Course Programme

15 26 September, 2014

Visiting address:
Centre for Development Innovation, Wageningen UR
Radix Building 107
Droevendaalsesteeg 1
6708 PB Wageningen
The Netherlands
Mailing address:
P.O. Box 88
6700 AB Wageningen
The Netherlands
Telephone: +31 (0)317 486800
Telefax:
+31 (0)317 486801
E-mail: training.cdi@wur.nl
www.wageningenur.nl/cdi
www.facebook.com/CDIwageningenUR
www.twitter.com/CDIwageningenUR

Table of contents

Page

Time schedule and venue

II

Background information for the course

III

Course programme from day to day

IV

Course organisation
Course coordination
Supporting staff

19

Trainers

20

VI

List of participants

23

VII

Customer satisfaction

27

I Time schedule and venue

The daily programme is arranged as follows:

morning: from 08.30 to 12.30 hrs with one coffee/ tea break
afternoon: from 14.00 to 17.30 hrs with one coffee/ tea break
Unless you are informed otherwise the sessions will take place in room
Peppel 1 and 2 in the Hof van Wageningen hotel.

II Background information for the course

Farmers as partners in agribusiness
Small farmers constitute the majority of the worlds small and medium enterprises. This provides
an enormous opportunity for organized farmers to be key actors in meeting the potential of
agriculture, and realising pro-poor economic growth.
Improving farmers performance and business relations
Through collective action of their organisations, farmers can improve their professional
performance and agribusiness relations. Facilitators, equipped with practical approaches and tools,
can better support farmers business organisations in their entrepreneurial endeavours.
A course for professionals promoting farmer-inclusive agribusiness
This course will address how farmers, through collective action of their organisations, can better
access agro-inputs and credit, manage their production, create added value and access more
remunerative markets. The course thereby perceives farmers as autonomous entrepreneurs and
their organisations as farmers business supporters.
You will learn about farmer professionalization and empowerment, collective action and
entrepreneurship of farmers business organizations. And you will be exposed to practical
approaches and tools for promoting competitive, sustainable and farmer-inclusive agribusiness
models.
Course objectives
The course objectives are that you:

reflect upon farmer entrepreneurship and farmer-inclusive agribusiness development, with specific
attention for economic services farmers organizations can provide to their members;
review key challenges that farmers face, and identify options to address these through collective action;
are capable to use operational approaches and practical tools for facilitating the performance and market
engagement of farmers business organisations;
analyse internal governance of farmers organizations and discuss organizational strengthening
analyse farmers relations with sourcing companies, banks and micro-finance institutions, input dealers,
research and extension and other stakeholders, and learn about options to improve these relations;
discuss experiences with farmers positioning in the external business and policy environment
explore modalities for facilitating farmer entrepreneurship and alternative intervention strategies for
external support to farmers and their organisations.

New insights, capacities and tools of direct relevance to your work situation
By the end of the course you are likely to have adapted your perspective on rural innovation and
agribusiness development processes. The course organizers hope that you will be motivated to
become a game changer in your country and organisation. You have gained many new insights on
farmer entrepreneurship, farmer-inclusive business models, and collective action of farmer
organisations that you can share with colleagues and partners. And, last but not least, you are
equipped with practical approaches and tools that can be applied in your own work situation.
Interactive learning
The training program gives participants the opportunity to learn from the broad international
experience of the trainers, but also of other participants. We facilitate the exchange of knowledge
and experience through a variety of formats, including lectures, group discussions, group and
individual assignments, farmer business analysis, brainstorming sessions, and visits to Dutch
farmers, their organisations and cooperative businesses.

III Course programme from day to day

Organised Farmers as Partners in Agribusiness
15 26 September, 2014

Course Coordinator: Ted Schrader

Location: Peppel 1 & 2

MONDAY 15 September: Setting the stage

When
Who
What
09.00-10.10
Participants /
Introduction of participants
Brouwer
Participatory introduction sessions
Use of PCA1 - Profile body poster
10.10-10.30
Buchanan
Opening of the course
10.30-11.00
Coffee/tea break
11.00-12.00
Schrader
1. Introducing the course
Course approach
Course programme
12.00-13.00
Van den Berg, van
Course registration
Soelen
Handing out & explanation tablets
13.00-14.00
Lunch
14.00-14.30
Brouwer, Schrader
Learning objectives & personal learning journal
Results pre-course assignment
Learning objectives (PCA-2)
Learning journal
Learning and reflection
14.30-15.30
Schrader
2. Drivers and trends
Overview of important developments
Challenging context of promoting farmer
entrepreneurship and strengthening farmers
organizations
15.30-15.45
Coffee/tea break
15.45-16.45
Schrader, Brouwer
3. Introducing your farmers business cases
Pitching farmers business cases (use of PCA-3)
Developing your business cases
16.45-17.00
Schrader
Explanation family farm case: Kalisa & Mukesha
17.30-18.30
Bathily
Wageningen City walk
Departure from hotel reception at 17.30

Organised Farmers as Partners in Agribusiness

15 26 September, 2014

Course Coordinator: Ted Schrader

Location: Peppel 1 & 2

TUESDAY 16 September: The farmer as entrepreneur

When
Who
What
08.30-09.00
09.00-10.45

Brouwer
Schrader

10.45-11.00

Coffee/tea break

11.00-12.30

Brouwer/ Schrader

12.30-14.00

Lunch

14.00-15.45

Schrader

15.45-16.00

Coffee/tea break

16.00-17.30

Groot Kormelinck

Reflection session
4. Farmer entrepreneurship & livelihoods
- Different markets (farmers participate in)
- Production and marketing risks
- Farming is business, farms are enterprises
- Farmer entrepreneurship
- Sustainable livelihoods approach
- Capital endowment and capital pentagon
- Diversity of farmers - farmer categories
- Commercialisations in agriculture
- Culture, farmer lifestyles and decision-making
- Dependency and autonomy
5. Family farm case: Kalisa & Mukesha
- Harnessing results of the family farm case Kalisha
& Mukesha
- Developing/using farmer stories and profiles in your
context
6. Navigating business and competitive
intelligence
- My farm enterprise ; farmers information use and
needs
- Navigating business (is like driving a car)
- Tools to analyse farmers information gathering and
use
- Competitive intelligence (MOST)
- Revisiting family farm case
7. Farmers organising themselves
- Motivations for collective action
- ICU do you see me?
- Formal and informal farmer groups
- Higher tiers, pyramid of farmers movement,
subsidiarity principle
- Types of farmers organization
- History and evolution of farmers organizations
- Cooperatives back on the agenda
- Reflecting on farmers organizations in your country
(PO as a boat)

Organised Farmers as Partners in Agribusiness

15 26 September, 2014

Course Coordinator: Ted Schrader

Location: Peppel 1 & 2

WEDNESDAY 17 September: Zooming in on producer organisations: internal

governance and collective action
When
Who
What
08.30-09.00
09.00-12.30

Buizer
Bijman / Groot
Kormelinck

12.30-14.00
14.00-15.30

Lunch
Groot Kormelinck

Reflection session
8. Ownership and democratic governance of
producer organisations (cooperatives)
Cooperative principles
Member ownership, participation and commitment
Organisational characteristics and corporate
governance
Relations farmers-cooperatives-unions
Challenges cooperatives face
Roles of cooperatives along value chain
Cooperatives in Europe
9.
-

15.30-15.45
15.45-17.15

Coffee/tea break
Schrader

19.30 22.00

Bathily
Participants

Social capital, trust and collective action

Social capital (bonding, bridging and linking)
Trust
Collective action (potential benefits, risks and costs)
Insights from research and games
Farmers organizations : vehicles for poverty
reduction, gender equity and inclusive
development?
How to promote social capital, trust and collective
action of POs?

10. FORCE tool : members assessing their own

organisation
Why self-assessment
FORCE tool: how it could be done
Applying FORCE in your context: performance
areas, statements, debriefing and follow-up
Bowling evening
Venue:
Bowling Centre Groeneveld,
De Halte 19,
6711 NZ EDE
Tel: +31 318 650303

Organised Farmers as Partners in Agribusiness

15 26 September, 2014

Course Coordinator: Ted Schrader

Location: Peppel 1 & 2

THURSDAY 18 September: Money, money, money : financial management and

business calculations
When
Who
What
08.30-09.00
Buizer
Reflection session
09.00-12.30
Terheijden
11. Financial management and record keeping
- Internal management of POs (what, why, who, how?)
- Organisational, financial and business record keeping
- Principles of professional management
- Governance
- Planning, budgeting, reporting and monitoring cycle
- Accounting procedures and records
- Internal controls
- Financial sustainability
- Financial health check (tool)
- Cooperative audit (example)
12.45-14.00
Lunch
14.00-17.30
Van Lieshout
12. The Cigar Box: business calculations made easy
Business and value chain development approach.
Cigar box basics applied to cost price calculation and
to value chain analysis
Value chain analysis: who makes the money and
what are the options for collaboration of value chain
operators?
Chain profits: affected by consumer price, cost
reductions and efficiency improvements
Intra-chain pricing and inter-chain competition
Why is the Cigar box important for farmers and their
organizations?

Organised Farmers as Partners in Agribusiness

15 26 September, 2014

Course Coordinator: Ted Schrader

Location: Peppel 1 & 2

FRIDAY 19 September 2013: Value chain analysis and Dutch farmer context
When
Who
What
08.30-09.00
Brouwer
Reflection session
09.00-10.30
Schrader
13. Understanding commodity value chains
- Different perspectives for value chain analysis :
- Sub-sector and value chain mapping; Functions
and actors along the value chain; Market
prospection; Market pull and production decisions;
Competitive forces; Bulking nodes; Transactions
and price transmissions; Inclusive value chain
development and gender in value chains;
Competition and collaboration
- Why is VCA important for farmers and their
organizations?
10.30-11.00
Coffee/tea break
11.00-12.00
Schrader / Brouwer 14. Tools and field visit preparations
- Company and farmer visits
- Preparing assignment / checklist for visits and
interviews (focus on farmer entrepreneurship, and
business development, innovation, membership
farmers organizations, market demand, policy
context,...)
- Short introduction of possible tools
- Short introduction of assignment for Monday

10

Organised Farmers as Partners in Agribusiness

15 26 September, 2014

Course Coordinator: Ted Schrader

Location: Peppel 1 & 2

FRIDAY 19 September 2013: Value chain analysis and Dutch farmer context
When
Who
What
12.15-14.45
Willems /
15. FrieslandCampina
Wunnekink
- History of farmer-owned dairy company, from early
days to current situation
- Position and role of farmers in company
management
- Production, processing and marketing activities
- Quality management, innovation and sustainability
- Visit Innovation Centre
Venue and lunch: FrieslandCampina Innovation
Centre, Wageningen
15.00-16.00
Travel to Tilburg
16.00-18.00
Fonken / Fonken
16. Visit dairy farmer
Venue: Family Fonken
Broekstraat 2a
5018 TD TILBURG
Tel.: +31 13 5367642
E-mail : Kees.fonken@gmail.com
Evening

11

Schrader, Brouwer
All participants

Dinner & stay in Zeeland

Amadore Grand Hotel De Kamperduinen,
Patrijzenlaan 1 | 4493 RA Kamperland
[T] +31 113 370 000
[E] info@dekamperduinen.nl
[W] www.dekamperduinen.nl

Organised Farmers as Partners in Agribusiness

15 26 September, 2014

Course Coordinator: Ted Schrader

Location: Peppel 1 & 2

SATURDAY 20 September: Farmer visits (Zeeland)

When
Who
What
Whole day
Sandee and other
16. Family farms, farmer entrepreneurship,
farmers
consumer perspectives in the Netherlands (field
trip Zeeland)
Participants
- Visit to different farmers (4; 2 per sub-group)
(2 subgroups)
- Lunch at farmers supermarket and cooking school
- Panel discussion with farmers
Venue: Verscentrum Sandee
Verscentrum Sandee
Noordstraat 42
4493 AH KAMPERLAND
Tel.: +31 (0)113 371624
E-mail: info@verscentra.nl

15.30-17.00

17.00-

Neeltje Jans Delta Works

Address:
Faelweg 5
4354 RB VROUWENPOLDER
Tel.: +31 (0)111 655655
Return to Wageningen, dinner in Breda

SUNDAY 21 September: Social excursion Amsterdam

When
Who
What
08.00-19.00
Van den Munckhof
Social excursion to Amsterdam (optional)

12

Organised Farmers as Partners in Agribusiness

15 26 September, 2014

Course Coordinator: Ted Schrader

Location: Peppel 1 & 2

MONDAY 22 September: Farmers operating in agri-business clusters

When
Who
What
08.30-10.30
Brouwer /
17. Prepare presentations of fieldwork (group work)
Schrader
10.30-11.00
Coffee/tea break
11.00-12.00
Participants
17. Presentations of fieldwork
12.00-12.30
Brouwer /
Re-discuss course objectives: where do we stand
Schrader
now?
Half-way the course: on the right track in reaching
learning objectives? What is still on the program?
12.30-14.00
Lunch
14.00-15.30
Schrader
18. RISE : framework for analysing agricultural
arena and strategizing farmer empowerment in
markets
Recap first week
From value chains to market system
Stakeholder mapping
Value chain operators, supporters and enablers
Value links and public-private partnerships
Making markets work perspective
Externally funded facilitators
Framework: Rural Innovation System and
Entrepreneurship (RISE)
Strategies for farmer empowerment in markets and
along value chains
15.30-15.45
Coffee/tea break
15.45-17.30
Schrader
19. Agribusiness clusters and networks: operational
approach for supporting agribusiness development
differently
Mind-set change: from dependency to agency
Projects versus enterprise development
Supporting agribusiness development differently
Agribusiness cluster approach for local economic
development practical steps
Production push and market pull
Innovating funding mechanisms : grafting
Combining value chain and stakeholder dynamics
Theory of change, result chain and M&E
Agribusiness network approach ; action at local and
strategic levels
Organization development as a result of business
development activities

13

Organised Farmers as Partners in Agribusiness

15 26 September, 2014

Course Coordinator: Ted Schrader

Location: Peppel 1 & 2

TUESDAY 23 September: Market access & business planning

When
Who
What
08.30-09.00
Buizer
Reflection session
9.00-12.30
Gouka /
20. Farmers access to (international) high-value
Antonissen
markets
Understanding (international) high-value markets :
market prospection and market research
Consumer perspectives, market requirements
Traceability and certification schemes and modalities
Integrated value chain development strategy for
(export) market development and promotion
Quality management and in-country (value adding)
operations
Do it yourself or collaboration with others?
Corporate social responsibility and perspectives for
innovative business propositions
Practical examples and cases
12.30-14.00
Lunch
14.00-17.00
Vollaard / Kipgen 21. Rating credit worthiness and access to credit of
producers organizations
Agricultural finance gap
Interface farmers and financial institutions
Assessing and rating POs credit worthiness
Examples: What makes POs (un)bankable?
Exploring options to improve farmers access to finance
(business planning, value chain financing, collaterals,
inventory credit, warehouse receipt systems, ...)
17.30-19.00
......
Visit WUR Campus (optional)

14

Organised Farmers as Partners in Agribusiness

15 26 September, 2014

Course Coordinator: Ted Schrader

Location: Peppel 1 & 2

WEDNESDAY 24 September: Getting it done: advisory services, lobby &

advocacy and business planning
When
Who
What
08.30-09.00
Buizer
Reflection session
09.00-10.30
Schrader
22. Action-oriented research by and with farmers and
their organizations
Action-oriented research
Farmers as experts, innovators, agenda setters and
evaluators
Farmers collaboration with research and extension
Examples of AOR by and with farmers at different levels
10.45-11.00
Coffee/tea break
11.00-12.45
Van der Pasch
23. FACT: Farmers Advocacy and Consultation Tool
Farmers engaging in policy development and policy
dialogue
Four phases of FACT approach
Advocacy; communication, negotiation and alliances
12.45-14.00
Lunch
14.00-17.00
Jacobs / Ter
24. Business planning
Linden
Why business planning ? For what purpose?
Introduction Business model canvas
Understanding your business model (exercise)
How to make a business plan ?
Business planning exercise
17.30
Participants
Closing dinner
Venue:
Restaurant De Engel
Waalbandijk 102
6669 ME DODEWAARD
www.de-engel.nl

15

Organised Farmers as Partners in Agribusiness

15 26 September, 2014

Course Coordinator: Ted Schrader

Location: Peppel 1 & 2
THURSDAY 25 September 2013:
company relations
When
Who
08.30-09.00
Buizer
08.30-09.00
4 participants
09.00-10.30
Van Benthum

10.30-11.00
11.00-12.30

Coffee/tea break
Groot Kormelinck

12.30-12.45
12.45-14.00

Soelen
Lunch

16

Farmer-inclusive business models & farmerWhat

Reflection session
Stakeholder mapping specific business cases (4 cases)
25. Business models and farmer-firm relations
Framework for analysing farm-firm relations
Parameters and flow charts for reflecting on
farmer-inclusive business models
Parameters : product flow, voice, contract, product
ownership, finance flow, services
Agribusiness models with different levels of farmer
involvement and autonomy (land leasing, contract
farming, cooperative model, shareholding,
collaborative trade)
Crosscutting: risks, responsibilities and power
26. Farmer-firm relations: it takes two to trade
Why and when facilitating farmer-company
relations?
Methodology of 2-2 Trade tool for participatory
assessment of farmer-firm relations
Exercise: applying the 2-2 trade tool in your
context
Explanation Survey Monkey

Organised Farmers as Partners in Agribusiness

15 26 September, 2014

Course Coordinator: Ted Schrader

Location: Peppel 1 & 2
THURSDAY 25 September 2013: Farmer-inclusive business models & farmercompany relations
When
Who
What
14.00-14.30
Groot Kormelinck 26. Farmer-firm relations: it takes two to trade
Finalizing exercise and wrap-up
14.30-16.00
Wennink,
27. Agribusiness system innovation
Schrader, Van
Playing with the RISE framework
Benthum
Options for improving supplier-buyer relations /
follow-up two-to-trade assessment results
Options for improving access to production factors
(input shops, machinery hire modalities, seed
producer groups, animal feed, artificial
insemination, )
Options for improving access to financial services:
savings, saving and credit groups, value chain
financing, inventory credit/warehouse receipt
systems, pre-financing, trade finance, insurance
Pluralistic advisory services (public, private, FO)
and improved sustainability (free, fully or partially
paid for services)
Private-public partnerships and innovation
platforms
16.00-16.15
Coffee/tea break
16.15 -17.15
Participants
27. Agribusiness system innovation
- Innovating farmer business cases ((4 sub-groups)
17.15
Schrader /
Personal action plan
participants
Overview of concepts, tools and metaphors of the
course supporting preparation of personal action plan

17

Organised Farmers as Partners in Agribusiness

15 26 September, 2014

Course Coordinator: Ted Schrader

Location: Peppel 1 & 2

FRIDAY 26 September 2013: Basket of options & towards graduation

When
Who
What
08.30-10.30
Schrader
28. Towards a basket of options
- What farmers organizations can do for their members
- Key words and strategic considerations
- Examples
- Service areas and activity domains
- Developing basket of options of OPPO group 2014
(world caf)
10.30-11.00
Coffee/tea break
11.00-11.30
Participants
28. Towards a basket of options
Presentation of results of world caf group work
11.30-12.30
Participants
29. Personal action plan
Preparing personal action plan and short presentation
12.30-13.30
Lunch
13.30-14.30
Participants
29. Personal action plan
Peer-2-peer presentations & feedback
14.30-15.30
Ter Linden /
30. OPPO Quiz
Schrader
15.30-15.45
Coffee/tea break
15.45-17.00
Schrader / Ter
Certificate ceremony, course closure & drinks
Linden

18

IV Course Organisation
COURSE COORDINATION
Ted SCHRADER

Course Coordinator
Centre for Development Innovation, Wageningen UR
Tel: +31 (0)317 486915
E-mail: ted.schrader@wur.nl

SUPPORTING STAFF
Lotte van den
BERG

Maria van SOELEN

19

Project Support Department

Centre for Development Innovation, Wageningen UR
Tel: +31 (0)317 481402
E-mail: lotte.vandenberg@wur.nl

Project Support Department

Centre for Development Innovation, Wageningen UR
Tel: +31 (0)317 486886
E-mail: maria.vansoelen@wur.nl

V Trainers
ANTONISSEN

CBI Centre for the Promotion of Import from

Developing Countries
Prinses Beatrixlaan 2
2595 AL THE HAGUE
Tel.: +31 (0)88 60 24300
E-mail: tove@antonissen.eu
W: www.cbi.eu

L. VAN BENTHUM

Agri-ProFocus
Jansbuitensingel 7
6811 AA ARNHEM
Tel.: +31 (0)26 760 0396
E-mail : Lvanbenthum@agri-profocus.nl
W: www.agri-profocus.nl

J. BIJMAN

Wageningen University
Social Sciences Group
Hollandsweg 1
6707 KN WAGENINGEN
Tel.: +31 (0)317 483831
E-mail: jos.bijman@wur.nl

M. BROUWER

Centre for Development Innovation,

Wageningen UR
P.O Box 88, 6700 AB WAGENINGEN
Tel.: +31 (0)317 482419
E-mail: marleen.brouwer@wur.nl

K. BUCHANAN

Centre for Development Innovation,

Wageningen UR
P.O Box 88, 6700 AB WAGENINGEN
Tel.: +31 (0)317 486866
E-mail: karen.buchanan@wur.nl

N. BUIZER

Centre for Development Innovation,

Wageningen UR
P.O Box 88, 6700 AB WAGENINGEN
Tel.: +31 (0)317 482453
E-mail: nicky.buizer@wur.nl

K. FONKEN

Kees & Ellie Fonken

Broekstraat 2a
5018 TD TILBURG
Tel.: +31 13 5367642
E-mail : Kees.fonken@gmail.com

P. GOUKA

CBI Centre for the Promotion of Imports from

Developing Countries
Prinses Beatrixlaan 2
2595 AL THE HAGUE
Tel.: +31 (0)88 60 24300
E-mail: pgouka@cbi.eu
W: www.cbi.eu

20

A. GROOT - KORMELINCK

Centre for Development Innovation,

Wageningen UR
P.O Box 88, 6700 AB WAGENINGEN
Tel: +31 (0)317 481403
E-mail: annemarie.grootkormelinck@wur.nl

J. JACOBS

Centre for Development Innovation,

Wageningen UR
P.O Box 88, 6700 AB WAGENINGEN
Tel.: +31 (0)6 12794435
E-mail: judith.jacobs@wur.nl

J. KIPGEN

SCOPEInsight
Hamburgerstraat 28
3512 NS UTRECHT
Tel.: +31 (0)30 2348273
E-mail: jem.kipgen@scopeinsight.com
W: www.scopeinsight.com

R. LEEMHUIS

Fam. Leemhuis
Anna Mariaweg 1
GEERSDIJK
Tel.: +31 (0)113-301323
E-mail: mts.de.regt-leemhuis@agroweb.nl

O. VAN LIESHOUT

Global Facts
Heuvel 12a
5101 TD DONGEN
Tel: +31 162 32 4466 384
Email: acc@home.nl

I. TER LINDEN

Centre for Development Innovation

Wageningen UR
P.O Box 88, 6700 AB WAGENINGEN
Tel.: +31 (0)6 19297341
E-mail: ilse.terlinden@wur.nl

N. VAN DER PASCH

Agriterra
Willemsplein 42
6811 KD ARNHEM
Tel.: +31 (0)26 4455445
E-mail: vanderpasch@agriterra.org
W: www.agriterra.org

B. SANDEE

Verscentrum Sandee
Noordstraat 42
4493 AH KAMPERLAND
Tel.: +31 (0)113 371624
E-mail: info@verscentra.nl

K. TERHEIJDEN

Agriterra
P.O. Box 58
6800 AD ARNHEM
Tel.: +31 (0)26 3542053
E-mail: terheijden@agriterra.org

21

B. VOLLAARD

NewForesight Consultancy
Hamburgerstraat 28
3512 NS UTRECHT
Tel.: +31 30 2348218
E-mail: bart.vollaard@newforesight.com
W : www.newforesight.com

VAN DER WEELE

Elkerzeeseweg 60
SCHARENDIJKE
Tel.: +31 (0)111 671371
E-mail: wvdweele@zeelandnet.nl

B. WENNINK

Royal Tropical Institute

KIT Development Policy & Practice
Maursitskade 63
1092 AD AMSTERDAM
Tel.: +31 20 5688389
E-mail: b.wennink@kit.nl

G. WILLEMS

FrieslandCampina Innovation Centre

Director Scientific Affairs / Site manager
Bronland 20, 6708 WH Wageningen
PO Box 238, 6700 AE Wageningen
Tel.: +31 (0)6 53739335
E-mail: ger.willems@frieslandcampina.com
W: www.frieslandcampina.com

E. WUNNEKINK

FrieslandCampina
Board member
E-mail: e.wunnekink@hetnet.nl
W: www.frieslandcampina.com

22

VI List of participants
AFGHANISTAN
Mr Shahzar Zadran
zadrans@gmail.com
Ministry Of Agriculture, Irrigation And Livestock
KABUL
BANGLADESH
Mr Shah Kamal Khan
s_kamal33@yahoo.com
Ministry Of Agriculture
DHAKA
GEORGIA
Mr Valeri Gulbani
valeri.gulbani@gmail.com
CNFA Georgia
TBILISI
INDONESIA
Mrs Retno Astuti
retno_astuti_triharso@yahoo.com
Brawijaya University
MALANG
KENYA
Mr Samuel Mutuma Patrick
mutumapatson@yahoo.com
Ministry Of Agriculture - Kenya
MOMBASA
LAO PDR
Mrs Viengxong Chitavong
viengxong.chitavong@eda.admin.ch
Swiss Agency For Development And Cooperation ( Sdc)
SIBOUNHEUANG
MOROCCO
Mariem Dkhil
mariem.dkhil@gmail.com
Crdit Agricole du Maroc
RABAT
MOZAMBIQUE
Mr Edmundo Do Rosrio Rodrigues Caetano
eddycaetano@gmail.com
Instituto Superior Politcnico De Manica
CHIMOIO

23

NIGERIA
Mr Gabriel Odunayo Adedara
adreal007@gmail.com
Adgab Development Company
AKURE
PHILIPPINES
Mrs Luz Brenda Balibrea
bemkulit@yahoo.com
Department Of Agriculture
QUEZON CITY
RWANDA
Mr Emmanuel Muhire Karake
mukaem@gmail.com
Rwanda Activists Association For Development
KIGALI
SUDAN
Mrs Amani Tajelsir Mohamed Sherif
amany_alser@yahoo.com
Ministry Of Agriculture
KHARTOUM
SUDAN
Mrs Sally Ali Nuraldaim
salinaali78@gmail.com
Ministry Of Agriculture And Irregation
KHARTOUM NORTH
SUDAN
Mrs Maha Mohamed Abdelaziz Ahmed
maha_3324@yahoo.com
Maha Mohamed Abdelaziz Amed
KHARTOUM BAHREY
TANZANIA
Mrs Asha Mohamed Muya
shmuya@yahoo.com
Traditional Irrigation And Environmental Development Organization
MOSHI
TANZANIA
Mr Jonathan Herman Mpuya
jhdmpuya@gmail.com
Ministry of Finance and Economic Affairs - TANZANIA
DAR ES SALAAM

24

TANZANIA
Mr Johnson James Kimambo
johnson.kimambo@muccobs.ac.tz
Moshi University College Of Cooperative And Business Studies
MOSHI
UGANDA
Mr Silver Turyahikayo
silverturya@gmail.com
African Breeders Services Total Cattle Management
KAMPALA
UGANDA
Mr Joseph Ssekaayi
ssekaayij@gmail.com
Wakiso District Local Government
WAKISO
UGANDA
Mrs Grace Nassolo
gracenasolo@gmail.com
Building Bridges Uganda
ENTEBBE
UGANDA
Mr John Mambo
mambojohn23@gmail.com
Kawacom(U)Ltd
KAMPALA
UGANDA
Mrs Gudula Naiga Basaza
glf@gudieleisurefarm.org
Gudie Leisure Farm
WAKISO
UGANDA
Mr Moses Kadogoli
moseskadogoli@gmail.com
Buliisa District Local Government
BULIISA

25

UGANDA
Mr Koperi Mutwalume Joseph Kizza
liberty_foundation@yahoo.com
Liberty Foundation
KAMPALA
UGANDA
Mr Peter Torach
lutadason@yahoo.com
3D Revolving Fund Initiative
GULU
UGANDA
Mr Daniel Ogavu
ogavu@yahoo.com
Dathine Agriconsults
KAMPALA
UGANDA
Claire Bewayo Suubi
marclax2000@yahoo.com
Community Efforts For Local Economic Development
MBALE

26

VII Customer satisfaction

We do our best to organize a good training for you and we do everything we can to
make sure that your stay, travelling and all other practical issues are well taken care
of. However, we know that mistakes are made and problems occur.
Whenever you feel that things are not working out as it should be or when you are
not satisfied about the course, the venue, or any other service, we invite you to
mention it to us as soon as possible.
We have this Customer satisfaction procedure to be able to provide you with the
best services possible. Please also be aware of the fact that we face constraints such
as the financial facilities provided by the fellowships, availability and standards of local
facilities and such.
Please mention your complaints as soon as possible:
All issues related to the content course, please contact first the course
coordinator.
All issues related to the venue and such, please contact the Reception desk of
the hotel, if they are not able to help you, please contact first the support
staff, or in case they are not present, the course coordinator.
When you feel the issue is not handled correctly or when you think that you should
contact the complaints officer, please send an e-mail to Mr ir. David Postma, e-mail:
david.postma@wur.nl, and explain the issue. Please mention the course name in your
e-mail, as well as the name of the course coordinator and, if possible, the support
staff. All issues addressed to Mr Postma will be handled confidentially.
Once you submitted your complaint:
You will receive a confirmation of your e-mail within 12 hours;
We will contact you as soon as possible about your complaint and possible
solutions;
Your complaint will be registered and monitored at the Centre for
Development Innovation
In case the issue has to be handled immediately, the course coordinator or the
support staff can give you the phone number of the complaints officer.
Please be aware that we can only find a suitable solution when you mention your
complaint as soon as possible.