for Fishbone Diagrams?

Metrics
Project requirements

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I sh ikaw a Diag rams
Trend Analysis

I n co rrect
Ishikawa Diagrams sometimes called Fishbone Diagrams. Also called Cause and Effect Diagrams. Cause and effect diagram Illustrates how causes and
subcauses relate and create potential problems or effects.

39. Question
You are managing a project. This project must satisfy industry standards in order to be accepted by the customer. You and your team have studied the
requirements and have created a plan to implement the deliverables with the level of quality. This process is called ________.

Quality Control
All
Quality assurance
Plan Q u ality Man ag emen t
I n co rrect
Plan Quality Management: Identifying the quality standards that are relevant to the project and determining how to meet them.

40. Question
A project manager used a control chart to determine whether a process was stable or not, and to determine if its performance was predictable. He
determined the upper and lower specification limits based on the contractual requirements. A set of eighteen data points were taken. Of these, 8 consecutive
data points were above the mean. What can you say about such a process?

A process is considered as out of control if six consecutive data points are above or below the mean. Hence the process is within control.
A process is considered as out of control if five consecutive data points are above or below the mean. Hence the process is out of control.
A p ro cess is co n sid ered as o u t o f co n tro l if seven co n secu tive d ata p o in ts are ab o ve o r b elo w th e mean . Hen ce th e p ro cess is
o u t o f co n tro l.
A process is considered as being within control if less than half the data points are above or below the mean. Hence the process is within control.
I n co rrect
A process is considered as out of control if a data point exceeds a control limit or if seven consecutive data points are above or below the mean. Hence the
process is out of control. [PMBOK 5th edition, Page 238]

41. Question
Which of the following is true about quality?

Q u ality is p reven tio n d riven .


Quality is inspection driven.
It will cost more money to build quality into the project
Quality is not requested for small projects
I n co rrect
Quality is prevention driven.

42. Question
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Outputs of Plan Quality Management process are:

Quality Checklist
Quality management plan
Quality Metrics
All
I n co rrect
Outputs of Plan Quality Management process: Quality management plan Describes how the PM team will implement quality policy. Addresses quality
control, quality assurance, and quality improvement for the project. Operational definitions (Metrics) Describes what something is and how it is
measured by the quality control process. Checklist Used to verify that a set of required steps has been performed. Project document updates and
Process improvement plan.

43. Question
Which of the following tools is used during Trend Analysis?

Earn ed Valu e An alysis


Scatter Diagram
Decision Tree Analysis
Cause and Effect Diagram
I n co rrect
Earned value analysis is used as a trend analysis technique for monitoring overall project performance. [PMBOK 5th edition, Page 352]

44. Question
Statistical sampling involves choosing part of a population for inspection. Appropriate sampling can often ___________the cost of quality control.

red u ce
increase
neutralize
mitigate
I n co rrect
Appropriate sampling can often reduce the cost of the quality control. In some application areas, it may be necessary for the project management team to
be familiar with a variety of sampling techniques. [PMBOK 5th edition, Page 240]

45. Question
A cost, time, quality, technical or resource value is used as a parameter and included in product specifications. Crossing this value triggers some action such
as an exception report. This value would be called:

A turning-point
An exception-point
A th resh o ld
A trigger
I n co rrect

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This is called a threshold. It is a cost, time, quality, technical or resource value used as a parameter and may be included in product specifications. Crossing
the threshold generally triggers an action such as generating an exception report which can get appropriately escalated. [PMBOK 5th edition, Page 565]

46. Question
Gordon has recently taken over a project as the project manager. The project is already halfway through the execution. Reviewing the project management
plan, Gordon found outs that the projects WBS is not aligned with the project management plan and the 100% rule was ignored. What does this mean?

The project cannot be completed on time.


The project management plan can never be 100% complete
T h e WBS d o esn 't co n tain all o f th e p ro ject an d p ro d u ct w o rk men tio n ed in th e p ro ject man ag emen t p lan
The project is not halfway through the execution.
I n co rrect
The WBS must contain all of the project and product work including the project management work. This is also called as 100% rule. [PMBOK 5th edition,
Page 131]

47. Question
You have been contracted to build a manufacturing plant in Kuala Lumpur, however you are not familiar with the building codes in the city of Kuala Lumpur
or in the country of Malaysia, so you are reviewing all of their building codes prior to putting a shovel in the ground. This is an example of?

Quality assurance
Project initiation
Quality control
Q u ality p lan n in g
I n co rrect
Any type of quality plans, such as building codes, OSHA guidelines, ISO9000 or company quality plans are examples of Organizational Process Assets
which are inputs in the Plan Quality Management process. [PMBOK 5th Edition, Page 234]

48. Question
The Control chart helps:

Focus on critical issues to improve quality


Determines how various factors are linked to potential problems or effects
Determin e w h eth er o r n o t p ro cess is stab le an d w ith in set limits
Focus on root cause analysis
I n co rrect
Pareto chart: Focus on critical issues to improve quality Fishbone diagram/Ishikawa: How various factors linked to potential problems or effects, root cause
Control chart: Determine whether or not process is stable and within set limits.

49. Question
During a discussion with the quality department, a project manager was given to understand that both prevention and inspection meant the same as
applied to projects. However, he had a different understanding of the terms. What would you comment on this situation?

The project manager is correct. Inspection is about keeping errors out of the process whereas prevention is about keeping errors out of the hands of
the customer.

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The project manager is wrong. Both inspection and prevention are about keeping errors out of the hands of the customer. They are used in different

contexts.
T h e p ro ject man ag er is co rrect. Preven tio n is ab o u t keep in g erro rs o u t o f th e p ro cess w h ereas in sp ectio n is ab o u t keep in g
erro rs o u t o f th e h an d s o f th e cu sto mer.
The project manager is wrong. Both inspection and prevention are about keeping errors out of the process. They are used in different contexts.
I n co rrect
The project manager is correct. Prevention is about keeping errors out of the process whereas inspection is about keeping errors out of the hands of the
customer. This is an important that the project management team needs to be aware of. [PMBOK 5th edition, Page 250]

50. Question
Another name for a Metric is:

Product appearance
O p eratio n al d efin itio n s
Standards and regulations
None
I n co rrect
Operational definitions (Metrics) Describes what something is and how it is measured by the quality control process

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