Douglas Ross

Kingston, NH 03848
603-702-1448
drinnh@yahoo.com
Senior Manufacturing Operations Manager with a proven track record of company growth,
increasing revenues and profitability. Ability to work effectively in a large or small company
environment bringing organizations together with confident leadership, well defined goals and
objectives and excellent organizational and communication skills.
Professional Experience
LAB Medical Manufacturing, Inc. Billerica, MA
Medical Device Contract Manufacturer

2011-present

Operations Manager
Returned the company to profitability by increasing revenues, instituting continuous
improvement initiatives, driving inventory reductions, reducing raw material costs, improving
labor efficiencies, reducing scrap and rework and ratcheting up the overall sense of urgency
within the management staff and direct labor workforce.
Exceeded revenue and net profit goals in 2012, 2013 and 2014 year-to-date.
Improved labor efficiencies from 50-60% to 85-95% by instituting weekly review of
labor vouchers with production supervisors, engineering and direct labor. Though this
review opportunities for improvement were identified and changes were implemented.
Increased on-time delivery from 60% to 90+% by improving front end production
planning ensuring jobs are started on time, improving WIP control through more detailed
shop scheduling, negotiating shorter lead times with process vendors, virtually
eliminating material shortages by formalizing lead times and increasing adherence to
MRP.
Improved the effectiveness of the engineering department through the implementation of
project management, more fully defined process responsibilities and the insistence of
increased involvement in day-to-day operations.
Maintained 99+% customer quality rating with all customers by proactively addressing of
all internal and customer related quality issues using root cause analysis, comprehensive
direct labor feedback and documented corrective actions.
Increased facility utilization through consolidation of departmental resources and
improved facility layout.
Omni Components Corp Hudson, NH
Medical Implant/Machined Components Contract Manufacturer

2005-2011

Manufacturing Manager
Managed the activities of a three shift operation of a contract manufacturer of high precision, high
volume machined components. Maintained 95% on time delivery performance, 99% quality
rating and met company profit goals while incorporating Lean initiatives, new machine
integration and adhering to all ISO 9001:2008 and 13485 standards.
Implemented efficiency improvements and shop floor controls that resulted in a
42% increase in revenues.
Streamlined processes to reduce cycle times and improve throughput.
Promoted quality initiatives that helped reduce discrepant material and cost of
quality.
Created a safe and organized work environment while maintaining excellent
work force cooperation and teamwork.

Waterline Services, LLC Seabrook, NH

Water/Wastewater Service Company

2001-2005

General Manager
Launched and managed all of the business activities of a startup water and wastewater service
company that produced $1.2M in revenues in its 2nd year of operation.
Managed the company to a profitable status in its first two years of operation.
Developed and implemented job cost reporting methods and led administrative
staff in managing all aspects of finance.
Directed field crews in the completion of project related work including
managing project costs.
Performed all project cost estimates for submittal to municipal representatives.
North American Industries Woburn, MA
Overhead Bridge Crane Manufacturer

1994-2001

Director of Manufacturing
Managed the manufacturing activities of an overhead bridge crane operation. Member of the
company Board of Directors and reported directly to the owner.
Increased annual revenues from $6M to $16M from 1995 to 2000.
Improved manufacturing operation efficiencies by 50% through the
implementation of time studies and accurate labor reporting.
Reduced lead times and past due orders by instituting daily parts tracking,
improved communication with support functions and increased front line
supervisor accountability.
Demanded and achieved improved product quality by creating an in-process
quality control program and improving final inspection documentation.
Textron Inc. Danvers, MA
Aircraft Engine/Aerospace Component Manufacturer

1988-1994

Production Control Manager

Managed the activities of a production control department for a $20M company in the machining
of aircraft engine components. Reported directly to the company president.
Established and maintained annual Manufacturing Plan.
Led manufacturing team in daily production meetings.
Controlled all WIP by ensuring accurate parts tracking, efficient machine loading
and prioritizing all support functions.
Coordinated and executed annual physical inventories.

Education
Bachelor of Science Degree Suffolk University, Boston, MA
References
Furnished upon request