2. What is a network?

Group or system of interconnected

3. What is Active Directory?
Implementation of Client/server that we can manage all users, groups, Peripherals within
network.
4. What is TCP/IP and what does it stand for?
Internet protocol
5. What is a default gateway?
A default gateway is the node on the computer network that the network software uses when an
IP address does not match any other routes in the routing table.
6. What does DHCP stand for?
The Dynamic Host Configuration Protocol (DHCP) is a standardized network protocol used on
Internet Protocol (IP) networks for dynamically distributing network configuration parameters,
such as IP addresses for interfaces and services.

7. What is an IP Address?
a unique string of numbers separated by periods that identifies each computer using the Internet
Protocol to communicate over a network.

8. What is the significance of the IP address 255.255.255.255?

broadcast IP
9. What are the 3 major classes of an IP network?
A, B, C
10. What is a Class D IP address?
Multicast
12. A user is complaining of delays when using the network. What would you do?

Blue screen death

what is a blue screen of death ? How do you trouble shoot the computer in such situation ?
swap
o
Nov 7th, 2014
Hardware issue mainly RAM and Hardisk cable thats data code second think is monitor or VGA
problems..
Raghwendra
Aug 30th, 2014
it can be result of h/w or soft so frist of we will have to check error code,if it comes quickly and
you are not able to read them so restart your system continue pressing f8 and select automatic
rest...

Connectivity Troubleshooting
A user in a corporate network contacts service desk saying he/she has lost network connectivity:
How will you troubleshoot the issue? What are the steps to followed?

1. Check the cable if it is connected to the workstation/ notebook and if it is receiving signal
from the switch.
2. Check using the command "ipconfig" to confirm the IP range that the user's machine is in if it
is using APIPA address, This will mean the machine can not reach the DHCP server and if the
user has an assigned static address try pinging the gateway, DNS,Proxy Server or one of the
Domain Controllers.
3. If all pinged replies successfully check to see the proxy settings through Lan Settings on your
Browser.
4. Depending on the structure of your corporate network you might need to check the mac
address (of the user's workstation) on the cisco switches (if used) to find out which VLan is it in
and move it to the correct VLan.

First Check LAN cable

Check if other systems are connecting to Network

From command prompt use ipconfig /release and ipconfig /renew

Also Use PING command and test
If all the above fails then Shutdown and Restart the system and try
o

Nov 5th, 2014

Check IP addressCheck the sweet cable or LAN cableCheck firewallCheck proxyOr restart the
system

What is the difference between language and technology?

salve hije
o
Oct 31st, 2014
Languages are programs written or develop by coding to make computing run fully and
completely, while technology is just a terminology use to define the results of the program.
Sabarinadh
o
Aug 13th, 2014
Language means it can follows some instructions, based on those instructions we need to
develop a technology.

Outlook
How to configure Outlook?
vignesh
o
Oct 19th, 2014
Two steps you configure the outlook. 1. Automatic configure you:you just click particular user
profile then open outlook directly give the option next (2 mabe or 3) flinched 2. Manual
configure...
Uday
Feb 12th, 2013
Normally outlook can be configured in two ways Automatic and other is manual.in Automatic
setting there is nothing to configure all u need is to provide a valid credentials.but in manual u
should firs...

What is difference between MSI and EXE file ?

If the soft ware does not support or due to ram,hard disk sectors.
Paynew
o
Aug 28th, 2014
MSI is an installer package file format used by Windows. Its name comes from the
programs original title, Microsoft Installer, which has since changed to Windows Installer.
MSI files are used for i...

What is Bluescreen death?

o

What is Bluescreen? What would you do if your PC turns into Bluescreen?

param
o
Aug 20th, 2014
Sometimes this problem occur due to the problem in OS or any of the drivers. To resolve this
issue you use your system in safe mode and get into the system configuration. Click on the
servic...
Raju Das
o
Aug 11th, 2014
it basically happens when any of the internal device or devices on the system board lost the
needed files or drivers for unxpctd system files handling on d run time or somehow gt erased
which r actual...

How to write a system service file in windows ?

o

James Gambino
o
Jul 14th, 2014
Turn off read only in file properties, then Run Explorer as Administrator or you can exclude this
file from File protection by moving the backup file or renaming it

Mohammed mujeebur rahman khan

May 14th, 2014
With Windows File Protection active, replacing or deleting a system file that has no file lock to
prevent it getting overwritten causes Windows immediately and silently to restore the original
copy of...

What is difference between Win XP and Wn 7 technically?

o

Ratnesh Kumar
o
Jun 25th, 2014
Windows 7 is very comfortable in use
rehaman
o
May 26th, 2014
Bit Locker, Branch Cache windows 7 has automatic driver detective option such as like
vga, sound card etc 32 bit vs. 64bit is the most significant difference that comes to mind
Net mee...

What is the difference between server OS and desktop OS

o
o

cnchandrashekar
Desktop Support Interview Questions

stehfahknee
o
Jun 8th, 2014
A server OS is similar to cloud. Think of a central computer that shares everything with an "N"
number of other computers. Higher security, everything is backed up. BUT you cannot actually
open or run...
sdvedane
o
May 14th, 2013
As name says Desktop OS is mainly used for client computers for normal users like windows98.
2000, xp, 7 etc. and server OS is mainly used for managing users and network resources and
used by Administrator like Windows Server 2000, 2003, 2008, R2

NTLDR Error meaning

When I boot my computer I have seen on my Screen " Verifying DMI pool data" and then after
second line is shown "NTLDR is missing..."
what is this problem and who can I solve it.
Nitin sahu
o
Mar 28th, 2014
We have to restore ntldr file with the same windows package which was installed on that system
using cmd prompt we have to copy ntldr file from windows os cd and paste it in the c: .
Then reboot system
Prafull
Mar 27th, 2014
When booting file mising then come same error (Ntldr missing) so resolution for the same repair
OS.

Getting Error while activating the Windows8

Hi All,
I am Getting below Error while activating the Windows8. please help:
The file name, directory name or volume label syntax is incorrect
Raju Kalyani
Dec 18th, 2013
In the activation product key 0 wont be kindly check your product key reenter the product key it
will get activate

Dealing with irate customers

o

You take a call from a customer who is very upset they cant work how do you deal with this?
shashi
Nov 7th, 2013
Customer support field is very bad field .
Just patience and patience ...Mental frustration too....

udaykalidindi
Jun 2nd, 2009
This is a common problem faced by a every one working in helpdesk.1st thing don't try to argue
with him. 2ndly try to understand the issues or problems he is facing.3rdly don't promise him
heaven and ...

IE browser redirect
A user calls and every time he launches Internet Explorer he gets the page cant be displayed right
before this his virus software had detected virus...what could be causing this problem you
checked the settings in IE and its has the correct homepage
Belinda
o
Sep 8th, 2013
The system is affected with M a l w a r e. Run Malware software (Malware Bytes , Hijack This)
and reboot.
Noel de Leon MCP
o
May 22nd, 2013
PC is infected by a Malware (Rootkit). To remove it, you can copy and paste the link of a
website to the address bar to run an ANTI-ROOTKIT software. Then, check the "hosts" file in
C:Windowssystem32d...

Windows Power user groups

What is the difference between power user group in XP and power user group in windows 7?
Belinda
Sep 8th, 2013
By default, members of this group have no more user rights or permissions than a standard user
account. The Power Users group in previous versions of Windows was designed to give users
specific admini...

Resurch
o
Jun 24th, 2013
Basically, Power Users can: Run legacy applications, in addition to Windows 2000 or Windows
XP Professional certified applications. Install programs that do not modify operating system files
or inst...

What is SysWOW64 folder?

Nishanth
o
Aug 26th, 2013
It is normally found in the 64 Bit OS egs: 64bit Win7. This is very similar to the system32 of the
32 bit OS

What is UAC (User Account control)?

Santosh Kumar Sha

o
Jul 5th, 2013
User account control setting is a tools for administration that raise & alert if you modify the
privilege of administrator.user account control protect your computer from malicious software
because it allow user to notice when a document & program trying access.
Resurch
o
Jun 8th, 2013
User Account Control (UAC) is a feature in Windows that can help prevent unauthorized
changes to your computer. UAC does this by asking you for permission or an administrator
password before perfor...

Define hosts and LM hosts file?

Resurch
Jun 3rd, 2013
The "HOSTS" file contains entries that simulate "A" records in DNS (and PTR records, too).
Only DNS-legal names are allowed in this file. The "LMHOSTS" file contains entries that
simulate NetBIOS nam...

Linda Calkins
o
May 30th, 2013
HOSTS file A text file in a TCP/IP network that specifies the IP addresses of computer names
and domain names (the hostnames). The LMHOSTS (LAN Manager Hosts) file is used to enable
domain name resolution under Windows when other methods, such as WINS, fail.