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GROUPS IN ORGANIZATIONS
Stephen Robbins defines a group as two or more individuals, interacting and
interdependent, who have come together to achieve particular objectives.
TYPES OF GROUPS:
1. FORMAL GROUPS:
These groups are consciously created to serve an organizational objective.Formal
groups can be further divided into different types.
[a] Command group: It is a group determine by the connection between individual
who are a formal part of the organization. For example, the marketing department
comprising of the general manager and the other marketing staff.
[b] Task group: A task group is created by the management to accomplish certain
organizational goals. It is specifically created to solve the problem or preform a defined
task.
2. INFORMAL GROUPS:
Informal groups are groups that develop naturally among people, without any
direction from the organization within they operate. They are formed spontaneously and
are based on personal relationships or specific interests.
The different types of informal groups are:
[a] Interest groups: Interest groups consist of person who share common interests.
They may be job related interest, or such as sports, national politics or religion.
[b] Friendship groups: friendship group consist of individual who come together
because they share one or more common characteristics. They consist of people with
natural affinities for one another.
STAGES OF GROUP DEVELOPMENT
When developing a team, it helps a great deal to have some basic sense of the
stages that a typical team moves through when evolving into a high-performing team.
Awareness of each stage helps leaders to understand the reasons for members
behavior during that stage, and to guide members to behavior required to evolve the
team into the next stage.
There are many types of teams you could use in the workplace. The type you
choose depends very much on the nature of the results that the team is to accomplish.
The process of "unforming" the group, that is, letting go of the group structure and
moving on.
DECISION MAKING IN GROUP
Group decision making is a type of participatory process in which multiple
individuals acting collectively, analyze problems or situations, consider and evaluate
alternative courses of action, and select from among the alternatives a solution or
solutions. The number of people involved in group decision-making varies greatly, but
often ranges from two to seven. The individuals in a group may be demographically
similar or quite diverse. Decision-making groups may be relatively informal in nature, or
formally designated and charged with a specific goal. The process used to arrive at
decisions may be unstructured or structured. The nature and composition of groups,
their size, demographic makeup, structure, and purpose, all affect their functioning to
some degree. The external contingencies faced by groups (time pressure and
conflicting goals) impact the development and effectiveness of decision-making groups
as well.
In organizations many decisions of consequence are made after some form of
group decision-making process is undertaken. However, groups are not the only form of
collective work arrangement. Group decision-making should be distinguished from the
concepts of teams, teamwork, and self managed teams. The basis for the distinction
seems to be that teams act more collectively and achieve greater synergy of effort.
Katzenback and Smith spell out specific differences between decision making
groups and teams:
The group has a definite leader, but the team has shared leadership roles
Members of a group have individual accountability; the team has both individual and
collective accountability.
The group measures effectiveness indirectly, but the team measures performance
directly through their collective work product.
The group discusses, decides, and delegates, but the team discusses, decides, and
does real work.
GROUP DECISION MAKING METHODS
BRAINSTORMING
Brainstorming involves group members verbally suggesting ideas or alternative
courses of action. The "brainstorming session" is usually relatively unstructured. The
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decision making offers some evidence that the nominal group technique succeeds in
generating a greater number of decision alternatives that are of relatively high quality.
DELPHI TECHNIQUE
The Delphi technique is a group decision-making process that can be used by
decision-making groups when the individual members are in different physical locations.
The individuals in the Delphi "group" are usually selected because of the specific
knowledge or expertise of the problem they possess. In the Delphi technique, each
group member is asked to independently provide ideas, input, and/or alternative
solutions to the decision problem in successive stages. These inputs may be provided
in a variety of ways, such as e-mail, fax, or online in a discussion room or electronic
bulletin board. After each stage in the process, other group members ask questions and
alternatives are ranked or rated in some fashion. After an indefinite number of rounds,
the group eventually arrives at a consensus decision on the best course of action.
ADVANTAGES AND DISADVANTAGES OF GROUP DECISION MAKING
ADVANTAGES:
Group decision-making, ideally, takes advantage of the diverse strengths and
expertise of its members. By tapping the unique qualities of group members, it is
possible that the group can generate a greater number of alternatives that are of higher
quality than the individual. If a greater number of higher quality alternatives are
generated, then it is likely that the group will eventually reach a superior problem
solution than the individual.
Group decision-making may also lead to a greater collective understanding of the
eventual course of action chosen, since it is possible that many affected by the decision
implementation actually had input into the decision. This may promote a sense of
"ownership" of the decision, which is likely to contribute to a greater acceptance of the
course of action selected and greater commitment on the part of the affected individuals
to make the course of action successful.
DISADVANTAGES:
There are many potential disadvantages to group decision-making. Groups are
generally slower to arrive at decisions than individuals, so sometimes it is difficult to
utilize them in situations where decisions must be made very quickly. One of the most
often cited problems is groupthink. Irving Janis, in his 1972 book Victims of Groupthink,
defined the phenomenon as the "deterioration of mental efficiency, reality testing, and
moral judgment resulting from in-group pressure." Groupthink occurs when individuals
in a group feel pressure to conform to what seems to be the dominant view in the group.
Dissenting views of the majority opinion are suppressed and alternative courses of
action are not fully explored.
TEAMWORK:
Teamwork is the ability to work together toward a common vision. The ability to
direct individual accomplishments toward organizational objectives. It is the fuel that
allows common people to attain uncommon results. Teamwork is a very essential factor
if you want to get a job done collectively. It relates to the popular saying 'United we
stand and divided we fall'. For a group to execute any task in an appropriate manner, it
has to become a team and coordinate work among the members.
If there is no unity in the members, the team will in no way achieve the desired
goal. There are times when a single person would need some helpers to assist him in
doing a particular task. In such cases, teamwork should be given utmost importance
and priority for getting the job done.
TEAM BUILDING:
Team building is defined as a process or training session in which there are
activities such as games, sports, presentations, performances which include teams, and
many other bonding exercises for a group of people. Through these activities and
exercises, the teammates or the groups of individuals in the team are taught to work or
perform as one team. They are also taught to consider the opinions of their teammates,
respect their suggestions and give a result which has the efforts of all the individuals put
together. This change in the attitude of individuals is brought about gradually, by
subjecting them through a few steps of development. The procedure which consists of
these steps is known as the "team building process", and is used in many social places
like schools, colleges and workplaces for constructive training.
Team Building Process:
The team building process is a collection of steps which lead to a specific change
in the approach among people, to make effective teams. It is a process that consists of
about 4 stages through which team members are taught the importance of collective
work in workplaces or any social place. These stages improve the team building skills of
individuals. They are used to put forth the positive and negative aspects of a team
before the members, so they adapt to the two sides and carry out the tasks given to
them as a team.
Exploring the Teams:
In every team building process, there have to be teams which are made by
putting together a group or people to carry out a particular job or task. In a group of
people, every individual is unique and has some or the other qualities. When the teams
are made, it is very essential for the team members to find out the strengths and
weaknesses of their team and use them accordingly for the task allotted to them. In
every team, there are specific people who do an assigned job perfectly. Therefore, the
team can be divided into a leader, creative people, those who make decisions faster,
and those who can work faster.
Identifying the Task:
The specialty of some quick team building activities which require less than a few
minutes for completion is that, they make a group of people work as a team in the
shortest time period provided. They later reward the winning team, because of their
collective efforts as a team. When a task is given to a team, it is very important for the
team members to analyze it and then identify what are the requirements for its
successful completion. Thus, when every team member is allotted with a specific job,
knowing what he/she is good at, the team functions faster and more effectively.
Developing a Vision:
After the teammates are allotted their roles, there is a need to chalk out a
strategy for the task to be completed either before the given time period or right on time.
This too, is a team effort but can be led by the team leader, who usually has the last
word. The teammates can express and share their ideas, tactics and strategies that can
help in getting work done faster with effective results. They should be consulted equally
and asked for their opinions before the final plan for the protocol is made by the team
leader. This is known as, coming up with a vision or an insight of how the task is to be
carried out and who will carry out what role respectively.
Performing as a Team:
Every team building activity has a preparation or planning duration, where the
teams are supposed to build their team agendas for the tasks. Therefore, the above
mentioned points can be used in this time as once the strategies are built, the
implementation is not difficult. When the task is to be performed in a specific duration,
the teammates are expected to carry out their respective roles appropriately at the
required time. When the teammates act according to the team building techniques,
there is a trust or bonding developed among them, proving beneficial for the task. This
is the team spirit which is required, where each team member thinks about the success
of his/her team first.
With these stages, you must have understood the team building process. This is
beneficial for any team activity and when this process is used there is 100% guaranteed
success.
IMPROVING TEAM PROCESSES
It has been observed by organizations and institutions that working in teams
gives better results than working individually. However, this is only possible if the team
is good and capable. Here are some tips for improving teamwork that would prove
beneficial in achieving the goals set for the team.
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squander their intellectual resources. The data are quite clear and unambiguous. There
are always exceptions to the rule (there are very bright people who never amount to
anything and there are people of very average ability who work hard and achieve at
very high levels) but overall correlations between the components of this competency
and performance over time are clear and consistent in a very broad range of jobs and
organizations.
Interpersonal Competency
People who have good social skills and who get along with other people are much
more successful as a group than those who dont have as many talents in this area. The
interpersonal competency includes general social and persuasive skills, social insight
and intuition, likeability and persuasiveness among others. The intellectual competency
enables a person to solve a problem. The interpersonal competency enables him or her
to convince other people that the solution is the right one.
Integrity Competency
This is somewhat broader than the basic honesty-dishonesty dimension although it
is an important part of this competency. This also includes general conscientiousness,
discipline and follow-through. The person with high integrity will meet his or her
commitments in the time frames agreed upon and to the standards at or above those
which are expected. If not, he or she will let everyone know in plenty of time so that they
wont be surprised. Part of this competency includes the ability to focus and to use ones
talents and aptitudes with appropriate discipline. This is the factor that holds things
together and facilitates trust and consistency of performance.
Intensity Competency
This includes energy, stamina, drive and the persons ability to get fully engaged.
People with high intensity are active, not passive. They are driven by a need to get
things done and to see results. With the proper control and focus, people with high
intensity will achieve at higher levels than those with only average levels of stamina and
energy. This is the gasoline that drives the engine.
As with any gift, there are potential downsides with each of the I-competencies.
Very bright people may sometimes become overly academic, theoretical and
philosophical. They may pursue ideas merely for intellectual challenge and fail to
accomplish things in the practical realm. They can also inadvertently intimidate other
people because of their strength of intellect. People with high interpersonal competency
can sometimes get so wrapped up in the relationship aspects of the job that they lose
sight of the tasks and goals at hand. The high discipline and conscientiousness which
comes with the integrity competency can lead people to rigidity, perfectionism and
stubbornness. The high energy and drive which comes with intensity can lead to errors
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Bibliography
http://www.referenceforbusiness.com/management/Gr-Int/Group-DecisionMaking.html#b#ixzz389gnapqc
http://www.buzzle.com/articles/team-building-activities-for-adults.html
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http://www.managementpsychology.com/articles/the-foundations-of-high-performancethe-i-competencies/
http://managementhelp.org/groups/dynamics-theories.html
http://www.buzzle.com/articles/how-to-improve-teamwork.html
http://www.buzzle.com/articles/leadership-activities-games-to-build-teamwork.html
http://www.slideshare.net/Harshr1501/groups-in-organisations-and-groupdynamics?related=1
http://www.buzzle.com/articles/team-building-activities-for-adults.html
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GROUPS DYNAMICS- FACTORS INFLUENCING WORKING OF GROUPS Each group has its
own unique personality. This is becauseseveral factors affect the working of groups. The
differentfactors that influence group dynamics can be classified in to: (1) EXTERNAL FACTORS
(2) GROUP RESOURCES (3) GROUP STRUCTURE (4) GROUP PROCESS (5) GROUP
TASKS
Fig 6.1 Group Behaviour Model
EXTERNAL CONDITIONS work groups dont exists in isolation. They are a part of thelarger
organization. They are as follows.(1) organization strategy.(2) authority structures.(3) formal
regulations.(4) organizational resources.(5) human resources selection process.(6) performance
evaluation and reward system.(7) organizational culture.(8) physical work setting.
GROUP MEMBER RESOURCESTo succeed a group must have members with the right skills
andcompetencies. The resources that individual members bring to thegroup have a strong
influence on its performance. Abilities andpersonality characteristics of group members are two
importantresources.(1) Abilities: What group members can do it has a strong bearingon group
performance. Intellectual and task relevant ability ofgroup members affects overall group
performance.(2) Personality characteristics: The personality traits of individualgroup members
strongly influence how they interact with othergroup members. Characteristics such as
authoritarianism anddominance have a negative impact on groups.
GROUP STRUCTURE Group structure refers to the pattern of interrelationshipsbetween the
individuals constituting a group. The differentaspects or variables of group structure are:(1)
Formal leadership(2) Roles(3) Norms(4) Status(5) Size(6) Cohesiveness(7) Composition
GROUP PROCESS Group process includes the communication patterns used bymembers for
information exchange, group decision processes,leader behavior, conflicts and the like. One
group process thathas generated considerable interest among researchers is thesocial
facilitation effect. Psychologists have given differentexplanations for the social facilitation effect.
Some of theprominent explanations are:(1) Drive theory.(2) Evaluation apprehension.(3)
Distraction-conflict model.
GROUP TASK Task may be simple, routine and standardized or they becomplex, non routine,
and novel. The nature of the taskmoderates the group process and effect group
performanceand member satisfaction. For certain kind of tasks, large groupsare more suitable
while for some tasks smaller groups aredesirable. Greater interaction among group members
isrequired when there is a high degree of interdependenceamong the tasks that group members
must perform.
Activities to Build Teamwork
Teamwork is not just about coming together to form a team; it's really about working together
towards a common goal. These activities help in bringing the team members together to
accomplish certain tasks, thus fostering their team spirit.
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For group problem-solving activities, divide the team into groups of 5 or more, depending on the
size of the team. Give each group a set of tasks to be completed in a stipulated period of time.
The tasks could be anything from solving a jigsaw puzzle together or solving questions
collectively to carrying out physical tasks within the given time. These group activities would
require the team members to communicate with each other and work in coordination. Give them
one huge crossword puzzle to solve or a grid of unscrambled words. As a variation to
conventional jigsaw puzzle-solving, add a step of enlarging the pieces (by redrawing them) and
have the enlarged pieces put together.
As a variant of problem-solving activities, you can introduce group projects. Give each group a
theme to write and enact a skit on. Or arrange for a poster-making competition. It works well
with kids and teenagers. Give each group a separate theme/subject for the poster and the
material to make one. Depending on the age group of the participants, you can vary this activity.
You can give each group a science project idea with the material required to present it or an
experiment idea with the apparatus required to demonstrate it. Both are good picks for kids,
young and old. In all these activities, the members need to work as a team to achieve one
common goal.
What's on my task list is one more fun team game, where you give each team a set of tasks to
be completed in a certain amount of time. You can have a set of activities wherein each team
member needs to take up at least one of the tasks in the set. You are sure to see those with
leadership qualities quick at organizing their teams and delegating tasks. You can have small
tasks like crossing hurdles, juggling, filling bottles with water, writing 1-10 or a-z in the reverse
order, building a tower of plastic cups, peeling potatoes, juicing lime, drinking soda, etc. Have
the team members take turns in doing these tasks where each member takes up something he
can best do. You are sure to see their team skills at work.
up. The hitch is that each question needs to be asked to a different person. The group that fills
all its sheets first, wins.
This game is perfect to get all the members to talk and learn something more about each other.
Mine Field
Things Needed:
Chairs
Cardboard boxes
Instructions:
This is a great exercise for teams of 2 people each. You need to set up an obstacle course of
sorts using a variety of commonly found objects (chairs, cardboard boxes, etc). One member of
each team will be blindfolded and asked to clear the obstacle course, while the other member
shouts out instructions from outside the course. The team that completes the course the fastest,
without disrupting any items will be declared the winner.
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