Confidential.

Resume: Adrian Nair (Senior Project Manager).

17th October 2014

Executive summary
Adrian is a Practitioner of PRINCE2, PMI PMP, SCRUM, Agile, and MS SureStep project management methodologies
and has 20 years experience. He is currently part of senior management and executive team. Through his career
Adrian has delivered various enterprise projects for numerous organisations across several industries. He has detailed
knowledge of wide range of technologies, project methodologies, technical architectures, design patterns and solution
frameworks and has extensive involvement with delivery of CRM, ERP, Business Intelligence, Data-warehousing, and
Billing projects involving proof-of-concept (POCs), complex integrations, data governance, multiple vendors, multiple
locations (spanning AU, NZ, USA, India). Adrian also owns PM Blogs and is a contributor to the global PM community.
Industries and domain experience
Government - Federal, state, and local (VIC & NSW),
Telecommunications (NextGen Networks, Vodafone, Telecom, Downer Engineering),
Aviation / Transportation / Logistics (Air NZ, Jetset Travel),
Banking / Financial Services (Commonwealth Bank, ANZ),
Education (University Systems),
Energy / Water / Utilities (Xcel Energy - USA, Country Energy),
Health Care / Medical (Smith & Nephew),
Information Technology (Vendor / Service Provider)
Insurance (FMG, Vero, Zurich),
Mining (Rio Tinto).
Travel 70% - 90% of work schedule.
Key Competencies
commercial acumen to translate business objectives into project strategies,
define supporting IT systems architecture to support company's business strategy,
capturing current state architecture defining future state and building transitional architecture,
delivery of technology people and process improvements and efficiencies,
track record of successful program and project management delivery,
networking and relationship skills to drive compliance and coach project team,
organisational skills to manage significant change and time pressures,
exposure to the full project life cycle and project methodologies,
ability to identify and resolve risks issues and keep projects on track,
understanding the impact of change on business,
ability to clearly convey information and ideas to individuals or groups,
creative and lateral thinker with strong presentation skills,
ability to build relationships to enhance delivery and acceptance of change,
avoiding tunnel vision and being able to look at a problem from multiple angles,
building repeatable and reusable project processes and tools as artefacts,
span across LOB and IT domains such as security infrastructure information and development.

Systems Implemented
CRM Salesforce CRM, Dynamics CRM, Onyx, Siebel, SAP, SugarCRM, Zoho
CMS Sitecore, Office365, SharePoint, TRIM
ERP JD Edwards, AX, Nav
Databases Oracle, SQL Server, Microsoft Access, Informix, IBM AS400
BPM / Workflow K2.NET, Tibco, BizTalk
Platforms Microsoft .NET, Sun J2EE, IBM, Cisco, Unix
Programming C++ / Java / C# / PERL / VB / SQL / HTML

Phone: 0433 852 587

Email: adrian.nair@outlook.com

Confidential.

Resume: Adrian Nair (Senior Project Manager).

17th October 2014

Senior Project Manager (VIC & NSW)

Dialog Information Technology November 2013 current (9 months)
(Leadership, Project Management, Resource Management, Planning and Schedule Management, Cost Management,
Time Management, Documentation)
Reporting to national delivery director, deliver multiple projects for multiple account executives across VIC (80%) and
NSW (20%). Also mentoring junior other project managers working for DialogIT. Lead team to deliver projects with the
capability of going live on specified date.
Achievements: All projects delivered on time, on budget. Mentored Dialog PMs, functional and technical resources.
Key CRM projects directly managed and delivered.
NSW clients and projects (currently managing as Senior PM)
City of Sydney
Ferrier Hodgson
CERNO
Ace Insurance
Australian Aged Care
ICAC
Wilson & Gilke
VIC projects (Delivered in 2014)
Client: Department of Early Education and Childhood Development (DEECD)
The Department of Education and Early Childhood Development offers learning and development support, services
and resources for Victoria children, young people and adults.
The SRP system allocates and tracks the expenditure of $6 billion of funding allocated to Victorian schools, this
represents around 50% of the DEECD budget.

Senior PM: Student Resource Planning (SRP)

Long running problematic project (3 years). Project handed over to Adrian and significantly turned around.
The Schools Resource Allocation Branch (SRAB) of Department of Education and Early Childhood Development
(DEECD) is responsible for allocating funds to Victorian Government Schools.
Funding is provided to schools through the Student Resource Package (SRP). The SRP is an annual budget
allocation that is periodically updated during the year and distributes funds equitably and transparently based on
student characteristics, school size, infrastructure and location.
Existing legacy systems consist of set of complex, interdependent and tightly coupled system components that have
been progressively developed over many years to meet the changing needs of the Department.
The SRP renewal project was replacing the SRP Salary expenditure and related processing with a CRM solution that
will be integrated to the existing SRP web custom portal, and flexible rules engine that allows business users to rapidly
respond to changing HR and funding policies.
Integration to other systems e.g. HR/Payroll eduPay, Oracle etc
Senior PM: Provision, Inventory and Service Management System (PRISM)
Long running problematic project (3 years). Project handed over to Adrian and was successfully delivered to UAT.
This project involved delivering the Provision, Inventory & Service Management System (PRISM) to provide and
manage the information shared by all PRISM Service Domains and Organisations (Schools, Contractors etc) with
capability for the Data Relationship module to integrate with other DEECD data repositories, namely: IDAM,
eduMaster, eduPay, Oracle (Timesheet approvers, invoice payers, notebook allocation), Financials (Funding,
Invoices, Payments, Notebook salary contributions), and Human Resources (staff details, leave history).
Senior PM: CRM upgrade
Upgrade project. Upgrade of the Entity Register based on CRM 4.0 and integrated to backend systems to CRM 2011.

Phone: 0433 852 587

Email: adrian.nair@outlook.com

Confidential.

Resume: Adrian Nair (Senior Project Manager).

17th October 2014

Client: Department of Environment and Primary Industries (DEPI)

The Department of Environment and Primary Industries (DEPI) provides an efficient management approach for public
and private land, and water for the people of Victoria.

Project Management FMIS project

Project Management CE project

Senior PM: Fuel Management Info. System (FMIS) Community Engagement project (Initiation to GoLive)
Delivered on time, on budget.
The Bushfire ICT Project was initiated as part of the governments response to the 2009 Bushfires Royal Commission.
The program of work including infrastructure upgrades, increased throughput capacity in the departments core
systems including IRIS, FireWeb and FireMap, improvements in functionality and single sign on access mechanisms
for these systems has been underway since that time. The project had four key objectives. They were:

Provide the ability to share, in real time, relevant bushfire management information.

Contribute to the implementation of the governments response to the 2009 Victorian Bushfires Royal
Commission.

Support the Fire Services Commissioners Reform Program.

Establish a model for emergency Information exchange for all hazards, all agencies management.

Technologies Dynamics CRM, Oracle, Power viewer, SharePoint, SQL, SMS gateways, VMAS address mapping
Senior PM: BushFire ICT Operational and Planning project (Initiation to GoLive)
Delivered on time, on budget.
This project involved the implementation of core Dynamics CRM to meet community engagement as part of DEPIs
Fuel Management Project.
Client: Arts Victoria
Senior PM: Grants Management Project
Arts Victoria is the State Government body which advises on, and implements arts policy. We are charged with
making the arts available and accessible to all Victorians and with supporting and developing Victoria's artists and
creative industries.
The Grants Management System CRM manages Arts Victoria application process through all stages of application
lifecycle such as eligibility, assessment and recommendation by Minister through to Grant stages of acceptance,
payment, reporting and acquittal.
Applicants apply to public and private funding rounds through a custom built portal (also built by Dialog) and the
information is disseminated through to various areas of CRM.
Finance Management the administration of cost centre information
Business Master List Management - the administration of business based
master lists to be selected from and for Program, Category and
Funding Round Management
Program Management the administration of Arts Programs
Category Management the administration of Program Categories
Funding Round Management the administration of Arts Funding Rounds
Form Publishing Utility a tool that provides for managing,
controlling the layout, and publishing dynamic forms to the Portal
Integration HP TRIM, Lotus Notes, ABN & VMAS validation
Client: Consumer Affairs Victoria
Senior PM: Oracle project - New project (Initiation & Discovery)
Initiation and scoping discovery, business case, fit-gap
Client: Care Connect (Aged Care, Community Care, Disability Care)
Senior PM: CRM ERP Project - New project (Initiation & Discovery)
Initiation and scoping discovery, business case, fit-gap

Phone: 0433 852 587

Email: adrian.nair@outlook.com

Confidential.

Resume: Adrian Nair (Senior Project Manager).

17th October 2014

Programme manager (Transformation)

NextGen Networks Group March 2013 November (9 months)
Overall responsibility for delivery of all high visibility BSS & OSS enterprise and ITSM projects.
Technologies CRM (Sales Force, Microsoft Dynamics), ERP (AX), Finance, Data Warehousing, Business
Intelligence, Billing Engine, Order Manager, Asset Management, Products (Telco), Portal, SharePoint, and Service
management. Engage multiple vendors to works on different work streams.
Budget $20M-$25M.
Identify and propose strategies, initiatives and remedies necessary to align technology with corporate objectives
Review current technology and its ability to support strategic corporate objectives
Develop and communicate technology/service and business process alignment plans to executive teams, staff,
partners, and stakeholders
Assist in development of business case aligned to the Transition strategy to both maximise benefit realisation and
revenue
Collaborate with appropriate departments to develop Architectural Vision and Innovation plan that supports
IT strategic goals
Develop architecture using combination of internal technology and selected third party suppliers to produce end to
end solution
Build and communicate value proposition of end to end solution to client executives
Participate as member of the Senior Leadership Team in the Governance Program
Lead strategic architectural planning to achieve goals by prioritising initiatives and coordinating the evaluation,
deployment, and management of current and future state architectures

Lead Project manager (CRM Dynamics, Sales Force)

Visionstream Networks Group September 2012 Feb 2013(6 months)
Budget $6M
Deliver project outputs in accordance with a program schedule, budget and quality standards.
Undertake and manage scope, planning, reporting and control activities as part of wider program effort;
Create and maintain program and project documentation in accordance with program requirements
Manage technical and business resources to deliver project work packages and business stakeholder relationships
Project planning, scheduling and risk analysis in the context of schedule impact

Project manager / CRM architect (CRM)

Jetset Travelworld Group March 2012 August 2012 (6 months)
Budget $1.6M
Deliver CRM project for the largest travel holding company for all different franchise, member and affiliates for Air,
Land and Cruise across the major brands including Jetset Travel Network, Harveys World Travel, Concorde Air,
Travelscene Corporate, Travelscene American Express, Air Tickets, Project to replace current systems (ACT) with
new solution comprising of Dynamics CRM 2011 integrated with existing AMS systems. Also provide new data
warehousing for sales transactions, Business Intelligence, and Reporting.
End-to-end delivery of projects using tools and methodologies
Organising and scheduling to keep project on track
Understanding business drivers and facilitate collaboration
Present status reports to steering committee
Manage and influence stakeholder expectations

Project manager / CRM functional lead (CRM)

eSavvy Enterprise September 2011 February 2012 (6 months)
Total Budget size $5M
eSavvy is a premier Microsoft Partner. Adrians main role is Project Manager to deliver various CRM projects for
clients. Adrian delivered 12 projects average budget size $300K-$400K per project.

Project manager / CRM & ERP Business Analyst

Smith & Nephew September 2010 August 2011 (1 year)
Budget $1.6M Project to rollout the previous CRM implementation to National AU, and onboard NZ operations.
This is phase 2 of previous implementation. Successfully delivered, including NZ operations under multi-currency.

Phone: 0433 852 587

Email: adrian.nair@outlook.com

Confidential.

Resume: Adrian Nair (Senior Project Manager).

17th October 2014

Project manager / CRM functional lead (CRM)

Smith & Nephew June 2009 August 2010 (1 year 3 months)
Budget $1.4M- Project to implement CRM for VIC business with integrations to AS400 and external systems. Initial
responsibility was to engage with Avanade / IBM / Deloitte to design and deliver local CRM solution based on
Microsoft platform for VIC/TAS pilot and move to production for all states. Solution integrated fully with the current
AS400. Role involves managing various stakeholders expectations to understand business drivers and act as PM for
the various team engaged from Vendor secondments. The project GoLive has been achieved and signed-off including
signoff on all integration and data migration.

Technical Project Manager / Lead Collaboration Systems Architect

Knight Frank February 2008 - May 2009 (1 year 3 months)
Budget $3M. Adrians responsibilities included providing technical leadership for the organization, including
development team, IT Infrastructure, National Helpdesk Support, New Zealand, and reported directly to CIO.
Adrian managed resources from multiple vendors to deliver strategically constructed projects for Property
management, Customer Management, Sales & Listings, Deal Tracking, Reporting and Integrating with Financial
System which went live in Dec 08. Microsoft Share Point, Dynamics CRM, Great Plains, Exchange, IBM Lotus Notes,
Microsoft .NET, C#, ASP.NET, SQL Server, XML, Citrix, Data Migration, Transformation & Cleansing

Technical Project Manager / Lead Architect

Avanade Australia September 2007 - February 2008 (6 months)
Adrian's main role as Technical PM is to interact with customers and Avanade team to gain an understanding of the
business objectives and environment, project context and organizational strategic direction and lead the team to
conceptualize, design, construct, test and implement systems/ integrated software solutions and/or distributed
computing solutions that enable and support business functions. Adrian is also responsible for providing Technical
pre-sales support in capacity of Lead / Bid Architect, and for development of specific code-based assets and tools
requiring technical acumen and understanding and intimate familiarity with underlying MS enterprise products.

Senior Project Manager / Lead Architect (CRM)

Fujitsu Australia Ltd January 2007 - August 2007 (8 months)
Define, architect, develop, and deliver projects and solutions for Fujitsu Australian & NZ customers. This involves
integrations, data migrations, security, application roadmap, and ability to rapidly understand each customer needs
and subsequently develop a solution that meets the requirements. Adrian plays a major role for Fujitsus Enterprise
Business Solutions Practice. SAP, Dynamics, Salesforce, Sugar CRM, Onyx CRM, Tibco, TRIM, SharePoint.

Technical Project Manager / CRM Solutions Senior Architect

Fujitsu Australia Ltd May 2006 - January 2007 (9 months)
Hands on PM to deliver CRM projects to Fujitsus clients and ensure alignment with Architectural direction, manage all
level development activity, team leadership, review applicability of vendor solutions, and change Management.

Senior Project Manager / Senior Implementation Consultant (J2EE/.NET)

Sales Technology (Aldous) Limited December 2004 - May 2006 (1 year 6 months)
Manage internal projects to deliver J2EE enterprise architecture & frameworks for Telco, insurance, and banking.
Technologies SugarCRM, J2EE, Oracle, Microsoft .Net, Dynamics CRM, SalesForce

Project Manager / Senior Application Architect

ODT - Optimal Decision Technologies January 2004 - December 2004 (1 year)
Lead and manage team of architects building logistics engine for rostering / scheduling resources - aircrafts, pilots,
crew, build tour-of-duty roster, enable staff to submit their preferences, automate crew manifest to be generated
automatically from SABRE and sent with flight schedule

Project Manager / Application Architect (J2EE)

IBM Global Solutions (Denver, CO, USA) February 2003 - December 2003 (11 months)
Overall project cost $36 Billion Client XCEL energy
IBM component of project budget $40 million to deliver the Customer Information System (CIS)
Part of group of 10 PMs. My budget was 2.7 million to manage and deliver the credit control module.

Project Manager / Senior J2EE Developer

Peace Software January 2001 - January 2003 (2 years 1 month)
Software house. Lead internal project teams to design and build functional modules

Phone: 0433 852 587

Email: adrian.nair@outlook.com

Confidential.

Resume: Adrian Nair (Senior Project Manager).

17th October 2014

Lecturer (Computing Science Operating Systems)

CQU - University of Central Queensland 2001 - 2001 (less than a year)
Teach 3rd year students computer course - "Operating Systems"

Project Manager / Senior Analyst Programmer

University ITS 2000 - 2001 (1 year)
Manage team of 8 staff working with over Oracle database with over 10,000 database tables.
PL/SQL, oracle forms and oracle reports and stored procedures

Project Manager & Telco Engineer

Teltec Telecommunications & Electronics 1996 - 2000 (4 years)
Managed a team of telco engineers, programmers, consultants, network designers and also worked at the lead
consultant for clients.

Tutor - Information Technology & Computing / Maths / Accounting

University January 1994 - December 1996 (3 years)
Tutor - Information Technology & Computing / Maths / Accounting for 1st and 2nd year students.

Project Manager
Various contracting 1994 - 1996 (2 years)
Provide various IT services as contracting PM.

"Adrian is an outstanding resource to the national sales team especially around CRM programs."
Clyde Foss, Sales Director - AUS, Smith & Nephew
"Adrian's extensive knowledge of CRM helped our organisation to develop an application specific to our
Business needs. His dedication to meeting frames and mobilising the required support and actions from
others was a key component to the success of the project. With his experience as a solution architect, he was
able to formulate a number of innovative solutions to complex design issues that we encountered during the
project.
Additionally, his high attention to detail and constant drive to gets things done correctly are key attributes
that greatly assisted in the successful implementation and ongoing management of our CRM application."
Nelson Zitnich, CRM Business Leader, Smith & Nephew
"Adrian is a highly skilled and professional IT consultant. Adrian focuses on understanding first, and then
ensures the right solution is applied. I have seen Adrian work in some demanding situations, and he works
excellent under pressure."
Sam Manins, was Adrian's client
"Adrian acted as Project manager & Lead Architect on an assignment implementing MS-CRM, with MOSS
2007 and BI. Adrian's detailed knowledge of the products, particularly MS-CRM helped craft and
architecture that was solid, flexible and sustainable."
Ed Cook, Associate Director, Fujitsu, managed Adrian at Fujitsu Australia Ltd
"In 2005 I headhunted Adrian out of the NZ MS CRM market following a number of referrals from his peers
and clients in New Zealand (he was considered to be among the best CRM Consultants in NZ), and the
number of latest version release MS CRM implementations he had experience of put him among the top 1%
of MS CRM consultants in Australia when he joined Fujitsu Australia to help them lead and grow their
CRM practice. I have never heard Adrian's name associated with anything but the utmost professionalism
and excellence."
Richard Burke, was Adrian's client
"First of all, Adrian is an expert in his field, Adrian has a broader overview that is not linked to just one
technology or software but is as broad as you would see in Solution Architects. I have received extremely
positive feedback from my client that Adrian is doing a tremendous job. Besides that, Adrian is very
personable and has rapidly created an impeccable relationship with his colleagues."
AJ Walburg, was Adrian's client
Phone: 0433 852 587

Email: adrian.nair@outlook.com