Company Profile

Genpact is a global leader in business process and

technology management that uses process to help its
clients power intelligence across their enterprise to run
smarter operations, make smarter decisions and use
smarter technology.
The company began in 1997 as a business unit within GE
and this lineage has contributed to the deep understanding
of process. Starting first with the business of GE Capital
and then expanding scope across GE businesses, to
provide business process management capabilities that
delivered outstanding business impact for the company.
Over a sustained 14-year period, Genpact has been the
key provider of business process and technology
management services to GE and they continue to be a
significant Genpact client. In January 2005, Genpact became an independent company to bring the process
expertise and unique DNA in Lean Six Sigma to clients outside the GE family. In August 2007, Genpact was
listed on the NYSE under the symbol G.











Culture
Genpact has created a culture that emphasizes customer centricity, teamwork, and continuous process
improvement. Our culture is expressed in the Values that embody our core ideology and defines who we are.
Our Values are based on the foundation of unyielding integrity and act as a compass to guide our thoughts and
actions, serving as the pillars that uphold us as an organization.

A Culture of Transparency
Genpact believes that open, transparent and frequent communication with employees on both good and bad
news fosters trust and goes a long way in building employee loyalty. Empowering employees to voice their ideas,
concerns and feedback is a key piece to keeping them happy. A key channel for garnering feedback is the
Employee Satisfaction Surveythe results of which are driven with rigor and passion throughout the company.

A Culture of Giving
Caring@Genpact is our global Corporate Social Responsibilities (CSR) initiative. It involves us as individuals as
well as our company wide efforts. Our guiding principles are:
Embedded social & environmental code of conduct into our core operations & functions
Leverage our differentiating skills and competencies
Design and implement sustainable and scalable solutions


A Client-centric Culture
Genpacts operations are a seamless extension of our clients operations. Our strong operating culture defines
our process effectiveness that aims at delivering real business results and strategic value to our clients. We
integrate our capabilities with those of our clients to drive business process effectiveness with the objective to
increase efficiencies and improve business outcomes. We see our relationships with clients as strategic, long
term, and enduring.






Locations
Genpact delivers its services from a global network of 70 centers, spanning 18 countries.
The objective is to service its clients from the locations that best meet their needs, taking into consideration
business objectives, cultural considerations, language requirements and cost containment goals. Genpact prides
itself in driving seamless delivery and a singular service culture across its operating locations, accomplished
through strong people practices and local management.










What the Company Does
Genpact has a broad portfolio of core enterprise and industry specific services including:














Career Development
Genpact is committed to enhancing the skills and competencies as
well as personal growth and development of its employees. We
provide our people with multiple opportunities to enroll for world-
class leadership development programs and also encourage cross-
functional movement to gain meaningful experience and exposure.
Training & Development

It is important to equip our employees with the right tools and skills
in order to facilitate continuous improvement and to help them build
domain expertise. Genpact has created a robust training mechanism and has over 5,000 learning modules,
world-class training facilities, some of the best trainers in the business and strategic partnerships to further
bolster our training mechanism.
Learn While You Earn

Our Education@Work program provides employees the option to learn while they earn with professional courses
from globally recognized as well as premier educational institutions and get certified in their specific work areas.
There is a clear demarcation between generic courses and domain expertise courses under these programs.
Classes are held within the office premises and are organized around employee work schedules.
Leadership Development

Leadership development is a key priority on our people agenda. It is our
belief that with the right platform and encouragement, high-potential
employees can be groomed into influential leaders, who will lead us to
success in the future.
Our Leadership Curriculum includes several development programs
designed to broaden leadership skills and business acumen. These are
focused towards developing middle managers for Leadership roles
through an 18-month structured program and help cultivate operational and technical depth in our employees
and include job rotations across businesses, functions and regions, as well as classroom training and senior
leadership interactions.
We also offer executive education programs for employees, focused on strategy, customer focus, leadership,
talent management, execution, finance and commercial skills.
Awards and industry Recognition

Process Innovation Award for SEPSM (NASSCOM Innovation
Awards 2011)
Most Consistent Business Impact, 2011 Service Provider
Excellence Award by the Outsourcing Center
No 1 ITeS-BPO Company in India NASSCOM 2005-11
Among top 20 in IAOPs Global Outsourcing 100, 2008-10
Among top 5 in Dataquest-IDCs BPO Employee Satisfaction
Survey, 2008, 2010
Best ITO Service Provider and Best ITMS Provider Chinese
Enterprise Information Top 500 Conference, 2009
No 1 BPO Company Dataquest Top 20, 2006-2010
Ranked No 1 in Frost & Sullivan Asia Pacific ICT awards 2010 Business Process Outsourcing Service
Provider of the Year
Technology Company of the Year International by Economictimes.com BPO awards 2010
Excellence in Education Award by LOMA, 2010
Gold Award Best Integration of Learning and Talent Management, Brandon Hall Awards 2010


Clients
Genpact manages over 4500 processes for 600+ clients across a breadth of industries. The Companys client
base is diverse in terms of industry, business size and process need. This diversity serves both the Company
and client base in bringing broad, practical process expertise. Genpacts proven strategy has been to grow with
its clients with revenues coming from both new and existing clients. Clients include: AstraZeneca, BUPA,
Ceridian, Citibank, Diebold, eBay, GE, GSK, Halifax Bank of Scotland, Hertz, Heineken, Hyatt, Ashland,
Kimberly Clark, Miami Childrens Hospital, National Australia Bank, Nissan, Serco, Symantec, Walgreens, Wells
Fargo, Well point/Well choice among others.

Global Presence
Genpact delivers its services from a global network of centres, spanning 16 countries: Brazil, China, Guatemala,
Hungary, India, Japan, Mexico, Morocco, Netherlands, Philippines, Poland, Romania, Spain, South Africa, UAE
and the United States. Genpacts objective is to service its clients from the locations that best meet their needs,
taking into consideration business objectives, cultural considerations, language requirements and cost
containment goals. Genpact prides itself in driving seamless delivery and a singular service culture across its
operating locations, accomplished through strong people practices and local management.